Hp scanjet pro 1000 mobile scanner not scanning two sided anymore

i have a hp scanjet pro 1000 mobile scanner. When i first started using it, it would automatically scan both sides, but now, when i scan i have to scan both sides (when trying to scan checks into my acct.), not sure how to get this back working to scan two sided when i scan in checks into my account, is it the website? i tried to emial them but they offer very little help, i have the java upated, i am not sure how to go about tweaking the settings if that is at all possible . . .

Hi hhj121970,
I suspect your question would be better answered in the HP Enterprise Business Community, as the HP Scanjet Pro 1000 Mobile scanner is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Scanners Board. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Scanjet Professional 1000 Mobile Scanner supportpage helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

Scanner not scanning two sided

i have a hp scanjet pro 1000 mobile scanner. When i first started using it, it would automatically scan both sides, but now, when i scan i have to scan both sides (when trying to scan checks into my acct.), not sure how to get this back working to scan two sided when i scan in checks into my account, is it the website? i tried to emial them but they offer very little help, i have the java upated, i am not sure how to go about tweaking the settings if that is at all possible . . .

Hello hhj121970,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP Scanjet pro 1000 mobile scanner is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Scanjet Professional 1000 Mobile Scanner Support.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Scanjet Professional 1000 Mobile Scanner not recognised snow leopard

hi
I have purchased a HP Scanjet Professional 1000 Mobile Scanner
The scanner however does not seem to work with ANY recognised scanner software for MAC.
I have expensive Readyiris and Adobe X software with scan functionality but the scanner does not get recognised.
On the windows CD I found one folder with MAC drivers. it installed a really basic HP scan program which is really bad..
Is all lost....?

I assume you have tried Image Capture and Preview? Have you tried to reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do I get OX 10 mavericks scanjet professional 1000 mobile drivers online?

I was able to download the basic HP scanning utility for the above mentioned scanner for my macbook air (2 years old at this time) but I cannot get it to combine pages into one document, which I would like it to do.
Better yet, I would like to download the full software for the scanner online, as this laptop does not have a CD/DVD drive.
Any suggestions?

Hello mbandercoot and welcome to the HP forums!
I was able to locate the drivers for your printer here: HP Scanjet Professional 1000 Mobile Scanner.
The scanner you have is considered a commercial product, and this is the consumer forums, and the only reason I bring this up is that if you need further help, I will suggest that you post it on the commercial forums so people trained on your product can help Please click the following link to access the right board on the commercial forums if you need to: Scanners.
Hope this helps and that you have a great day
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Having problems copying two sided but not printing two sided of two sided originals

I have no problem printing items two sided with two sided originals using my computer with Windows 7 but cannot copy using the automatic feeder as that option no longer appears when you click green arrow on the two sided of one sided original.

Hello,
The HP Officejet Pro 8600 (N911a) only offer automatic two-sided printing.
ADF Duplexing (Automatic two sided copying of an original) is only offered by the HP Officejet Pro 8600 Plus (N911g) or Premium (N911n) for that series.
You may find its specifications below:
Boost productivity – and save time and paper – with
automatic two-sided printing and 250-sheet paper tray.
http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA3-6985EEE.pdf
To compare with, below is the Officejet Pro 8600 Plus specs which do offer a such:
Boost productivity with automatic two-sided printing, scanning and copying with 50-page automatic document feeder.
http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA3-6986EEE.pdf
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

OfficeJet 4500 will not print two sided over network

I'm running on Windows 7 with an OfficeJet 4500 G510n-z over WiFi. Printer works great except that it will not print two sided. We've used a non-WiFi 4500 to print two sided before. With the new printer the first pages print and the pop-up shows on the laptop (prompt to flip paper over) but nothing happens. The second pages never print.
I've run all of the HP print and network diagnostics. Everything appears to be OK.

The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
     Microsoft Office 2007
     Duplex printing via network
     Printing from Intuit applications
     Print margin accuracy
     Thai language font

Officejet 7310xi does not print two-sided automatically after installing Windows 8.1

When I first purchased my Officejet 7310xi and installed it on my Windows XP desktop PC it worked fine printing two-sided documents automatically. I recently purchased a new desktop PC with Windows 8 and upgraded it to Windows 8.1 and downloaded and installed the Officejet software drivers from the HP download site. But now the printer will not print two-sided documents AUTOMATICALLY -- when this option is selected, I get a pop-up screen telling me to remove the documents from the out tray, turn them around, and reinsert them in the feed bin, i.e., it acts as if I requested two-sided MANUAL printing.
This question was solved.
View Solution.

Hi,
Make sure the Automatic Duplexing option is enabled:
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
Now Automatic Duplexing should become available.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

New color laserjet pro mfp m177 will not scan or copy

Product is new. The problem is that this unit will not scan or copy. I downloaded the latest drivers, but they would not install completely. I also ran thru some trouble shooting guides on the HP website, but still it doesn't work. It tries to make a copy, but it acts like it starts and then stops without completing the function. It's almost like the scanner mechanism is stuck. Anyone ever have this problem with a brand new printer?

Hello , Thanks for posting in the HP Forums, and welcome! I understand you are unable to make a copy or scan on your new HP Color LaserJet Pro M177fw MFP. I'd like to help you with this. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers. If the issue persists, I would suggest download and installing the most recent firmware for your unit. You can download the firmware update utility here:HP Color LaserJet Pro MFP M177fw Firmware UpdateNote: You will need to connect the printer via USB to update the firmware, as any interruption during the firmware update can cause more issues. If this still does not resolve the issue, please let me know if you are getting some sort of error message on the screen or any blinking lights to indicate what the problem may be. Hope this helps!

Officejet 150 mobile scanner not recognized

Win 8.1 desktop connected by usb to officejet 150 mobile printer/scanner
Installed using latest driver install package from HP. Install completes with no errors. Printer works normally
HP scan fails. Gives error box saying scanner not recognized - attempted uninstall and reinstall
Used utility from HP to do complete removal did not fix. Ran HP diagnostic which says driver not recognizing scanner and to contact support.
Need help

Hi @lutzro
I understand you are having problems scanning despite the troubleshooting your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
Although you have already uninstalled and reinstalled, I suggest trying a more comprehensive uninstall. Please complete the following steps and let me know the outcome;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > OJ150ML511_Full_14_en.exe
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Download and run the HP Printer Install Wizard for Windows
Type services.msc and press Enter
Locate Print Spooler and double click on it to open the Spooler properites
Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
Under Service status, please Stop the server, and then wait a moment and click Start
Deleting the printer from Printer Server Properties
1. Open the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Keep me posted, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Network card: e1000g (Intel PRO/1000 MT) did not working properly

Hi to everyone!
I'm having some strange trouble.
All computers attached to one DLink gigabit switch
Server #1:
nf4-based motherboard, Intel PRO/1000 MT net card, onboard net card (forcedeth driver used) Ubuntu Linux 2.6.25 kernel version.
All just working.
Server #2:
nf6-based motherboard, same Intel net card, SunOS 5.11 snv_86.
All just working.
Server #3:
Same as server's #1 nf4-based motherboard. Same onboard card. Same SunOS 5.11 snv_86 as server #2 have installed.
Its work. BUT..
Intel card is not working as expected.
It is seen by system. It is properly up and running. It is sending packent and receiving packets. Ierrs=Oerrs=Collis=Queue=0.
But thru e1000g0 interface no one computer can reach this one, and from server #3 no one computer is seen thru e1000g0. Exept...
Except two old Sunray1 devices (attached to the same switch for testing purposes)! But even these devices seen only by arp requests, and is not pingable.
It is some mistery, but if I turn on jubmo frames, these rays got a picture from SRSS, testing on this sevrer! Not for long, heh, they hung up fast, but this is proof a physical connection :)
So, I can not disable onboard network card on Server #3 - server becoming unreachable :(
I know, those network cards must work on Solaris - as they did it on server #2. I know, those network cards work with my nf4-based motherboards - as they did it on server #1.
But I can't uderstand, whait is going on with e1000g driver on server #3!
P.S. Kernel driver e1000g settings are the same. All difference from servers #2 and #3 is: #2 had Intel netcard installed then Solaris was setting up, and #3 had Intel netcard installed later. All netcards are working (I trying to swap them from one computer to another - did not change anything).

*) #3 thinks it is sending, but a NIC/driver error prevents it.NIC is fully health. It is tested on another PC. Driver error - or driver's bad implementation - is the one I'm thinking.
*) #3 has a bad transmit pair of wires (would affect all communication)This patchcord works w/o problems on other PCs and even on onboard NIC of server #3.
*) Network problemsHeh :)
*) Firewall or other device is dropping the ARP repliesIt is some very stealthy and very selective firewall, affecting only external NICs :)
BTW, then cord is attached to NIC, it sends "who has this IP" requests, asking to be shure there will not be an IP conflict. No one seen this requests.
*) #1 has a NIC/driver error preventing it from seeing the reply.Only for send from #3? It is like a firewall on #3 :) And, there is more PCs, not only #1-#3. No one can see #3's replays (or asks), not only #1..
I'm repeating: this PC works in network now on onboard NIC w/o problems. But onboard NIC is only 100 Mb/s, and we need 1 Gb/s.
I was thinking, Solaris took wrong MAC for NICs - but not, ifconfig shows the same MACs as marked on NICs.
Even more, yesterday i plumbed e1000g1 - second Intel NIC in server #3. And I was surprised - it worked perfectly!
But I make "touch /reconfigure; init 6" - and after reboot, no one of two Intel NICs working again :( They both have the same behavior - no one can see packets they sends.)
I even try to restrict connection on 100 Mb/s by driver's .conf modify - it works, link become yellow instead of green (take a note, NIC is able to "speak" properly with switch!), but all other stay the same.
Strange, really strange behavior. More strange is a fact this NICs work on another instance of same SunOS, but on different motherboard, while the same MB with same NIC is working w/o problems under Ubuntu. Looks like some bug in Solaris driver.

Acrobat X Pro for Mac fails to scan double-sided

Hello All,
I am having trouble in scanning double-sided through Acrobat X Pro with a Canon MF4880dw installed on an iMac with Mountain Lion.
Here is the procedure I follow:
File > Create > PDF from scanner
in the box "Sides", I select "Both Sides" and check the box for "Prompt for scanning more pages".
When I scan the first side of a multi-page document, I am prompted to indicate whether the scan is complete or I want to scan more pages, but I am NOT prompted to indicate whether I want to scan the other side!
Turning off the option "Prompt for scanning more pages" has the only result of completing the scanning procedure without asking anything else...
I found the following note on the on-line help of Acrobat,
http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7f71.w .html
Note: You can scan both sides of pages even on scanners that do not themselves support two-sided scanning. When Both Sides is selected, a dialog box appears after the first sides are scanned. You can then reverse the original paper documents in the tray, and select the Scan Reverse Side (Put Reverse Of Sheets) option in that dialog box. This method produces a PDF with all pages in the proper sequence.
This is indeed what I have always done on a Windows 7 computer with Acrobat 8 and a Samsung multifucntion printer, and never ever had any problem.
In fact, I believe that the printer model is irrelevant, as this is an internal setting of Acrobat, and that this is a bug in the Acrobat X Pro for Mac, which must be fixed.
Does anyone else have the same problem?
Thank you,
Salvatore

Dear Mamak,
Many thanks for the note.
I followed your advice and dowloaded new drivers for my Canon MF4880dw.
The filename was different than yours, because the model was different.
However, I noticed that this last version I downloaded is pretty new (released in April), so I was hoping it would fix the problem. Also, it was the same file for all versions of Mac OS X from 10.5 through 10.8.
Unfortunately, no luck: Acrobat still does not ask me to scan the reverse side. Maybe I should have uninstalled the printer before reinstalling it?
I more or less solved the problem by scanning double-sided documents on Acrobat 7 for Windows (which I also have installed on my Mac), which is not optimal, but at least works.
Any thoughts?
Thank you again,
Salvatore

Acrobat 8.1.5 crashes when scanning two-sided documents-help!

Hi,
I've been searching for some answer to this, but I'm not finding any yet...
My problem is that I am trying to use Acrobat 8.1.5 to scan in a double-sided multi-page document using a Brother MFC-7420 with a document feeder. I'm on OS 10.5.8. Scanning in single sided works fine, but when I ask for two-sided scanning it scans the first side, prompts me for the second side, scans it, then waits a few seconds and crashes. I get the "application Acrobat quit unexpectedly" message.
No I uninstalled and reinstalled Acrobat, updated my scanner drivers, fixed my permissions, shut down and restarted the computer several times and nothing seems to work. Tonight, however, I got an added conundrum when it allowed me to scan a single sheet front and back with now problem. When I loaded in another three sheets and tried to do the same thing, it died.
Anyone have any ideas?
I don't scan multiple pages double sided very often, but I'm pretty sure I've done it in the past with no problem so this has got me stumped.
Thanks!
Tim

Thanks for all the suggestions.
I have tried all these things (I've completely un-installed everything Adobe on my system, going through the App Support and Preferences, and anywhere else I could find at least three times; thanks to problems with the Auto Updater (now fixed apparently) I've had to manually install all the updates; I've also installed them automatically and am currently at version 8.2.1. I've fixed permission, I've repaired directory structure, I've started in a new user account. The problem still persists. The most remarkable thing is that if I stay at version 8.0 it works properly—flawlessly even.
Do I sound just a little frustrated and piqued?
Here is part of the error report when it crashes—it means nothing to me, but maybe this will help?
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a6c3e102
Crashed Thread: 0
Thread 0 Crashed:
0   libobjc.A.dylib               0x963f8699 objc_msgSend + 41
1   com.apple.AppKit              0x9678975b -[NSWindow _orderOutAndCalcKeyWithCounter:] + 58
2   com.apple.AppKit              0x96788dd7 -[NSCarbonWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1858
3   com.apple.AppKit              0x965c205c -[NSWindow orderWindow:relativeTo:] + 105
4   com.apple.AppKit              0x965d6809 -[NSWindow orderOut:] + 50
5   com.apple.AppKit              0x966181ad -[NSWindow _close] + 435
6   com.apple.AppKit              0x9678983a _cocoaAppWindowCloseHandler + 77
7   com.apple.HIToolbox           0x9152613d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
8   com.apple.HIToolbox           0x9152557b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
9   com.apple.HIToolbox           0x915253e0 SendEventToEventTargetWithOptions + 58
10 com.apple.HIToolbox           0x915a072d WindowData::Destruct() + 317
11 com.apple.CoreFoundation      0x9324a516 _CFRelease + 182
12 com.brother.twainds           0x1c7cb832 DS_Control_UserInterface(TW_IDENTITY*, unsigned short, TW_USERINTERFACE*) + 316
13 com.brother.twainds           0x1c7cb9df DS_Control(TW_IDENTITY*, unsigned short, unsigned short, char*) + 331
14 com.brother.twainds           0x1c7cc461 DS_Entry + 661
15 org.twain.dsm                 0x199075af -[DS callDS:dataGroup:dataArgumentType:messageID:dataPtr:] + 434
16 org.twain.dsm                 0x199043b1 -[DSM entryDS] + 141
17 org.twain.dsm                 0x19903fd0 -[DSM entry:destination:dataGroup:dataArgumentType:messageID:dataPtr:] + 248
18 org.twain.dsm                 0x19903ddf DSM_Entry + 165
19 com.adobe.AcrobatPlugin.Scan 0x876e122e AcroPluginMain + 115686
20 com.adobe.AcrobatPlugin.Scan 0x87759da0 AcroPluginMain + 610136
21 com.adobe.AcrobatPlugin.Scan 0x8775abad AcroPluginMain + 613733
22 com.adobe.AcrobatPlugin.Scan 0x8775d265 AcroPluginMain + 623645
23 com.adobe.AcrobatPlugin.Scan 0x8775d6c0 AcroPluginMain + 624760
24 com.adobe.AcrobatPlugin.Scan 0x8775e133 AcroPluginMain + 627435
25 com.adobe.AcrobatPlugin.Scan 0x8775e1d2 AcroPluginMain + 627594
26 com.adobe.AcrobatPlugin.Scan 0x877633a0 AcroPluginMain + 648536
27 com.adobe.AcrobatPlugin.Scan 0x8773a88a AcroPluginMain + 481858
28 com.adobe.AcrobatPlugin.Scan 0x877097ed AcroPluginMain + 280997
29 com.adobe.AcrobatPlugin.Scan 0x876e67cd AcroPluginMain + 137605
30 com.adobe.AcrobatPlugin.Scan 0x876d63c0 AcroPluginMain + 71032
31 com.apple.CoreFoundation      0x932488f5 CFRunLoopRunSpecific + 4469
32 com.apple.CoreFoundation      0x93248aa8 CFRunLoopRunInMode + 88
33 com.apple.HIToolbox           0x9154e2ac RunCurrentEventLoopInMode + 283
34 com.apple.HIToolbox           0x9154e0c5 ReceiveNextEventCommon + 374
35 com.apple.HIToolbox           0x9154df39 BlockUntilNextEventMatchingListInMode + 106
36 com.apple.AppKit              0x965046d5 _DPSNextEvent + 657
37 com.apple.AppKit              0x96503f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
38 com.apple.AppKit              0x964fcf9f -[NSApplication run] + 795
39 com.adobe.Acrobat.framework   0x83f8f25a RunAcrobat + 3452
40 com.adobe.Acrobat.framework   0x83f8e62a RunAcrobat + 332
41 com.adobe.Acrobat.Pro         0x00002e8b start + 2455
42 com.adobe.Acrobat.Pro         0x00002602 start + 270
43 com.adobe.Acrobat.Pro         0x0000251d start + 41

Scanning two sided document

I have a two sided document that I would like to scan and reprint as a two sided document on my HP officeJet Pro 8600. How can I do this? My operating system is Windows 7
This question was solved.
View Solution.

Probably the easiest way to accomplish your goal would be to make a photocopy of one side and then scan the two pages to your computer. using the Automatic Document Feeder (ADF). The two pages will then be saved in the same file. When you open the print dialog box select 2 sided printing. The output should be one page printed front and back.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

HP deskjet 3055A e-All-in-One printer/scanner Not scanning

Hello I have the all in one as listed. It has worked for ages absolutely fine and the printer both wireless and network still works. The scanner however does not the fact have done a Scan doctor on it. Stops at Twain Scan problem. Despite all the icons having been there from the past the message I get is "The HP Deskjet 305A J611 was not found". Tearing my hair out as uninstalled, loaded up drivers etc and still doesn't work. Interestingly this only happened after I renewed my Norton susbscription and windows office also had issues. Norton was uninstalled by their team and Windows office continued to malfunction regardless. This was sorted out by the Microsoft team successfully and Office and Norton are working fine again. It seems too much of a coincidence but am guessing Twain is being blocked somehow by Norton.....Unfortunately am not much good at technology so any help appreciated

Hi Russkiijim
I understand you are unable to scan. The Print and Scan Doctor shows a Twain error. Twain is the interface standard for Windows and Macintosh that allows imaging hardware devices (such as scanners and digital cameras) to communicate with image processing software.
Lets turn off all start up programs to make sure there isn't something blocking it. Click on start, in search box type in run, enter, then type in msconfig, click ok.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Turn off any antivirus software.
Try scanning again.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
I would recommend to run Microsoft Fix It Tool to see if that will fix the twain error if the msconfig didn't work.
You will probably need to uninstall and install the printer again.
Let me know if that helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet Pro M1536dnf MFP - scanner not working

I have just bought and installed an HP Laserjet Pro 1536dnf MFP. The copier and printer work, but I can't get the scanner to work. I have downloaded the software several times and triedn to install it, but it doesn't work. In the end it times out and says there is a 'fatal error'.
Any ideas? The printer didn't come with a USN cable, so I am using the one from my previous HP printer. Do you think that could be part of the problem?

Hi Watu-Na-Nuru,
Thank you for providing that information.
There should have been the 2 drivers listed. Not sure why it wasn't listed.
How was the scanner listed in the device manager under imaging devices?
I have provided some steps for totally removing the old printer software, so we can start over again.
Disconnect the USB cable if you are using the USB connection and not a Ethernet connection.
Remove Old Printer Drivers.
I believe there is a scrubber on the CD to remove all the printer files.
Open the files on the CD/utility folder/scrubber.
Unregister and reregister Microsoft Windows Installer
Click Start (), and then click Run.
In the Open box, type msiexec / unregister, and then click OK.
Click Start and then click Run.
In the Open box, type msiexec / regserver, and then click OK.
Reinstall the software again on a new account with Admin Rights.
Create a new user account with Admin rights.
How to create a new user account in Windows 7 and Windows Vista.
If the issue persists, run the Microsoft Fix It Tool.
Fix problems that programs cannot be installed or uninstalled.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
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Gemini02
I work on behalf of HP

Hp scanjet pro 1000 mobile scanner not scanning two sided anymore

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