HP Smart Document Scan Software profile buttons grayed out

We've got four HP 5000 S2 scanners on two different domains. On one (my home office), the profile buttons are active and I can make changes. In our remote office, the buttons are grayed out for the users. If I run as admin or as another user with admin rights, they remain grayed out.
Logging off and logging logging in with the admin account doesn't change this -- they stay gray. 

Hello cncfca,
I understand your concerns. Unfortunately, I need to direct you to our This will be the right section to troubleshoot this issue. Good luck.
I worked on behalf of HP.

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