HP Simplesave external hard drive crashes/freezes HP Windows 7 machine

Okay,
I have a Simplesave 500GB and an HP Windows 7 64 bit laptop.
1) On AC. When the laptop is on AC power, attaching the external hard drive will sometimes freeze the computer, and sometimes not. Windows must be rebooted. The mouse can move, but the "busy" icon shows up.
2) No AC. When the laptop is running on battery, attaching the external hard drive will always freeze/crash the computer. Mouse will move, click is not available, and computer must be rebooted.
3) Attach external before boot. When the external hard drive is attahed before booting the laptop, everything is fine.
Any ideas, anyone?
--Mark
{Personal Information Removed}

Guys I had the same problem on my SimpleSave and traced the issue to swapping it to three computers--a PC Laptop running XP, my laptop running Windows 7 and a Macbook Pro running Snow Leopard OS. The problem is the data is available only on the Mac but not on the Windows--but still it cannot download to the hard drive. I called the Philippine HP guys and they told me to reformat the hard disk. I told them "are you crazy? They have no other solution for me. It seems that the length of time on this thread, even HP has no solution. By the way in the Philippine PC Online Forum a lot of HP SimpleSave users have had the same problem. Could it be a product defect?

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HP SimpleSave External Hard Drive - Can't Access Files, Says to Re-Format

I have had a SimpleSave External Hard Drive for over a year now, and have never had any problems with it.
Recently, I am unable to access my files on the hard drive when it is attached to my computer. It tries to load, and then gives me the error message "You need to format the disk in drive H: before you can use it. Do you want to format it?". I don't want to format it because I don't want to lose all of the files that I have stored. When I press "Cancel" i also get the error message "H:\ is not accessible. Data error (cyclic redundancy check).
I have not changed anything recently so I do not understand why it has all of a sudden stopped working.
I am using an HP notebook (G62 Notebook PC) and Windows 7 Home Premium operating system.
I am connected to the hard drive via USB. I have tried turning off my computer and turning it back on, and unplugging the drive. I have tried using other USB outlets.
My SimpleSave information: model no hp md1000h
P/N HPBAAD0010HBK-00
The blue light is still blinking on the front of the hard drive.
I would like to access my files and get the external hard drive working properly again. Please help!
Thanks in advance!

I too have the exact same problem on my HP SimpleSave (sd500a) external hard drive. I got through to WDC, and they apparently support these devices now. They asked me to send them a copy of my purchase receipt in order to extend my warranty in their system in order to help me (ridiculous!!). I sent the scanned copy of the receipt to [email protected], and got an auto-reply that they will get back to me within 1 day. I also went on their website, and they refer to the device in their system as 'ED Caviar Blue EIDE Hard Drive'. It has the same serial number as my product from HP, so I guess they have acquired these products or at least support of them (?). In any case, I'm freaking out because I have tons of family pictures, video and my entire iTunes library on the device. If any one is able to get help for this, please respond. I am desperate to get this resolved.

External Hard Drive crashed with all songs on it. HELP!!!

Hello. My kids have used my work PC as their itunes playground for over the past year. I added a Lacie external hard drive to help them save thier music and had itunes on it, as well as my pc. The external hard drive crashed and won't communicate with the pc at all so when we bring up itunes on the pc it shows exclamation marks next to almost all of the songs and won't play them. I still have almost all of our music on my ipod, except about 170 songs that they purchased since I last plugged in my ipod, they have their own mini's. I want to know how to get the songs back to my computer. I am afraid if I connect the 60GB ipod to the pc all of our songs will be wiped out since my ipod is on autosync. Can anyone give me a reliable way to get everything back to normal? PLEASE!!!!

Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using a lot of the utilities your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers has been introduced with iTunes 7. A paragraph on it has been added to this article:: Transfer iTunes Store purchases using iPod
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there's a manual method of copying songs from your iPod to your Mac. The procedure is a bit involved but if you're interested it's available at this link: Two-way Street: Moving Music Off the iPod
If you prefer something more automated there are a number of third party utilities that you can use to retrieve music files and playlists from your iPod, this is just a selection. I use Senuti but have a look at the web pages and documentation for the others too, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
Senuti Mac Only
iPodRip Mac Only
PodWorks Mac Only
PodView Mac Only
iPodAccess Mac & Windows
YamiPod Mac & Windows
PodUtil Mac & Windows
iPodCopy Mac & Windows
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I have imported and processed photo's in Lightroom 2 and kept stored files on external hard drive. External hard drive crashed....how do I export photo's from Lightroom when it says 'file not found'?

Folders with photo files are lost due to external hard drive crashing. Processed photo's are still in LR. How can I export from LR to a file (any file) that no longer exists? Help!!!

Well, no backups, the technical term for that is "a problem". I think from this point forward, you need to commit yourself to making regular automated backups of all of your photos and catalog file to different physical disks, no excuses.
Your photos are not stored in Lightroom. However, Lightroom does create "previews", this is what you are seeing, but these are usually smaller and low-quality compared to the originals. There are plug-ins that can extract the previews from Lightroom. One such plug-in is here robcole.com - PreviewExporter

All of my imovie events are stored on an external hard drive. How do I backup this external hard drive? If the external hard drive crashes, how do retrieve the imovie events?

I have all of my imovie events stored on an external hard drive in order to save space on my MacBook Pro's internal drive. I currently back up both my MacBook Pro and the external hard drive using a second external hard drive via Time Machine. I have a few questions:
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2. How do I retrieve the imovie events if the 1st external hard drive crashes?
Thank for your help!

Let me give you some thoughts. I can tell you my plan, but ultimately you will need your own plan that makes sense for you.
I do not think that your idea of having two separate Time Machine destinations will work. You can have two external drives as Time Machine volumes, but they will both back up the same data set. You cannot dedicate one to iMovie and one to everything else. They will both have everything, so you may still have a space problem.
One way to overcome this is to back up the iMovie volume by using a tool like SuperDuper! or Carbon Copy Cloner. The good news is that your Event files should be pretty stable and there is no need to back them up every 15 minutes. So something like SuperDuper, which you can set to automatically backup once a day, for example, is probably fine. I am pretty sure that this would work if you kept the Projects on the same external drive. As long as Projects and Events are on the same drive, then the cloning stragy should work (but you should always test.)
Because projects change more often than events, and projects can become corrupted, I would definitely back up the Project Library to Time Machine. You can do this even though it is on an external drive. (And even though you may be periodically backing up the entire drive that contains the projects.)
Here are some thoughts on how I approach backup, copied from an earlier answer...
============================================================
Great question. I think the issue of backup is a important one, and one I always worry about since I have a lot of video footage that is irreplaceable.
For back-up, it is helpful to define the risk you are trying to protect from.
For example,
1) risk of corruption in iMovie --> I use Time Machine
2) risk of hard drive failure --> I use SuperDuper! nightly for bootable backup) and Time Machine all the time
3) Risk of theft or fire --> offsite backup
Here is what I do...
1) I back up my boot disk with SuperDuper automatically each night so I always have a bootable system.
2) I back up my original video files. For my Motion JPEG, VHS-->AIC, DV, and 8MM to DV, the EVENT is the copy I back up. (I keep the tapes, but I never want to have to import the tapes again.)
For my AVCHD high def video, I back up the camera archive of the AVCHD, but I am not currently backing up the Event files, because I would need from 4 to 8 TB to back up these events depending on whether I made one copy or two. I can always re-create the Event from the camera archive.
3) I use CrashPlan for my offsite backup. It costs less than $4 per month, and I seeded the initial backup to an external drive to minimize having to transfer video files over the Internet. I currently have over 2TB of data backed up to CrashPlan, which includes my entire boot drive, and the files described in #2.
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Post external hard drive crash, imovie6 files no longer open despite all data being present

my external hard drive crashed.
Thanks to ontrack, I recovered most if not all of the data, and this included the iMovies, I was told, but not one iMovie will open.
The data size is the same as when they were functional. Yet, when clicking on the icon for the movie, it opens and then I see a prompt that says, "A project file is missing..." If I ignore all, the movie never opens. I dont ignore all, the movie does not open.
My questions:
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(2) If this is too hard for a novice, is there a company who can look at priceless imovie files and fix themquestion
(3) is this a lost cause?
I've lost upwards of 15 imovies (and the countless hours and love put into each). I'm willing to go to some lengths to fix them, including paying someone.
Thoughts/advice/suggestions?
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Damon

I'd like to amend my original post... This should be helpful to anyone out there...
my external hard drive crashed.
I DID NOT have documents backed up properly.
....I KNOW....
sigh...
Thanks to Ontrack, I recovered most if not all of the data, and this included the iMovies, I was told. Yet, when trying to open each file, none will open.
I've tried almost everything, including:
(1) show package contents (and trying to drag and drop "TimelineMovie.mov from cache to new iMovie)(nothing happens when dropping it into the new iMovie--quicktime opens but then nothing)
(2) show package contents (and clicking on the backup copy with ~ in the file name)(again, nothing happens)
What I know is the following:
(1) The data size is the same as when they were functional.
(2) Yet, when clicking on the icon for the movie, it opens and then I see a prompt that says, "A project file is missing..." If I click "ignore all", the movie never opens... i see it loading, loading, loading, and then it stops about 3/4 in.
(3) If I dont "ignore all", the process is the same.
(4) when I go into the media file, i see that all of the data is there
(5) while my new external hard drive(S)...lol... have plenty of space, my current macbook pro is maxed out and I operate with just under 1gb of available memory
My questions:
(1) do I have any hope here?
(2) If so, how do I fix these priceless files myself? I know, if priceless, why not backed up? again, sigh...
(3) If too hard for a novice, is there a company who can look at priceless imovie files and fixes them?
Again, I've lost MANY imovies (and the countless hours and love put into each). I'm willing to go to some lengths to fix them, including paying someone.
Thoughts/advice/suggestions?
Thanks.
Damon

I bought a new external hard drive for backups, but time machine won't do a full back up. I think it is remembering backing up onto previous external hard drives, which I don't own anymore. How do I do a new full backup?

I bought a new external hard drive for backups, but time machine won't do a full back up.
I think it is remembering backing up onto previous external hard drives, which I don't own anymore. How do I do a new full backup?
When I bought the new (used) iMac, I also bought an external hard drive for backups. It worked fine, but my husband stole it.
Then I bought a new external hard drive (Seagate) and it worked fine for three weeks, then died.
So I just got a new external hard drive, which was put together from an internal hard drive and a hard drive enclosure.
Time machine did the first backup today, and it should have taken 9 hours like it did on the previous first time full back up. Instead, it took 30 minutes. That can't be right. I want to start over and do a full backup to make sure everything gets onto my new external hard drive, but I can't figure out how to do that. Please help.

Triple-click anywhere in the line below to select it:
tmutil compare -E
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command will take at least a few minutes to run. Eventually some lines of output will appear below what you entered.
Each line that begins with a plus sign (“+”) represents a file that has been added to the source volume since the last snapshot was taken. These files have not been backed up yet.
Each line that begins with an exclamation point (“!”) represents a file that has changed on the source volume. These files have been backed up, but not in their present state.
Each line that begins with a minus sign (“-“) represents a file that has been removed from the source volume.
At the end of the output, you’ll get some lines like the following:
Added:
Removed:
Changed:
These lines show the total amount of data added, removed, or changed on the source(s) since the last snapshot.

Can I view photos and movies from my external hard drive? I used Time Machine and a WD Passport for backup. Since my drive on my MacBook Pro is filling up I was planning to delete some of the movies and photos.

Can I view photos and movies from my external hard drive? I used Time Machine and a WD Passport for backup. Since my drive on my MacBook Pro is filling up I was planning to delete some of the movies and photos. I wanted to see if I could view them from the hard drive. Thanks

Hello, eco1.
Thank you for visiting Apple Support Communities.
This sounds like you are wanting to move your iTunes media folder to an external drive and have iTunes this folder from this location. If this is the case then I would recommend taking a look at the article below.
iTunes for Mac: Moving your iTunes Media folder
http://support.apple.com/kb/ht1449
Cheers,
Jason H.

What brand external hard drive is best with time machine

what brand of external hard drive works best with time machine?

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http://wdc.custhelp.com/app/answers/detail/a_id/1787/related/1/session/L2F2LzEvd GltZS8xMzUxNTIzMzIwL3NpZC9ueUFYc1g5bA%3D%3D
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TS1717 I cannot get iTunes to automatically launch at startup in Windows 7. I need it to do this so my Apple TV 'finds' my Music Library, which is stored on an external hard-drive, connected to my Windows 7 PC.

I cannot get iTunes to automatically launch at startup in Windows 7. I need it to do this so my Apple TV 'finds' my Music Library, which is stored on an external hard-drive, connected to my Windows 7 PC. Anyone know how I do this? I cannot seem to find anything on Google, which is surprising.
iTunes helper launches OK, but not iTunes itself. Am I being dim?
Thanks

The iTunes application should be installed on the system drive. You may need to repair iTunes to fix that error regarding a missing .exe.
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tt2

Macbook hard drive crashed, i lost windows for mac, bought a disc when i got the mac, no longer have the disc, need my apps, don't wanna pay for it again. know how to get it quick without having to give my mac to the genius bar at apple store overnight

macbook hard drive crashed, i lost windows for mac, bought a disc when i got the mac, no longer have the disc, need my apps, don't wanna pay for it again. know how to get it quick without having to give my mac to the genius bar at apple store overnight?

What is it you need - Windows installer disc or something else? Your question is unclear. Could you be more specific?

Migrating music to an external hard drive for access by Windows

Existing discussion thread link: https://discussions.apple.com/thread/1715002?start=0&tstart=0
Hi,
I have a large (~212GB) iTunes music library that was created using iTunes on Windows. All music files, etc are held on an external drive. Now I want to be able to access my existing music library from my MacBook Pro running iTunes on OS X. When I launch iTunes I hit the key so I can select which library file it should use. I'm not currently able to select my iTunes library on the external hard disk.
I've tried following the steps covered in an existing discussion thread that I have found, Migrating music to an external hard drive for access by Windows & Mac, but that hasn't worked for me unfortunately. The linked post suggests renaming the library file (.itl) to remove its extension but the library is read-only. I've also tried doing the same when the external hard disk is connnected to my windows laptop and then switching back over to my MacBook Pro. But this has also not worked yet.
Any suggestions? Thanks.

Existing discussion thread link: https://discussions.apple.com/thread/1715002?start=0&tstart=0
Hi,
I have a large (~212GB) iTunes music library that was created using iTunes on Windows. All music files, etc are held on an external drive. Now I want to be able to access my existing music library from my MacBook Pro running iTunes on OS X. When I launch iTunes I hit the key so I can select which library file it should use. I'm not currently able to select my iTunes library on the external hard disk.
I've tried following the steps covered in an existing discussion thread that I have found, Migrating music to an external hard drive for access by Windows & Mac, but that hasn't worked for me unfortunately. The linked post suggests renaming the library file (.itl) to remove its extension but the library is read-only. I've also tried doing the same when the external hard disk is connnected to my windows laptop and then switching back over to my MacBook Pro. But this has also not worked yet.
Any suggestions? Thanks.

How do I find my photos on my external hard drive backed up using Time Machine?

How do I find my photos on my external hard drive backed up using Time Machine?
My hard drive died so this is my only storage. The hard drive was from an early 2008 Macbook Pro.
I had recently installed Snow Leopard.

If they’re in an iPhoto library, look in the Pictures folder of your home folder first. Otherwise, they’ll be in the location corresponding to the one you saved them to.
(111765)

External Hard drive crash - lost all music

The external hard drive where I store all of my iTunes music crashed today and the only other copy of it is on my iPod. Is there any way I can set up my iPod to transfer the music back to my hard drive without losing it? My iPod is set to sync automatically and I'm afraid it will erase everything if I hook it up to my computer. I've poured over the help topics on the Apple site, but nothing addresses my particular problem. Any help would be greatly appreciated!

*Is there any way I can set up my iPod to transfer the music back to my hard drive without losing it? My iPod is set to sync automatically and I'm afraid it will erase everything if I hook it up to my computer.*
If your iPod is set to update automatically you need to take care connecting to an empty iTunes. You can use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows with iTunes 7.3 or later installed hold down the Shift + Ctrl keys together. This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer: iTunes - Keyboard Shortcuts for Windows
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Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTunes Music Store purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
The transfer of content from sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
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I had all my music on an external hard drive which recently crashed. Fortunately I did have the library xml file on my laptop hard drive so I still have the library info, playlists, play count, etc. So I used 3rd party software to dump the music files from my iPod back on to another external hard drive. However, when I go to preferences and change the iTunes directory to that folder it still does not recognize the songs. I have gray exclamation marks beside each song and when I try to play songs it says that it can not locate the file. I have a huge library with close to 13,000 songs in it so I am really trying to figure out the easiest way to restore the music back to library so everything will play. Can someone please help me figure out what I need to do. So to summarize I still have the library xml files...I just need to know how to associate the actual songs with the library so that when I try to play a song I do not get an error message saying the file can not be found.

If I do that won't I have duplicates of songs and will the songs that are added have the play count and etc?

HP Simplesave external hard drive crashes/freezes HP Windows 7 machine

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