HP Slate 7 system recovery image

I can't find my system recovery image for my HP Slate 7 2800 Android 4.1.1 on the HP Driver and download page. 

Hello, and Welcome to the HP Support Community! HP pulled all the update.zip rebuild files for "Maintenance".  The first thread at the top of the list of posts in this section announced this fact. A few are trickling back from HP.  Hopefully the rest will soon return! WyreNut

Similar Messages

  • System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

    I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
    My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
    SM, 13, Set reference file fail
    after that, SM.exe displays this message when run from a command line:
    SM, Failure, Can not load imagex 1 from src WIM file
    The following are the symptoms that the Recovery Manager displays on the screen.
    The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
    Reducer
    C:\RM\Image\TempBASE.WIM was not found.
    The message has on "OK" button that when clicked on, closes the message window.
    After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
    The only option at this point is to hold down the power switch until it powers down.
    When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
    BOOTMGR is missing
    Press CTRL+ALT+DEL to restart
    Before attempting the recovery, the notebook passed all diagnostic tests.
    The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
    The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
    The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
    While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
    Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
    Now a list of workaround attempts that were suggested.
    After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
    Run KillDisk to fill the HD with zeros.
    Running Recovery Manager after that failed with the same error message.
    Run the CyberLink Recovery Discs Utility (sp44645.exe).
    Running Recovery Manager after that failed with the same error message.
    Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
    Running Recovery Manager after that failed with the same error message.
    Try only using a single 2GB memory card to see if it was a 64bit problem.
    Running Recovery Manager after that failed with the same error message.
    The BIOS does not have an option to change from AHCI mode to IDE mode.
    I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
    That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
    After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
    fdisk -l shows this:
    Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
    Units: sectors of 1 * 512 = 512 bytes
    Sector size (logical/physical): 512 bytes / 4096 bytes
    I/O size (minimum/optimal): 4096 bytes / 4096 bytes
    Disklabel type: dos
    Disk identifier: 0xa5dddc41
    Device Boot Start End Sectors Size Id Type
    /dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
    /dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
    fsarchiver probe shows this:
    [======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
    [sda                     ] [HGST HTS545050A7                ]  [  465.76 GB] [     8] [     0]
    [=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
    [sda1                 ] [ntfs                  ] [<unknown>      ] [     68.00 GB] [    8] [     1]
    [sda2                 ] [vfat                  ] [SDV                     ] [  400.00 MB] [   8] [     2]
    Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
    The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
    The sda2 FAT32 partition has the Recovery Manager application files in it:
    /mnt/sda2:
    total 400
    -rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
    drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
    drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
    drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
    drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
    drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
    -rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
    The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
    After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
    The SSRD.Log file logs the tasks that the Recovery Manager performs.
    The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
    SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
    Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
    SM, 13, Set reference file fail
    This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
    That narrowed down the problem.
    I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
    SM, 13, Set reference file fail
    SM, Failure, Can not load imagex 1 from src WIM file
    and the TempBASE.WIM was not created.
    SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
    If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
    SM, 11%, Merge index 2 of 3 Processing
    SM, Failed, Export image failed
    The TempBASE.WIM is 3,421,518 KB in size after that.
    This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
    ps
    If I can figure out how to add an attachment, I will add the SSRD.Log file.  If not, then ask and I will post it as a followup.

    Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
    Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
    imagex.exe /info K:\PRELOAD\BASE7.WIM
    ImageX Tool for Windows
    Version: 6.2.9200.16384
    Error opening file [K:\PRELOAD\BASE7.WIM].
    The data is invalid.
    The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
    The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

  • U330 System Image = System recovery disk?

    hi all
    i have created a system image into a portable external harddisk for my U330 laptop.
    once that is done, i was prompted if i want to create a system recovery disk.
    just wondering, do i still need to create a system recovery disk if i have already created an image?
    if i want to recover my system, just plug in the hard disk containing the system image during boot-up, and follow the onwards instructions?
    also, in what ways is this way of recovering different from the one-key recovery by Lenovo?
    pls advise.

    if windows vista installed, run one-key recover 6.0.
    already got backups, skip "back up" otherwise click that.
    select full backup, quick compression and next >
    choose the path or leave it default and next >
    and start.
    after back up ends, restart the application one-key recover 6.0
    click "create recovery disc" and next >
    select the backup you have and next>
    this screen will tell you how much cd or dvd you need, min 2 dvd or 8cd, max 7 dvd or 28 cd. and next>
    insert the blank cds or dvds into driver and wait until done.
    you may need the system image, you can lose your back-up cd, or  cds may not working after a while, so , i still recommend that you keep the original copy or more than one backup.
    size of recovery  cd depens on how much size of disk space you use. its up 2-7 dvd or 4-28 cd.
    after upgrading to win7, have you seen new part of hard disk such as lenovo system and backup files included?
    http://img194.imageshack.us/img194/8528/99892440.png
    one-key recover 6.0 doesn't work on win7, at least for me, but you can try.
    i got error when i want to ""an internal program error has occured error code : 0xe0dd001f."
    and for that, i'm still working on and waiting for the solution.
    http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Onekey-recovery-error-y550-serie/td-p/182...

  • On reinstalling system from recovery image

    Just pondering what lenovo's advice is {regarding the ad/malware pre-installed on our new laptops,which by now we've all decontaminated} should a user suffer a catastrophic system failure and need to reinstall the system via recovery partition?I assume in this scenario,one would again reload our superfishy friend and have to start working on removal yet again?Does it seem reasonable to hope lenovo may feel moved to offer all affected/infected customers a clean recovery image?Say via a download link-or better still an image on removeable media?

    If you do an OKR backup now then that backup is free of the adware. However, if you do a factory restore that adware is still there. But once you start and update Windows Defender it should also be removed.

  • Hi. My system recently went through a "system recovery" which wahed everything away, restoring it to its original settings, etc. I reconnected to Firefox and it is like a clean slate. Is there somewhere I could get my old bookmarks back? Thank you.

    Hi. My system recently went through a "system recovery" which washed everything away, restoring it to its original settings, etc. I reconnected to Firefox and it is like a clean slate. Is there somewhere I could get my old bookmarks back? Thank you.

    Thanks for the info. I went here earlier, and it didn't help. It seems that the Firefox profile I am using is only the one created today when I reconnected with the browser, and no old one seems available. It's history in all the compartments I go to are all today.

  • Recovery Images for specific system models

    Is there a source from where I can get official recovery images of the recovery parition, as a download?
    I don't mean simply the Windows ISOs but rather the image files of the actual recovery partitions for a given HP model.

    doa00
    Welcome back to the HP Community Forum.
    The Recovery Partition - for any model - is not available as a download.
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • Can I use HP System Recovery Disks on a new hard drive replacement with a lower storage capacity?

    Can I use the HP System Recovery Disks from my HP Pavilion dv7t-4000 CTO Select Edition Entertaimnent Notebook PC when I replace the failing hard drive with a smaller storage capacity hard drive?  Right now it is a Toshiba 750GB SATA hard disk drive, 5400 RPM, 2.5 inch small form factor (SFF) and I am planning to replace it with the Toshiba HDKCB26 500GB 2.5 inch Hybrid Hard Drive.  I read that I cannot use a System Image to restore the hard drive because it is a smaller capacity then the original Hard Drive. If this is true, it seems that my only option is to use the HP Recovery Disks.

    Hi:
    Normally the HP recovery disks don't work on a smaller hard drive either, but it may be possible in your case if HP offered a 500 GB HDD in that model series.
    No guarantees though.

  • Problem with system recovery for a new hard drive in my Pavilion p6210y Windows 7 Premium 64bit

       I decided to swap out  my hard drive when my computer would fail to start up or crash right after starting. Diagnostic tool at startup said the hard drive was faulty and other times I would get BIOHD-1 and BIOHD-2 errors. I replaced the old WD Caviar Blue 640GB with a new Caviar Green 1TB. I ordered and received from HP a system recovery disc set which included five discs labeled:
    Use This First! System Recovery,
    System Recovery 1:1,
    SYstem Recovery 1:3,
    System Recovery 2:3, and
    System Recovery 3:3.
       After putting in the new hard drive I used the "Use This First!" disc and everything seemed to be going fine. The scene showed "Loading Windows" or something like that. After about 10 minutes the CD drive opened and the Monitor showed three images: a big green check mark which I assume meant everything was good up to that point; a graphic showing the removal of the first disc; and a graphic showing three discs to be put in. Wondering whether to put in the System Recovery 1:1 disc or the System Recovery 1:3 disc, I noticed that the drive bay closed with the "Use This First" disc still in. I managed to get the Drive to open after pressing the open button quite a few times. I closed it with the 1:3 disc and nothing happened (no light showing activity in the DVD drive). After a minute or so I managed to get the drive open again after quite a few times pressing the open button. I put in the 1:1 disc and still nothing. At this point I could only open the drive bay with a paper clip in the release hole. With the computer unresponsive and the monitor still showing the same as when the first disc came out, I decided to turn it off with the "Use this First!" disc in the drive hoping to start from the beginning again. Now the directions that came with the HP System Recovery discs state:
       CAUTION: Do not turn off the computer, or use the keyboard or mouse during this time. Doing so will interrupt or damage the software installation.
       Now when I turn the power on I get either:
     the HP blue screen with the green hand, (F11=system recovery), (F9=Diagnostics), (F10=Setup) and (ESC=Boot Menu). pressing esc, F9, F10 or F11 does nothing.
    Or the HP blue screen appears and then almost immediately goes to the black screen with " Reboot and select proper boot device or insert Boot media in select Boot device and press a key". I've gotten this scene while trying almost every System Recovery disc in the drive. Hitting a key does nothing other than repeating the same message.
    Once I got a "The file is corrupt. The file header checksum does not match the computer checksum" error. That appeared only once in about 30 try's.
       The open DVD drive button works sometimes and not other times. I can't seem to figure out a pattern for when it will work.
       I don't know whether I might have accidentally moved the mouse or hit the keyboard during the first attempt. Can I  do something to the new hard drive to get it back to a state where it can start from the beginning again? Might it be a problem other than the old hard drive. Anyone have any suggestions?

    Satellite L505D-S5983
    Windows 7 Home Premium 32-bit
    Yes, of course! See the link to your model's spec above.
    My apologies. The previous link went to a spec for the Satellite A505-S6960 (which came with Windows Vista installed). I had too many spec pages open at the same time and got them mixed. 
    So, are you telling me that I won't get this one to work?(the BPKT)
    No. But you may face the problems that I outlined in this message.
    -Jerry

  • Recovery Image vs windows 8.1 retail image

    I am looking for a recommendation on how I should reinstall the OS for my HP Laptop. 
    When I got it, I burned the recovery image over 6 dvd's.  I also bought from HP the recovery disks for the laptop.  The problem is when you recover the image it can take a couple of hours to download the image from the dvd's and setup all the software.  Then it takes a another few hours to download all the updates for the OS, Cyberlink software and drivers from hp.  I know this because I have previously had to do that because of a virus and I had to zero format the hard drive to remove everything.
    I have since discovered that I can use a Microsoft 8.1 disk (the pro will not work and you actually receive an error due to the way the bios offers the key code) and reinstall the OS directly and eliminate all the bloatware the recovery image has.   This is actually a little faster since 8.1 is installed instead of 8.0. 
    I happen to like the Cyberlink software , so I bought serveral titles for use from an upgrade price.  But I did not buy all the cyberlink software as I do not use all of it.  What I didn't buy I can reinstall from the HP website.  Except for a package that edits video from cyberlink that is included in the recovery image, but cannot be downloaded and installed without the recovery image being used.  But again, that is software I do not use. 
    I use the laptop primarily for gaming - World of Warcraft, Eve Online, and Steam.  I also do some automation using HP UFT. 
    I also have a Pro license Key and Media Pack key to upgrade from 8.1 version of Windows.
    So based on my usage, which would be better?  The recovery image or the windows 8.1 image?  Will I miss any specialized hp software that can protect the laptop? 
    If you want to tell me to use Linux, I have a distro that will be installed along side it for use when I need that particular OS and the laptop will be used as a dual-boot machine.

    I can't use the One Key Recovery of my Y2P anymore, as I decreased the size of the C partition in favour of increasing D:\Data
    OKR won't even start anymore...
    Any chance to get OKR working again if I make these partitions the same sizes?
    Who has the exact partition sizes in MB of the Y2P 20266 with Samsung PM851 256 GB SSD?
    0 1 MB  NO_NAME unallocated
    1 1000 MB  WINRE_DRV NTFS  
    2 260 MB  SYSTEM_DRV  FAT32 (EFI)
    3 1000 MB  LRS_ESP FAT32
    4 128 MB  NO_NAME Other
    5 ? GB  C:\Windows8 NTFS
    6 ? GB  D:\Data NTFS
    7 14135 MB  PBR_DRV NTFS Recovery
    8 327 kB  NO_NAME Unallocated
    Data is backupped daily and I already have a full system backup together with a bootable USB stick that has been tested.
    But I like to make sure I can reinstall Windows in the future..
    Freedom of Speech has just left the building

  • System recovery from partition fails after first boot

    I just purchased and recieve the following notebook: Pavilion DV7-6C95DX. I went through setup and then created recovery DVDs. 
    After playing with it for a short while, I decided to try restoring it to factory condition using the recovery partiton and F11 during boot.  This started the recovery manager, which (according to its checklist) reformatted the Windows partition, copied required files and restored file to the hard disk.  Then it prompted me to continue to reboot and finish the process, which I did.
    Upon boot, it reported it immediately reported "Windows failed to start... Status: 0xc000000f ... a required device inaccessible"
    I pressed Enter to contine and the screen said "Choose an operating system to start ..." and it gave me only the option "Ramdisk Options [EMS enabled]" Choosing it takes me back to the previous screen and so on.
    So, I tried using the recovery media I made earlier.  That booted Windows and Recovery Manager reported the following: "The system recovery media does not support this computer. You are not able to restore this computer with the media"  There was a code below it that read "0110-A6X02UAR#ABA-A6X02UA#ABA"
    There are apparently two problems -- the reecovery partition does not work and the recovery media does not work.  I do not know if they are related, but, in any case, now the computer is unusable. It is less than a week old.
    Thanks in advance for any advice for correcting this.
    This question was solved.
    View Solution.

    Hi Lance,
    This error can occur if there are any USB devices or media cards connected to your notebook.  If this is the case, remove everything connected to your notebook and try the Recovery process again.
    If the above is not relevant, I would try the following to rule out a potential Hardware issue.
    Before trying the following, make sure you can read the Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
    Assuming that this is just a software problem with the Recovery process, there is a straight forward work around if you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.
    If you don't have access to a retail disc, you can create an installation disc yourself using another PC - just download the correct Disc Image from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source, however there are only limited versions available.
    Windows-7 sp1-iso-official-32-bit-and-64-bit
    Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
    http://www.kodyaz.com/articles/how-to-activate-win​dows-7-by-phone.aspx
    Any additional drivers you may need can be found starting Here.
    If this also fails to install Windows, I would simply return the notebook to the retailer it was purchased from and get a replacement while you are still within the time frame where this is an option.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • "F11 System Recovery" during boot does not work after Cloning hard drive.

    Problem: “F11 System Recovery” during boot does not work after Cloning hard drive.
    HP Envy m6-1125dx UEFI Notebook Computer with GPT hard drive.
    Original Seagate Hard Disk GPT 700GB with Window 8.0_64 upgraded to Windows 8.1_64
    Startup Menu (F11 System Menu works properly) only on original hard drive.
    Following obtained from Disk Management & diskpart in Command Prompt.
                                     GPT Disk <700GB>
    Partition 1 WINRE NTFS Primary 235MB/400MB [Recovery]
    Partition 2 EFI System FAT32 (LBA) Primary 108MB/260MB [System]
    Partition 3 (NONE) Unformatted Primary 128MB/128MB [Reserve]
    Partition 4 Main NTFS Primary 90GB/195GB [Primary “C”]
    Partition 5 (NONE) NTFS Primary 372MB/450MB [Recovery]
    Partition 6 Data NTFS Primary 7GB/475GB [Primary “E”]
    Partition 7 NTFS Primary 26MB/350MB [Recovery]
    Partition 8 Recovery NTFS Primary 24GB/26GB [Recovery “D”]
    I have Cloned the original hard drive to a new HGST 1TB Hard Drive using four different methods (sector by sector):
    Acronis True Image 2015
    Acronis Backup for PC
    AOMEI Backupper Professional
    Macrium Reflect
    Each time the cloning process completes successfully and has the same original partition arrangement. The computer works properly except when trying to use the “F11 System Menu” key during boot. It gives the following error message:
    “Recovery
    Your PC needs to be repaired
    A required device isn’t connected or can’t be accessed.
    Error code: 0xc0000225
    You need to use the recovery tools on your installation media. If you don’t have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer. “
    Any suggestions why the F11 System Recovery does not work during boot and how to fix the problem would be appreciated. I have does various disk checking and file checking on both the original and new hard drive with no errors.
    Thank you in advanced.

    Hi,
    How did you clone the HDD ? One-for-one or different method ?
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Trying to do a system recovery

    Hi, so I have an HP notebook and a few days a ago I did a system recovery to its factory settings. Problem is, when it got to the second disk, around 60% it gave an error and stopped. I dont know why, the disks look like they are in tip top shape. I then tried restoring it through the hardrive because I guess it already had all the information it needed to do it on already. Problem is it comes out all funky. Certain images and graphics dont appear, sound is completely gone and replaced with a nasty loud error sound whenever something should happen. I cannot get into the internet in anyway shape or form, and just about every program that its supposed to come with, I.E. those little marketing demos and miscl. junk are all incomplete empty folders. It's like the recovery lied to me and only installed two thirds of what should be there.
    Anyway so I tried getting some new recovery disks from the hp website, but whenver I try to go through the payment information it tells me my card information cannot be verified. Everything I put is correct though, and just to make sure I just bought something off amazon with the exact same info, yet the stupid website isnt accepting it and it makes no sense. LASTLY I've been trying to get customer support or some kind of email address to explain all of this and everytime I try, the website says it wont help me because my warranty expired. I didnt realize I couldnt ask questions unless I had an on going warranty. ahhhh I'm frustrated..... Can anyone help me? I just want to get my laptop working since it's the one I do all my animations on.

       "I didnt realize I couldnt ask questions unless I had an on going warranty."
    Unbelievable;
    Sad thing is
    the 'Support' your being denied is pathetic anyway.
    Check out my experience:
       http://h30434.www3.hp.com/t5/TouchSmart-PC/REASON-HP-IS-GOING-OUT-OF-BUSINESS/m-p/835617

  • System Recovery disk for Windows 8.1

    Hi, I have upgraded my pc from Windows 7 to Windows 8. Every thing went ok. Now I have upgraded it to Windows 8.1. So far every thing went fine. However, can some one tell me how I can create a System Recovery Disk at this stage? I have managed to create
    a Recovery Drive USB stick. 

    Hi,
    According to your description, I suggest you use system image backup to create a System Image.
    You may refer to the following steps:
    1.Press Win+Q, search File history. Then click it in the display list.
    2.In the File History control panel that appears, look in the lower left corner. The option you're looking for is System Image Backup. Click that, and the familiar Create a System Image wizard appears.
    Hope this helps.
    Regards,
    Kelvin hsu
    TechNet Community Support

  • How to reinstall Windows 8 on Yoga 13 with damaged Recovery Image?

    I changed the partitions on my Yoga 13. Now it is not possible to refresh, reinstall or perform an advance start-up, as it looks like there is no recovery image anymore. The systems is currently very messy and needs a reinstall.
    Can someone tell me how to reinstall Windows 8 on the Yoga 13 when the recovery image is lost or damaged?

    hi Chevex,
      Thanks for using Lenovo Community Forums!
    In the event that the Recovery partition is not working the only option is to use the Recovery CD that you can create when you first got the computer.
    but if you were not able to create a Recovery CD and the Onekey Recovery is not working.
    You can get the Recovery CD from the Software Department (Fees may apply to the discs)
    you can contact the Hardware Team again and ask to be transferred to Software team for purchasing RCD
    Lenovo Technical Support (US)
    IDEA-branded and
    B, C, E, G, H, K, N, Q, V, Y Series Products
    English
    1-877-4-Lenovo
    (1-877-453-6686)
    24 hours a day
    7 days a week
    Hope this helps,
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