HP Simplepass no longer functionin​g properly.

I recently had to refresh my computer, once that was completed My simplepass was no longer functioning and have been unable to use the biometric scan.
When I go to control panel and look it up, this is what is displayed.
I have gone through the process that was posted on a previous thread. ( https://onedrive.live.com/view.aspx?cid=56113256B0​9443F6&resid=56113256B09443F6!25430&app=WordPdf )
Unfortunately the steps that are listed here have not helped me at all. I have tried all that has been posted.
When I open SimplePass these are the screens that I am able to see.
It am not able to get to the screen where I am able to register finger prints for log in.
I have uninstalled and reinstalled the program. Each time it stated I would lose all previous data and fingerprints that were saved.
Any help would be greatly appreciated.

I still haven't been able to get the program or the reader to work properly.
I have tried all other solutions posted on related Simplepass Threads, None have worked for me.
Some Help Is Greatly Appreciated!!!

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    set theKeywords to 2nd text item of theKeywords
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    set AppleScript's text item delimiters to ";"
    set theID to 5th text item of fileInfo
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    end tell
    try
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    return
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    count media items
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    set the people of media item currentMediaItem to theID
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    set the categories of media item currentMediaItem to theSchool & "," & space & theCats
    set the event of media item currentMediaItem to theEvent
    set the copyright of media item currentMediaItem to "Yeshiva University"
    set theDate to creation date of media item currentMediaItem
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    set the caption of media item currentMediaItem to "ID:" & space & theID & return & "School/Category:" & space & theSchool & "," & space & theCats & return & "Event:" & space & theEvent & return & "Keywords:" & space & theKeywords & return & "Date:" & space & theDate & return & "Photographer:" & space & thePhotographer as text
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    end tell
    end tell
    end repeat
    tell application "Expression Media"
    save front catalog
    end tell
    tell application "Finder"
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    repeat with i from 1 to count of photoList
    end repeat
    end tell
    tell application "Finder"
    duplicate (every file of theFolder whose name ends with ".xmp") to folder "Photo Server Volumes:Photo [Archive]:CPA Photo Archive:CPA Photo Archive FILES:CPA HiRes Archive FILES:" with replacing
    move (every file of theFolder whose name ends with ".xmp") to folder "Photo Server Data:Photo [Data]:CPA Photo Archive:Archive Files:CPA JPEG Archive Files:" with replacing
    duplicate (every file of theFolder whose name ends with ".CR2") to folder "Photo Server Volumes:Photo [Archive]:CPA Photo Archive:CPA Photo Archive FILES:CPA HiRes Archive FILES:" with replacing
    move (every file of theFolder whose name ends with ".CR2") to folder "Photo Server Data:Photo [Data]:CPA Photo Archive:Archive Files:CPA JPEG Archive Files:" with replacing
    duplicate (every file of theFolder whose name ends with ".dng") to folder "Photo Server Volumes:Photo [Archive]:CPA Photo Archive:CPA Photo Archive FILES:CPA HiRes Archive FILES:" with replacing
    move (every file of theFolder whose name ends with ".dng") to folder "Photo Server Data:Photo [Data]:CPA Photo Archive:Archive Files:CPA HiRes Archive FILES:" with replacing
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    It may be but I have not been able to figure it out.
    Thanks.
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