HP SCANJET 5590

It's working great using ADF for single side scanning.
I can't find the WHAT ARE YOU SCANNING? dialog box to select YES, SCAN BOTH SIDES.
I am scanning to HP Photosmart Studio and using a MAC.
Any ideas?
Mike Regan

Hi,
Double post, please use:
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Solution-Centre/m-p/4916901
Thanks.
BH
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I can't get photoshop CS6 to import from my HP scanjet 5590?

I can't get photoshop CS6 to import from my HP scanjet 5590? I have tried plug ins, and reinstally scanner software but it only recognizes my main scanner/printer!

Hello & Welcome to the forums,
but it only recognizes my main scanner/printer!
Does this mean your HP Scanjet 5590 is a 2nd scanner you have on your computer?
Are you able to scan with 5590 on a different application? Is it only Photoshop that is giving you this problem?
Please let us know details about your operating system and its version too.
Do tell us how you're trying to 'import' pictures from your 5590 scanner.

HP Scanjet N6310 & HP Scanjet 5590 - Unable to Colour Scan On Flatbed at 2,400 DPI

Hi,
Recently I purchased a HP Scanjet N6310 scanner and have attempted to do an A4 size high quality colour scan on the flatbed at 2,400 dpi. However, I get the following error in the Image Capture software which says :"Scanner reported an error : The image size is too big. Please reduce the image height, width, resolution, scaling or output type". I have expereinced exactly the same error message also using a HP Scanjet 5590. I supect the same error message may apply to all Scanjets using the Image Capture software on a Mac platform.
Am I correct to assume that both the N6310 and 5590 Scanjets have an optical spec of 2,400 dpi x 2,400 dpi ? IF that is correct as I believe it should be, then there must be some reason for the error. I have seen some other posts in the HP Forums about the same issue, but the question still remains unresolved. I am using a MacPro (late 2013) with 32 GB of 1867 Mhz DDR3 memory and Mac OS X 10.9.4. Futher I have installed the lastest HP Scanjet Installer software, version 1.3.0, dated January 2014. Finally, I reported the issue to Apple technical support and await a response back.
Regards,
Paul

Hello Paul, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at the HP Commercial Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Software and Drivers for an HP Scanjet 5590 with a 64 bit Windows 7 computer.

I thought that I had posted the following question but as I can't find it I will try again. I have been given a HP Scanjet 5590 scanner with no Software or Drivers for 64 bit Windows 7 computer and looking through the Web I saw some awful comments on the experiences of those using the software and drivers. I don’t want to make the same mistake so could anyone tell me how to go about obtain the correct software and drivers?

Corporal,
Here is the link for the software...
If you have the "p" model, backtrack a the link and reselect the proper model.
You want the "Full Feature" software.
Note that the download size is 315MB - plan accordingly if you have a slow connection...
While you are there, be sure to download the Print Doctor utiltity. (Do that first, it is tiny.) This may help later with installation and connection issues, if needed.)
HP Scanjet 5590 Digital Flatbed Scanner series - Software and Drivers
I hope this helps...
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Always Include: (Computer) Product Number , Printer – Model Number ,
                             Never give out your Serial Number
                              2012 Year of the Dragon!
Kind Regards,
Dragon-Fur

I should have left things alone...HP Scanjet 5590 installer hangs

I had a fairly easy OS X 10.5 upgrade. In my incredible wisdom i decide to go back and clean up some installation. I removed the driver for my HP Scanjet 5590 and tried to reinstall it. About 1/3 of the way through the installation the installer hangs with 8 items to go. It wont complete no matter what I do. I was working after the OS 10.5 upgrade but I decided i would reinstall both my photosmart 3310 and scanjet 5590. The photosmart 3310 installer works perfectly. I removed all pieces of both installs and just tired to install the 5590 with no luck. Does anyone know any solution? Is there a problem with some installers hanging? It says it uses rosetta and its supposedly an universal binary. I have a email into HP support but sometimes I'd rather go to the dentist and have my teeth pulled then deal with them. I may just need to wait and have them fix this but I thought i would query the os x 10.5 community and see if ther was any hope. Thanks! Ira

I HAD the same problem. I decided to look within the package contents of the COL10829.dmg file I downloaded from HP. I worked my way into it until I found a directory called Sub Installers. I executed ONLY "HP Scan Pro" and "HP Scanjet 2400" (my model). It installed w/o issue. My conclusion is that it is one of the other Sub Installers that is causing the problem. My GUESS is that it's the "HP Image Zone v9.0 Help" installer as there have been some changes in the way help works in 10.5. Just a guess... but it works.

Trouble with ScanJet 5590!!!

Hi, i have a next trouble with scanjet 5590:
After installed, this scanner worked a few days and then HP scan utility show the error 8, [(0,3,-2147467259)]. When i reinstall him - all be ok, but after a few days trouble appeared again.
PC: Win 7 Pro x64. Also connected HP LaserJet 400.

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanjet 5590 solution center not there with win7

I have used my scanjet 5590 for a number of years with OS Vista. I have just wiped my hard drive clean (reformat) and done a total clean install of Win 7 64bit. I have installed setup_full_5590_14-5 and have NO solution center available. I have installed setup_basic_5590_14-5 and do have functionality of the scanner - however , as you know, very basic. Please help me get my SOLUTION CENTER BACK. Thanks

Hello skidog
Thank you for posting on the HP Forums!
I understand Solution Center is not running anymore. For a significant list of troubleshooting steps, please reference this thread, where the steps should resolve the issue: HP deskjet D2300 series driver not working in windows 7
However, this is a commercial product. If you still require assistance, please post this issue on the HP Enterprise Forums
Please let me know what happens. Thanks!
Mario
I worked on behalf of HP.

HT3669 Neither my HP Scanjet 5590 Nor my Canon imagePROGRAF W8400 work with Mountain Lion. I'm Out $7000 going to Mountain Lion

I'm out roughly $7000 going to Mountain Lion.
It's a good thing I didn't toss my Snow Leopard machine.

Hi John and Shlomi...thanks for messaging!
Tried to fix the and did the install with 10.7 patch on the 10.6 software but i keep getting this message...
Followed the error message's suggested actions but no dice.
In terms of using another software, I haven't been able to add the scanner under Printers and Scanners in the System Preferences because the computer doesn't "find" it...
I think I might just have to hold out - HP has said:
"The HP Scanjet software update will be available for supported products on www.hp.com/go/support in early Fall 2012.
In the meantime, you can use the OS X 10.6 (Snow Leopard) AND the OS X 10.7 (Lion) drivers and software until the Mountain Lion update becomes available."

Maverick and hp scanjet

Since upgrading to Mavericks I am unable to use my HP Scanjet 5590. Any suggestions? Thanks Fred

Hi Fred, if HP definitely don't support it on Mavericks, then you've still got a couple of choices, as long as the printer can use PCL (Pri ter Control Language, the HP native printer language):
1. Add the printer, and in the "Use" field, choose "Generic PCL Printer". You can also see if better functionality is available by choosing instead "Select Software..." And then choosing "HP PCL 4/5" from the list if it is there.
2. You can download the GutenPrint Driver for OS X http://gimp-print.sourceforge.net/MacOSX.php. Before you use it, check that your printer is on the list of printers it supports.
Unfortunately, neither method allows the scanning function to work. If the scanner supports TWAIN, there might be a TWAIN-compliant Mavericks driver, but I don't know if there is one.

Scanjet 6300c manual or user guide

I was just given a Scanjet 6300c, and was able to download the software from HP support, but the links for setup and configure only provide a list of what is not supported, instead of the documents that should be there.
Anyone have a copy of the manual or user guide ? Anything that explains how to scan slides with the triangle would also be great.
TIA

Hello @netnoodle,
Welcome to the HP Forums!
I understand you would like a user guide for the Scanjet 6300C. I will do my best to assist you! Unfortunately, there are no users guides for this particular Scanjet on the HP website here.
Now, I will provide the Scanjet 5590 user guide. This does explain how to scan slides, but the steps could be different. Give this a try to see if this works.
Sorry for the inconvenience.
I worked on behalf of HP.

Scanjet G3010 driver (negative scanning) issue

Negative scanning problem
I have a problem with a newly installed Scanjet G3010 using 'setup_full_G3010_140_052' on a Win7 64 machine.
The diapositive scan works perfect....but;
The scanned preview of a color negative is fine, but the stored file is very, very blue.
A suggested use of VueScan gives the exact same result.
My guess is that it is a driver-problem because two different applications act the same (preview is perfect).
There appear to be more people with the same issue
Hopefully there is a HP-Pro with some solution...

I've done some more troubleshooting on this and have tried a couple more things. I first tried a high quality USB 2.0 cable to see if was related to the connection, but that did not change anything. The other thing I tried was connecting it to my USB hub. That WORKED! It scans fine now......very strange.
Maybe this fix I stumbled across might shed some light on the root cause because I don't think you should have to connect the scanner through a hub. Does this mean that the communication is too fast from Win 7 64? By the way, I'm using a dlink DUB-H7 hub.
I also found some error messages in the log (located at C:\Users\<user>\AppData\Roaming\HP\ScLogs). Thought I would post these also to see if anyone ( maybe even HP......or is that wishful thinking) might have some ideas........
Launching executable: C:\Program Files (x86)\HP\Digital Imaging\bin\hpqkygrp.exe -n"#Hewlett-Packard#hp scanjet 5590#6&65E6E7F&0&6" -a"SCAN" -f"SCAN_BUTTON" -g"{B2AE3C8F-0525-4180-AC33-147528EBA82F}"
Calling AdjustSWCounter with m_iCounterId = 38, bstrCounterName = Director Scan Text
Calling MARSCORELib::IMars::CoCreateInstance
Called MARSCORELib::IMars::CoCreateInstance
Failed to CoCreate Mars (Error -2147221164) in GetMarsInterface.
GetMarsInterface FAILED in CHPCUEInfcCache::GetUsageStorageInterface (Error -2147221164).
GetUsageStorageInterface FAILED in AdjustSWCounter. (Error -2147221164)
Finished AdjustSWCounter with m_iCounterId = 38, bstrCounterName = Director Scan Text
AdjustSWCounter returned failure

MacBook Pro 6,2 Existing scanners do not show up in System Preferences

I have a MacBook Pro 6,2 and I just installed OS X Yosemite. While attached to my home network (wired), neither of my scanners show up when I try to add them in System Preferences. Also, they do not show up in the Hardware list in a System Information report. One is an Epson V600 and the other is an HP ScanJet 5590. Both of them work just fine on my MacPro 4,1 running OS X 10.8.5, although, oddly, the HP doesn't seem to have a scanner queue even though it works just as it should (scanning with Acrobat Pro).
Why are these devices absent from the "add printer or scanner" list and how do I force my MacBook Pro to see them?

Welcome to the forum.
How did you name your comps and your AE project(s)? If you used numbers at the beginning or the end, that may be interfering with AE's Increment and Save feature. Try renaming your comps and projects without using numbers.
-Jeff

Acrobat XI Pro (Mac) not recognize scanner

Hello,
With Maverick 10.9.3 the v11.0.0 no longer recognizes my HP Scanjet 5590 ...
The acrobat list "Select a device" is always empty !
I uninstall Acrobat and HP driver then perform a new installation, the problem is same ...
The scanner is properly recognized in the OSX system preferences, and it's works correctly.
I did not have this problem with the Acrobat previous version
Thank you for your help

Hi JmRy,
Could you please share the updater logs with us so that we can look into the issue.You can capture the log as follows:
1.Open the application "Acrobat XI".
2.Go to "Help" and click on "Check for updates" menu item .
3.Once the update throws error dialog,close the dialog.
4.Go to '~/Library/Logs/Adobe' folder.There you will find the 'Adobe Acrobat Updater.log' .Please share the same.
Since the Adobe Forums do not offer file attachments. There are sites you can use to upload and share your files. One such site is Adobe's Workspaces. Here are instructions for uploading a file to Workspaces and adding a link to the document to your message:
1. Go to https://workspaces.acrobat.com/ and sign-in with your Adobe ID to the Workspaces service.
2. Create an account if you don't have one.
3. Then login to the website.
4. In top left corner you will see a button called Upload.
5. Click on browse and select the file you want to upload.
6. After Uploading, mouse over on the uploaded file. Click the down arrow button and choose Share document.
7. Then you will be prompted a popup window at the lower left corner. Choose "Publish it" option.
8. In the next pop up window choose "Copy Link" option.
9. You can paste the link in the forum thread.
Thanks,
Ruchika

I can't open my pdfs in the normal way

I can't open a pdf by double clicking on it. I get an error message as follows:
"The Document 'Blank page for email.pdf' could not be opened. Acrobat cannot open files in the 'Adobe PDF document' format".
This started yesterday after I downloaded a driver for my HP scanjet 5590.
I should be very grateful for any help.
kind regards

Boot in safe mode. This will cause certain caches maintained by the system to be rebuilt.
Safe mode is much slower to boot than normal.
When the login screen appears, reboot as usual (not in safe mode) and test. There's no need to log in while in safe mode.
Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. In that case, ask for instructions.

Creating a PDF from Scanner

I am running 9 standard, (Version 9.2.0) and scanning from a HP Scanjet 5590. I start the scan through the "Create PDF" command in adobe and verify my CONFIGURE PRESETS - to be set on Front page scan, in this case, Black and White. When I run the operation, it will ALWAYS scan front and back or "Both Sides". This happens on both of my boxes that have 9 loaded. No matter what I do, I can not get this to run correctly, (scan front only). I have changed defaults and than re-set configuration, etc. HELP...

I found the problem.
v9.9.0 Standard does not like TWAIN Drivers in the HP Scanjet 5590. It runs flawlessly on 5590 "WIA Drivers".
Thank you to all that tried to help.

HP SCANJET 5590

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