Hp Simple pass problem

Hi sir, I am having problem with my hp simple pass. whenever i am starting my laptop finger print reader light is blinking but when i am scanning my finger it goes off and i have to log in with my password. After log in to my laptop when i am opening hp simple pass application then it reads my finger and everything allright. Can you give me solution for this proble

Hi there 
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your finprint reader is not working consistently. I am happy to help with this. Take a look through these pages, and see if anything works for you.
Troubleshooting a Fingerprint Reader (Windows 8)
Using HP SimplePass Fingerprint Reader (Windows 8)
Also, see the following to download the SimplePass software and reinstall if necessary: HP SimplePass Identity Protection Software
Let me know if there is any change or any other symptoms you may see.

Similar Messages

  • Simple-pass problem

    for some reason, my daughther's hp envy23 got v=crazy and asks herto confiem the simple pass password. we only remember the PIN code. how can we pass this or disabe this now and continue working?screenshot attached.thanks for your support. picture . 

    Hi there 
    Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your finprint reader is not working consistently. I am happy to help with this. Take a look through these pages, and see if anything works for you.
    Troubleshooting a Fingerprint Reader (Windows 8)
    Using HP SimplePass Fingerprint Reader (Windows 8)
    Also, see the following to download the SimplePass software and reinstall if necessary: HP SimplePass Identity Protection Software
    Let me know if there is any change or any other symptoms you may see.

  • The same problem again with HP Simple Pass fingerprint reader after upfrading from Firefox 4 to Firefox 5. I have already installed HPSimPlePass 7.0.74.0 to fix the problem after upgrading to Firefox 4.

    I have a HP Pavilion dv6 with a fingerprint reader. I had the same problem as many other people when upgrading to Firefox 4, : I couldn't use the HP Simple Pass to enter a website needing a username and password by just swiping my fingerprint. I fixed the problem by downloading the new HPSimPlePass 7.0.74.0. This fixed the problem and I was very happy. Since upgrading to Firefox 5 I have the same problem again, but I already have the new version of HP Simple Pass. How can this be fixed so that I can use this fingerprint scan feature again, or where can I download Firefox 4 again?

    ''FredMcD [[#answer-709783|said]]''
    <blockquote>
    The programers know of this and are working on it.
    </blockquote>

  • Problem regarding Hp Simple Pass

    Hi, My name is prosenjit and i am using one of your Hp pavilion dv6-7011TX,one of my family member may have activated hp simple pass arfter that when ever i press the power button initially it boots but after some time the desktop disappears and the whole screen becomes blank.I am not able to work. So, please send the feedback as soon as possible cause its hampering my work.  RegardsProsenjit8420177927

    Hi there 
    Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your finprint reader is not working consistently. I am happy to help with this. Take a look through these pages, and see if anything works for you.
    Troubleshooting a Fingerprint Reader (Windows 8)
    Using HP SimplePass Fingerprint Reader (Windows 8)
    Also, see the following to download the SimplePass software and reinstall if necessary: HP SimplePass Identity Protection Software
    Let me know if there is any change or any other symptoms you may see.

  • Simple Pass Access to Windows problem

    Hi,I am asking this on behalf of my brother who has a new laptop and gave his Windows password to Simple pass but now when he tries to log in it comes up with this message and won't let him in: Access to Windows cannot be granted until you authenticate will all your required devices. What does this mean, and how can he get past it? Please help we are getting to the hair-tearing stage! 

    Hi RonPettit, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and trying to log into Simple Pass. Here is a link to assistance with Simple Pass I would start by cleaning the FingerPrint Reader. I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
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    Which Windows Operating System am I running?
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  • How can I completely uninstall Simple Pass Data file? where is data file kept?

    Computer came with Simple Pass finger print reader.  Won't let me program Windows log on unless I enter Windows log on password.  I DO but it says "incorrect from what was originally password."
     I don't know what that would be, (tried all old passwords)  so I want to ERASE ALL RETAINED DATA and reinstall.  
    ADD/REMOVE program removes program but data retained.  Then deleted Validity Sensor under Biometric devices so all data should be gone but upon reinstall it still says i have wrong password!
    Where else is this data kept on computer and how can i remove so I can fix program?
    Anyone familiar with Simplepass or recommend another fingerprint program that would work with HP Envy?
    Thanks in advance.
    This question was solved.
    View Solution.

    Frank,
    Updating the OS to Windows 8.1 does destroy the Recovery Manager -- side "benefit" that seems to go unmentioned by some of the enthusiasts of Upgrades.  On the other hand, unless the system comes with 8.1 there is little you can do -- Windows 8 is rather sad.    You have the choice of a weird hybrid "almost" Windows 8.1 or running Windows 8.  Eeeew.  I chose the upgrade on the one Windows 8 system I have -- same level of frustration but at least the problems are different than running sad Windows 8.  Smiling.
    Because you know your system runs Windows 8.1 -- and there are apparently the Drivers at your system's HP Support pages for Windows 8.1 (very important), you might consider purchasing Windows 8.1 Pro and being done with the hybrid upgrade OS.  You still lose the Recovery Manager, of course, purchased 8.1 does not provide the HP Recovery Manager -- but at least the OS is stable.   You still install the HP drivers from the computer's Support site, of course.  I actually purchased 8.1 for my upgrade system and have only been too lazy to install it.  Sigh.
    You can use third party Image software to back up the system.  Certainly not the only one, and maybe not even the best according to whom you ask -- one such tool: 
    Redo software is free and is NOT Windows dependent. 
    The software can be used with Both Windows and Linux Operating Systems.
    Redo Backup – Recovery – Bare Metal Restore
    Please read the HELP / FAQ page.
    Reference:
    Windows 8 Features – A Quick Tour
    =======================================================================
    You might go ahead and create that extra local admin account -- there is nothing like the clarity of hindsight.  I dislike this error about mismatched passwords.
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • Simple Pass not working with Windows 7 Premium

    I have a Pavillion Notebook, model dv6-6b51sa running Windows 7 Home Premium 64bit O/S
    For some time now my Simple Pass has not worked. I have uninstalled and reinstalled the programme but to no avail. I have read several posts to the community here and have tried just about all recommendations including; hard reset, system restore (in case it had anything to do with Windows updates) a BIOS update and shutting down and rebooting after each process.
    Now, having reinstalled Simple Pass (from the HP Support website) , biometric devices do not even feature in Device Manager!
    Can anyone kindly offer me assistance?

    Hi @tagl
    Welcome to HP Forums! I will be happy to help with the SimplePass problem you are experiencing. The fact you are missing a biometric device in your Device Manager would be a problem because for it to work you need the software and the accompanying biometric device. Here is the Validity Fingerprint Sensor Driver, install that and then see if you are able to use your fingerprint reader.
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • Pavilion dv8t 1200 - simple pass/digital persona software won't install

    Howdy,
    Windows 7 Home Premimum 64 bit
    Intel Core i7 Q720 @1.60GHz
    Pavilion dv8t - 1200 Notebook PC
    The reader worked fine for the first few months/year, however it then only started working for signing in & occasionaly for sites & gTalk. I was cool with that...annoyed, but cool. Oh, it also didn't work to sign in if I had to sign in again after the screen saver came up or if the machine went into hybernate.
    Today I decided to see if there was an update or if I could get it working for something other than signing in. After installing what was most likely the wrong package, I uninstalled it through the Program  Manager.
    I then shut down the machine, ran CCleaner (there were digital persona errors removed...about 8) & went to install sp50048 which I believe is the correct one for my machine.
    During the install it tells me the folder/files already exist, (even though I uninstalled it) & ithey do, then at the instal phase "Registering Modules" I receive the following error:
    Error 1722
    InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6...
    And then in rolls it back.
    I turned off the biometric devices in the control panel, ran CCleaner again, shut the machine down completely, tried installing again & had the same issue.
    I turned the biometrics on in the control panel & recieve this message:
    "Biometric devices are turned on, however I'm told “Windows did not find any biometric devices on this computer. You might need to attach your device or install device drivers.”
    I have tried a few methods from 'solved' under both simple pass & digital persona
    Thank you all for reading & attempting to help.

    Howdy,
    Thank you for your advice, however it did not work out.
    Addressing each point in succession:
    I can not get Digital Persona to install, therefore I can not interact with it hence none of the steps in the Setup and Use HP SimplePass Fingerprint Reader were available to moi.
    Troubleshoot a Fingerprint Reader did not solve the issue, however I did go through the steps there so I shall describe my results in an effort to see if it helps home in on the problem.
    All files used to update were pulled from the hp.com site using my Product Number.
    Update the BIOS - BIOS was up to date
    Enable Biometric Support (in BIOS) - Following the instructions it appears mine is always in the state: Enable
    Check for Windows Support - Validity Sensor appears under Biometric Devices in the Device Manager
    Update the Device Driver - (Had deleted the driver previously, so installed & updated) - Updated/Installed
    Update the Access Manager - Attempted to install Digital Persona 5.1.0.175 A, but again during the install it gave me the same error (as my original post describes) & did not install.
    As a final note, Windows does not see the reader in the Control Panel (large icons) Biometric devices even though it is turned on.
    The reader worked fine before I tried to update it to a newer version & I still believe I installed an incorrect version of the Simple Pass software.

  • HP Simple Pass appears to have created its own Windows Log on Password

    HP Pavillion M6 1035 Lap Top
    Windows 7 64-bit
    Hi, I recently bough this computer and reluctantly (cause I knew it would cause a problem) agreed to let HP Simple Pass help me manage my passwords about a month into ownership.
    When I originally set up my computer I did not create any passwords for the log on (no need for me to).  If prompted I just clicked enter.  As far as I remember, before I set up HP Simple Pass, I was not prompted to log on at start up or I just clicked enter and- it loaded straight to my desk top.  I certainly never had to type anything. 
    After using Simple Pass, I am prompted at log on for a password, or to swipe a finger. I've been using the finger swipe just fine but today decided it was a pain and I just want it back the way it was.  That is when I discovered that Windows thinks I have a Log on password.  I have tried any and all passwords I know, including all the ones I entered into Simple Pass. I have tried just hitting enter, "password", you name it and it won't let me on.  I can still gain access with the finger swipe but in the settings for the software it does not show any information about Windows Log On.  (You can for example view other account passwords, just nothing about Windows Log On). 
    I tried accessing it through my device manager and I found where I can disable this, but alas, I need the Windows logon password that Simple Pass [evidently] assigned.
    Can someone please suggest what is going on?  I am sure this will lead to a problem in the future and I am so sick of trying to fix broken computers (hence why I bought a new one).  
    Thank you in advance

    I have only seen this a couple of times and I don't have the answer...
    I do not know how you managed to set up SimplePass without a typed in Windows password.  OK, having said that:  if you have done it, then it's done.
    I would suggest that you get yourself over to AuthenTec, sign up for their forum, and ask this question in the context of the SimplePass (maybe omitting the dislike of the product since it is, after all, their means of being in business).
    Why do this?  Because I don't think it should have happened.  From the few entries I have seen on the AuthenTec forum, Miroslav Buran (at AuthenTec) is knowlegable in his field and may be able to help you straighten this out before it causes problems.
    Be sure to explain that you are using HP SimplePass and let them know the exact version of the SmplePass Software to get the best help.  Tell them your Operating System / bit, too.
    When SimplePass IS used in conjunction with a Windows password (as intended), it works very well as a rule.
    I am sorry your introduction to the tool was rocky and your experience has been less than stellar.
    I would be very interested in hearing how this is resolved.  If I find anything helpful, I will post back to you here.
    Kind Regards,
    Dragon-Fur

  • Simple pass is not woking properly

    simple pass is not woking properly I am unable to sign into mails. when i click the web card a box appiars and it says set ur default browser my default browser is IE9   Ineed updates to solve this problem

    Thank you for visiting the HP Support Forums. Just a reminder that this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    If you have other questions and concerns about using the forum, please feel free to send me a private message.
    OrnahP
    HP Support Forums Moderator
     Clicking the "Kudos Star" to the left is a great way to say thanks!
     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
    Rules of Participation

  • Simple OOP Problem. Help!

    This is just a simple OOP problem that i cant decide on a best
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  • 4 is not compatable with my HP simple pass identity protection using the fingertip reader. How do i make it work? IE9 works fine. Do I have to stop using FireFox??

    I have a HP DV7-4165 that has Windows 7 64 bit and features the HP simple pass identity protection using the fingertip reader. My Firefox support says " If you have the Firefox browser on your computer when your HP SimplePass Identity Protection software is installed, a Firefox extension will also be installed that enables support for use of fingerprints with the Firefox browser." Once I updated to Firefox 4 it doesn't work anymore.

    I have the same problem. Hopefully, those with HP Simplepass from Egistec will have relief. Here's the email I got from their customer support:
    "Thank you for contacting EgisTec and your interest on our products.
    Currently HP SimplePass does not support Firefox 4. However, our development team is working on this and the updated version of HP SimplePass will support Firefox4 in the near future. We will inform you by mail when it is ready.
    Please visit our website regularly to look for further updates on our products.
    Thank you very much for your valuable feedback.
    Yours Sincerely
    EgisTec Customer Service"

  • HP Pavilion DV6 Notebook / Simple Pass Inactive

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    CH_jc wrote:
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    Hello CH_jc.
    Have you tried uninstalling and reinstalling the Simple Pass application?  Here is a link to the latest version.
    Have a great day!
    Please click the white star under my name to give me Kudos as a way to say "Thanks!"
    Click the "Accept as Solution" button if I resolve your issue.

  • Webcam,usb hubs,hp simple pass

    my webcam usb hub 2.0 n simple pass not working..plz tell me the solution..or send me links of updates..thanx
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    Hi,
            Based on the OS that is Windows 8 or Windows 8.1 you can download the drivers from the below link:-
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    Use the below link to reinstall drivers for the Webcam
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03430151&tmp_task=solveCategory&cc=us&dlc=en&lc...
    "I work for HP."
    Please click the "White Kudos" star to say thanks for helping.
    Please mark "Accept As Solution" if my help has solved your problem.

  • My hp simple pass not working please help me HP expert

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    Hi Nelbok1724,
    I see that you are having problems with your fingerprint reader on your HP ultrabook, is this correct?
    I have a few questions for you so that I can help?
    How long have you been having the problem?
    What troubleshooting steps did you perform?
    I am including several links that can help solve the problems with the fingerprint reader.
    This link has steps to resolve the issue by using system restore options and the HP recovery manager.
    This link has more extensive troubleshooting steps for resolving fingerprint reader problems.
    This last link is to a thread with customer's with a similar problem, the most common fix is uninstalling the drivers and software for the fingerprint reader from device manager and restarting the pc. The pc will automatically reinstall the drivers after restarting.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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