Hp recovery on laptop gives error message "destination drive not connected"
I'm trying to carry out factory reset on my 2012 G6 laptop product code B2Y48EA*ABU serial no. [Personal Information Removed] to factory settings using set of 5 recovery discs
I followed the procedure shown here (although the screen messages are slightly different)
http://support.hp.com/gb-en/document/c01867418
I started the laptop with disc 1 in the dvd drive and the hp program was displayed. I selected "factory reset" and followed promts
When the 4 th disc is in dvd drive and the process is about53% compltete it stops with the error message
"destination drive not connected"
and fails
Earlier the recovery manager reported that the partion on the hard drive had been re-forrmatted so the drive was connected then!
All help and suggestions appreciated
Hi there @Teka,
I understand that you are having trouble with a System Recovery to a factory image using recovery disks. I am happy to help you with this.
Are those five disks a set that you created using the recovery manager, or is it a set you ordered from HP?
Is there any sign of damage, scratches or smudges on the disk it fails on?
Have you tried cleaning the DVD drive?
Also take a look through these pages, in particular the troubleshooting page, and see if anything there is of use.
Performing an HP System Recovery (Windows 7)
Troubleshooting HP System Recovery Problems (Windows 7)
Let me know how it goes for you.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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