HP Scan Applicatio​n has stopped working Windows 7 64bit

The HP Scan 3.5 works better - it will scan pictures but the program must restart after each scan.  Also the scans are really slow, other scanning programs work fine, Microsoft Live Photo Gallery and Picasa 3 in particular.  I would prefer to use the HP program; it should take less steps to scan.
any ideas?
thanks
dan
Problem Event Name: APPCRASH
Application Name: hpiscnapp.exe
Application Version: 13.0.0.131
Application Timestamp: 4a0c0809
Fault Module Name: hpotiop5.dll
Fault Module Version: 100.0.272.0
Fault Module Timestamp: 47d1de66
Exception Code: c0000005
Exception Offset: 00041ef8
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Guys,
I am interested in this thread and would like to ask you to try the fix that is posted for the Scanned files disappearing as it installs a new version of the Scan software that may help with this problem.
The fix is posted here
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&​dlc=en&cc=us&docname=c01960605
Can you reply to this tread telling if this helped at all.
Thanks
JonW
I work for HP

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