HP ScanJet G3110 and Mac 10.4.11
*new scanner
*installed from CD
*attempt to use HP Scan software ends in a crash --software crashes during launch
*downloaded latest version of software, same problem
*tried both launching software from application folder and using button on scanner --same problem with both
below is the crash report:
Date/Time: 2008-11-09 15:59:02.436 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: HP Scan
Path: /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
Parent: WindowServer [76]
Version: ??? (1.0r1.4)
PID: 324
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objcmsgSendrtp + 32
1 com.apple.CoreFoundation 0x907d50e0 __CFDictionaryDeallocate + 552
2 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
3 com.apple.CoreFoundation 0x907f5374 __CFBundleDeallocate + 100
4 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
5 org.twain.dsm 0x987a5dc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432
6 org.twain.dsm 0x987a5a88 DSMIdentity(TWIDENTITY*, unsigned short, TW_IDENTITY*) + 68
7 org.twain.dsm 0x987a57ec DSM_Entry + 252
8 com.hp.scan.app 0x00007c80 -[TWAINSessionManager sendDSMEntryWithDataGroupID:dataArgumentType:messageID:dataPointer:] + 32
9 com.hp.scan.app 0x000080d8 -[TWAINSessionManager selectHPScanDS] + 100
10 com.hp.scan.app 0x00009110 -[TWAINSessionManager init] + 320
11 com.hp.scan.app 0x000041c8 -[TWAINClient awakeFromNib] + 52
12 com.apple.Foundation 0x92bff5e8 -[NSSet makeObjectsPerformSelector:] + 164
13 com.apple.AppKit 0x937ac6c0 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 864
14 com.apple.AppKit 0x937988ec loadNib + 240
15 com.apple.AppKit 0x93798344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
16 com.apple.AppKit 0x937ef814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
17 com.apple.AppKit 0x9387f64c +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
18 com.apple.AppKit 0x9387f3ec NSApplicationMain + 344
19 com.hp.scan.app 0x00002e2c _start + 760
20 com.hp.scan.app 0x00002b30 start + 48
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff20 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44000248 xer: 0x0000000000000007 lr: 0x00000000907d50e0 ctr: 0x00000000fffeff00
r0: 0x00000000907d50e0 r1: 0x00000000bfffe900 r2: 0x0000000000000000 r3: 0x000000000052cb00
r4: 0x0000000090aaa904 r5: 0x0000000000000000 r6: 0x0000000000000000 r7: 0x0000000000000009
r8: 0x0000000000000001 r9: 0x0000000000000040 r10: 0x0000000000000005 r11: 0x000000006f54a904
r12: 0x000000000052e40b r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000002 r17: 0x00000000a37c8078 r18: 0x00000000a37c8078 r19: 0x00000000a37c8078
r20: 0x00000000a37c8078 r21: 0x00000000a87a56f8 r22: 0x0000000000000001 r23: 0x000000000052ca20
r24: 0x0000000000000017 r25: 0x0000000000000010 r26: 0x00000000a07bb154 r27: 0x00000000a07bd458
r28: 0x000000000052c9f0 r29: 0x000000000052cc30 r30: 0x00000000a07bd428 r31: 0x00000000907d4ec8
Binary Images Description:
0x1000 - 0xdfff com.hp.scan.app ??? (1.0r1.4) /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
0x1008000 - 0x12f5fff com.hp.scan ??? (1.0r1.4) /Library/Frameworks/HPScan.framework/Versions/A/HPScan
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.79 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aea000 - 0x90b5cfff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.18 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90f92000 - 0x90fd4fff com.apple.CFNetwork 4.0 (129.23) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x91011000 - 0x91092fff com.apple.SearchKit 1.0.8 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913ed000 - 0x913f5fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f9000 - 0x91421fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x914fe000 - 0x91536fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91551000 - 0x91623fff com.apple.ColorSync 4.4.11 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9174e000 - 0x91805fff com.apple.QD 3.10.27 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91904000 - 0x91929fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x9193c000 - 0x9197efff com.apple.LaunchServices 183 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.8 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce7000 - 0x91d01fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d06000 - 0x91d09fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91d0b000 - 0x91df9fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91e18000 - 0x91e56fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91e5d000 - 0x91e5dfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e5f000 - 0x91f44fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91f4c000 - 0x91f6bfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91fd7000 - 0x92045fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x92050000 - 0x920e5fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x920ff000 - 0x92687fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x926ba000 - 0x929e5fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x92a15000 - 0x92b03fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92b06000 - 0x92b8efff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92bcf000 - 0x92dfafff com.apple.Foundation 6.4.10 (567.37) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92f27000 - 0x92f45fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f50000 - 0x92faafff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92fc8000 - 0x92fc8fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fca000 - 0x92fdefff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92ff6000 - 0x93006fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x93012000 - 0x93027fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93039000 - 0x930c0fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x930d4000 - 0x930dffff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x930e9000 - 0x93117fff com.apple.openscripting 1.2.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x93131000 - 0x93140fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9314c000 - 0x931b2fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931e3000 - 0x93232fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x93260000 - 0x9327dfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9328f000 - 0x9329cfff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x932a5000 - 0x935b3fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x93703000 - 0x9370ffff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93788000 - 0x93788fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9378a000 - 0x93dbdfff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9414a000 - 0x941bcfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x941f5000 - 0x942bafff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9430d000 - 0x9430dfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9430f000 - 0x944cffff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94519000 - 0x94556fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9455e000 - 0x945aefff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945b7000 - 0x945d0fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94808000 - 0x94b37fff com.apple.QuickTime 7.5.5 (990.7) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c1e000 - 0x94c8ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x987a5000 - 0x987aefff org.twain.dsm 1.9.2 /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
Model: PowerMac4,5, BootROM 4.4.5f3, 1 processors, PowerPC G4 (2.1), 800 MHz, 768 MB
Graphics: NVIDIA GeForce4 MX, GeForce4 MX, AGP, 32 MB
Memory Module: DIMM0/J22, 512 MB, SDRAM, PC133U-333
Memory Module: DIMM1/J20, 256 MB, SDRAM, PC133U-333
Modem: Dash2, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
Network Service: Built-in Ethernet, Ethernet, en0
Parallel ATA Device: ST380020A, 74.53 GB
Parallel ATA Device: HL-DT-ST DVD-RW GCA-4020B
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: hp scanjet, hewlett packard, Up to 12 Mb/sec, 500 mA
FireWire Device: 00KFA0, DMI, Up to 400 Mb/sec
Hi Ed,
Not certain on their scanner SW, but on their Printer SW you usually have to remove the old files, their uninstaller only removes a few, and the CD versions are almost always out of date.
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Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and install the software for your Scanjet again. HP Scanjet G3110 Full Feature Software and Driver
Please let me know the outcome of your efforts. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
HP Scanjet 4890 and MBP - HP software crashes
I bought this Scanjet via Applestore.
It was easy to set up. It will happily scan a small photo and it will also work, using the HP copy utility, as a photocopier with my HP printer via the MBP.
However, if I try to scan a whole A4 page of handwriting, it crashes during the save stage (wanted to PDF the page so I could email it). This happens regardless of whether you change to greyscale, to black and white, to a different resolution.
Presumably it would like more memory... Anyone here know anything about the HP scanjet/Photosmart software and what might cause it to crash in this way when other functions are OK? I have posted on the HP site and if I get anything back from them I'll post it here.
ImogenThis reply from HP email support solved my problem. I thought that their technical support was very good, better than Apple's.
Dear Imogen,
Thank you for contacting HP Total Care.
I am sending you steps to do a manual uninstall for the scanjet. Please
read the NOTE at the end very carefully.
Unplug the USB cable before starting the uninstall.
To complete a full uninstall in OS 10 or higher, refer to the steps
below:
Run the Uninstaller application:
Open the Macintosh Hard Drive. (Usually displayed as MAC HD)
Open the Applications folder.
Open the Hewlett-Packard folder.
Open the HP Photo and Imaging Software folder.
Open the HP Uninstaller application.
Select Uninstall All Products, click Next, and then click uninstall.
Open the Hard Drive/Library/Preferences
*drag the loginwindow.plist to the desktop
Removing login items:
Open the Apple menu by clicking on the apple icon located at the top of
your screen.
Open System Preferences.
Open Accounts.
Open Login Items.
Highlight the HP Scanjet Manager, and then click Remove.
Restart the Macintosh.
Removing preferences from the User Profile:
Open the Macintosh hard drive. (This is usually labeled Macintosh HD)
Open the User's folder.
Select the home user(This will be shown with a house icon next to it).
Open the Library folder.
Open the Preferences folder.
In the Preferences folder, locate and remove all of the following
preferences:
com.hp.photo.director.plist
com.hp.scanjet.pro.plist
com.hp.photo.gallery.plist
HP PS Pro Preferences
HP Scanjet Button Preferences
HP Scanjet Destinations
HP Scanjet Copy
hpEmailPrefs
Drag these files to the Trash.
Removing application support:
Open your Macintosh hard drive (Usually titled "Macintosh HD".
Open the Library folder.
Open the Application Support folder.
Drag the HP folder to the trash.
Removing extensions:
Open the Macintosh hard drive (this is usually labeled as 'Macintosh
HD').
Open the System folder.
Open the Library folder.
Highlight the Extensions folder.
Simultaneously press the Apple Key + I.
In the window that displays, click the arrow beside Ownership and
Permissions.
Click the Lock icon to unlock permissions.
Click Owner.
Click your current username, which should have 'me' in brackets next to
the name.
Within the Extensions folder, locate the files hpAccess.bundle and
hpPlugInInit.kext and drag them to the Trash.
Empty the trash.
Click on the Lock icon to lock the permissions.
Do a Repair Disk Permissions. To do so, open the Hard
Drive/Applications/Utilities/Disk Utility. Select your hard drive on the
left had side. Make sure First Aid tab near the top has been selected.
Click on Verify Disk Permissions. Wait until you get a message stating
it is done. Click on Repair Disk Permissions. Wait until you get a
message stating it is done.
NOTE: Once the uninstall has been completed, unplug the power cord from
the scanner before installing the new driver. Once the installer is
complete, you will receive a message stating that the software has been
successfully installed. Select quit and allow the Macintosh to restart.
Once the Macintosh restarts, plug in the USB cable followed by the power
cord. RESTART THE COMPUTER before running a test scan.
Here is the link for the latest drivers. Please go to Step 3 and select
Download Only. When the download is complete, close all applications and
programs. You should have a new Icon on your desktop. Double click on it
and follow the prompts.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj
-41059-1&lc=en&cc=us&dlc=en&product=446436&os=219&lang=en -
Hewlett Packard Scanners and Macs...
Has anyone here got one to sucessfully work?
I have a HP Scanjet 3500C and when the driver and softwear work - it's great.
The only problem is, that to use the scanner I have got to the point where I simply re-install the Image Zone interface and driver everytime I want to use it, and it will often scan three or four documents before crashing and needing to be re-installed yet again.
I'm 99% sure this is a HP issue, and have sent "millions" of bug reports back to Apple....
The basic problem is that the interface software stops seeing the scanner, and crashes before it's got going.
It's VERY frustrating and is the only real problem I have with my Mac...
I've tried all I know...
Deleted all the software cleared everything off.
Done a full repair on the boot drive from the install disk (with hundreds of permission faults showing when I've done this with the HP software installed)
Run the setup program
Checked for update from HP
Used Cocktail to run all scripts.
What else can I try?
OSX 10.4.6
1 GHz iMac 17 Widescreen, 2GB, Superdrive, 300GBHello Walti:
I think you should E-mail HP's technical support people. I have found that they are most responsive.
Barry -
Hp scanjet 3800 in mac OS X 10.9
how to install hp scanjet 3800 in mac OS X 10.9
If Carolyn's suggestion does not work, go to HP's site for the scanner at the link below :
===========================
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4 ts.oid=460545&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEn vOID%253D219%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok =com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
===========================
Scroll right to the bottom and you will se a Mountain Lion update that may allow you to use the Snow Leopard OS X 10.6 software with Mavericks (the software is downloadable from the same page) :
===========================
Update
Scanjet Software Patch to Use OS X 10.6 Software and Driver on OS X 10.7 and 10.8
1.0
6 Sep 2011
6.1
===========================
if that does not work you will have to wait for HP to update their software -
I installed the new CD from Hewlett/Packard for the HP-scanjet G3110 (L2698-10008) for Windows 7 OS, but do not have an icon/shortcut or anyway to get in and use the scanning program. The computer says that it's installed and functioning properly but I'm still unable to use it.
Hello herb430 Welcome to the forums!
I saw your post about how you have ran the installation CD for your Scanjet G3110 however, you do not see an icon on your desktop to use the scanner.
I would suggest trying the online download to see if that will install the scanner properly.
HP Scanjet Full Feature Software and Driver
Here is a guide for you if you run into installation issues: Scanner installation troubleshooting
Enjoy your Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
Is Scanjet G3110 supported in Windows 10?
Anyone using Scanjet G3110 on Windows 10?
Any problems?
Can't get clear answer from HP on whether or not it is supported.
Just get scripted reply that send me to links that don't answer the question.Welcome to the HP Community , I understand you are looking to find out if the Scanjet G3110 is supported on Windows 10. Although I cannot find any sort of confirmation that it is supported, the best you can do is try installing the Windows 8.1 driver, to see if that works. Click this link, click "Edit" on the right side of the page to change the OS to Windows 8.1, and download the full driver there. HP Scanjet Full Feature Software and Driver Good luck
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HP Scanjet G3110 Light Scan on moves part of the time
I have an HP Scanjet G3110, several times during the past few months I have had to Uninstall an reinstall my software as I was getting error codes. This time the Light bar is only moving about 1 inch and then stopping. If I unplug everything and wait, I can get 1 full scan and then it does it again. I uninstalled and reinstalled on more than one computer. I have replaced the USB to scanner cable and that did not help. Running XP on both computers. Error message as follows. 8, [ (0, 3, -2147467259) }
Any help will be appreciated. Thanks.Solved my own problem - went to the official HP website looking for any downloads. Found one called "HP Scan & Print Doctor" . Ran it and my scanner was fixed immediately. Now to copy this off and try my other computer. Thank you HP.
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Can't Get MacBook Pro and Mac Pro to Network
I have a MacBook Pro (2008 - 2.5 Ghz. Core 2 Duo with 4 Gb of RAM running OS X 10.6.7) that I have been connecting to my Mac Pro (2005 - 2 2.66 Ghz Xeon with 20 Gb of RAM running OS X 10.6.7) through an Ethernet switch on my school's network. This has worked without a hitch for years, but when I upgraded to 10.6.7 recently, the MacBook and Mac Pro fail to network. On the MacBook Pro, the Mac Pro's icon doesn't show in the shared area, and on the Mac Pro, I can see the icon for the MacBook Pro, but when I click on the icon to connect, I get the message that "Connection Failed There was an error connecting to the server (name of my MacBook Pro). Check the server name or IP address, and then try again." I have tried a direct connect using the "Connect to Server" under the Go menu on both machines, using their IP addresses, but no luck. Is there something I need to re-set to get these two to talk again? I have other Macs on the same network that my MacBook and my Mac Pro can see, and both machines can connect to them. They just can't connect to each other.
Thanks in advance for any ideas you might have on how to fix this.I fixed the problem by re-setting the default values for my VirusBarrier X6 anti-virus program.
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Want to use a Lacie External Hard Disk with Windows and Mac? Can I?...
Hi, I've just purchased a Lacie Extreme D2 external hard disk, I'm looking to use it to move film clips from my Mac G5 to my Sony Vaio laptop. I'll connect the Mac using Firewire 1 and the PC using USB 1.
I understand there is an issue with setting the compaitibility of the hard disk to either Mac or Windows format but I'm wondering if I can set it to both, so it's possible to transfer these files? The hard disk is Windows and Mac compatible but does it have to be partitioned a certain way?
Any help is much appreciated.
Thanks,
AlexFormat the drive as FAT or use the Mac format (HFS Extended) and install MacDrive on the PC.
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My 10.8.3 update did not install properly citing an 'Unknown Error'. Now, my Mail and Mac App Store aren't working. What went wrong and how do i fix it ?
I tried this and still have the same problems. If I open Address book or the Mac App Store I get the library rebuild popup and a hang. I created a fresh user and then things are better apart from the printing issue. Its clearly some 3rd party software issue but the crash logs are meningless to me. I used the excellent Etre check app from http://www.etresoft.com/etrecheck so I have a list of what is being loaded and can compare clean and crashed user info but as I cant work out which of the startup items, launch agents, launch daemons etc that are causing the problem.
I have eliminated Dropbox, Mac Keeper and Witness, and it isnt related to my exterrnal LED cinema dispay or my external thunderbolt drives, or any USB devices if thats any help to anyone else. Info from Etrecheck follows -
Kernel Extensions:
com.oxsemi.driver.OxsemiDeviceType00 Version: 1.28.7
com.rogueamoeba.InstantOn Version: 6.0.2
com.rogueamoeba.InstantOnCore Version: 6.0.2
com.Cycling74.driver.Soundflower Version: 1.5.3
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[not loaded] com.adobe.fpsaud.plist
[not loaded] com.adobe.SwitchBoard.plist
[not loaded] com.bombich.ccc.plist
[not loaded] com.dymo.pnpd.plist
[not loaded] com.intego.BackupManagerPro.daemon.plist
[not loaded] com.micromat.TechToolProDaemon.plist
[not loaded] com.microsoft.office.licensing.helper.plist
[not loaded] com.orbicule.witnessd.plist
[not loaded] com.sierrawireless.SwitchTool.plist
[not loaded] com.stclairsoft.AppTamerAgent.plist
[not loaded] org.macosforge.xquartz.privileged_startx.plist
[not loaded] pcloudd.plist
Launch Agents:
[loaded] com.divx.dms.agent.plist
[loaded] com.divx.update.agent.plist
[loaded] com.epson.epw.agent.plist
[loaded] com.lacie.raidmonitor.daemon.plist
[loaded] com.lacie.safemanager.daemon.plist
[loaded] com.micromat.TechToolProAgent.plist
[loaded] com.orbicule.WitnessUserAgent.plist
[loaded] org.macosforge.xquartz.startx.plist
User Launch Agents:
[not loaded] .DS_Store
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
[loaded] com.digitalrebellion.SoftwareUpdateAutoCheck.plist
[loaded] com.divx.agent.postinstall.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.propaganda.dejavu.dvmonitor.plist
[loaded] com.valvesoftware.steamclean.plist
[loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
iTunesHelper
Synergy
TomTomHOMERunner
Dropbox
3rd Party Preference Panes:
Déjà Vu
Flash Player
Flip4Mac WMV
GR-55
Paragon NTFS for Mac ® OS X
Perian
Printopia
TechTool Protection
Witness
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