HP Slate 6 - Really disappointing
I have purchased HP Slate 6 voice tab 4 months back and got a series of issues within 2 months of purchase..Network problem, Hanging issues, Battery issues, Automatic restart, later no voice for incoming and outgoing calls and was not able to make calls, the service station person told they will replace the mother board and after that service also no improvement in these issues.
Again given the handset for service and they are telling they need to replace the mother board again.
I have paid Rs.16,500 for this trusting on the brand of HP
But this seems to be the biggest mistake since the phone is not serving the basic purpose of making calls and net surf and the money which i spent on this is not a minute amount.
Kindly provide a permanent solution for this as i am tired of visiting service station from the time of purchase.
Hey @Hemalatha21 ,
Welcome to the HP forums!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Thanks!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.
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Hi all,
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Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
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L2 Cache: 3 MB
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SMC Version (system): 1.62f6
Serial Number (system): W8***M
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Sudden Motion Sensor:
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Vendor: NVIDIA (0x10de)
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Revision ID: 0x00a2
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<Edited by Host>>the video starts to "stutter" and the mouse jumps when i try to move it.
That's the fault of the video format you are viewing. It probably caches itself to the hard disk, and the sudden motion sensor gets triggered by the hard drive, if you give it any innertia. You could create a RAM Disk with any of a number of solutions you can Google.
And DVD drives don't like being bounced around. See what I have to say about CD failure below too. Anything can cause a disc to get unbalanced, and not play back right. I would not attempt to play DVDs while the machine is in motion, as you can damage the DVD drive of any machine that is.
Garageband has its own forum here: https://discussions.apple.com/community/ilife/garageband where someone can tell you if there is a setting you missed to improve the recordings.
CD Burning is a menace throughout the industry because a lot of media is not very high quality. See my FAQ*:
http://www.macmaps.com/cdrfailure.html -
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Message was edited by: Actually HumanNot angry - just really really disappointed. I mean what were they thinking... many many users buying this machine would indeed be "migrating" from the last Macintoshes which were non-Intel based. I have to wonder what the intention was and who the intended user was for this so-called "Migration Assistant" and whether any user testing was done at all... Really a disappointment. Now it seems like I need to set aside an entire day to get up and running. Very disappointing and UNApple-like.
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I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement.ineedrain wrote:
I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement else.
Same here, and some other forum goer as well.
Perhaps you should try another Care point if possible at all, maybe you'll get better service there.
Else keep bringing it in, in my country you're by law forced to either fix, replace or give the money back when a product is faulty.
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