HP scanner not working after update

After my latest update for my Macbook, my scanner does not show up when I try to scan anything in.  The scanner function will not work with any of my software, including preview.  Any suggestions?

HI @SMRBAD 
Welcome to the HP forum!
I grasp that after doing an update the fingerprint reader is not working. You have tried uninstalling and reinstalling the SimplePass software and validity sensor driver but to no avail.
Have you updated the chipset driver also?  HP ENVY TouchSmart m7-j120dx Notebook PC Drivers
You can utilize the HP Support Assistant to aid with HP updates.
Here is a link to help you overcome this difficulty.Troubleshooting a Fingerprint Reader (Windows 8)
If the issue should still remain I suggest trying a restore back to a known good date.    Using Microsoft System Restore (Windows 8)
Next I would try a Refresh Your PC to Resolve Problems (Windows 8)
If you are still not able to use the fingerprint reader I would do a recovery back to factory.
Performing an HP system recovery (Windows 8)
During the recovery there is an option to backup your personal files to prevent data loss.  Now is a good time to do one if you have not done one previously.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
At any time you can opt to contact HP support for assistance. They can remotely access your system to help resolve difficulties.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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