HP Recovery's system recovery disabled

Hello
I am using HP Pavilion G6 with Windows 7. I have two partitions c:/ is where windows installed and d:/ is where recovery stored. My HP Recovery's system recovery is disabled in mananger it seems it doesnt know it has a recovery data stored in d. (The recovery was done by factory or seller I didnt do that).
Is there any possiblity I can recover back my computer?
Thank You

Hi,
Here's one option you could try.
First, make sure you create a Rescue CD - open windows Control Panel, open Backup and Restore and click the link in the left hand pane to Create a system repair disc - follow through the procedure to create this disc.
When done, hold down the Windows Key and press R. Into the Run Box type compmgmt.msc and hit enter. Click Disk Management in the left pane and when the partitions have loaded, right click the Recovery Partition and mark it as 'Active'. Close all open windows and then restart - if this has worked, the notebook will boot from the Recovery Partition upon restart.
If it doesn't work and you have any problems booting back into Windows, do the following
Insert the CD into the notebook and restart to boot from it. Select the Repair option.
Select the 'Repair your Computer' option and follow Option 2 in the guide on the link below to run Start-up Repair – you may need to run this 2 or 3 times.
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
Regards,
DP-K
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HP Pavilion dv6 System Recovery disabled

I bought my HP Pavilion dv6 notebook (running Windows 7) about 2 and a half years back.
It worked beautifully for about an year and a half after which issues began to crop up. First, it was my battery that gave up (I operate it on direct power now with battery backup of around 5 minutes), then there were blue screen errors and the machine getting hot around the bottom left at times (mostly when I ran games). I still continued to use it without taking it to the techician. After a couple more months the DVD drive stopped working for no reason (it opens and closes but does not read the disks).
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I understand the problem. HERE is a thread that gives the best possible solution for the same situation.
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Yoga 3 Pro - Accessing BIOS, boot menu and System Recovery

The following tutorial will explain the following topics
How to access the BIOS Setup
Choosing a boot menu
Start a system recovery
It is not the idea to explain every single option of the above, since many of them are complex and it would be too extensive for such a tutorial like this.
To execute any of the tasks above you need to press the button marked with the red arrow in the picture below:
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Once you press the button you will be presented with the following screen:
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The BIOS is where you can get technical information about your device, as well to change boot parameters and setting up security passwords. Be very careful when changing certain values, since it can affect the way the Y3P works and/or affect performance and security settings.
Information Screen
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Configuration Screen
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Boot Screen
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OK article. Doesn't answer my questions.

I can't accessed system recovery options after the repairing process was interrupted.

although it's not my PC, i'm still concern about it (it's actually a public computer in our library). I actually tried to repair it using the system recovery options of windows 7 with thinkvantage technoliogies but i interrupt it because maybe someone will caught me and i will be mistakenly be liable. and the result is after i restared it, it restarts over and over again, with BSOD appearing for a split second. i tried to use disable autorestart on system failure feature, and i saw the BSOD. but the real issue is i can't go through the recovery options, only until the part when i'm asked to select a keyboard input method, then the next part is this message: "You must log in to access System Recovery Options. If you are having trouble logging in, please contact your computer administrator for assistance. Click OK to restart the computer." anyway, this is the BSOD says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical in formation:
*** STOP: 0x00000024 (0x00000000001904, 0xFFFFFA800690D840, 0XFFFFFFFFC0000102, 0x0000000000000000)
I hope this problem will be solved as much as possible. thank you in advance. and i also don't know what model of this Lenovo all-in-one PC is. but i think this is 3318F9U, and its i forgot its BIOS version, and i don't know how to access it. and also, i'm not sure if there's a preloaded Superfish in this all-in-one PC, maybe the vulnerability started it. because i recently read an article regarding the Superfish's vulnerability.

Hello and welcome,
Please remeber that this is a peer-to-peer forum (users helping each other) not the Lenovo support site. There is some Lenovo presence, but if you need urgent support, please try your local support office:
Philippines
THINK-branded products
Tagalog, English
1-800-8908-6454 (GLOBE subscribers), 1-800-1441-0719 (PLDT subscribers)
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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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HP System Recovery DVD is not working

I've downgraded my HP 15-e0001ed from W8 to W7. I removed EVERYTHING from Windows 8, including the recovery partition en I did not make a recovery disk/back up (or something else) to eventually restore my OS to W8.
During the use of W7, i noticed that the fan was blowing really loud. I checked the HP website, and i noticed that all the drivers weren't compatible with W7. I installed some of the drivers anyway, but the problem with the blowing fan seems still there now and then. I then downloaded the ISO file from this topic and this is an evalution version of W8, which can be used for 90 days. I still want to use my 'original' W8 version, so I ordered a System Recovery DVD set.
When I insert the disk I can only open the content of the disk, but there is no autorun file or something like that. I then loaded the DVD's from the system recovery mode (when you press ESC during the start up of the laptop en you have the option to go to the BIOS). When the DVD then loads, I get the following error message:
This computer is not supported bij de System Recovery Media. You will not be able to continue to recover this system with these Media.
Error: 0130-ABH-UUW.
Anyone knows what to do to get the recovery disks to work?
Thanks!

Re: fan blowing loud all the time.. check in the BIOS in system configuration to ensure that the fan always on option is not enabled.
Is the wireless led shown as being enabled? (white=enabled amber=disabled) It needs to be enabled
You should be able to boot from disk one of the set. If that is not possible when you have selected the DVD as the first item in the boot list by using the F9 key then contact HP. The disk set may be faulty.
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I installed windows 8 on my HP Envy Spectre XT and now i want to roll back to windows 7 that came with my device. I dont have any recovery discs and HP does not provide one. I have the recovery partition still there and I can boot into it, but I cannot select the option for System recovery and Minimised Recovery. All i can select is the windows based recovery.
Others seems to be disabled. Please provide me with a solution to enable the System Recovery option.

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
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Please send KUDOS
Frank
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Toshiba L305-S5968 will not let me do a system recovery

Toshiba L305-S5968 will not let me do a system recovery. It started out just an occasional vista crash. Then it became more often then even mpore often. Went to microsoft becasue I thought it was a vista problem as so many people was having same issues. Tried some suggestions (disabled superfetch svc) checked event log but was always something differenent that made it crash. No new hardware was installed. Went to western digital and HDD diagnostic said harddrive was good. Well now I cant even boot into safe mode maybe I waited to long to try and do the recovery. I did a full recoery about a week ago but it still did the same thing. when I run a system file check after doing a full recovery it says,"WRP found corrupt filesbut was unable to fix someof them.Details are included in the CBS.Logwindir\Logs\CBS\CBS.log." I was unable to view files because it said programs unable to view. Now I cant even get safe mode as it start loding the drivers it hangs on \windows\system32\Drivers\Avgidshx.sys everytime. then will bluescreen. I've tried to get there by pressing 0 on keyboard and power it up. but after a few it asks for the hdd password to continue so i have to stop pressing the 0 key and then doesn't ever go to recovery. Please help.

But Jerry why would i immediately after the full recovery still have the corrupt files i have managed to see what files they through advice if microsoft on how to view the protected files and i'll post the results because they don't really tell me much, here they are :2012-07-25 02:16:02, Info        CSI    000001b5 [SR] Repairing 1 components
2012-07-25 02:16:02, Info        CSI    000001b6 [SR] Beginning Verify and Repair transaction
2012-07-25 02:16:02, Info        CSI    000001b8 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-07-25 02:16:02, Info        CSI    000001ba [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-07-25 02:16:02, Info        CSI    000001bb [SR] This component was referenced by [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
2012-07-25 02:16:02, Info        CSI    000001bd [SR] Repair complete
2012-07-25 02:16:03, Info        CSI    000001be [SR] Committing transaction
2012-07-25 02:16:03, Info        CSI    000001c2 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

Recovery Disk (D:) is disabled

Greetings,
I'm in need of some assistance with a problem on a Recovery Disk D: Drive.
Using HP Recovery Manager, I have been trying to do a system recovery on a laptop to restore it back to factory settings; however, it says that the Recovery Disk D: drive is disabled. I successfully did a factory restore just using only a windows 7 install disk, but the Recovery Disk D: drive remains disabled. I would like to reset the laptop manually, with all the pre-programs that came installed on it, but first I need to fix this issue in order to do so .
Please help me,
The laptop model is a HP Pavilion g6 with a Windows 7 64-bit system.
Thank you.

If you did not burn a Recovery Disc set using HP Recovery Manager, you will need to contact HP Support to order a set. You can usually order online from your model's support page if you are in the US or Canada.
Worldwide contact info for HP Support can be accessed here>>Contact HP
If you would like for me to find your support page please post full Model and Product number as listed on the Service Tag attached to bottom of laptop.
How Do I Find My Model Number or Product Number
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Windows Update extremely sluggish/useless after system recovery.

Hello there,
While trying to help a friend with his laptop, I have come across a bit of a problem, which seems fairly unique. After having searched the 'net and the Knowledge Base I am about as clued in as when I started, which is to say not very.
Machine: Satellite 1800-412 (Danish).
Did: Recover system to scratch back to XP SP1a (DK).
Problem: After doing a complete system recovery using the original recovery CDs, Windows Update runs *extremely* slowly, if at all, once it gets to the point where it scans for which updates you need. I have so far managed to get one (1) update downloaded, a small one. As an update is attempted the CPU usage peaks to 100% and stays there until I give up and hard reboot, since the machine is now nearly useless and sluggish to the point of appearing frozen.
Tried to: Manually applied different updates downloaded directly from Microsoft, like Internet Explorer 6 sp1, XP SP2 (DK), different updates and patches to XP, downloaded and checked/tried to reinstall drivers from Toshiba (they are up to date). Checked that systems boots cleanly with all devices recognized. Checked the system clock. Searched the Toshiba KB, searched the internet, searched the Toshiba support forum. Pulled some hair in desperation. I must have restored the system 4 times by now in order to try different ways of patching the system with updates.
Peculiarities: It is apparently *only* Windows Update, which causes this problem, and only after the very first little bit, where it updates the Windows Update engine inside Internet Explorer. Before I attempt to run an update the machine apparently works normally. I can surf, download, install and run programs and what not. (No, I did not visit any suspicious websites.) If Windows Update runs automatically in the background / 'in the tray', the very same thing happens: Machine suddenly becomes useless and stays that way.
The machine is on a local area network behind a bullet proof OpenBSD firewall, no other Windows machines on the inside, so there is zero chance of a fast infection from the network causing the problem.
Unfortunately: Manually downloading and applying the patches is not an option as I want to activate Automatic Updates before handing the machine back to its owner.
Hope some of you might have an answer to this one, as I have never experienced nor heard about something similar before.
Frank.

Hi Stefan,
Yes, that might be a possible solution, and I have been thinking along those lines myself. The trouble being that I don't have a CD with the correct version of XP (XP Home Edition, Danish) for which the machine is licensed, and here in the middle of the holiday season I have a bit of a problem tracking one down. I even tried calling Microsoft support and Toshiba to see if they would be kind enough to mail me a spare CD. No such luck.
The machine is used by a friend of mine, who has a severe physical disability. It is his main 'communication platform' and he operates it using a single button switch interface. So every additional day of downtime is a bit of a problem. I will probably have to reinstall it for now using the SP 1a base software, then completely disabling the network interface to avoid infections while I look for a XP CD.
The closest I can come to an explanation is that 'something' that Windows Update automatically installs conflicts with the factory supplied software. The problem happens even with a completely freshly recovered setup, so I was hoping this would be a known if perhaps a bit obscure problem.
Thanks again. :-)
Frank.

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I am running into an issue, and I have asked Google about the error but I'm not getting anything in the way of help. The error message reads, "Info 6C8F1C25 unable to connect to windows snmp service"Open SSR2013 > Tasks > Options > SMTPWhen I have finished typing in the information (below) and click "Apply" I get the error message. Naturally, I opened up the Services window, and set SNMP trap to auto and manually started that service. The error message persists. Not sure what else I am doing wrong other than I think it...
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Hi pwiekier,
Can you find any warnings or errors related to this ?
I suspect this is a third party service conflict issue.I recommend you to perform a clean boot to have a troubleshoot.
Please follow these steps to perform a troubleshoot:
1.Search "Msconfig.exe" from the start menu
2.Choose "Services" item
3.Choose "Hide all Microsoft services " and choose"Disable all"
4.Click "OK" and Restart
And then check this service ,if the issue disappeared, it is a third party service conflict issue.
We can make a further analysis by enabling the third party service with dichotomy to find out the culprit.
Best regards

How do I restore backup swm files created during system recovery from external hard drive

Good day,
I was facing some problems with my laptop (HP Envy 17 3D Notebook with windows 7 home premium, 64 bit) and I had to return it back to its original state using system recovery.
During the process I was asked if I want to back up my data. I have chosen to backup my data in the flash drive. Once the process has completed and my laptop is to the original state, I tried to recover my backup but it tells me:
The version of this file is not compatible with the version of windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
If i click run as administrator it tell me:
Windows cannot find 'F:\Backup_2015-04-29 143842\Restore.exe'. Make sure you typed the name correctly, and then try again.
there are files labeled like backup.swm, backup1.swm, backup2.swm. I can't open these files or do anything with them. In a text document it lists all the files it apparently copied. It is only a list of text, nothing else.
any help will be greatly appriciated.

Hi @Jef35,
Welcome to the HP Forums!
It is a superb place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that while doing the recovery back to factory you opted to backup your personal files and would now like to know how to restore them .
Here is a link to HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
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If this resolved your difficulty please select solution provided to enable other posters to locate this information more easily.
I hope this helps
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Error message: this computer is not supported by the system recovery media.

I replaced a bad samasung hard drive in my Pavilion dv6z 3200 with a Seagate Momentus XT 750 GB 7200RPM SATA 6Gb/s 32 MB Cache 2.5 Inch Solid State Hybrid Drive ST750LX003 and when trying to restore Windows 7 64 bit OS get the error message "this computer is not supported by the system recovery media"

Is the new hdd at least as large a capacity as the original? Can be larger capacity, but sometimes smaller will cause error.
Enter BIOS by tapping F10 key. Is all system info intact/complete?
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System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda ] [HGST HTS545050A7    ] [ 465.76 GB] [ 8] [ 0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1 ] [ntfs    ] [<unknown>    ] [    68.00 GB] [    8] [     1]
[sda2                 ] [vfat    ] [SDV ] [ 400.00 MB] [   8] [ 2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file. If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

Troubleshooting System Recovery Problems

A System Recovery is a useful tool to return your Windows 8 tablet back to factory defaults. However, what do you do when the System Recovery isn't working!?
A full System Recovery can be a lengthy process as there is a lot of data being transferred. Patience is the key, as a full Recovery can take two to four hours to complete.
For more information check out HP's Troubleshooting HP System Recovery Problems for Windows 8. This document will help you get your Windows 8 tablet back up and running.
TIP: If you are planning on using the System Recovery make sure that you do not change or delete the HP Recovery Partition as that will make all but impossible to Restore your tablet using the HP Recovery Manager.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

HP Recovery's system recovery disabled

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