HP simplepass does not recognize my windows password

hi! i am having problems with my finger print scanner.
i have an HP Pavilion dm4-3107tx Beats Edition Entertainment Notebook PC. it cannot recognize my windows password when i try to register my fingerprint for windows logon.
i know that the password that i've entered is correct and i have even tried logging in to HP SimplePass via my windows password.
i have tried lots of troubleshooting by following threads from this forum and also following instructions from the HP support website.
-i have an up-to-date BIOS
-my SimplePass version is 6.0.100.276 (latest)
-my biometrics device driver version is 3.4.4.84 (latest)
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Hey @bujawe99 ,
I see you're having issues with HP SimplePass not accepting your Windows password. 
Can you tell me if you are using the preinstalled Windows 7 or if you have upgraded to Windows 8 or 8.1?
I would also suggest updating the SimplePass software as 6.0 is fairly outdated at this point. You should be using at least 8.0. 
You can download a more recent version (8.01.11) here: HP SimplePass Identity Protection Software. This download works for all versions of Windows 7, 8 and 8.1.
Let me know if updating helps, and which OS you are using.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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