HP Scanjet 5500c and OS 10.5

I did a clean install of Leopard and the HP software for the Scanjet 5500 doesn't work. They claim it will only work when installed on 10.4... Does anyone have a solution? It's a good scanner and should work with the new OS.

The HP site offered detailed instruction of what to delete -- well beyond the simple "uninstall" then I again downloaded the current drivers and we're up and running.

Similar Messages

Is there a driver for Windows 8.1 that works with HP Scanjet 5500c

Is there a driver for Windows 8.1 that works with HP Scanjet 5500c
Thank you.

Hi,
I afraid you will not be able to use the scanner with Windows 8.1, it is not compatible with the OS.
Regarding VueScan, I afraid it would not be an option as well, the application only support your scanners if there are drivers for the OS:
If there isn't an HP scanner driver at www.hp.com for your operating system, then unfortunately VueScan won't work with this scanner.
You may try using the Vista drivers by running the drivers using the Program Compatibility Troubleshooter as listed below.. select Not Listed from the programs list and browse to the installation file for Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03401961&lc=en#N63
The installation file for Vista can be downloaded below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj-47405-1&cc=us&dlc=en&lc=en&...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Scanjet 4890 and MBP - HP software crashes

I bought this Scanjet via Applestore.
It was easy to set up. It will happily scan a small photo and it will also work, using the HP copy utility, as a photocopier with my HP printer via the MBP.
However, if I try to scan a whole A4 page of handwriting, it crashes during the save stage (wanted to PDF the page so I could email it). This happens regardless of whether you change to greyscale, to black and white, to a different resolution.
Presumably it would like more memory... Anyone here know anything about the HP scanjet/Photosmart software and what might cause it to crash in this way when other functions are OK? I have posted on the HP site and if I get anything back from them I'll post it here.
Imogen

This reply from HP email support solved my problem. I thought that their technical support was very good, better than Apple's.
Dear Imogen,
Thank you for contacting HP Total Care.
I am sending you steps to do a manual uninstall for the scanjet. Please
read the NOTE at the end very carefully.
Unplug the USB cable before starting the uninstall.
To complete a full uninstall in OS 10 or higher, refer to the steps
below:
Run the Uninstaller application:
Open the Macintosh Hard Drive. (Usually displayed as MAC HD)
Open the Applications folder.
Open the Hewlett-Packard folder.
Open the HP Photo and Imaging Software folder.
Open the HP Uninstaller application.
Select Uninstall All Products, click Next, and then click uninstall.
Open the Hard Drive/Library/Preferences
*drag the loginwindow.plist to the desktop
Removing login items:
Open the Apple menu by clicking on the apple icon located at the top of
your screen.
Open System Preferences.
Open Accounts.
Open Login Items.
Highlight the HP Scanjet Manager, and then click Remove.
Restart the Macintosh.
Removing preferences from the User Profile:
Open the Macintosh hard drive. (This is usually labeled Macintosh HD)
Open the User's folder.
Select the home user(This will be shown with a house icon next to it).
Open the Library folder.
Open the Preferences folder.
In the Preferences folder, locate and remove all of the following
preferences:
com.hp.photo.director.plist
com.hp.scanjet.pro.plist
com.hp.photo.gallery.plist
HP PS Pro Preferences
HP Scanjet Button Preferences
HP Scanjet Destinations
HP Scanjet Copy
hpEmailPrefs
Drag these files to the Trash.
Removing application support:
Open your Macintosh hard drive (Usually titled "Macintosh HD".
Open the Library folder.
Open the Application Support folder.
Drag the HP folder to the trash.
Removing extensions:
Open the Macintosh hard drive (this is usually labeled as 'Macintosh
HD').
Open the System folder.
Open the Library folder.
Highlight the Extensions folder.
Simultaneously press the Apple Key + I.
In the window that displays, click the arrow beside Ownership and
Permissions.
Click the Lock icon to unlock permissions.
Click Owner.
Click your current username, which should have 'me' in brackets next to
the name.
Within the Extensions folder, locate the files hpAccess.bundle and
hpPlugInInit.kext and drag them to the Trash.
Empty the trash.
Click on the Lock icon to lock the permissions.
Do a Repair Disk Permissions. To do so, open the Hard
Drive/Applications/Utilities/Disk Utility. Select your hard drive on the
left had side. Make sure First Aid tab near the top has been selected.
Click on Verify Disk Permissions. Wait until you get a message stating
it is done. Click on Repair Disk Permissions. Wait until you get a
message stating it is done.
NOTE: Once the uninstall has been completed, unplug the power cord from
the scanner before installing the new driver. Once the installer is
complete, you will receive a message stating that the software has been
successfully installed. Select quit and allow the Macintosh to restart.
Once the Macintosh restarts, plug in the USB cable followed by the power
cord. RESTART THE COMPUTER before running a test scan.
Here is the link for the latest drivers. Please go to Step 3 and select
Download Only. When the download is complete, close all applications and
programs. You should have a new Icon on your desktop. Double click on it
and follow the prompts.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj
-41059-1&lc=en&cc=us&dlc=en&product=446436&os=219&lang=en

ScanJet N6350 and Windows 10 - Won't Install

Has anyone been able to install the ScanJet N6350 and its associated drivers and tool set in the release version of Windows 10 64-bit Enterprise Edition? I have tried the original CD and the updated install from HP's website. Both either hang or crash.

I was able to get my HP Envy 4500 printing wireless on Windows 10 by right-clicking the installation program and selecting "Troubleshoot compatibility". Use the recommended settings, which for me was Windows 7. I believe you can also specify which compatibility mode to run the program with in Properties > Compatibility if you prefer that route.

TMA adapter and Scanjet 5500c

I have just acquired a Scanjet 5550c from a friend who is upgrading to Windows 7 and cannot make the scanner work with that OS (he hasn't yet heard about the wonders of VueScan).
As well as scanning documents, I'd like to try my hand at scanning 35mm slides, but don't have the requisite TMA adapter. I've seen them offered on eBay, mostly by sellers in the US where of course the voltage is different. Also, some sellers' images shown just the device itself - long and rectangular - which would leave part of the screen uncovered in use, while other images appear to show the device fitted into a lid that completely covers the screen.
Three questions:
- would a US sourced TMA work on a 5550c purchased in the UK?
- is it necessary to have the screen completely covered by using an 'accessory lid', and if so does anyone know the part number of the lid?
_ would anyone who has scanned slides with this set up, and also has experience of a quality dedicated film scanner, care to comment on the respective quality of the scans?
TIA

Hello Glyn406,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scanjet G4050 and driver 1.3.0 + Mac OSX 10.9.4

I recently returned to the combination Vuescan/Scanjet G4050 for the first ime since March this year (after scanning several thousand negs) and found it no longer worked properly. Vuescan no longer recognised the transparancy capabilities of the scanner, but flatbed scans were OK.
I decided to update to the latest driver 1.3.0.
Now on startup the scanner makes an extra noise (a long whine) for ca 30 seconds and the indicator light then flashes (for ever?) turning it off and back on again returns it to a normal standby.
But now Vuescan hangs on startup, or sometimes suceeds on opening but will not respond to scan requests. The scanner sort of works with Image Capture through System Preferences but it is very slow and the images are posterized.
Vuescan is working perfectly with my other scanner, and I have even tried earlier versions of it with this driver with the same results.
THe HP utility is also crashing now and the uninstall program sees nothing.
I have been advised by Ed Hamrick at Vuescan to use the 32 bit version of the program to sidestep this. That hasn't worked yet... will try a complete restart but i'm sending this whatever the result as there seems to be something wrong with this driver...
Utility crash report:
https://www.dropbox.com/s/brma1ymqflzdte3/HP%20Utiliy%20crash%20report.txt?dl=0
Recent crashes and spins:
https://www.dropbox.com/sh/2v5vngsyk6yqtar/AABCUy1UKD-wzcSVtvACgYaMa?dl=0

OK, using the 32 bit version of Vuescan worked with this driver, even if it behaved differently (scans twice) and the scanner is still behaving oddly at start-up (30 second whine then straight into energy save mode)

HP Scanjet 5000 and Windows 7

Hi - I have an HP Scanjet 5000, running through a TP-LINK TL-310u MFP & Print Server installed on a Windows XP machine and it works perfectly apart from the fact the user complains about the PC slowing down whenever anyone Scans a document.
So I'm trying to move it onto a Windows 7 machine. And it's *almost* working. From the Windows 7 PC I can quite happily select a users profile (all our users have a profile set with a destination unique to them) and scan a document and it's put in the correct place. However, our users like to scan from the scanner itself by selecting their profile on the LCD and pressing one of the buttons. This is the bit that doesn't work.
I've checked in Devices & Printers -> Scan Properties -> Events and the scan button is set to 'HP Scan Dispatch 3' Not sure if this is correct (other options are 'HP Scanjet 5000 - Scanner Tools Utility') but the other option doesn't work and furthermore stops me being able to scan using profiles from the PC.
In the utility, 'Disable front Panel Buttons' is NOT ticked.
When I connect it back to the Windows XP PC it works straightaway, so I think it's something to do with Windows 7.
Help!
Tony McMahon

I've taken the TP-Link device out of the loop now, and connected directly via USB. I'm still experiencing the same issue - can scan from within the software, but the buttons don't do anything.
It seems to be something to do with the 'HP Scan Dispatch 3' that in the registry is set to use:
C:\Program Files (x86)\Common Files\Hewlett-Packard\Scanjet\5000 (L2715A)\hpScanDispatch3.exe Scan# /StiDevice:%1 /StiEvent:%2;
I don't know what the parameters are supposed to be, but this program simply isn't launching. The other option available under 'Events' from 'Devices & Printers', does start the Scan Utility program, but this isn't the behaviour I'm after - it should perform the scan and save the pdf in the destination without any user intervention.
Any help gratefully received, hopefully whilst I still have some hair left...

HP ScanJet G3110 and Mac 10.4.11

*new scanner
*installed from CD
*attempt to use HP Scan software ends in a crash --software crashes during launch
*downloaded latest version of software, same problem
*tried both launching software from application folder and using button on scanner --same problem with both
below is the crash report:
Date/Time: 2008-11-09 15:59:02.436 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: HP Scan
Path: /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
Parent: WindowServer [76]
Version: ??? (1.0r1.4)
PID: 324
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objcmsgSendrtp + 32
1 com.apple.CoreFoundation 0x907d50e0 __CFDictionaryDeallocate + 552
2 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
3 com.apple.CoreFoundation 0x907f5374 __CFBundleDeallocate + 100
4 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
5 org.twain.dsm 0x987a5dc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432
6 org.twain.dsm 0x987a5a88 DSMIdentity(TWIDENTITY*, unsigned short, TW_IDENTITY*) + 68
7 org.twain.dsm 0x987a57ec DSM_Entry + 252
8 com.hp.scan.app 0x00007c80 -[TWAINSessionManager sendDSMEntryWithDataGroupID:dataArgumentType:messageID:dataPointer:] + 32
9 com.hp.scan.app 0x000080d8 -[TWAINSessionManager selectHPScanDS] + 100
10 com.hp.scan.app 0x00009110 -[TWAINSessionManager init] + 320
11 com.hp.scan.app 0x000041c8 -[TWAINClient awakeFromNib] + 52
12 com.apple.Foundation 0x92bff5e8 -[NSSet makeObjectsPerformSelector:] + 164
13 com.apple.AppKit 0x937ac6c0 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 864
14 com.apple.AppKit 0x937988ec loadNib + 240
15 com.apple.AppKit 0x93798344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
16 com.apple.AppKit 0x937ef814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
17 com.apple.AppKit 0x9387f64c +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
18 com.apple.AppKit 0x9387f3ec NSApplicationMain + 344
19 com.hp.scan.app 0x00002e2c _start + 760
20 com.hp.scan.app 0x00002b30 start + 48
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff20 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44000248 xer: 0x0000000000000007 lr: 0x00000000907d50e0 ctr: 0x00000000fffeff00
r0: 0x00000000907d50e0 r1: 0x00000000bfffe900 r2: 0x0000000000000000 r3: 0x000000000052cb00
r4: 0x0000000090aaa904 r5: 0x0000000000000000 r6: 0x0000000000000000 r7: 0x0000000000000009
r8: 0x0000000000000001 r9: 0x0000000000000040 r10: 0x0000000000000005 r11: 0x000000006f54a904
r12: 0x000000000052e40b r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000002 r17: 0x00000000a37c8078 r18: 0x00000000a37c8078 r19: 0x00000000a37c8078
r20: 0x00000000a37c8078 r21: 0x00000000a87a56f8 r22: 0x0000000000000001 r23: 0x000000000052ca20
r24: 0x0000000000000017 r25: 0x0000000000000010 r26: 0x00000000a07bb154 r27: 0x00000000a07bd458
r28: 0x000000000052c9f0 r29: 0x000000000052cc30 r30: 0x00000000a07bd428 r31: 0x00000000907d4ec8
Binary Images Description:
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0x1008000 - 0x12f5fff com.hp.scan ??? (1.0r1.4) /Library/Frameworks/HPScan.framework/Versions/A/HPScan
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
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0x9314c000 - 0x931b2fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931e3000 - 0x93232fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x93260000 - 0x9327dfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9328f000 - 0x9329cfff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x932a5000 - 0x935b3fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x93703000 - 0x9370ffff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93788000 - 0x93788fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9378a000 - 0x93dbdfff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9414a000 - 0x941bcfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x941f5000 - 0x942bafff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9430d000 - 0x9430dfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9430f000 - 0x944cffff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94519000 - 0x94556fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9455e000 - 0x945aefff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945b7000 - 0x945d0fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94808000 - 0x94b37fff com.apple.QuickTime 7.5.5 (990.7) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c1e000 - 0x94c8ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x987a5000 - 0x987aefff org.twain.dsm 1.9.2 /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
Model: PowerMac4,5, BootROM 4.4.5f3, 1 processors, PowerPC G4 (2.1), 800 MHz, 768 MB
Graphics: NVIDIA GeForce4 MX, GeForce4 MX, AGP, 32 MB
Memory Module: DIMM0/J22, 512 MB, SDRAM, PC133U-333
Memory Module: DIMM1/J20, 256 MB, SDRAM, PC133U-333
Modem: Dash2, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
Network Service: Built-in Ethernet, Ethernet, en0
Parallel ATA Device: ST380020A, 74.53 GB
Parallel ATA Device: HL-DT-ST DVD-RW GCA-4020B
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: hp scanjet, hewlett packard, Up to 12 Mb/sec, 500 mA
FireWire Device: 00KFA0, DMI, Up to 400 Mb/sec

Hi Ed,
Not certain on their scanner SW, but on their Printer SW you usually have to remove the old files, their uninstaller only removes a few, and the CD versions are almost always out of date.

Setup of scanjet 4570c and iPhoto '09

I am moving an older but working hp scanjet 4570c to a PowerMac G5 running OSX 10.5.8 to scan slides.
Whre can I get drivers for this configuration or can I scan direclty into iPhoto '09?

For drivers for the Scanner you need to check with the makers.
You can also try Image Capture (in your Applications Folder) which has some generic drivers.
Another possibility: Vuescan http://www.hamrick.com/
You can't scan directly to iPhoto. The workflow would be to scan to a folder on the desktop and import from there. Be sure to scan RGB.
Regards
TD

HP Scanjet G4050 and Windows 7 Home Premium Ver 6.1

I bought the G4050 photo scanner years ago and it worked fine with my old laptop windows XP operating system for the time I had it. But shortly after, I upgraded my laptop to a Dell XPS with a Windows 7 Home Premium. I've never been able to use my scanner since and its been sitting in a box for years now collecting dust. Is there anyway I can make the G4050 work with my Dell XPS lap top which operates with Windows 7 Home Premium operating system? Or am I better off bringing the scanner to the dump after only having ever used it a couple of times. All this new technology has made life very much more complicated if you ask me.

Hi there @yvans2105,
I saw your post about the issue you are having with using your Scanjet G4050 Photo Scanner with your Windows 7 system.
My suggestion is to download and run the full driver and software and install the scanner on your computer. You should be able to use it afterwards!
HP Scanjet G4050 Photo Scanner Full Feature Software and Driver
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanjet 8300 and Mac OS X 10.9

Does a Mac with OS 10.9 (Maverick) need a new driver in order for a Scanjet 8300 to work?
After scanning, I get this error message when I try to save the image: An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only."
When will a driver be available?
Is there a workaround?
Thanks

I was just testing this solution and run into the same issue with the second document I try and save. The first one after opening HP Scan always seems to save. Unfortunately, even when it does save the image is completely gray. This happens no matter what image format I use.
I will have to see if there is going to be a Mavericks update for a product this old.
-= Adam
I work for HP

ScanJet 4850 And Windows 8.1

I purchased the HP Pavilion 500-336 1 week ago (Windows 8.1). After setting up my Lexmark Printer. My next task was to setup the the HP ScanJet 4850. First I tried using the installation CD; which failed. I then tried to down load the new driver and utility both 64 bit and 32 bit. Currently I am getting and error “An error occurred while communication with scanning device”. Is there something I am missing? Can someone direct me to a solution?

I did download and ran the scan doctor. the scanner did not show on the list of devices.
Thanks anyway
lilbreez

HP Scanjet 5500c OSX 10.10 Driver?

The newest driver posted for OSX for the above scanner was back in 2005. Is there any new driver for OSX 10.10? My Mac is not recognizing my scanner

Hey Jmth,
I was not able to find a direct plug and play driver but I did find this link where they modified the Scanjet 5580 driver which worked. Here is the link: http://theconstantmeddler.blogspot.com.au/2008/11/how-to-really-make-scanjet-4500c-work.html
Hope this helps!
Sean
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Scanjet G4050 and 64-bit MS Windows 7

My Scanjet G4050 will not work with MS Windows 7. It performs fine under XP. The problem seems to be that the HP interface reports not being able to see the device. There is, however, connumication with the device on some level since I can hear it responding to some initial commands from the computer. The error HP error messages are unhelpful. Any ideas?

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - Scanners.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanjet 5370CSE and windows 8.1

I know it's an old scanner, but it has been working greated with XP and I hate to ditch it. Can it be made to work with windows 8.1?

Dear Thegrey,
This product may be compatible with select third-party software. For more information about scan software alternatives, go to Third-party scanware solutions:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03479564&lc=en&cc=de&dlc=en&product=59548
If these alternatives do not work, consider an upgrade to a newer HP product that will work with Microsoft's newer operating systems.
Great to hear that this scanner has lasted a long time for you.
Best,
aricari
I work on behalf of HP.
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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HP Scanjet 5500c and OS 10.5

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