HP Recovery Manager

hii everyone im new here
my hp model its pavilion g6-1243se 
i have problem that i cant open my recovery screen Although i have parton contine recovery folder >
i click on F11 to open recovery screen & it said :
Windows failed to start , A recent hardware or software change might be the cause , to fic the problem :
if u do nt have this disc contact your system adminstratir or computer manufacturer for assistance 
File: \Boot\BCD
Status : 0xc0000225
info: An error occurred while attempting to read the boot configuration data 
thats wht i got & idk wht to do xD
so if  i can download HP Recovery Manager again or hw i can boot my partion that contain recovery folder 
note : i knw my english its bad hope u understand thank u 

Hey pearancencessec, 
I'm sorry you're running into this issue trying to boot from the recovery partition. It sounds like the recovery partition has become corrupt and can't be booted from anymore. It is rare that a virus would affect the recovery partition but you can always order recovery discs which will work the same way. It may not be a virus it could be a hard drive failure.
First you will want to make sure your hard drive is functioning properly though. Run a hard drive test from HP F2 diagnostics. 
Turn off the computer.
Use one of the following methods:
Turn on the computer and immediately press the F2 key repeatedly, about once every second, until the HP System Diagnostics program opens.
OR
Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F2 . 
The System Diagnostics window allows you to run several diagnostic tests. Each test determines if the hardware is functioning properly, and displays an error message and a warranty ID if there is a hardware failure.
Choose Hard Disk Test. The Smart Check, Short DST and Optimized DST all pertain to the hard drive. If any of those fail, the hard drive will need to be replaced. If they all pass, you will only need to order the recovery discs to load Windows back onto the machine. 
You can order them from:
here (if you're in the U.S.)
OR
here (if you're outside the U.S.)
If there are any files you want to try to salvage from the drive see this post for more on recovering data from a hard drive that won't load Windows.
Hope this helps! Let me know if you have any questions

Similar Messages

  • Can not find recovery manager and have no disks to even start.

    Ever since I got my laptop fixed I have been having a lot of problems My system was windows 7 and is now windows 8.
    First it will not let me complete an update and on the screen it says it is reverting files.
    Second when I first start up my computor it will not start up it does not do anything I even waited 1 hour today to see
    if it would. and it still did not I turned it off and restarted it to get it to come on. I also even waited almost three hours to try and install updates, and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right.
    The last thing that I tryed to do well I watched on you tube how to do a system recovery, but I need the disks that I do not have so after watching the video I was very disapointed to find out that I do not even have a recovery manager so this computer is just giving me a whole bunch of problems, and I would hate to send it back yet again, because of this.
    I am looking for another job right now and want to get busy and get my resume together and job applications together, because in about 4 days I go back to work and the job that I have now I do not get much time to do anything. So please help and I would like to do it all on line if posible. Thank you.

    You have contradictions here.
    The specs indicate that the computer came with Windows 8 installed, did you downgrade to Windows 7.  If you did the recovery partition is certainly gone.  Now you say you have Windows 8, how did you get it installed.
    What update are you talking about, is it just one or many?
    You say, " and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right."  Where did you get that message from, no way will it take two days to install an update.
    If you desire recovery disks and If you live in the USA/Canada, call HP at this number 1-800-334-5144, and see if you can still get a set of recovery disks.
    Otherwise http://welcome.hp.com/country/w1/en/support.html
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • HP Envy 17-1181NR, Startup Repair / Recovery Manager / etc. not working

    Okay, I've read some other similar threads made recently ("HP DV7 Recovery Issues", "HP Envy 17-2100ex") but feel I need to ask for help for my specific circumstances.
    Model: HP Envy 17-1181NR
    Product No.: YL747UA#ABA
    SN: CNF0414VRL
    Hardware: 17.3" Notebook, Intel Core i7-720QM processor, 750 GB HDD, 6 GB mem ...
    OS: Windows 7 Home Premium 64-bit
    Noticed computer was running really slow last night and this morning, ctrl+alt+del to bring up task manager, eventually saw that somehow (maybe with a recent upgrade?) msmpeng.exe was started and running, though I had disabled it long ago. I killed the process tree within task manager.
    Looked online and read how much of a bother this msmpeng.exe can be and resolved to disable it again to keep it from starting automatically at Windows startup. So following what I read, ctrl+r, typed msconfig, used that to disable the antimalware services that launch/use msmpeng.exe and a couple other services that seemed completely unnecessary (I was 95% sure).
    Restarted machine to have changes take effect, came back to it minutes later frozen at a wallpaper that's blue with light rays coming down through it, as with sunlight through water. Mouse cursor moves, but unresponsive to all keyboard and mouse button input. Later discovered this screen is the background to the Recovery Manager, which was hung...
    Later discovered what had happened: that on the first restart, starting Windows normally, it reached a BSOD with message:
    "UNMOUNTABLE_BOOT_VOLUME" ...blah, blah, blah, * * * STOP: 0x000000ED (0xFFFFFA80064D8C00,0xFFFFFFFFC0000185,0x00000...,0x00000...
    Which flashed for a split second before auto-restart, this time stopping at "Windows Error Recovery" screen giving choice between "Launch Startup Repair" and "Start Windows Normally" again. The former happened automatically after 30 second or whatever time delay, and then after loading files, hung at the water-screen described earlier. I can repeatably encounter these two outcomes for the two choices on the "Windows Error Recovery" screen.
    Hitting escape after restart, and hitting F11 for "System Recovery" takes me to same water-screen hang point. I tried looking at system info, then doing system diagnostics, tried different scans and eventually the system tune-up scan. This failed with:
    Memory Test: PASSED
    SMART Check: PASSED
    Short DSTL FAILED
    FAILURE ID: 94UFL3-5B65QF-XD002K-6OUL03
    PRODUCT ID: YL747UA#ABA
    Hard Disk 1
    This made me think of a disc error and that I can't trust Recovery Manager to be launched correctly from the recovery partition, D:, so I popped in my recovery DVD (first of 5 burned from recovery partition much earlier). Choosing repair options in the startup from this disk, after changing the boot device order in the BIOS settings (F10), brought me to the very same hanging at the water-screen.
    I then tried F8 for "Advanced Boot Options" and various safe modes with the intent of reaching a command prompt to run "chkdsk /f /r" and/or "fixboot". But it can't get past loading the CLASSPNP.SYS driver. And without a command prompt now, I can't very easily copy in a pristine CLASSPNP.SYS from matching model / OS.
    Is this HDD gone bad, just coincidentally with what I'd changed? Or is this a software issue as I'd be inclined to believe? Any thoughts or inputs from anyone will be much appreciated. Thanks.

    Hi
    I found some info that may help you
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01890478
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867124
    Hope this helps.
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    -VJ
    Although I am an HP Employee, I am speaking for myself and not for HP.

  • Problem With Pavilion DV6 3052nr Recovery Manager!!!!!!!!

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    Hi:
    You may have to purchase a set of HP recovery disks or if you can read all 25 characters of the W7 product key on the bottom of your notebook (DON'T POST IT), you can do this...
    If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
    Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
    Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB method of compilation.
    http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
    Use the 25 character product key on the PC to activate the installation.
    The key will activate either a 32 or 64 bit installation.
    Then go to the PC's support and driver page to install the drivers you need.
    Link to the W7 ISO file downloads is below.
    http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
    Paul

  • Recovery Manager not present and cannot install it

    I am working on a friend's computer as a favor as he knows nothing about computers.  I know some, but not much/enough about HP's.  Windows failed so I entered Recovery Manager (f11) and made a backup image ( it had never been done on this computer) to a USB, Sony 32 gb.   When I tried to boot from the USB during system recovery it would not boot.  I tried changing BIOS settings removing protected boot and switching to legacy boot device, but it still would not boot.  So I had downloaded a Win 8 install ios, burnt it to a DVD.  It installed Win 8.1 fine, but it did not allow me back into Recovery Manager.  I tired to use the Restore System but it still did not boot from the USB.  Recovery Manager does not run. The restore partition is intact on the hard drive, so I have been trying to reinstall Recovery Manager with Windows running from RM/Tools/Rita-Tools/HPRecovery.exe. It will not finish installing RM.  So I tried to install it from SW setup/RM4Win/installer.msi, but gives me "a script for this install to complete could not run. Contact your support or package vendor." Another time I tried it said the path was incorrect.   I even tried copying the recovery image from the USB to the RM folder on the recovery partition but that gives me an incorrect path message too. I tried to find a file suggested on C;\Program files (x86)/Hewlett-Packard/HPRecovery Manager/Rebecca.exe but it is not there. I read that some USB's are not compatable but it did not giv e a compete list, only a few examples.  Don't know where to find that list so I can buy another USB and copy the image over to it. Please, anyone, who actually with some indepth experience, would you help? I don't have much hair left from pulling it out. 

    WHen you get trouble with msi files you usually need the Microsoft Installer cleanup utility.
    Here is a method for removal of iTunes and related programs with clean up and reinstall.
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
    http://support.microsoft.com/kb/290301/
    (To run the program – All Programs>>Windows Install)
    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
    Restart your PC.
    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
    restart your PC
    Install the stand alone Quicktime and check that it works.
    If it does, install iTunes.

  • Can't re install HP Support Assistant nor HP Recovery manager

    Both HP Support Assistant and Recovery Manager stopped working. I've tried to uninstall them and when I reinstall I get the following error messages:
    "microsoft .NET framework 3.5 is not installed. It is required in order to Proceed with the HP support Assistant Installation. You may use windows update to have this component installed."
    Well, the thing is: I use windows 7 and I have Microsoft .NET framework 4
    Can anyone help? my notebook is 
    HP Pavilion dv6-6135dx Entertainment Notebook PC
    This question was solved.
    View Solution.

    Install this http://www.microsoft.com/en-us/download/details.aspx?id=21
    Then try reinstalling it again.
    THX

  • Can no longer find Recovery Manager for Windows 8

    I have a new HP Envy dv6t 7300 notebook.  I have turned it on twice.  First time I only created my computer name and user ID name and password.  Second time (a few minutes ago) I activated Windows 8 and immediately went to create system recovery disks.  I typed in the search box "Recovery Manager", clicked on it, and chose "Recovery Media Creation."  It then gave me the message "You are only allowed to create ONE set of media recovery" to which I clicked on "I accept."  It then took me to the screen that said "Please insert one of the following media".  (I was following a you tube explanation of how to do this and so far everything was fine.)  However, when it got to this screen, it appeared (from the  you tube video), that I was supposed to click on my choice of the media I was going to use (either flashdrive, DVD, or DVDDL.)  However, nothing would happen when I tried to click on "DVD".  Instead, below the choices to use, the "gear" icon kept spinning, acting like it was going to do something....but it kept spinning and spinning.  Since it said at the top of this screen "Please insert one of the following media", I thought maybe I needed to put in the DVD.  So I did.  Still nothing happened.  The gear continued to spin.  So I thought maybe the computer was hung.  So I took out the DVD and closed out of Recovery Manager thinking I'd try again.  Now, however, when I type in the search box "Recovery Manager" nothing comes up.  Just the message "No settings match your search."    Certainly I can still make these disks, right???  Certainly my "one" time isn't gone because I closed out.  Please someone help me!  Thanks
    This question was solved.
    View Solution.

    Hello parob12,
    You’re not able to create recovery media.
    If it started the recovery creation, it might have counted that as the one set.
    You can call HP and let them know what happened and they should send be able to send you a set.
    Here is a link to the phone number.
    Clicking the White Kudos star on the left is a way to say Thanks!
    Let me know how everything goes.
    Have a good day.

  • Getting an error message, not enough space, when doing a file backup in HP Recovery Manager

    Hi
    I have a Pavillion dv7-6b32us using Windows 7 64 bit
    Laptop will not boot. (A seperate issue that I have posted on the Laptop Freezes board) and Im trying to backup my drive through HP Recovery Manager. I get a message that there is not enough space available. Is there anyay to backup my drive to save the info?
    This question was solved.
    View Solution.

    Hi,
    Choose yes.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Windows Vista / 7 Recovery manager installer?

    I have a TX2500. Recently, the OS was corrupted warranting a format and reinstall.
    Since I was unable to enter Windows to do this, I was unable to restore from the recovery manager. F11 doesn't work.
    I don't have the ability to create a recovery disk, or USB drive, because I am unable to get into windows.
    What I have been able to do:
    reinstall a different OS (windows 7) without a product key for the purpose of troubleshooting only.
    What I need to do:
    Install the HP Recovery manager into windows 7 in order to a) run recovery from my recovery partition, or b) create a recovery disk / USB.
    I am absolutely baffled that the recovery partition is not a stand alone installation, and instead requires a program to be installed and run from a functioning windows installation.
    In order to install windows again, I need the recovery manager. In order to get the recovery manager, I apparantly have to reinstall windows.
    After scouring the site, I've found a dozen references from "hp employees" to recovery manager patches. These do not help me, because I no longer have recovery manager.
    All I need is the full installation for Windows 7 recovery manager, or some other way to access this apparantly useless lump of wasted hard drive space known as the "HP_RECOVERY" partition.

    Thanks for the download.
    Well, I've tried that download every way I could think of on multiple computers. All that ever happens is the file is unpacked, a "power recover" icon shows up on the taskbar (in the running programs section) for several seconds, then disappears. When running the installer directly from the unpacked files, the same thing happens.
    I've tried this most recently on a clean format / install, then unpack / run the file, then restart when it finishes. Nothing appears under installed programs, nothing comes up when searching for it.
    Each of the computers I've tried this on is running Windows 7. One of them is an identical laptop with the same recovery partition that was formatted and had Windows 7 installed on it a while ago. The only HP software it has are the drivers.
    I don't have any versions of vista lying around, other than the inaccessible data in the recovery partition. I'd have to dig around a bit to find an old version of XP to try that, but I really haven't had time to do that recently. Ideally I would like to be able to install the HP Recovery Manager in windows 7, and use it to a) restore the stock version of vista on the laptop, or b) create a backup disk, and use that to install the stock version of vista to the laptop. The reason I can't just leave windows 7 on the laptop is because it's the installer for another computer, and I don't have a license for it.
    Can you think of any other installers that work to put the recovery manager on a windows 7 computer?

  • HP Pavilion dv7-1285dx - No F11, Won't Boot Windows -- Recovery Manager PATH?

    I am repairing an HP Pavilion dv7-1285dx for a friend. I have restored countless other computers but this one has driven me up the wall after 7 hours of trial and error and web searches.
    Here's the deal:
    --The computer came with Windows Vista
    --The owner upgraded it to Windows 7 this past fall
    --The comptuer came in contact with malware and will not boot
    --When booting, the computer will slowly attempt to load Windows, will make it to the "welcome" screen, then restart itself, creating an infinite loop
    --I do have a recovery DVD for the computer; the owner burned it apparently in late 2010
    --I am proficient in MS-DOS and am comfortable using the command prompt
    --The command prompt is the only way I can operate this computer at the moment. I do not have access to Windows of any sort, let alone the web
    --I do have two other computers here that are mine, both are Macs and one dual-boots into Windows; I do have a few flash drives and can burn optical media if necessary
    The F11 key does not work on this computer to bring up the recovery manager. I know why, too--the machine was upgraded to Windows 7, which wiped out the connection between the key and the program.
    My hope is that I can find the path of the recovery manager somewhere. There was a windows.old directory on the drive; I was able to change it to Windows (the existing Windows was renamed windows.scrap).
    This enabled me to at least get to an OS selection screen. There were three options: 7, 7 (recovery), and Vista (recovery). None of them are able to get me into Windows. The Vista option states it is corrupt while both 7s will try to unsuccessfully repair themselves.
    I can, however, access the command prompt through the Windows recovery program (NOT the HP recovery program, which I need to restore anything from either the partition on the D: drive or the DVD).
    I did notice all of the files on the DVD were in .zip format once I got deep enough in a directory. I'm debating about extracting them on one of my other comptuers to see if I can just get them over on another device, but my only external hard drive is Mac formatted so I'll have to use a USB stick.
    There have been queries about this out there referring to making the D: partition active. However, all of these solutions require Windows, which I cannot use. The same is true of downloads.
    My biggest question--where could the recovery program be buried? I would be willing to bring files over on another device IF AND ONLY IF THEY DO NOT REQUIRE WINDOWS.
    The SMINST directory within Program Files (x86) is not present.
    Basically, I need a DOS-compatible, non-Windows, way to restore this computer.
    I have no other Windows installation discs for the machine currently with me. Also, the COA sticker on the bottom of the computer is extremely worn and I can only read a few digits of it, so I can't use that for a restore I guess.
    On a final note--the fan in this comptuer is extremely annoying; any way to turn it off besides just the switch in the BIOS that toggles whether it runs all the time?

    You don't need to be in Windows to mark the D:\Recovery partition Active. Just boot with a utility cd with the disk management capability. If you don't have one_Scroll down on the page and get>> Bootable CD  If you don't have a burning app that can burn an ISO to cd get>> ImgBurn to burn the iso image to cd-a guide on using ImgBurn to write an ISO to a disc is> Here. Once created, boot from it.
    Btw-have you tried booting from his Vista Recovery DVD? With the first disc in the CD/DVD drive power on the laptop and immediately tap Esc to bring up the menu. Then tap F9 Boot options. Use the arrow key to move down & highlight the Optical drive then tap Enter key. (No key is needed with Recovery DVDs)
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  • Where can I download HP Recovery Manager for my TouchSmart 610--1150x​t running WIndows 7 x64?

    Many users would prefer a clean install of Windows with the option to install only those applications that they personally find useful.  Currently, if performing a clean install of Windows -- even if creating recovery disks and maintaining the HP recovery partition -- it is not possible to access the Recovery Manager with the option to re-install only the drivers and any useful preinstalled software.  The only options under these circumstances is to perform a system restore back to the factory state thus removing an separate clean installation of the operating system or reinstalling the limited number of drivers and applications available for the TouchSmart from HP Support.
    If it were possible to reinstall the HP Recovery Manager software, it should also be possible to selectively re-install needed drivers and applications from the recovery partition using the "Software Program Reinstallation" and "Hardware Driver Reinstallation" options.  These options are not available from the boot menu or reinstall disks.
    I have found downloads for the Recovery Manager software specific for Windows Vista and for certain specific HP laptops running WIndows 7, but I have been unable to locate a similar download for the TouchSmart 610 AIO.  Has anyone located a download of the HP Recovery Manager software applicable for the TouchSmart 610?

    This procedure uses the original factory installed HP OEM Windows product key and HP OEM certificate and requires the HP BIOS to have SLP/SLIC v2.1. This procedure will install a completely clean Windows 7 installation and may require the installation of HP drivers. Some HP drivers and/or HP software needed by your computer may not install because the OS is no longer branded as "HP". Please create your personal HP Recovery Disc set before continuing with these instructions. Back-up all of your personal data and files before proceeding with this process.
    1) Download and unzip ABR Beta for Windows 7. Here is the main page to ABR for Windows Vista. Please follow the "How to use it" section for information and instructions on how to use it. These steps apply to Windows 7 as well. Perform the "activation backup" on your original hard drive with the factory HP OEM Windows installation, saving the backup files in several locations (USB stick, SD card, external drive, etc.).
    2) Download your version (the version that was preinstalled on your HP computer) of Windows 7 from Official Windows 7 SP1 ISO from Digital River. Using the built-in Windows 7 CD/DVD burning software, burn the downloaded Windows 7 ISO image to a DVD.
    3) Install Windows 7 from your new "Windows 7 disc" to your SSD, following all prompts as needed. Don't enter a Windows product key and don't allow Windows to try to auto-activate. After the Windows installation is complete, run ABR "activation restore" to "install" the previously backed up product key and certificate. Verify that Windows is activated, if not activated... repeat "activation restore" until Windows 7 is activated.
    ++++++++++++++++++++++++++++++++++++++++++++++++++​++++++++++++++++++++++++++++++++++
    I, personally, have used the above procedure with great success on many HP desktops and laptops. I can't comment on how well it works with HP TouchSmart computers as I haven't had one to experiment on until recently.
    ++++++++++++++++++++++++++++++++++++++++++++++++++​++++++++++++++++++++++++++++++++++
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
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    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Recovery Manager / Windows 8 / Failing to restore / discs purchased from HP

    Last week I purchased a set of recovery discs directly from HP.com. Before this my laptop was running perfectly fine, no issues at all. I purchased the discs in hope of restoring my laptop to its factory settings. After receiving the first set of discs I inserted the first disc and powered my laptop down and then powered it back up. I then proceeded to follow the instructions presented in the interface. I noticed when I got to the 4th disc, the "Application and Driver Recovery DVD", that the image was not taking at all. After such I received the following message in Recovery Manager: "In most cases, recovering the hard drive will fix your problems. If your problems continue, you may need to contact HP Support. Find HP Support contact information in your PC documentation".
    From there I clicked on the "finish" tab that resulted in the laptop powering down but not rebooting. So I powered it back up manually where I received the infamous "Boot Device Not Found / Please install an operating system on your hard disk / Hard Disk (3F0) / F2 System Diagnostics" message. I was immediately alarmed. I proceeded to repeat the system recovery instructions once again. These were the instructions provided by HP along with the recovery discs.
    Once again I received the same messages, the same results. So I immediately contacted HP support. The first agent I spoke to acted as if he had never heard of the "Boot Device Not Found" problem, which I now know is very common with HP notebooks. He diagnosed the problem as faulty recovery discs, thus he had a new set expedited to my home. I received them a few days later, the exact same set of discs and instructions. Of course I was feeling weary about things at this point. And as I expected I received the exact same results as I did with the prior set of discs.
    So once again I contacted HP support where they looked into other problems, such as the health of my HDD. But the HDD passed both the quick check and the extensive check. Like I stated earlier, before I started the recovery process with the HP discs I had no problems with my laptop at all, including my HDD. So the agent had me go through the BIOS solution that I have seen others use on here, where legacy mode is enabled. This solution to failed.
    I've also tried resetting the BIOS to it's default settings. I've also carefully removed my HDD and reseated it nice and snug. After doing so I ran the diagnostic tool, and once again the HDD passed with flying colors. HP support finally suggested, as I was already expecting, for me to have the laptop sent off to them to have it repaired. This is not an option. It was a perfectly running machine before I ran the recovery discs and it should be the same now. 
    But one thing I did notice from the get go, after receiving the first set of discs, and researching what the interface of the recovery manager should look like (http://support.hp.com/us-en/document/c03489643), was the fact that the interface established by the windows 8 recovery discs that I received, look nothing like that found on the HP support site. It also never gave me the option, like it states in the instructions that were provided with the discs, to select either a "Factory Reset" or a "File Backup Program". The system recovery instructions are dated as Second Edition: March 2014 but the 3 operating discs are dated 2012 with the Driver disc being dated 2014.
    Like I stated before, after running all 3 operating discs through, without interuption, the Driver disc does nothing when asked if I have a supplemental disc. With that all being said, has anyone ever been provided the wrong set of recovery discs directly from HP? Or do you know of another solution that might solve my dilema? Any help or suggestions would be sincerely appreciated.
    I'm just wondering if I might have received a set of discs intended for let's say a desktop system running Windows 8 instead of the ones needed for a laptop.
    The following is the name and part # of the discs that I received: "System Recovery DVD Windows 8 Recovery Media for Windows 8 Products". 1st disc: 708664-001, 2nd disc: 708665-001, 3rd disc: 708666-001, 4th disc (Application and Driver): 712189-B26.

    GRuss wrote:
    Did the replacement disks work? I have the exact same problem, hours on the phone, no solution except send to them with more money
    Nope. I gave up trying to get real support and a resolution from them. You'd think they would have at least a few local American reps to communicate with, but I guess HP is too **bleep** cheap to pay a few extra bucks to hire such people!
    Anyhow I took a different route in restoring my operating system, thanks to an individual on another tech site. He gave me a link to an ISO file that at least got me back up and running.
    And don't, whatever you do, send them anymore money. It's a complete ripoff, complete sham. After, like I mentioned in one of my earlier posts, communicating hours after hours with HP support over this matter I was told I would receive a full refund, even though the discs sold to me originally had already blown out my Windows 8 operating system. I reluctantly agreed. I just didn't want to deal with them anymore. Over a week had passed and I saw that my credit card had still not been credited like I had been promised by the HP rep. So I called back to see what was going on with it.
    Once again I was put through the ringer, told to call this and that number, connected over and over with different Indian reps. Finally one, after speaking with her supervisor, told me I would NOT be receiving a refund because I had received and used the discs. I finally stopped being polite at this point. I blew up on the phone! These effers admittedly sent me the "copied wrong" discs not once, but 3 freaking times! Thus blowing out my operating system! Prior to being told I would receive a 100% refund, I offered to go directly to the HP distribution center where the discs originated from. Ironically it's only about 40 miles from my home. I just wanted to take my laptop there with me to find the correct software to restore my operating system. But they, the HP reps, would not allow such. Complete BS!
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  • HP Pavilion g6-2101tu Notebook PC ,After BOIS update, Is HP Recovery Manager option available?

    Hi,
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    "Please note thatI have not manually created any aprtition of drive till now."
    My problems are as follows--
    1. Is drive: f is a real partition of drive ?
    2. Can i able to recover my system using my BIOS setting i.e esc + f11 key through HP RECOVERY MANAGER?
    3. If i recover my system using HP RECOVERY MANAGER in future, i will have to download BIOS and drivers update again or what?
    4:  suggest me what should i do after BIOS update and with Drive:f to recover my system in the future?
    My System details are as follows--
     HP Pavilion g6-2101tu Notebook PC,
    Product no. B6U26PA#ACJ
    RAM - 2GB
    Hard disk drive - 500 GB
    Opreating System - Windows 7- 64 Bit Home Basic
    Partition Drive :d - recovery.
    Please give me a best response.,,,,,,,,,, Thanks

    Yes, before Windows logo. At the first screen after powering on the machine tap Esc to bring up the Menu- same screen where you use Esc + F11 for Recovery.
    Diagnostics is helpful many times in troubleshooting issues-such as testing memory or Hard drive.
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  • Unable to use Recovery Manager on HP Pavilion Elite HPE-112y PC Windows 7

    HP Pavilion Elite HPE-112y PC.
    Genuine Windows 7 Home Premium - 64-bit.
    I'm having problems with my Recovery Manager. A few days ago it was working fine. The other day when I tried to access either the "Software Program Reinstallation" or the "Hardware Driver Reinstallation" to check something out, both my DVD and BD drives opened and a message popped up saying:
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    ===============
    I'm not trying to make any changes yet, but I thought I would take a look at the System Recovery in the Recovery Manager. When I click the System Recovery button this is what I see.
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    If you want to continue the restoration process, make sure you have inserted disc #1 and then click "Yes" to continue, or click "No" to exit.
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    Hi,
    Even though the Recovery Manager software is unable to launch a system recovery, the f11 option may still work as it uses an entry in the BCD ( boot configuration data ) to launch via the f11 method at start-up.  Saying that, I would definitely recommend getting a set of Recovery discs in case it does launch correctly, just to be on the safe side.
    Regards,
    DP-K
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  • Recovery from recovery discs made with recovery manager on g62

    I got the blue screen of death and had to do a system restore for my hp g62 laptop. Before i restored the computer, the recovery manager launched and had me backup my files. I backed up the system on like 15 discs using hp"s recovery manager. After it was done, i returned the computer back to factory settings. Now, im having a problem using the recovery discs made thru the recovery manager. The files arent being read. I tried to copy them and move them onto the hard drive....and they are all saved as .wim files....which arent read by anything. So i have all my files backed up, but that arent opening. How the hell do i open my files that i backed up? How do i put my files back on the computer?

    Hi,
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    Download and install 7-Zip from the following link.
    http://www.7-zip.org/
    When installed, right click on the .wim file, select 7-Zip, select Extract Files and click Ok - your files should be in the newly extracted folder.
    Regards,
    DP-K
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  • HP Pavilion dv6-6b47dx gets "Restoration Incomplete" from Recovery Manager.

    I got my son's older HP Laptop, and decided to restore it before using it for myself.  Previously it was working OK.  An HP Pavilion dv6-6b47dx gets "Restoration Incomplete" from the Recovery Manager.  I have tried running the recovery manager from both the HD partion and the DVD media I created.  The HD and Memory pass.  The wireless f12 key is off, and can not be turned back on from the keyboard.  Some previous post have suggested the wireless being off could be a problem.   Any suggestions would be greatly appreciated, Thanks!

    Hi
    No that Recovery media won't work in your laptop.
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    For additional drivers you can get them here:
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    AMD chipset driver :
    http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
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    http://msft.digitalrivercontent.net/win/X17-58997.iso
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    Size: 3,243,070KB, MD5 hash: a319b5826162829c436306bebea7f0ff
    Source: http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821
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    Imgburn : http://www.imgburn.com/
    This will be your Windows 7 installation disc.
    Regards
    Visruth
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