HP SimplePass Fingerprint Reader not prompting at login

Hi there,
I have just bought the HP Envy 15-j140na diectly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
Any help to get it working would be greatly apprecieted,
cheers guys.
This question was solved.
View Solution.

Kaany_K
Welcome to the HP Community Forum.
You are Eric are talking almost about the same thing -- Eric is trying to direct you to the part of the Logon program that is giving you problems, that is, the Windows Native Fingerprint Logon.
You are looking at HP SimplePass, the "third party" fingerprint software that sits on top of the Native Windows fingerprint reader software and "kind of" gets along with the Windows software -- most of the time.
Sorry, Not very good "geek speak". Frown.
You can try the following to untangle the two programs and make them get along better:
Open the file > Click on Download > Click “Open in Adobe Reader”
Instructions to Upgrade HP SimplePass
Jump down to around Page 10 (at writing) –
Remain calm and perform the Pile of Rubble - Hard Reset Sequence
Next:
On Page 2, Follow the steps:
Procedure - Update / (Re) Install HP SimplePass
NOTES:
Pay attention to the "Order of Events", that is, finish the tasks in the order presented for best results.
Ignore References to Series 6 -- you are going to stay with Series 8 and update to the latest 8.x version.
Most likely you can use the Validity Sensor Driver already in your notebook -- you can check the Version in your Device Manager: if the Driver in your Notebook's support page is newer, you can download and install that Driver.
At this writing, the latest 8.x version package available in the Instruction Document matches that which is available at your notebook's support page - you may download either as you will.
Be sure you Export your Webcards! You may not need to worry about the Import this time; it is good to know how to make the Backup and you should be doing this anyway!
Reference:
HP ENVY 15-j140na Notebook PC Drivers
I don't know if this will make the two fingerprint programs get along better or not -- but it will put them on a more even playing field by updating the HP SimplePass to the later version and by resetting everything so the software has a reasonable chance of working.
There is also a bit of "check this and that" at the beginning of the Dragon Document that is specific to Windows 8.1 -- and some bits about your Security Software startup that may be relevant.
I hope this helps...
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Fingerprint reader not working - HP Pavilion dv7 - Windows 8

I have been working on this for over a year without any results. It is driving me crazy.
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I've tried installing many kind of different drivers and software, updated BIOS etc. Nothing works.
So i decided to call for your help.
Laptop info;
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p/n: B1X38EA (#ABH)
Help would be greatly appreciated
Greetings,
Glenn Peters

Hi,
Please refer to the following two documents.
Troubleshooting a Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03718240
Using HP SimplePass Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03653209
Please follow all the troubleshooting steps and let me know whether it helped.
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I am an HP Employee.

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Fingerprint Reader Not Detected

1. Product Name and Number
Compaq CQ45-207TU
2. Operating System installed (if applicable)
Windows 7 64 bit
3. Error message (if any)
FingerPrint Reader Not detected
4. Any changes made to your system before the issue occurred
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There you go, I am facing the same problem, my finger print reader is not recognized, attached below is my screen shot of my device manager where i installed my drivers for this finger print reader.
Spoiler
attached is the second image of the software used by finger print reader in my lap top, showing the error message. "Finger print reader is not recognized"
My model number is: Hp pavilion DV 6907 TX
The model was initially with the Operating system - Vista, my finger print reader all worked fine, then i later upgraded to windows 7, where i was successful in finding all drivers for my lap top. I was successful in finding the drivers for my finger print reader as well, and i installed it, that's the reason it shows in the device manager, but i don't know the reason why it is not getting detected.
Is this something to do with the hardware failure to get detected by the drivers ? or an incorrect driver inside my laptop which is not gelling with the hardware ( the driver is not getting digitally signed). please help.

Fingerprint reader not working and cant drag icons after windows 10 update

fingerprint reader not working and cant drag icons after windows 10 update

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! To start, can you please provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number? In the meantime, I recommend using the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 update for a few weeks, until drivers can be updated. Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

SimplePass and FingerPrint Reader not working - Win 7Pro 64Bit

I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years. Fingerprint reader and SimplePass has been working fine. Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software, it quit working to the point where I couldn't even log in to my computer. I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
I can now get back into my laptop fine (no password protection). Following the advice of the HP Tech via chat session I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine. The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue. I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that).
If I back out and just login without the reader and launch SimplePass (Authentec Version 6.0 downloaded via HP Service Pak) - 2013-04-05 , Version6.0.100.272, 66.44M - SP61399, the splash screen opens and says DOWNLOADING DATABASE - and nothing else happens. It then pops up an error box labeled IESiteLogin.exe with an EXCEPTION ERROR.
White lite on reader never comes on. Driver details says all is working fine.
Repeated un-installs and re-installs have no effect.
I no longer have the original SimplePass and Driver filed so I can't revert back. Can someone please offer a solution or provide a URL that will allow me to download the original SimplePass and Validity drivers so I can get this working again?
HP's download caused the problem - I would think they could fix it.
Thanks in advance.

thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
Worst of all... don't you think it is deplorable that no one from HP has bothered to offer help?
Their tech support is really almost non existant. The tech support person that called me back today kept trying to say it was all my fault for downgrading to Windows 7 and that they don't support Windows 7 and it was my problem. I finally had to politely ask him to shut up and listen and answer me if they don't support Windows 7, why do they offer driver and software updates for Windows 7 on the support page for this laptop... of course he had no answer for that. Another 30 minutes wasted that I will never get back.
Thanks again for any help.
Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
Right-Click on Validity Sensor Driver > Uninstall > in box > Click Delete
Next >> Perform the Hard Reset
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

Fingerprint Reader not working upon waking from sleep for windows login

Hello,
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models? This is frusterating.
Solved!
Go to Solution.

sailoholic
Your report is the first we have ever heard of this issue on T/W. It does not happen on my T/W systems here (with or without 30 Day Standby enabled). The other reports I heard of this problem came from X240.
I just want to confirm with you - the problem happens after coming out of Sleep (and not Hibernate), right?
Can you tell me exactly what you are doing? e.g.
1. Use the computer normally (is AC attached or not?)
2. Close the lid - the computer goes to sleep (or do you go to sleep some other way?)
3. Open the lid 2 hours later (or how long)?
4. are you using a dock?
The more info you can provide, the better. Thanks for your help.
Also please let me know what BIOS version you have.

Lenovo T510 (4313CTO) fingerprint reader not working at first login

I have a Lenovo T510 (4313CTO) system that until recently worked just perfectly. After I know not what - I have checked the Windows Update log, etc. - now, when booting, when the system reaches the Windows logon screen, the usual 'Please wait' message is displayed, but after maybe 30s of that, it reads 'No attempt to start this service has been made since the last boot'.
This error only occurs on a fresh boot. When logging out and in again, it works correctly. I use the SSO function, so one finger swipe unlocks the hard drive and should log into Windows. The first BIOS swipe works fine, i.e. it cannot be a hard ware problem.
After a little research, I reckon this 'service' that is not starting is upeksvr.exe, given pg. 66 of this Lenovo CSS document. The particular error message I believe is a Windows system error, no. 1077 given this MSDN article.
After removing all of the Lenovo Fingerprint software and all fingerprint data, upgrading FPRS, downgrading, and having trawled the net for solutions to no avail, I have not had any success. A call to Lenovo yielded no help either (no surprise there...) I would really appreciate any help you can offer, to save me from having to reinstall the system!

I had a similar problem, the first time I occurred after a Windows Update. This time I formatted and made a fresh Windows 7 installation.
The next time the same happened again after I updated the system using the "Lenovo ThinkVantage System Update".
When I tried to open the Fingerprint software directly the following message appeared “The dependency service or group failed to start" and the Error Code E7210001 appeared in details.
This time I discovered in another forum while searching for another problem ( "Devices and Printers" did not load) that the problem was due to one of the services was disabled, the Credential Manager service.
To correct this just type in Start the following: services.exe
Look for the service: Credential Manager
In properties the Startup type should be set to "Automatic"
Press Ok and the next time you restart the computer the Fingerprint reader should work.
Hope this solves your problem.

Fingerprint Reader Not Working

So I had Avast! on my computer. It was annoying and scanned every file for like 30 seconds with DeepScan. So I uninstalled it. When it uninstalled, it removed my fingerprint reader driver. My computer got really slow and a lot of my apps don't work. I wanna punch the Avast people. It is not a virus because I did not download anything after I uninstalled. I am not that dumb. I tried to reinstall according to people on the forum but it didn't work. Under device manager, I get: http://prntscr.com/3qpb8y
It says "unknown device."
Then, when I go to Control Panel, I get this: http://prntscr.com/3qpbrc
On the login screen, it gives me the option for fingerprint read login, but the light on the fingerprint reader doesn't light up and it won't log in. I even did a system restore to before the uninstall and it still doesn't work. -_- Then, I did HP Recovery Manager and reinstall Validity Sensor and SimplePass. That didn't help either. When I tried to reinstall SimplePass I got an error message. I saved the log. Here is what the log said behalf of the error:
Info 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: InstallDrivers64.7454D9E3_16A7_4545_824B_A965BF57EA5E, location: C:\Windows\DPDrv\, command: C:\Windows\DPDrv\dpinst64.exe /SA /S
CustomAction InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2 returned actual error code 5 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2, location: C:\Windows\system32\, command: regsvr32 /i /s dppassfilter.dll
MSI (s) (B8:94) [23:19:15:385]: Product: HP SimplePass Identity Protection -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2, location: C:\Windows\system32\, command: regsvr32 /i /s dppassfilter.dll
I have a Pavilion dv7 on Windows 7. It's 64-bit. Here is a screenshot of my system info: http://prntscr.com/3qpcv2
Please help me! My poor PC is screwed!!!
P.S. - NEVER GET AVAST!!!

Help us to help you by posting the following information.
1. The full Model No. and Product No. - see This HP web document if you don't how to locate the model number and\or product number.
2. The complete version and name of the operating system you are using ( ie Windows 7 64bit ).
3. Is your notebook still covered under warranty? Check your warranty status Here.
Check in the BIOS to see if the fingerprint sensor is enabled.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Fingerprint reader not working at login

Product Name: HP Pavilion dv6-6163cl
OS: Windows 7 Home Premium 64 bit
Error messages: "there was an error preventing the use of your fingerprint"
Any changes made: reinstall HP Simplepass because of a corrupted update, install Google Chrome, install iTunes and Quicktime, install Micrsosoft Security Essentials.
Date of Purchase: 12/24/11 (about 2 weeks before problem started)
Regular Uses of Computer: homework (microsoft office), web surfing (Google Chrome) gaming (StarCraft 2)
Problem: i can use the fingerprint reader after i logged on (i can run simplepass and scan my fingers) but i cant use my fingerprint reader when i have to log in to my computer- it says "there was an error preventing the use of your fingerprint" simplepass didnt work the first day i turned it on so i reinstalled it and it worked great for a few weeks but now i cant use it for anything.
What is the problem? is it a hardware or software problem? do i have to reinstall simplepass again?
BTW: im a kid.
This question was solved.
View Solution.

Hi Sam,
It's good to be a kid!
Congratulations on your new computer!
This problem may have started about the time you installed (and configured) your Anti-Virus software.
==========================================================================
Simple Pass - Windows 7 logon
I found a fix for the SimplePass Windows login that works on my notebook (running SimplePass 5.3.1.7). All websites have been working; the Windows login did not - I just ignored it for a long time...
In the case of THIS notebook, running THIS notebook's AVAST anti-virus full 6.x version,
the fix was done inside of Avast's setup.
Avast > Settings > Troubleshooting > Select "Load Avast services only after loading other system services"
This setting causes the tough rules I have set in Avast to load after the system has finished it's basic login setup.
You might affect a similar change (for your Anti-Virus software) by going into Services and setting that software to "Automatic Delayed Start".
NOTE: This fix is untested. I don't need "Delayed Start" since Avast has an internal setting for the same thing.
Control Panel > icon view > Administraive Tools > Services > Sort by Name, if desired >
Scroll down and look for your Anti-Virus software > Right-Click on the Software name > Properties >
Startup type > in drop down menu, select "Delayed Start" > OK
Close all your open programs and Reboot (Restart) your computer. Wait a few extra seconds for the fingerprinter icon to show up - it may be a bit slower to engage.
==========================================================================
Let me know how you fare (if it works).
It is my pleasure to assist.
Say “Thanks!” by clicking the Kudos Star to show your appreciation for the help.
Fixed? Mark this Post “Accept as Solution” to help others find the answers.
Note: You can find “Accept as Solution” only on threads started by you.
Kudos are Earned!
Kind Regards,
Dragon-Fur

Fingerprint reader NOT prompting on secure sites

My fingerprint reader worked great the first year, but had some problems a couple months back and had to reinstall/upgrade the Client Security Solution software. I re-set up the whole thing and I am properly prompted at Windows Login but it's not asking to save my passwords on web sites like it used to. I LOVED that feature and would really like it back but can't see what setting I need to change to get that working again.
Any help would be greatly appreciated.

I have the same issue. Anybody have a solution?

Fingerprint reader not working in IE and saying failed to connect to sensor

Hi all,
I bought a Qosmio x500 10t a couple of months back. For the first couple of weeks i had no probs using the fingerprint reader to log in to windows and to log in to websites in Internet exploer.
All of a sudden it would not work on any website stored. The green banner showed accross the top of site and asked to swipe finger but nothing happened when I swiped. I rebooted and it worked again but not for long before failing. This time a reboot didnt work so i deleted my finger prints and websites and started from scratch. That worked for a couple of attempts before probs started again. And on trying to get into Fingerprint utility it says failure to connect to sensor. So, I did a system restore. It worked for a couple of times again and then same probs. So I found the updated utility software, uninstalled the old and put on the new. Same again, worked for a couple of times then failed.
I could not find anything stuck in the registry but to be on the safe side i did a full system clean back to factory setup using backup discs. Hey presto i thought it had worked. Everything going ok for first 24hrs and then same problems start to occur. Only this time it is also prompting me to enroll fingerprints even though i already have. And when i try to get into the utilioty it says failed to read sensor again.
The fingerprint log on to windows always works as long as i dont close the fingerprint utility down before shutting down. If i do exit the utilty i cant reopen it as it just says failed to connect to sensor. And then i have to unistall and reinstall the utility software. Aty the moment it occasionally works on websites stored but most of the time it doesnt do anything.
Please help. Do I need to send laptop back to Toshiba??

Hi,
*I got a solution* for the problem that the fingerprint sensor "suddenly" does not work any more.
When starting the Toshiba Fingerprint Utility, it says "failed to connect to fingerprint sensor".
Is it possible that just before it stopped working there was a new firewall installed, or firewall settings had been changed?
*In my case, the problem was solved by changing my firewall settings* (Windows 7 Firewall Control) to ALLOW all traffic for
the Authentec Fingerprint Sensor Service (AFSS). It is the file "AtService.exe" in C:\Program files
The reason is simple:
The Toshiba Fingerprint utility communicates with the fingerprint sensor service via TCP/IP.
Therefore, any firewall that blocks traffic on the local computer will block the communication.
*After changing my firewall settings, fingerprint sensor works* on my R700 flawlessly now.

Adobe Creative Cloud Window Blank and Does not Prompt for Login?

I have three computers right now. One 2010 iMac, one 2012 Macbook Pro and a new 2014 Macbook pro. I have logged out and uninstalled creative cloud from the iMac. After buying the new MacBook Pro (2014) I have used the 2012 laptop to copy my entire user profile onto the newer laptop (including Adobe applications and creative cloud). However, when I try to open a Premiere project from the external drive I have been working off of, I get this message:
Adobe Application Manager is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Application manager from 'http://www.adobe.com/go/applicationmanager'.
When I go to that link, I get a prompt to download creative cloud (not application manager). I of course download Creative Cloud again and am given the steps to install but once the Creative Cloud installation progress bar finishes up and CC opens up, the window is blank and I am not asked to login or do anything. I cannot access any projects or login to my CC account on this new computer whatsoever.
I have deleted the opm.db file in the "OOBE" folder and I have restarted the application. I have uninstalled and reinstalled. I have restarted my computer. I have tried everything for the past few hours and have made absolutely no progress.
I am pretty stressed about this as the projects I have to work on are time sensitive. Any help would be greatly appreciated as customer chat support just left me on hold for close to an hour and I have not found a solution in the forums.
Thanks in advance.

Thanks John,
I actually found a post after another hour or so looking that pointed out the same potential problem that you did, but thank you for your help anyways.
I actually found some steps that someone had posted from their conversation with customer service. I've pasted it below. Hopefully it will help another lost and weary traveler as much as it did me.
8. Re: No Apps in Apps Tab
StarJockey Apr 7, 2014 6:40 PM (in response to StarJockey)
This worked for me. Thank you, Adobe!
Step 1:
Open Finder application.Click on Go>Go to Folder.
Type /library and press return key.
Then navigate to Application support/Adobe folder.
Right click on Adobe folder and select 'Get info'.
Under Sharing and permissions, click on Lock icon and enter
Administrator user name and password.Click on symbol, select Admini
strators and click on Add, then give 'Read and Write' permissions to Administrators.
Click on symbol again, select current logged in user name and click
on Add, then give 'Read and Write' permissions to Administrators.
Give 'Read and Write' permissions to Everyone, System, Admin, users.
Then click on Gear icon and select the option 'Apply to Enclosed items'.
Step 2:
Open Finder application.Click on Go>Go to Folder.
Type ~/library and press return key.
Then navigate to Application support/Adobe folder.
Please give full permission as mentioned above.
Step 3:
Open Finder application.Click on Go>Go to Folder>>Type /library and
press return key>>navigate to Application support/Adobe folder folder.
Locate the folder named AAMupdater and rename it to AAMupdaterold and
OOBE to OOBEold.
Step 4:
Open Finder application.Click on Go>Go to Folder>>Type ~/library and
press return key>>navigate to Application support/Adobe folder folder.
Locate the folder named AAMupdater and rename it to AAMupdaterold and
OOBE to OOBEold.
Once you are done with the above steps, you can try launching the
Creative Cloud desktop application.
If you still face the same issue, please try the next steps.
(These steps were not necessary for me.)
Step 5:
Click on the below link to download the cleaner tool.
http://download.macromedia.com/pub/creativecloud/cleanertool/mac/AdobeCr
eativeCloudCleanerTool.dmg
Select the product as Creative Cloud and CS6, then select Creative Cloud
desktop/Adobe application manager and select clean.
Step 6:
Once you are done with the above steps, login to
https://creative.adobe.com/products/creative-cloud and try downloading
the Creative Cloud desktop application.

Fingerprint Reader Not Detected during startup on Windows 7

Dear Community Users/Tech Guru,
I am hoping somebody could shed light into a weired issue I am facing with this *stupid* Microsoft OS. I purchased a T400 last year and brought a x64 bit Windows 7 three months ago and have it setup for clean installation. I followed the procedure published in lenovo.
I had the security setup of my notebook to use pre-desktop authentication and single sign-on. I had everything setup and running.
However, after a few weeks I began to noticed that upon power up and giving a fingerprint swipe on the bios authentication, it would halt on the windows startup page (where we would normally login). It turns out that the fingerprint device is not detected! Something is not workin properly during the startup of bill gates Microsoft Windows 7! I would try a reboot on the system and it will load properly afterwards.
But I find it stupid that Windows doesn't detect my fingerprint device on startup! This happens when it's a cold boot using a battery (at least 70% of the time it turns out that way). I disabled the single sign-on but retained the desktop authentication (means I have to swipe twice). But this f*ck OS is still not detecting it during cold start.
Anyone... please advice?
Solved!
Go to Solution.

I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
- I did a reboot and reset the fingerprint data and password (after exporting the
settings),
- uninstalled the fingerprint reader and CSS
- uninstalled the CSS. I had encountered some issues while uninstalling it
Windows is reporting that the installation log file could not be found. I manually
downloaded the driver from the site and used the installer to remove it from my PC
- Reinstalled both CSS and Fingerprint driver
- Import all my security settings (password and fingerprint)
- Tested CSS and used fingerprint as default login method in battery mode
- Enabled Single SignIn method in CSS and BIOS
So far so good, the reinstallation fixed the issue. I did recall that there was a windows update before this mayhem on the fingerprint reader started.

T61 with Windows 7: Fingerprint reader not working

I downloaded and installed the fingerprint reader software for my T61 (7659-D22) with Windows 7. At the login screen I see the "Scan your finger" option, but none of my fingerprints is recognized, so I log on with my password.
In Windows I get the Fingerprint popup inviting me to enroll fingerprints. Three are shown as enrolled already (carry over form WinXP, no doubt), all of which I had tried unsuccessfully at the login screen. I tried enrolling additional fingerprints, but the scans do not register at all.
How do I solve this problem?
Solved!
Go to Solution.

Hi Z300M,
Are you using doman account? If you are then please go to
Control Panel > Hardware and Sound > Biometric Devices > Change biometric settings
And tick "Allow users to log on to a domain using their fingerprints"
Fred
T61 + X201i

HP SimplePass Fingerprint Reader not prompting at login

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