HP Scan 3 and OSX 10.8.3

Hi all, I just bought a new iMac, (that i reloaded through time mchine) and when I launch the HP Scan 3 application to scan on my HP Deskjet 3050, the application crashes and comes a message stating that it could not be compatible with OSX. I doubt that.
Can anybody help? Whta can I do to fix it?
Thanks!

Hello Frogmom09,
Having checked the HP website, it shows that there is no updated software for the Deskjet 3050 J610. To be able to connect the printer wireless, you will have to do a couple different steps. You will first need to restore the network defaults on the printer. I have included the steps below for restoring the network defaults.
1. Press the button next to Settings
2. Press the button next to Wireless Menu
3. Press the button next to Settings
4. Press the button next to Defaults
Once the defaults for the wireless have been restored on the printer, you will need to connect your Mac to the printers network. I have included the steps below for you.
1. Click on the AirPort Wireless icon in the top right corner of the Mac screen
2. Click on the HP Setup Network/ HP Printer Network
Note: you will not be connected to your Internet service at this point.
Please open up Safari at this time, and in the top address bar you will need to type in 192.168.223.1. This should pull up a page of your printer. On this page, please click on the Network/Wireless tab at the top of the page. Then click on Wireless Setup Wizard down the left hand side of the page. You will then have to fill in the wireless information for the printer. Once you have successfully ran the Wireless Setup Wizard, you can close down the Safari page. Next you will have to connect your Mac back to the correct Internet service.
Once you are connected back to your Internet service, please try adding the printer into the print queue wireless.
Are you able to successfully add the printer wireless, and print?
Regards.
I work on behalf of HP

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Hi all,
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I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
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I worked on behalf of HP.

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Hello mnmjackson, and welcome to the HP Forums.
I see you are running into issues with your scans save location. I would like to try and assist.
I would recommend creating a new destination folder, and manually type out the full file path.
Please let me know if you have any questions. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi supercon!
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Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
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Hi raavindra,
Welcome to the HP Forums.
I see that you are having some issues when attempting to do a scan or a copy.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
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Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
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Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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http://apps.microsoft.com/webpdp/en-US/app/hp-scan-and-capture/94fffdd0-bb3b-4adc-96ca-24c1d79e16c6
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HP LJ300-400 color MFP M375-M475
HP Officejet 4620 series
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7500 E910
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 7510 series
HP Photosmart Plus B210 series
Please try it out if you have one of the supported devices and let us know what you think!
Although I am an HP employee, I am speaking for myself and not for HP.
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Could it be that the App isn't there for me - I am in the UK, and I don't get any chance to install from the Store (or from your link).
Best regards,
Jeff

Scan and Capture minimizes to taskbar immediately and does not allow scan selection

Scan and Capture was working great prior to upgrade to Windows 8.1 and (I think) and upgrade to V1.4. I vaguely recall using some app from HP to uninstall the previous version...
Current symptoms are that the app will fire up, briefly show the splash screen, and then immediately minimize to the task bar. Clicking on the app in the task bar will bring the splash screen back up briefly, followed by minimization again to the task bar. The app can be closed by right clicking the app on the task bar.
I have uninstalled the app and reinstalled to no avail. My guess is that there is some registry junk left behind during the uninstall that needs to be scrubbed. Probably a function of the uninstall of the previous version?
App works just fine on another Win8.1 PC with the same printer, so I doubt it is a hardware or network issue, however, for completeness, the scanner is an HP CM1312nfi MFP and the PC is an HP Pavillion, [email protected], 8GB RAM, running 64 bit Win8.1 Pro with Media Center.
Thanks for any pointers.

To follow on...
I reinstalled the Complete Package. Subsequent to this install, the legacy HP Laserjet Scan (with UI from 2009) and the legacy Windows Scan and Fax applications connect and scan from this MFP just fine.
The Metro apps (Windows Scan and HP Scan and Capture) do not. The Window Scan (Metro) gives a "Problem Connecting to Scanner" error.
The HP Scan and Capture has the same behavior as before -- splash screen for a second and then minimized to the task bar. I have also tried to launch HP Scan and Capture from the HP AiO Metro app with the same results.
To sum up, the WinXP applications work. The Win8 applications do not.
Junk in registry? Or driver issue?

With my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why

with my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why isn't it possible?? Bad ssoftware while downloading it from internet because I lost CD rom. No pilot available for scanning with it??? Bad version of soft??? I bauught this printer because of his utility and space occupped: able to print, copy and scan in same machine, gain of room, perfect, but my scanning function is not working!!!! I would like to solve this damned problem which upset me since several weeks.... Waiting for an answer and a solution, best regards

pmonteil31 wrote:
Waiting for an answer and a solution, best regards
Hi,
Sorry you have to wait longer because I can not find your printer model under Google. Must be very old ?
Regards,
BH
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HP Scan 3 and OSX 10.8.3

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