HP Smart Web Printing 4.6 is incompatible with Firefox 3.6

This was a handy app when I was running my prior version of Firefox, but I also like to keep Firefox up to date. Right now, Firefox wins.
When will HP have an update ready?

I actually haven't switched to 3.6, as I need the IE extender for some sites, and that isn't working on 3.6 yet, so I keep telling it to ask me later.
I do have some smart printing recommendations that I use regularly:
* If your eyes can handle it, print 2 pages per sheet. I also duplex.
* Always, always use print preview. That will prevent useless pages from printing.
* Also, you can print everything in black ink only. I use fast draft for all my text stuff (which automatically goes to black only)
regards, CF
I work for HP and hope to make your day Sproutastic!

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HP Smart Web Printing 4.6 is incompatible with Firefox 4.0.1.

Are there any updates to HP Smart Web Printing?

Hi,
There's nothing compatible with Firefox 4.0.1 yet.
Regards,
DP-K
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HP Smart Web Printing 4.60 is incompatible withg Firefox 3.6.12l; what can be done, please?

My computer (desktop) runs on Windows XP2002 SP3 and Microsoft Works home edition. My new printer HP Photosmart Premium c390g-m has "smart web printing", but this feature is incompatible with my system, I am told. Can anything be done about this, please?

Talk to HP about when they're going to update that Smart Web Printing application to work with Firefox 3.6+ versions.

HP Smart Web Printing only works on Explorer not Firefox 4 are you going to update this as I do not want to change back to Explorer.

I just downloaded the HP Smart Web Printing which is free for those who purchase printers. It provides ability to select and clip or print web pages. It works on Explorer but not Firefox 4. There are many such questions on forums in both HP and Firefox. I love Firefox and would hate to have to go back to Explorer.
Firefox 4 also does not appear to have "Send to OneNote" either. I used to be able to do this in Firefox 3.

SEE 72 PEOPLE WITH THE PROBLEM AND 13 NEW. LOOK ON YOUR OWN WEBSITE AND GOOGLE TO FIND THE MANY, MANY OF US WITH THIS PROBLEM.

27xi and web printing is not working properly with Firefox

I just bought this HP 27xi monitor at Costco and thinking about buying another soon.
I use Firefox and went to print this page on the web that I have printed before using my HP desktop and smaller HP monitor and had no problems. Last night I try to print up the same page and it is a wide mess. I try using the shrink to fit. I try lowering to below 50% and then the information moves from row to row so it makes no sense.
I was told by Costo Consierge that I need to try another browser like Internet Explorer to see if that helps. My Firefox is up to date. My MS OS Win & Pro is up to date. My MS Office 2013 is up to date and just recently reinstalled. I have installed the proper driver for this monitor and made sure it was up to date from HP site. My printer is newer HP 8600 and it's drivers are up to date. I checked all my drivers for my CPU and they are all up to date.
So are there no good drivers for this monitor for Firefox and Win 7 Pro and will I have to revert back to IE?
This question was solved.
View Solution.

I was able to track down someone who pointed me in the right direction. The problem is that Firefox doesn't come with the right drivers for this monitor. So I went to Mozilla and found a plug in that worked. What you should be looking for is a What You See Is What You Get or WYSIWYG editor. So plug that term in at Mozilla site and up will pop up a few of these editors. I used the Xinha one which was the most popular one downloaded.
https://addons.mozilla.org/en-us/firefox/collections/nfroidure/wysiwyg/
I don't have to go back to IE now even though Costco concierge recommended I do that. How lame is that? The guy at the Costco store knew more than the tech support crew.
I love this monitor and plan to buy another and another cpu but would NEVER ever buy direct from HP again with only 20 day return policy. Will be buying a Dell 8700 with Win 7 Pro from Costco since none of the HP machines have 7 Pro on them. Today MS announced they will offer Win8 upgrades for free with Bing strings. They now can only give it away since no one wants it.

HP smart web printing is incompatible with firefox 4.0. What can be done to resolve this issue?

having recently upgraded to Mozilla's Firefox 4.0 it has disabled the 4.6 HP smart web printing saying it is incompatible with Firefox 4.0? Is there any way around this inconvenience of not having the ability to use this terrific HP pdct as do not have ability to print from a website using their print feature nor simply selecting print on the Firefox browser?
thank you

Anytime that there is a browser upgrade, it affects add ons functionality. If it is in the works to make it compatible, then it simply takes time for our team to create the necessary changes. But, as history has shown, the changes are never as easy as you would think, and occasionally is not compatible without a complete rewrite of the program. If it is made compatible, it will be listed when available on the Web Printing homepage.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Smart Web Printing Software

Is there a version of HP Smart Web Printing Software that will work with Internet Explorer 8.0? I upgraded from Internet Explorer 7.0 to 8.0 (using XP SP2), and my previous HP Web Site Add-On Version 2.15.7.0 was incompatible with IE 8.0, so I tried upgrading to HP Smart Web Printing Version 4.05. First I selected "Install Now" from the HP web site & thought the load was successful, but then I couldn't find it among installed programs on my PC. Then I selected "Download Only" from the web site, and ran the executable from my desktop, but it went into an uninstall mode and froze. I exited the program and selected the executable a 2nd time. It started to load but stopped, saying another install program was still in progress. I exited the program & rebooted the PC. I selected the executable for the 3rd time and the installation appeared to complete successfully. At least the application was listed among installed programs, but it does not appear anywhere on the IE toolbar, and I have not found any way to run the application. Is it even compatible with IE 8.0?

Gurnie wrote:
I am having the same problem! I'm NOT glad to see that someone else is having trouble too! I had IE 6 & downloaded a free offer of Smartwebprinting. I loved it! Then I got a message that said I should upgrade to IE 8 so, of course, I did! Then I was told that smart web printing is NOT compatible with IE 8! AFTER I downloaded it not before! I was very angry! Then today I find an upgrade for smart web printing so it would be compatible with IE 8. I was happy again! But, alas, it will not work! It asked if I wanted to replace the program I already had. I said 'yes'. Then when it tried to install....it UN-installed! I have written to HP twice with NO response! so I did uninstall the program, then downloaded the supposedly 'upgraded' version of smart web printing again. I am unable to find the program anywhere, I only have the 'exe' program. I don't know what to do from here?? I'm ready to go back to IE 6!
I've attached a screenshot of the SWP icon, so please check if you can see it. You may have to click on the '>>' button to see more buttons, and reveal the SWP button.
@Ronalds: It's not compatible with Vista 64-bit according to the specs, but try to install it anyways and see if it works.
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HP smart web printing with vista home premium and IE7

hello,
>my computer is HP pavillion slimline s7700n , printer AiO C4340, OS vista home premium 32 bit, IE is 7
>i just install HP smart web printing....this software work good when i am at my netzero main page (icon,clip, edit and print)
>
>i try to change browser (google chrome...found the icon...send it to IE toolbar...it work a couple of times...then died)
>
>HP/SWP icon is there on IE toolbar...clip book is there....alll clips are there....BUT editor show blank page only, so are prints.
>i can not understand why . i hope somebody can help.
>thanks

Driver_Found wrote:
I have installed Windows Vista 64-bit on a new computer (HP of course) and want to be able to use HP's "Smart Web Printing" software. I have used it quite a bit on a Windows XP machine and love it. Looking at the download page, it appears that the Smart Web Printing software is not compatible with Vista 64-bit. Is this correct? Will a new version be coming out that will be compatible?
Have you tried installing it anyways and see what happens?
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

HP Smart Web Printing Select Button does not appear

Just started to use Smart Web Printing. The Select Button as shown in the help file does not appear on the screen. Instead, a small box "x Select area to remove" shows within the area to print.
Printer: HP Photosmart C6380
System: Windows Vista SP2 Home Premium
Browser: Internet Explorer v9
[email protected]

Hi,
The HP Smart Web Printing software is not compatible with Internet Explorer 9, you should unisntall it and upgrade to its replacement app HP Smart Print which compatible with your web browser:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02994297&tmp_track_link=ot_faqs/top_issues/en_u...
Shlomi
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HP Smart Web Printing Window is Empty

I just installed Version 4.6 under IE8 (under Windows 7 64-bit). When I show the HP Smart Web Printing Window, it is empty with a white background (i.e. there is no selection tool). I checked IE's add-ons and everything you would expect to be enabled is enabled:

Per HP Support's recommendation, I unistalled and re-installed Smart Web printing and that resolved the problem.

HP smart web printing is incompatible with Firefox 7.0.1

HP smart web printing is incompatible with Firefox 7.0.1
Product name and model number: HP PHotosmart X7280 all in one printer
OS : Windows seven 32 bit system

Anytime that there is a browser upgrade, it affects add ons functionality. If it is in the works to make it compatible, then it simply takes time for our team to create the necessary changes. But, as history has shown, the changes are never as easy as you would think, and occasionally is not compatible without a complete rewrite of the program. If it is made compatible, it will be listed when available on the Web Printing homepage.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Firefox 15 incompatible with HP Smart Web Printing 4.60 , also DigitalPersona 5.0.0.4375

Win7 64-bit
HP Officejet Pro 8500 A909g
Firefox 15.01
Firefox, during installation, reports that two of my TM-2 2100's sotware features are "incompatible with Firefox 15.01"
They are:
HP Smart Web Printing 4.60
and
DigitalPersona Extension 5.0.0.4375
Did I miss a printer update or is/will there be a patch? Thanks!

Smart Web Printing has been replaced with HP Smart Print. For more information on that, please click here. It will tell you about upgrading to Smart Print and the differences between them. It will also walk you thru uninstalling the Smart Web printing and upgrading to HP Smart Print. Smart Print only Works with Internet Explorer versions 6-9. At this time, as of today there has not been any information on if an when a version will be made available for Fire Fox. I hope this helps.
I am a former employee of HP...
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HP Smart Web Printing is NOT WORKING....UGH!

When I click the select button nothing happens. Everything freezes. IE stops responding, I can't close, open, right click, left click.....nothing. I tried several times and each time I had to end the task in Task Manager. I want to uninstalling then reinstall it, but I do not know where to find that option so I can do it. Am I running the wrong version for my OS? Vista Basic Home Premium is my OS and I am trying to run version 4.60 Smart Web Printing. Can someone please help me too?
Thank you,
Tam

HP Smart Web Printing should work with vista and IE 6, 7, or 8.
To uninstall a program go to the control panel and look for a program maintenence option. Select it and a list of installed programs will appear. Select the one you want to uninstall and go for it. Before trying to install SWP again, check to make sure you have the latest version.

Hp smart web printing does not work on firefox. HP says this is not their problem and to contact Mozilla. Is there a plug in available?

I just bought a new hp printer. the software has a feature called HP web smart printing. The feature works on explorer but not on Firefox. HP says this is not their problem and suggested I contact Mozilla. Is an add on available and if not will one be made available.
I am using v. 3.6.13. and the printer is HP Officejet 4500.

HP smart web printing is an application that only works with IE. In spite of what HP have told you, if they want their application to work with Firefox they will need to make a version for Firefox. It is not down to Mozilla to make a version of the HP software for Firefox.

HP Smart Web Printing interfering with Internet Explorer

Hello - I have a new dv7-4183cl notebook and I just added a new Photosmart C310 wireless printer. When I added the printer, I installed all of the programs included on the installation disc. Since then, I'm having a very annoying problem with the mouse pointer changing from the typical arrow to the precision select crosshair within the active window of Internet Explorer (not on the address bar, toolbars, bottom taskbar). The effect seems entirely random, but once the pointer changes to the crosshair, it does not change back and I am unable to select anything on the page with left clicks. I have to close the page and open another. If I have multiple tabs, some tabs will be fine and some will not. I also have Safari installed and the problem isn't there so it seems linked just to IE.
When the crosshair is on the screen, I can hilight a rectangular section and a small box pops up saying "clip.." and "print.." So, just to see what happens, I selected clip and it brought up a pane on the left side of the screen for HP Smart Web Printing. I hadn't used this, but it seems to be the culprit because it is randomly turning itself on (so to speak). I've looked through the preferences, but can't find a way to turn it off.
Has anyone had such an issue? Should I try to uninstall teh Smart Web Printing? Is there an update from HP? It is an annoyance, but enough of one that I would return the associated printer and choose another brand if there were no resolution possible. Thank you and happy New Year to all.

Yes, I had the same problem and I found out it is due to the HP software HP Smart Web Printing. If you uninstall that program the crosshair pointer will not show up anymore.

HP Smart Web Printing 4.6 is incompatible with Firefox 3.6

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