HP Simplepass for dm4-1165dx

Question

My Simplepass Software from Egis Technology was crashing.  I found that HP is supporting a newer version from Authen Tec.  I unistalled my Simplepass software and installed Authen Tec v6.0.  It doe not work properly.  Please suggest an alterative solution.  Thanks.

Answer 1

jfreuden
Welcome to the HP Community Forum.
Your Notebook:
HP Pavilion dm4-1165dx Entertainment Notebook PC Drivers
Your older notebook wants to run Digital Persona software and not HP SimplePass -- this is not due to the software itself but rather to the older fingerprint hardware installed in the notebook.  More specifically, the driver that controls the fingerprinter is limited and that older driver is not compatible with the "new" AuthenTec HP SimplePass program. 
Your Fingerprint Driver:
sp50862 Validity Sensor V2.1.0.2
Help:
Setup and Use HP Digital Persona Fingerprint Reader
The Software:
Digital Persona V5.2.0.233_64BIT
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Commentary
Understand that the term "new" is relative;  the AuthenTec version of the HP SimplePass program is itself, an older version of the HP SimplePass family at this point.  AuthenTec was purchased by Apple and as such disappeared as a company in its own right. 
The AuthenTec people did a couple of magical things before they left:  they wrote the wonderful robust code that is the Series 6 HP SimplePass that is still used today AND they created the first of what was then called the Elkin Mini fingerprinter. 
The AuthenTec people are now Apple people -- and the Elkin Mini has been brought back to us by the nice people who have provided the latest version of the HP SimplePass program:  Softex.
The point:
You might use the AuthenTec Series 6 HP SimplePass program if you would like to also invest a few (American) dollars in the purchase of the Softex USB Mini Fingerprint Reader.  It might also be possible elsewise although I do not know a way to do it using your built in fingerprinter scanner -- I do not have a solution to the driver problem.  Someone else may have that answer.
Possible Workaround
The USB Mini Reader plugs into a USB port on your notebook.  The USB Mini is used in place of the builtin reader on your notebook. You install (plug in) the USB Mini reader and then install the Series 6 HP SimplePass program.  The Mini fingerprint reader contains all its own drivers -- no conflicts, no driver problems.
You do have to PURCHASE the USB Mini fingerprint Reader.  This is not a free upgrade -- the product is not something from HP, not guarenteed by HP, not serviced by HP.  This purchase is Your choice.
The Mini works with the AuthenTec Series 6 version of HP SimplePass AND it works with the newer versions of the Series 8 HP SimplePass program that ship with the new HP notebooks.
Disclaimer:  I do not work for Apple nor for HP.  I never worked for AuthenTec.  I do own several of these Mini readers and I have used them on several notebooks and two Desktops running Windows 7, Windows 8, and Windows 8.1.
The instructions to install SimplePass plus a link to Softex Mini Fingerprint Reader (on page 20):
Instructions to Update HP SimplePass
Use the Section to "Upgrade" SimplePass.   Essentially you would purchase the fingerprint reader, plug it in, and then extrapolate the rest of the instructions starting on Page 5:
Procedure - Update / (Re) Install HP SimplePass
NOTE:  Be sure you stick with Series 6 HP SimplePass -- ignore the bits about Series 8; in this case, "new" is not going to be better for you.
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Kind Regards,
Dragon-Fur