HP SimplePass Reader Does not Work after Sleep
I have only had my laptop for a week - the fingerprint reader stopped working 2 days after I bought it. I have tried everything: removing and re-installing various drivers and software, stopping and starting Credentials Manager, unchecking the box that allows the computer to turn the reader off to save power, etc.
I have gotten it to the point where it functions when the computer is logged in, but not after sleep. It works once if you restart the computer, but after waking it from sleep it does not initialize. (no light or anything) However, if you "lock" the desktop from the start menu, the reader will log it in again. (without closing the lid or putting it to sleep)
Simple Pass version 6.0 (latest downloaded from HP.com)
Envy Dv6 7229wm
Windows 8 64-bit
Thanks
Hello hawvi,
I see that you are having problems with the fingerprint reader not working after returning from sleep mode. I would like to help with this issue but I need some information.
Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.
What operating system are you using?
How long have you had the problem?
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