HP Smart Web Printing 4.60 is incompatible withg Firefox 3.6.12l; what can be done, please?

My computer (desktop) runs on Windows XP2002 SP3 and Microsoft Works home edition. My new printer HP Photosmart Premium c390g-m has "smart web printing", but this feature is incompatible with my system, I am told. Can anything be done about this, please?

Talk to HP about when they're going to update that Smart Web Printing application to work with Firefox 3.6+ versions.

Similar Messages

  • HP smart web printing is incompatible with firefox 4.0. What can be done to resolve this issue?

    having recently upgraded to Mozilla's Firefox 4.0 it has disabled the 4.6 HP smart web printing saying it is incompatible with Firefox 4.0?  Is there any way around this inconvenience of not having the ability to use this terrific HP pdct as do not have ability to print from a website using their print feature nor simply selecting print on the Firefox browser?
    thank you

    Anytime that there is a browser upgrade, it affects add ons functionality. If it is in the works to make it compatible, then it simply takes time for our team to create the necessary changes. But, as history has shown, the changes are never as easy as you would think, and occasionally is not compatible without a complete rewrite of the program. If it is made compatible, it will be listed when available on the Web Printing homepage.
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • HP Smart Web Printing 4.6 is incompatible with Firefox 4.0.1.

     Are there any updates to HP Smart Web Printing?

    Hi,
    There's nothing compatible with Firefox 4.0.1 yet.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • HP Smart Web Printing 4.6 is incompatible with Firefox 3.6

    This was a handy app when I was running my prior version of Firefox, but I also like to keep Firefox up to date. Right now, Firefox wins.
    When will HP have an update ready?

    I actually haven't switched to 3.6, as I need the IE extender for some sites, and that isn't working on 3.6 yet, so I keep telling it to ask me later.
    I do have some smart printing recommendations that I use regularly:
    * If your eyes can handle it, print 2 pages per sheet.  I also duplex.
    * Always, always use print preview.  That will prevent useless pages from printing.
    * Also, you can print everything in black ink only.  I use fast draft for all my text stuff (which automatically goes to black only)
    regards, CF
    I work for HP and hope to make your day Sproutastic!

  • HP Smart Web Printing only works on Explorer not Firefox 4 are you going to update this as I do not want to change back to Explorer.

    I just downloaded the HP Smart Web Printing which is free for those who purchase printers. It provides ability to select and clip or print web pages. It works on Explorer but not Firefox 4. There are many such questions on forums in both HP and Firefox. I love Firefox and would hate to have to go back to Explorer.
    Firefox 4 also does not appear to have "Send to OneNote" either. I used to be able to do this in Firefox 3.

    SEE 72 PEOPLE WITH THE PROBLEM AND 13 NEW. LOOK ON YOUR OWN WEBSITE AND GOOGLE TO FIND THE MANY, MANY OF US WITH THIS PROBLEM.

  • Printer wont print: "HP Smart Web Printing is not compatible with FF 37.0.1" Also, I can't fill forms with Robo Form

    No details needed

    I understand that the message gives that Firefox does not support the printer giving issues as well as Robo Form is not filling in forms for Firefox.
    Please consider the troubleshooting steps suggested:
    *[[Fix printing problems in Firefox]]
    As for the addon/extension I can recommend trying Safe Mode to see if there is an issue with one of the add ons, or disable each of the extensions to troubleshoot what might be interacting with this feature.

  • Windows installer trying to install smart web printing

    Hi, 
    Everytime I click on my computer to open a folder or on the start button, windows installer tries to install smart web printing and I get an error message everytime. I have to manually close the window everytime. 
    I tried to remove smart web printing in the control panel but it didn't work. I also tried to install the new version of Smart web printing and unstall it but it didn't work.
    How can I solve this issue? I want to stop windows installer to try to install smart web printing everytime I open a folder. 
    I have Windows 7. 
    Thank you very much. 
    Marie 
    This question was solved.
    View Solution.

    Hi, 
    Finally I've figured out a way to solve this. I typed msconfig in "run", and unchecked all the HP, Smartweb printing and windows installer items in the services and startup tabs. I don't have the problem anymore.
    But thank you very much for your help!

  • How can I get "smart Web Printing" off Firefox - since it doesn't work here??

    When will HP recognize that Firefox is used by a lot of customers??

    Hi,
    If you don't have the Menu Bar displayed, right click just above the address bar and place a tick against Menu Bar.  Now click Tools, click Add-ons,click the Extensions tab, left click Smart Web Printing once to highlight it and then click the Uninstall option.  When done, restart Firefox.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • HP smart web printing is incompatible with Firefox 7.0.1

    HP smart web printing is incompatible with Firefox 7.0.1
    Product name and model number: HP PHotosmart X7280 all in one printer
    OS : Windows seven 32 bit system

    Anytime that there is a browser upgrade, it affects add ons functionality. If it is in the works to make it compatible, then it simply takes time for our team to create the necessary changes. But, as history has shown, the changes are never as easy as you would think, and occasionally is not compatible without a complete rewrite of the program. If it is made compatible, it will be listed when available on the Web Printing homepage.
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Firefox 15 incompatible with HP Smart Web Printing 4.60 , also DigitalPersona 5.0.0.4375

    Win7 64-bit
    HP Officejet Pro 8500 A909g
    Firefox 15.01
    Firefox, during installation, reports that two of my TM-2 2100's sotware features are "incompatible with Firefox 15.01"
    They are:
    HP Smart Web Printing 4.60
    and
    DigitalPersona Extension 5.0.0.4375
    Did I miss a printer update or is/will there be a patch? Thanks!

    Smart Web Printing has been replaced with HP Smart Print.  For more information on that, please click here. It will tell you about upgrading to Smart Print and the differences between them.  It will also walk you thru uninstalling the Smart Web printing and upgrading to HP Smart Print.   Smart Print only Works with Internet Explorer versions 6-9. At this time, as of today there has not been any information on if an when a version will be made available for Fire Fox.  I hope this helps. 
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • HP Smart Web Printing Software

    Is there a version of HP Smart Web Printing Software that will work with Internet Explorer 8.0? I upgraded from Internet Explorer 7.0 to 8.0 (using XP SP2), and my previous HP Web Site Add-On Version 2.15.7.0 was incompatible with IE 8.0, so I tried upgrading to HP Smart Web Printing Version 4.05. First I selected "Install Now" from the HP web site & thought the load was successful, but then I couldn't find it among installed programs on my PC. Then I selected "Download Only" from the web site, and ran the executable from my desktop, but it went into an uninstall mode and froze. I exited the program and selected the executable a 2nd time. It started to load but stopped, saying another install program was still in progress. I exited the program & rebooted the PC. I selected the executable for the 3rd time and the installation appeared to complete successfully. At least the application was listed among installed programs, but it does not appear anywhere on the IE toolbar, and I have not found any way to run the application. Is it even compatible with IE 8.0?

    Gurnie wrote:
    I am having the same problem! I'm NOT glad to see that someone else is having trouble too! I had IE 6 & downloaded a free offer of Smartwebprinting. I loved it! Then I got a message that said I should upgrade to IE 8 so, of course, I did! Then I was told that smart web printing is NOT compatible with IE 8! AFTER I downloaded it not before! I was very angry! Then today I find an upgrade for smart web printing so it would be compatible with IE 8. I was happy again! But, alas, it will not work! It asked if I wanted to replace the program I already had. I said 'yes'. Then when it tried to install....it UN-installed! I have written to HP twice with NO response! so I did uninstall the program, then downloaded the supposedly 'upgraded' version of smart web printing again. I am unable to find the program anywhere, I only have the 'exe' program. I don't know what to do from here?? I'm ready to go back to IE 6!
    I've attached a screenshot of the SWP icon, so please check if you can see it. You may have to click on the '>>' button to see more buttons, and reveal the SWP button.
     @Ronalds: It's not compatible with Vista 64-bit according to the specs, but try to install it anyways and see if it works.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.
    Attachments:
    SWP.jpg ‏6 KB

  • HP Smart Web Printing is NOT WORKING....UGH!

    When I click the select button nothing happens. Everything freezes. IE stops responding, I can't close, open, right click, left click.....nothing. I tried several times and each time I had to end the task in Task Manager. I want to uninstalling then reinstall it, but I do not know where to find that option so I can do it. Am I running the wrong version for my OS?  Vista Basic Home Premium is my OS and I am trying to run version 4.60 Smart Web Printing. Can someone please help me too?
    Thank you,
    Tam

    HP Smart Web Printing should work with vista and IE 6, 7, or 8.
    To uninstall a program go to the control panel and look for a program maintenence option. Select it and a list of installed programs will appear. Select the one you want to uninstall and go for it. Before trying to install SWP again, check to make sure you have the latest version.

  • Hp smart web printing does not work on firefox. HP says this is not their problem and to contact Mozilla. Is there a plug in available?

    I just bought a new hp printer. the software has a feature called HP web smart printing. The feature works on explorer but not on Firefox. HP says this is not their problem and suggested I contact Mozilla. Is an add on available and if not will one be made available.
    I am using v. 3.6.13. and the printer is HP Officejet 4500.

    HP smart web printing is an application that only works with IE. In spite of what HP have told you, if they want their application to work with Firefox they will need to make a version for Firefox. It is not down to Mozilla to make a version of the HP software for Firefox.

  • HP Smart Web Printing interfering with Internet Explorer

    Hello - I have a new dv7-4183cl notebook and I just added a new Photosmart C310 wireless printer. When I added the printer, I installed all of the programs included on the installation disc. Since then, I'm having a very annoying problem with the mouse pointer changing from the typical arrow to the precision select crosshair within the active window of Internet Explorer (not on the address bar, toolbars, bottom taskbar). The effect seems entirely random, but once the pointer changes to the crosshair, it does not change back and I am unable to select anything on the page with left clicks. I have to close the page and open another. If I have multiple tabs, some tabs will be fine and some will not. I also have Safari installed and the problem isn't there so it seems linked just to IE.
    When the crosshair is on the screen, I can hilight a rectangular section and a small box pops up saying "clip.." and "print.." So, just to see what happens, I selected clip and it brought up a pane on the left side of the screen for HP Smart Web Printing. I hadn't used this, but it seems to be the culprit because it is randomly turning itself on (so to speak). I've looked through the preferences, but can't find a way to turn it off.
    Has anyone had such an issue? Should I try to uninstall teh Smart Web Printing? Is there an update from HP? It is an annoyance, but enough of one that I would return the associated printer and choose another brand if there were no resolution possible. Thank you and happy New Year to all.

    Yes, I had the same problem and I found out it is due to the HP software HP Smart Web Printing.  If you uninstall that program the crosshair pointer will not show up anymore.

  • Hp smart web printing

    hi there,my hp deskjet d1660 works ok,but i have a problem.when i find a particular paragraph on a web page i click on select,Then drag the mouse to the picture,or paragraph.Then click clip,or print.The print box comes up,and i click print.The printer just puts out a blank paper.It worked fine the first 3,or4 times then every time i try to print a paragraph by going through the proper steps as obove the same result.The printer does not copy what i am trying to print.So I have to keep printing out the full amount of pages to print what i want.THIS IS VERY FRUSTRATING BECAUSE INK IS VERY EXSPENSIVE!!!!  Why does my printer work the old way,but KEEPS GIVING ME A BLANK PAPER WHEN I USE THE "HP SMART WEB PRINTING??"Like I said my printer does work properly,but it won,t print when I click select,and drag my mouse then click "clip",and hit print.It just spits me out a blank paper.What can i do to fix this???Sincerely,Weatherwizard

    When you say the screen always appears, are you wanting the HP Smart Print to minimize so that you can't see it, do you want it only to appear on one tab and not all of them, or are you wanting to get rid of HP Smart Print all together?  
    I'll do my best to help you but I do not have Internet Explorer 8.  Also, what kind of computer are you using (ex. Windows 7, Windows XP, etc)? I hope I can help but I can not install IE8 right now since I am working with Smart Print and how it does not work at all on IE10.  I'm more than happy to help if I can. 
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
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