HP Scan outputs scrambled images from PSX 2355 on Mavericks

HP PSC 2355, USB, OS X 10.9.4
Since upgrading to OS X Mavericks 10.9.4 from OS X 10.8.5, HP Scan no longer saves scans properly. Although the scanned image is displayed correctly within the HP Scan app (v2.1.4), when written to disk (using any format), the resulting image is “garbage” - it looks like it’s scrambled, unrecognizable, although of the proper dimensions.
I’ve tried many of the suggestions on this forum ;
- reinstalled the HP s/w
- ran OS X software update
- deleted & re-added the printer
- disconnected & power-cycled the printer
- rebooted
- ran permissions repairs on the hard drive
- ran the 2355 firmware update
- ran the 2355 printer driver patch
...but there is no change in this behavior.
Is the HP s/w package I have incompatible with Mavericks? Is there a newer version available? The Hp software I’m installing is:
- HP_Installer_Inkjet_Full_Group11_10.3.dmg
I can find no downloadable software for the HP PSC 2355 printer on your web site.
Looking in the console log, I find these errors, which lead me to believe the s/w is too old:
9/1/14 9:22:11.881 AM HP Utility[491]: Error loading /Library/Printers/hp/Utilities/HPPU Plugins/DMF.discovery/Contents/MacOS/DMF: dlopen(/Library/Printers/hp/Utilities/HPPU Plugins/DMF.discovery/Contents/MacOS/DMF, 265): Symbol not found: _OBJC_CLASS_$_CHMarsDistantPRManager
Referenced from: /Library/Printers/hp/Utilities/HPPU Plugins/DMF.discovery/Contents/MacOS/DMF
Expected in: /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/../Frameworks/HSDCommonLib.framework/Versions/A/HSDCommonLib
in /Library/Printers/hp/Utilities/HPPU Plugins/DMF.discovery/Contents/MacOS/DMF
9/1/14 9:23:03.026 AM HP Scan[3686]: ICAGetDeviceList_Deprecated-Has been deprecated since 10.5. Calls to this function in the future may crash this application. Please move to ImageCaptureCore
9/1/14 9:23:05.730 AM HP Scan[3686]: NSLHexEncodeText is deprecated and will be removed soon. Please use CFURLCreateStringByAddingPercentEscapes instead.
9/1/14 9:25:31.355 AM HP Scan[3686]: Error.ID = 3
9/1/14 9:25:31.355 AM HP Scan[3686]: Error.Error = 17
9/1/14 9:25:31.355 AM HP Scan[3686]: Error.HResult = 0
9/1/14 9:37:33.474 AM com.apple.launchd.peruser.502[367]: (com.hp.hpio.trapmonitor.540352[3332]) Exited: Terminated: 15
- AC

Hi,
The HP Scan application is not available for your printer for Mavericks.
It is a known incompatibility issue as you may find in the following document:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c04028214&lc=en
Follow the listed Workaround to scan using Image Capture or Preview, thisis the solution provided for Mavericks as you may find listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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    Attachments:
    Scan From String.JPG ‏5 KB

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