HP scan incompatible with Mac OS 10.9 (Mavericks)?

Question

A number of people seem to be having scan problems after upgrading to OS X Mavericks.  Me too.
Working with LaserJet Pro 300 color MFP M375 nw.
I want to use HP Scan from my iMac, connected to the LaserJet, to scan from that printer/scanner to my iMac (to thedesktop), as I've done a thousand times.
When I try, the appearance in the HP Scan window is all as usual.  But when I "send to folder," the .jpeg (or .pdf or .tif) that arrives on the desktop is (1) distorted and (2) partial.
NOTE: If I use the 'General Purpose' setting, no distortion - but with that setting I can't get 300 ppi, which is what I want.
I can also get a *sort of* result with the 3D setting.
However, the 'Documents with text' setting - the one I have always used - gives the same distored/chopped result no matter what variations I introduce.
There do not seem to be any software upgrades from Apple.
I can't find anything on the HP site for downloads to deal with the Mavericks OS.
Is something in the works from HP?  How will we know about it?
Thanks.
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Answer 1

Hi Everyone,
There have been numerous reports of an HP Scan incompatibility on Mavericks.  Please be assured that we are looking into this issue and hope to have a resolution soon.  
At this time here is what we've observed:
* On many Macs (not all), images scanned in Black & White or Grayscale will not save properly.  The preview looks fine, but the output will be cropped and distorted.
* This issue is new for Mavericks.  Previous OS versions are not impacted.
Here are some known workarounds that may help you until this is properly resolved:
* Use Image Capture to scan.  Image Capture can be found in the Applications folder.  This scanning application does not appear to be affected by the file saving issues.
* Use the HP Scan Print dialog to save the output to PDF using one of the PDF workflow options.
* Use the "General Purpose" scanning preset.  This preset scans in color and so output is not affected.
* Change the settings for the "Documents with Text" preset to scan in full color.   You can also create a new preset based on the "Documents with Text" set for color if you plan to use these settings regularly.  Note that if you are not planning to process the documents for text extraction (OCR) then you can lower the scan resolution to 200 ppi to keep the file sizes more manageable since color scans can be much larger than grayscale or black & white.
I will try to provide more details as they emerge.  Thanks for everyone who has shared observations about their experience and configuration as this continues to be very helpful in tracking down root cause for this issue.
FretnBoutNutn
I work for HP.
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