HP Send Fax - Broken

Problem occurs on LaserJet Pro 200 Color MFP M276nw.
Print, Scan, ePrint, etc works fine. Fax works fine at the printer itself (manually feeding paper through).
Fax does not work using the Windows application "HP Send Fax". The error dialog shows everytime, no matter how many times I uninstall/reinstall the entire software package from HP for the printer.
Windows Fax and Scan and print to Fax does not work because this printer does not create its own Fax port.
Downgrading to Internet Explorer 10 (as some discussion around sending fax via the PC suggests) is NOT AN OPTION due to corporate security policies.
Help?

Hi kcnet,
I understand that you are unable to send a fax through the software. I can help you.
Do you also have the Laserjet 200 M276 printer also?
How Do I Find My Model Number or Product Number?
Can you send a fax from the printer?
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try and send another fax again through the software.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Follow the steps in this document to get to the device manager to check for the printer entries. See if you have any conflicts for the fax driver. Also check devices and printers, to see if there is a icon for the fax.
How do I get into Windows Device Manager?
If the issue persists, just to rule out a network or communication issue, connect the printer directly to the computer by a USB cable to see if you have the same results. This way we will know if it is software related or a communication issue.
If the issue persists, uninstall the printer software and then download and run the HP Printer Install Wizard for Windows. HP Printer Install Wizard for Windows.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

Hp Office Jet Pro 8600 A910, suddenly can't send fax. Reveiving faxes are ok.

We can't send any fax, but we can still receive a fax. This happened suddenly without any changes (on device or our telephone line) When sending a fax it dials and gives a busy tone. After that we get a error sheet pointing out Error 388, communication error. Following things we did:- Tried sending fax on our other phone line to rule out broken phone cable/connections.- Called to phone and from phone to fax which worked.- Printed out T90 testsheet. All tests passed.- Tried faxing with ECM off or in other words turned off the error connection mode.- Tried faxing with lower connection speed setting.- Checked other settings to see if there was anything wrong, but all okay.- Powered off, disconnected power cable for at least 15 seconds. Is the fax broken or anything else we can try?

Hi , I see you have been troubleshooting an issue with your Officejet Pro 8600 no longer able to send faxes, and I think I may have found some more information for you. Can you specify your your exact printer model for me? In your post title you say it is an 'Office Jet Pro 8600 A910' but and A910 is an Officejet 8500A. How Do I Find My Model Number or Product Number? Seems like an odd question, but the printer make a copy? It could be an issue with the scanner mechanism.
Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.)
HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to;Get Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 Premium (H711) e-All-in-One Printer SeriesGet Printer Updates for HP Officejet 6500A, and Officejet Pro 8500A e-All-in-One Printer Series Have you tried to run the Fax Test Report? It's usually located in the setup menu, under tools. The fax test report will let you know if it finds any problems and how to correct them. Once everything passes on the fax test report, you can Test Your HP Fax Machine with the HP Fax Test Service. I reviewed the error code you provided from the Interpreting Error Codes in Fax Communication Error or Fax History Reports document. Error 388: There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time. Retry the fax reception when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Have you touched base with the phone company to make sure they have not changed anything on their end? Does this same error occur with every number you try to dial? You could see if anything in Fax Sending Fails Intermittently or Fails for Only One Recipient is helpful as well. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

Unable to send Fax

While I was able to send faxes in the past, suddenly I cannot. Now when I click print - send fax and fill in the info to send I get a "error while printing"message. The "modem" field in the fax dialog box reads "no fax selected" When I click "show fax list" the box is empty. I have gone to help, system preferences-print and fax, and searched the forum etc. without finding a solution. Any new ideas? Thanks. (I did recently perform my first "cleaning" operation with OnyX)

Is it showing up in Printer Setup Utility's Printer List or in Printer Setup Utility's Fax List?
Where are you seeing this checkbox and stuff? When I launch /Application/Utilities/Printer Setup Utility, I don't get any sort of windows with Internal Modem listed (in either the Printers window, where it doesn't belong anyways) or in the Fax window, with any sort of checkbox.
Or are you talking about System Preferences Print&Fax? I see checkboxes, but Internal Modem does NOT show up in the Printing List in my Sys Prefs' Print&Fax, and mine works. Yours must be mistakenly thinking its a printer and not a fax driver. Search your hard drive for Internal Modem or Internal Modem.app and tell me where you find it. Mine is in my User Library folder's Printers folder, along with HL-1440 series.app, which belongs to my Brother laserprinter. Other user accounts on my computer that have never sent a fax before do not have Internal Modem.app in their User Library folder's Printers folder.
Have you considered, in an act of desparation, to reapply the OS 10.4.10 combo update? If there are components of something missing from system software, or corrupted components present, that should reinstall them. Just remember to verify your disk before you start, and repair permissions both before and after you reapply the combo update. I would, however, be tempted to either delete this Internal Modem thing, or at least temporarily relocate it to your Desktop or something, before reapplying the combo update, and then recreate your SysPrefs Print&Fax Faxing setup, then do the FAX PDF stuff again from Text Edit.

Problem while sending FAX (Error Message 802 if checked in SOST)

Hi all,
I'm using FM SO_NEW_DOCUMENT_SEND_API1 to send Email and Fax through ABAP prog.
The Email is going fine but there is a problem in sending Fax, when i chek in SOST i get the following message.
Msg No 802 No delivery to 0091802299922, as recipient unknown.
This is my Fax No. +91 91-80-2299922
My selection screen is as follows
Email ID : External Email id
Fax No: 802299922 ( Passing Fax No in this format )
Country IND
The following is the code of my program, please show up some light on any mistake made in the same.
*& This is my Source Code
report z_email.
tables : somlreci1.
data : e_document_data like sodocchgi1,
e_document_type like soodk-objtp value 'RAW',
e_put_in_outbox like sonv-flag value 'X',
e_commit_work like sonv-flag value 'X'.
data : it_object_header type table of solisti1 with header line,
it_object_content type table of solisti1 with header line,
receivers type table of somlreci1 with header line.
data : i_lines type i.
select-options : s_mailid for somlreci1-receiver no intervals.
parameters : p_faxno type somlreci1-fax,
p_contry type somlreci1-country.
start-of-selection.
e_document_data-obj_name = 'Test'.
e_document_data-obj_descr = 'Email Test'.
e_document_data-obj_langu = sy-langu.
e_document_data-proc_type = '1'.
*--Information
it_object_content-line = 'This is a report used to send starts and'.
append it_object_content.
clear it_object_content.
it_object_content-line = ' stops to foreign distri. via E-Mail or Fax'.
append it_object_content.
clear it_object_content.
*--For Doc Size
describe table it_object_content lines i_lines.
e_document_data-doc_size = ( i_lines - 1 ) * 255 +
strlen( it_object_content ).
*--Email ID
loop at s_mailid.
receivers-receiver = s_mailid-low.
receivers-rec_type = 'U'.
append receivers.
clear : receivers.
endloop.
*--Fax
if p_faxno is not initial.
receivers-rec_type = 'F'.
receivers-fax = p_faxno.
receivers-country = p_contry.
receivers-com_type = 'TELFAX'.
append receivers.
clear : receivers.
endif.
*--Call function module
call function 'SO_NEW_DOCUMENT_SEND_API1'
exporting
document_data = e_document_data
document_type = e_document_type
put_in_outbox = e_put_in_outbox
commit_work = e_commit_work
IMPORTING
SENT_TO_ALL =
NEW_OBJECT_ID =
tables
OBJECT_HEADER =
object_content = it_object_content
CONTENTS_HEX =
OBJECT_PARA =
OBJECT_PARB =
receivers = receivers
exceptions
too_many_receivers = 1
document_not_sent = 2
document_type_not_exist = 3
operation_no_authorization = 4
parameter_error = 5
x_error = 6
enqueue_error = 7
others = 8
if sy-subrc = 0.
message id sy-msgid type sy-msgty number sy-msgno
with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
commit work.
wait up to 2 seconds.
submit rsconn01 with mode = 'INT'
with output = 'X'
and return.
write :/ 'Message sent successfully..!'.
endif.
Regards,
Balavardhan.K

Hi ,
I am facing similar problem , in case you have a resolution about the FAX number , then please let me know .
Thanks,
Abhishek
([email protected])

Getting Errror Meassage No 802 while sending Fax

Hi all,
I'm using FM SO_NEW_DOCUMENT_SEND_API1 to send Email and Fax through ABAP prog.
I'm able to send to mail to External ID menwhile Fax is not going but getting thefollowing message if we the status in T-Code SOST.
Msg No 802 No delivery to 0091802299922, as recipient unknown.
This is my Fax No. +91 91-80-2299922
My selection screen is like this .
Email ID -
( Passign Email Ids)
Fax No 802299922 ( Passing Fax No like this )
Country IND ( Country)
What changes are required to send Fax in the below program .
*& This is my Source Code
report z_email.
tables : somlreci1.
data : e_document_data like sodocchgi1,
e_document_type like soodk-objtp value 'RAW',
e_put_in_outbox like sonv-flag value 'X',
e_commit_work like sonv-flag value 'X'.
data : it_object_header type table of solisti1 with header line,
it_object_content type table of solisti1 with header line,
receivers type table of somlreci1 with header line.
data : i_lines type i.
select-options : s_mailid for somlreci1-receiver no intervals.
parameters : p_faxno type somlreci1-fax,
p_contry type somlreci1-country.
start-of-selection.
e_document_data-obj_name = 'Test'.
e_document_data-obj_descr = 'Email Test'.
e_document_data-obj_langu = sy-langu.
e_document_data-proc_type = '1'.
*--Information
it_object_content-line = 'This is a report used to send starts and'.
append it_object_content.
clear it_object_content.
it_object_content-line = ' stops to foreign distri. via E-Mail or Fax'.
append it_object_content.
clear it_object_content.
*--For Doc Size
describe table it_object_content lines i_lines.
e_document_data-doc_size = ( i_lines - 1 ) * 255 +
strlen( it_object_content ).
*--Email ID
loop at s_mailid.
receivers-receiver = s_mailid-low.
receivers-rec_type = 'U'.
append receivers.
clear : receivers.
endloop.
*--Fax
if p_faxno is not initial.
receivers-rec_type = 'F'.
receivers-fax = p_faxno.
receivers-country = p_contry.
receivers-com_type = 'TELFAX'.
append receivers.
clear : receivers.
endif.
*--Call function module
call function 'SO_NEW_DOCUMENT_SEND_API1'
exporting
document_data = e_document_data
document_type = e_document_type
put_in_outbox = e_put_in_outbox
commit_work = e_commit_work
IMPORTING
SENT_TO_ALL =
NEW_OBJECT_ID =
tables
OBJECT_HEADER =
object_content = it_object_content
CONTENTS_HEX =
OBJECT_PARA =
OBJECT_PARB =
receivers = receivers
exceptions
too_many_receivers = 1
document_not_sent = 2
document_type_not_exist = 3
operation_no_authorization = 4
parameter_error = 5
x_error = 6
enqueue_error = 7
others = 8
if sy-subrc = 0.
message id sy-msgid type sy-msgty number sy-msgno
with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
commit work.
wait up to 2 seconds.
submit rsconn01 with mode = 'INT'
with output = 'X'
and return.
write :/ 'Message sent successfully..!'.
endif.
Regards,
Balavardhan.K

Hi,
Check in Transaction SCOT whether Mail server, SAP Phone and other required connections are made if its not done then as the Basis or relevent person to connect it and try.
Thanks,
Prashanth

Error while sending FAX using FM

Hi All,
I am trying to send fax using FM SO_NEW_DOCUMENT_SEND_API1. Fax number of format AANNNNNNNN(A-area code and N-Fax number) and passing country LAND field in receiver table AU. When program ran I can see the entry in SCOT under fax for waiting status, but when I send returns with error saying Country code not specified or incorrect fax number. Am I doing any thing wrong here? Thanks in advance and any suggestion much appreciated.
Regards,
Tim

Hi Manohar/Prashant,
Thanks for your update. Well here is the code which i use in my interface. I havent using FM 'TELECOMMUNICATION_NUMBER_CHECK'before let me check before i post. But in mean time if you guy's see any thing in my code NOTOKAY please let me know. Thanks again for your help and let you know if it works.
Regards,
Tim
CODE BELOW
Fill the receiver list
clear gs_reclist.
gs_reclist-receiver = p_fax_number. (format 0212345678)
gs_reclist-rec_type = co_f.         (F)
gs_reclist-country = co_au.        (AU)
append gs_reclist to gt_reclist.
Send the document
call function 'SO_NEW_DOCUMENT_SEND_API1'
    EXPORTING
      document_type              = 'RAW'
      document_data              = gv_doc_chng
      put_in_outbox              = co_x
      commit_work                = co_x
    TABLES
      object_content             = gt_objcont
      receivers                  = gt_reclist
    EXCEPTIONS
      too_many_receivers         = 1
      document_not_sent          = 2
      operation_no_authorization = 4
      others                     = 99.
if sy-subrc eq 0.
    move: co_y to c_fax.
else.
    move co_n    to c_fax.
endif.

HP LaserJet Pro 200 Color M276nw - Cannot Send Faxes via WIFI

Hi all,
I have a problem sending faxes from my laptop through the HP LaserJet Pro 200 Color M276nw printer.
I can send faxes from the printer device itself if i place a doucment into the feeder.
The problem exists when connecting to the all-in-one device via the WIFI, printing is fine and connection is active though when trying to fax a dcoument from my desktop utilising the FAX driver it complains about the printer being offline and cannot communicate to the all-in-one device?
any help would be appreciated.
Thanks
Jono

Hey @BSA_IT,
Welcome to the HP Support Forum.
I understand you're having an issue sending faxes from your PC through the HP LaserJet Pro 200 color MFP M276nw. I would like to assist you with this.
The following might help:
Click on Start / Devices and Printers
Double click on your printer's Fax icon
Click See What's Printing
Click Printer
If 'Use Printer Offline' is checked as you'll see in the screenshot below, be sure to uncheck it.
Next, try sending the fax through your laptop as before. If you run into the same issue, try the following steps to rule out Windows settings as interfering with fax sending capabilities:
Click on your Start menu
In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboard
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Once the computer reboots, trying sending the fax.
To enable the programs after you've tested the machine, just open MSCONFIG the same way and under the general tab, just click 'normal startup' Hit apply and OK and reboot one final time
Please let me know the result of your troubleshooting by responding to this post.
Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Can't Send FAX / FAX not working

Dear Techies,
I am facing a horrible problem in sending FAX. In our company, our directors are using MAC Book Air & Mac Book. I have a MAC Book too (i am a newbie to MAC), which they had given me for testing purpose, so that i should clear all their problems in MAC. so its actually a tough thing...
Now, they are not able to send FAX from these machines. They asked me to provide them the solution, and i tried in and out in my MAC Book, But no way... I googled a lot, i found many of the discussions based on this issue, but i didnt saw any working solution for it. Now its the 3rd day for me to sit with this issue. Hope someone will be here to help me. Let me give you the details...
Hardware: MAC book and Mac Book Air
OS: MAC OS X Version 10.4.10
CPU: 2.16 Ghz Intel Core Duo
Mem: 2 GB 667Mhz DDR2
MODEM: External Apple USB modem
Scenario 1:
I tried sending the fax from safari (File--> Print--> Fax PDF), then specified our internal FAX number, also Dialing prefix as 9(bcoz i am behind a EPABX, so 9 to get dial tone)
To: 63452743 (Fax number, not original)
Dialing Prefix: 9
Dialing: Tone (selected)
Sound: on (selected)
Wait for dial tone before dialing: selected
then i clicked "FAX"
but the result was; FAILURE...
Result 1:
It will dial, and stands like connected, while showing a progress bar "Faxing" in the external modem window. after around 3 minutes, it stops... and shows the following message in the external modem window;
"hold until 05:01 p.m."
again it will try at that specified time, and the result is same.
Scenario2:
I tried with fax command;
fax send 9-66728437 test-file.001
and i tried
fax send 966728437 test-file.001
Result2:
It will also do the same like above and finally gives up, and then it will write a log as the following;
command;
abcs-computer:~ kmr$ sudo fax send 9-66766766 test-file.001
Password:
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 17:03:17 2008 opened /dev/cu.usbmodem
efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
efax: 03:19 dialing T9-667667667
efax: 05:19 Error: dial command failed
efax: 05:19 failed -> test-file.001
efax: 05:19 done, returning 2 (unrecoverable error)
There were errors (see T9-667667667.log).
abcs-computer:~ kmr$
Log;
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 17:03:15 2008 TIFF version 4.2 file (little-endian)
efax: 03:15 TIFF directory at 8 with 17 tags, last image.
efax: 03:15 page 1 : test-file.001 + 234 : 1728x2156 @ 204x196 dpi TIFF/FAX
efax: 03:15 argv[0]=efax
efax: 03:15 argv[1]=-v
efax: 03:15 argv[2]=ewin
efax: 03:15 argv[3]=-v
efax: 03:15 argv[4]=chewmainrxtf
efax: 03:15 argv[5]=-d/dev/cu.usbmodem
efax: 03:15 argv[6]=-iZ
efax: 03:15 argv[7]=-i&FE0&D2S7=120
efax: 03:15 argv[8]=-i&C0
efax: 03:15 argv[9]=-iM1L0
efax: 03:15 argv[10]=-o1
efax: 03:15 argv[11]=-l
efax: 03:15 argv[12]=495 2322999
efax: 03:15 argv[13]=-kZ
efax: 03:15 argv[14]=-h
efax: 03:15 argv[15]=2008/08/12 17:03 495 2322999 Put Your Name Here p. %d/%d
efax: 03:15 argv[16]=-t
efax: 03:15 argv[17]=T9-667667667
efax: 03:15 argv[18]=test-file.001
efax: 03:17 opened /dev/cu.usbmodem
efax: 03:17 command "Q0V1"
efax: 03:17 waiting 2.0 s
efax: 03:17 .170 [ATQ0V1<CR><CR><LF>]
efax: 03:17 .401 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:17 command "Z"
efax: 03:17 waiting 5.0 s
efax: 03:17 .501 [ATZ<CR><CR><LF>]
efax: 03:17 .577 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:17 command "&FE0&D2S7=120"
efax: 03:17 waiting 5.0 s
efax: 03:17 .677 [AT&FE0&D2S7=120<CR><CR><LF>]
efax: 03:17 .903 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:18 command "&C0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .078 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "M1L0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .304 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "E0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .505 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "I3"
efax: 03:18 waiting 5.0 s
efax: 03:18 .630 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 03:18 .655 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "+FCLASS=1"
efax: 03:18 waiting 5.0 s
efax: 03:18 .850 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
efax: 03:18 command "+FTM=?"
efax: 03:18 waiting 5.0 s
efax: 03:18 .975 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 03:19 .000 [<CR><LF>OK<CR><LF>]
efax: 03:19 response "OK"
efax: 03:19 command "+FAR=1"
efax: 03:19 waiting 5.0 s
efax: 03:19 .126 [<CR><LF>ERROR<CR><LF>]
efax: 03:19 response "ERROR"
efax: 03:19 dialing T9-667667667
efax: 03:19 command "DT9-667667667"
efax: 03:19 waiting 120.0 s
efax: 05:19 Error: dial command failed
efax: 05:19 failed -> test-file.001
efax: 05:19 command "Q0V1"
efax: 05:19 waiting 2.0 s
efax: 05:19 .325 [<CR><LF>OK<CR><LF>]
efax: 05:19 response "OK"
efax: 05:19 command "Z"
efax: 05:19 waiting 5.0 s
efax: 05:19 .500 [<CR><LF>OK<CR><LF>]
efax: 05:19 response "OK"
efax: 05:19 done, returning 2 (unrecoverable error)
==========
Scenario 3:
i tried sending the Fax with efax command too;
efax -d /dev/cu.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001
The result is same too...
command and log on the screen;
abcs-computer:~ kmr$ efax -d /dev/cu.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 13:38:44 2008 Warning: bind returned error 13 - Permission denied
efax: 38:44 opened /dev/cu.usbmodem
efax: 38:44 command "Q0V1"
efax: 38:44 waiting 2.0 s
efax: 38:44 .482 [ATQ0V1<CR><CR><LF>]
efax: 38:44 .714 [OK<CR><LF>]
efax: 38:44 response "OK"
efax: 38:44 command "E0"
efax: 38:44 waiting 5.0 s
efax: 38:44 .840 [ATE0<CR><CR><LF>]
efax: 38:44 .915 [OK<CR><LF>]
efax: 38:44 response "OK"
efax: 38:45 command "I3"
efax: 38:45 waiting 5.0 s
efax: 38:45 .066 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 38:45 .091 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FCLASS=?"
efax: 38:45 waiting 5.0 s
efax: 38:45 .241 [<CR><LF>0,1,8<CR><LF>]
efax: 38:45 .266 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FCLASS=1"
efax: 38:45 waiting 5.0 s
efax: 38:45 .467 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 using Motorola SM56 USB 1.5.6 in class 1
efax: 38:45 command "+FTM=?"
efax: 38:45 waiting 5.0 s
efax: 38:45 .618 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 38:45 .643 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FAR=1"
efax: 38:45 waiting 5.0 s
efax: 38:45 .793 [<CR><LF>ERROR<CR><LF>]
efax: 38:45 response "ERROR"
efax: 38:45 dialing T6666666
efax: 38:45 command "DT6666666"
efax: 38:45 waiting 120.0 s
efax: 40:45 .017 [<CR><LF>NO CARRIER<CR><LF>]
efax: 40:45 response "NO CARRIER"
efax: 40:45 Error: dial command failed
efax: 40:45 failed -> ts-fax.001
efax: 40:45 command "Q0V1"
efax: 40:45 waiting 2.0 s
efax: 40:45 .262 [<CR><LF>OK<CR><LF>]
efax: 40:45 response "OK"
efax: 40:45 command "H"
efax: 40:45 waiting 5.0 s
efax: 40:45 .413 [<CR><LF>OK<CR><LF>]
efax: 40:45 response "OK"
efax: 40:45 done, returning 2 (unrecoverable error)
abcs-computer:~ kmr$
And also one more information from /var/log/cups/error.log
I [12/Aug/2008:17:01:24 +0300] Started filter
/usr/libexec/cups/filter/cgpdftoraster (PID 275) for job 12.
I [12/Aug/2008:17:01:24 +0300] Started filter
/usr/libexec/cups/filter/rastertotiff (PID 276) for job 12.
I [12/Aug/2008:17:01:24 +0300] Started backend
/usr/libexec/cups/backend/fax (PID 277) for job 12.
I [12/Aug/2008:17:02:28 +0300] Saving printers.conf...
I [12/Aug/2008:17:02:28 +0300] Printer 'External_Modem' stopped by ''.
E [12/Aug/2008:17:02:28 +0300] PID 277 stopped with status 1!
I [12/Aug/2008:17:02:28 +0300] Hint: Try setting the LogLevel to
"debug" to find out more.
So thats all about all my trials and result.... Please help me to get out of this bad situation...
NOTE: I had changed the original FAX number from this post to different numbers...
Thats all...
Thanks in Advance...
and really awaiting for your valuable comments.

First of all, really thanking you 3 for your posts. i dont need to do a internet faxing. The safari, which i mentioned, in the scenario is an example. My director might need to send FAX from doc files, html files, mails, pdf files etc.
So i need a solution to do the FAX through FAX pdf, which is available through printing.
Then regarding the analog vs digital PBX, here we use analog and digital PBX. But i am trying through the analog line. Still, today i went to the telephone people and asked to give me an direct line to check this out. Then i tried from it.
Fax command and faxing through graphical (fax pdf) gives the same error. But efax command showed a different kind of error message which i will post it here... So i think i will have to work on it... so i requested the telecommunication people to give me an direct line to my table for 2-3 days, so that i could run many test on it... but still i am waiting for their confirmation.
Anyway pls have a look at this message, and put forward ur suggestions.
NOTE: i forgot to notify in the previous post that, the main error point in the log files is "NO CARRIER"
Output of command efax:
abcs-computer:~ root# efax -d /dev/cu.usbmodem -o a -v ewincm -t T7777777 /Users/kmr/test-file.001
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Wed Aug 13 09:25:03 2008 opened /dev/cu.usbmodem
efax: 25:04 command "Q0V1"
efax: 25:04 waiting 2.0 s
efax: 25:04 .097 [ATQ0V1<CR><CR><LF>]
efax: 25:04 .330 [OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "E0"
efax: 25:04 waiting 5.0 s
efax: 25:04 .456 [ATE0<CR><CR><LF>]
efax: 25:04 .531 [OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "I3"
efax: 25:04 waiting 5.0 s
efax: 25:04 .682 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 25:04 .707 [<CR><LF>OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "+FCLASS=?"
efax: 25:04 waiting 5.0 s
efax: 25:04 .857 [<CR><LF>0,1,8<CR><LF>]
efax: 25:04 .882 [<CR><LF>OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "+FCLASS=1"
efax: 25:04 waiting 5.0 s
efax: 25:05 .083 [<CR><LF>OK<CR><LF>]
efax: 25:05 response "OK"
efax: 25:05 using Motorola SM56 USB 1.5.6 in class 1
efax: 25:05 command "+FTM=?"
efax: 25:05 waiting 5.0 s
efax: 25:05 .234 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 25:05 .259 [<CR><LF>OK<CR><LF>]
efax: 25:05 response "OK"
efax: 25:05 command "+FAR=1"
efax: 25:05 waiting 5.0 s
efax: 25:05 .409 [<CR><LF>ERROR<CR><LF>]
efax: 25:05 response "ERROR"
efax: 25:05 dialing T7777777
efax: 25:05 command "DT7777777"
efax: 25:05 waiting 120.0 s
efax: 25:20 .008 [<CR><LF>CONNECT<CR><LF>]
efax: 25:20 response "CONNECT"
efax: 25:20 connected
efax: 25:21 waiting 2.0 s
efax: 25:21 .257 [<CR><LF>OK<CR><LF>]
efax: 25:21 response "OK"
efax: 25:21 received UNKNOWN
efax: 25:21 Warning: bit-reversed HDLC frame, reversing bit order
efax: 25:21 command "+FRH=3"
efax: 25:21 waiting 35.0 s
efax: 25:21 .357 [<CR><LF>CONNECT<CR><LF>]
efax: 25:21 response "CONNECT"
efax: 25:21 waiting 2.0 s
efax: 25:21 .959 [<CR><LF>OK<CR><LF>]
efax: 25:21 response "OK"
efax: 25:21 received CSI - answering ID
efax: 25:21 remote ID -> +000 2 7777777
efax: 25:21 command "+FRH=3"
efax: 25:21 waiting 35.0 s
efax: 25:22 .054 [<CR><LF>CONNECT<CR><LF>]
efax: 25:22 response "CONNECT"
efax: 25:22 waiting 2.0 s
efax: 25:22 .355 [<CR><LF>OK<CR><LF>]
efax: 25:22 response "OK"
efax: 25:22 received DIS - answering capabilities
efax: 25:22 remote has no document(s) to send, and can receive
efax: 25:22 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:22 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:22 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:22 command "+FTH=3"
efax: 25:22 waiting 3.1 s
efax: 25:23 .358 [<CR><LF>CONNECT<CR><LF>]
efax: 25:23 response "CONNECT"
efax: 25:23 sent TSI - caller ID
efax: 25:23 waiting 13.6 s
efax: 25:25 .109 [<CR><LF>CONNECT<CR><LF>]
efax: 25:25 response "CONNECT"
efax: 25:25 sent DCS - session format
efax: 25:25 waiting 13.6 s
efax: 25:25 .479 [<CR><LF>OK<CR><LF>]
efax: 25:25 response "OK"
efax: 25:25 command "+FTM=145"
efax: 25:25 waiting 3.1 s
efax: 25:25 .604 [<CR><LF>CONNECT<CR><LF>]
efax: 25:25 response "CONNECT"
efax: 25:25 Warning: termios.iflag is 000000005, not 000001005
efax: 25:25 Warning: terminal mode not set properly
efax: 25:25 waiting 30.0 s
efax: 25:28 .708 [<CR><LF>OK<CR><LF>]
efax: 25:28 response "OK"
efax: 25:28 sent TCF - channel check of 2700 bytes
efax: 25:28 command "+FRS=1"
efax: 25:28 waiting 3.0 s
efax: 25:28 .783 [<CR><LF>OK<CR><LF>]
efax: 25:28 response "OK"
efax: 25:28 command "+FRH=3"
efax: 25:28 waiting 3.0 s
efax: 25:31 waiting 2.0 s
efax: 25:31 .832 [<CR><LF>OK<CR><LF>]
efax: 25:31 response "OK"
efax: 25:31 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:31 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:31 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:31 command "+FTH=3"
efax: 25:31 waiting 3.1 s
efax: 25:32 .829 [<CR><LF>CONNECT<CR><LF>]
efax: 25:32 response "CONNECT"
efax: 25:32 sent TSI - caller ID
efax: 25:32 waiting 13.6 s
efax: 25:34 .579 [<CR><LF>CONNECT<CR><LF>]
efax: 25:34 response "CONNECT"
efax: 25:34 sent DCS - session format
efax: 25:34 waiting 13.6 s
efax: 25:34 .931 [<CR><LF>OK<CR><LF>]
efax: 25:34 response "OK"
efax: 25:34 command "+FTM=145"
efax: 25:34 waiting 3.1 s
efax: 25:35 .056 [<CR><LF>CONNECT<CR><LF>]
efax: 25:35 response "CONNECT"
efax: 25:35 Warning: termios.iflag is 000000005, not 000001005
efax: 25:35 Warning: terminal mode not set properly
efax: 25:35 waiting 30.0 s
efax: 25:38 .156 [<CR><LF>OK<CR><LF>]
efax: 25:38 response "OK"
efax: 25:38 sent TCF - channel check of 2700 bytes
efax: 25:38 command "+FRS=1"
efax: 25:38 waiting 3.0 s
efax: 25:38 .231 [<CR><LF>OK<CR><LF>]
efax: 25:38 response "OK"
efax: 25:38 command "+FRH=3"
efax: 25:38 waiting 3.0 s
efax: 25:41 waiting 2.0 s
efax: 25:41 .280 [<CR><LF>OK<CR><LF>]
efax: 25:41 response "OK"
efax: 25:41 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:41 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:41 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:41 command "+FTH=3"
efax: 25:41 waiting 3.1 s
efax: 25:42 .283 [<CR><LF>CONNECT<CR><LF>]
efax: 25:42 response "CONNECT"
efax: 25:42 sent TSI - caller ID
efax: 25:42 waiting 13.6 s
efax: 25:44 .034 [<CR><LF>CONNECT<CR><LF>]
efax: 25:44 response "CONNECT"
efax: 25:44 sent DCS - session format
efax: 25:44 waiting 13.6 s
efax: 25:44 .404 [<CR><LF>OK<CR><LF>]
efax: 25:44 response "OK"
efax: 25:44 command "+FTM=145"
efax: 25:44 waiting 3.1 s
efax: 25:44 .529 [<CR><LF>CONNECT<CR><LF>]
efax: 25:44 response "CONNECT"
efax: 25:44 Warning: termios.iflag is 000000005, not 000001005
efax: 25:44 Warning: terminal mode not set properly
efax: 25:44 waiting 30.0 s
efax: 25:47 .635 [<CR><LF>OK<CR><LF>]
efax: 25:47 response "OK"
efax: 25:47 sent TCF - channel check of 2700 bytes
efax: 25:47 command "+FRS=1"
efax: 25:47 waiting 3.0 s
efax: 25:47 .704 [<CR><LF>OK<CR><LF>]
efax: 25:47 response "OK"
efax: 25:47 command "+FRH=3"
efax: 25:47 waiting 3.0 s
efax: 25:50 waiting 2.0 s
efax: 25:50 .754 [<CR><LF>OK<CR><LF>]
efax: 25:50 response "OK"
efax: 25:50 Error: no command/response from remote
efax: 25:50 command "+FTH=3"
efax: 25:50 waiting 3.1 s
efax: 25:51 .757 [<CR><LF>CONNECT<CR><LF>]
efax: 25:51 response "CONNECT"
efax: 25:51 sent DCN - disconnect
efax: 25:51 waiting 13.6 s
efax: 25:52 .033 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 command "H"
efax: 25:52 waiting 5.0 s
efax: 25:52 .259 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 failed -> /Users/kmr/test-file.001
efax: 25:52 command "Q0V1"
efax: 25:52 waiting 2.0 s
efax: 25:52 .504 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 command "H"
efax: 25:52 waiting 5.0 s
efax: 25:52 .655 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 done, returning 3 (invalid modem response)
abcs-computer:~ root#
Thanks in Advance...

Unable to send fax from computer

Hi,
I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
The printer is an HP LaserJet 1536dnf MFP.
The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
The installation goes normally, and there are no error messages.
The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error:
Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
So I am at a loss, and would appreciate any help, if anybody can think of anything.
Many thanks
Tim

Hi @Tim613 ,
I see by your post that you are unable to send a fax from the computer. I would like to help.
Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try sending a fax again.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

I have been unable to print since switching to Firefox. I keep getting a "send Fax" page???Don

When I try to print anything, including Firefox data, I get a page with the following info:
Send Fax- HP Officejet pro 8500 A910
Send fax to:
Fax Number:_____________
Name: _________________
Company:_______________ , Etc.
This is my correct default printer and it worked fine with Internet Explorer. I do NOT want to make any changes to my computer that would disable having the option to print off of Internet Explorer, but it would be nice if I could also print off of Firefox,
Don

You probably need to select your printer in the Printer - Name dialog box.

Unable to send fax Fax-HP Officejet Pro 8500 A910

I have a Fax-HP Officejet Pro 8500 A910 All-In-One. I had to reinstall it. It is telling me that I have installed it correctly and is on the network. I installed without using a USB. I am on wireless networking.
I have tried several times to send a fax. I'll imput the numbers, then I'll hear the ring. It continues to ring several times, then it will hang up and print out a notice saying, "No answer". I know I have the correct number. I tried another fax to a different number and receive the same outcome.

Welcome to the forums @Tomalene ,
I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8600 won't send fax

My previous HP printer faxed fine. This one will not always connect even though it hears the fax tone. I'll get an error 322, and then I try it again and it connects. But now it sends 2 pages (I'm trying to send 3) then gives error 322. I have a phone with answering machine on this line - the same configuration has worked fine with past HP printers. I tried slowing down the fax speed - that has not helped. I ran the fax test and got all passes, and I sent a test fax to 1-888-hpfaxme and that worked fine (I got a response back). Could the problem be with the fax at the other end? (except that I have been faxing to this same fax monthly for years) Or with my phone and answering machine (I have Vonage which also includes voicemail and caller id, which *32 does not turn off). I've never experienced faxing being this hard.

Hi anthony2,
I see by your post that you are having issues sending faxes and have been getting a 322 error.
I can help you with this issue.
Keep in mind that you are using a VoIP line and voicemail which can cause issues.
A Analogue line is your best bet for using a fax.
Make sure you are using the 2 wire fax cable.
I have provided a document to go through the steps to see if it will help resolve this issue.
Fax Sending Fails Intermittently or Fails for Only One Recipient.
This information was provided from this document for Interpreting Error Codes in Fax Communication Error or Fax History Reports.
There was a communication error with the receiving fax machine due to poor telephone line conditions.
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro 8600 Plus, N911g sends faxes, but won't receive

Hello,
My printer will send faxes, but not receive them.
Windows 7 Pro 64 bit, SP1. The printer is connected to the computer via wireless. The phone is Comcast Digital Voice. The printer is the only device connected to the phone line. Per techs at Comcast, the phone line is functional.
I ran a Fax Test via the printer, and all items read "PASS".
I completed all the steps in the following link, "Cannot Send or Receive Faxes" found on the support forums, EXCEPT resetting the printer by unplugging the power cord while the printer is on.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
As per the instructions, I sent a fax to the HP Fax Test Service. The outgoing fax appeared to connect properly and send, as I heard the dial tone and connection sounds, and I received a fax confirmation, result "OK", from the printer. However, the return fax never arrived.
I also confirmed that the number set in the fax header in the Basic Fax Setup, is indeed my phone line number.
Any assistance would be greatly appreciated!
Thank you,
Jason

Hey Jason,
I have ran into this situation quite a few times in my experiences with fax issues, it very well could be the digital line itself. My last suggestions for you would be to try a power reset on the printer, and also try a filter on the fax line to see if that could help the line. If you are still having issues with sending faxes, give us a call to our technical support to see if there are any more options for you.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Here is an example of a filter:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Line Alignment Problem while sending Fax from SAP Script

Moderator message: please do not post the same question in different forums
Hi Experts,
While sending fax the horizontal lines are not displaying till the end of the page.
But in the print preview the lines are displying till the end.
If this is printed using local printer the lines are printing fine but the problem is with the fax.
Please provide me a solution for this.
Regards,
Rajesh.
Edited by: Matt on Nov 25, 2008 2:51 PM

Puzzling.
I've seen where the printed output doesn't match the print preview but not a fax not matching a print.
Do you use SAPConnect or the older SAPComm method for faxing?
How do you produce the horizontal lines? BOX commands, ULINE, '-', etc.?

F.18 Balance Confirmation: Print, Send E--Mail and Send FAX in same time ??

Hi Experts,
In T-Code F.18 we can Print or Send Email or Send FAX to vendor.
To do this, we specified a custom Function Module in FIBF. This function module decides which way the document will be sent. And i set decision mechanism with Vendor Default Communication Type (ADRC-DEFLT_COMM).
But in this way, we can just Print or just send Email or just FAX or etc.
Is it possible to run F.18 with multiple communication methods ?

Hi,
Cay you Just Explain me that how you can send the mail to Vendor from F.18
(Balance Confirmation) transaction Code ...
i am very much thank full to you if you give me the solution.
thanks
Devang

HP Send Fax - Broken

Similar Messages

Maybe you are looking for