HP Smart Web Printing and Firefox

Was able to update IE8 with Smart Web Printing, but not working in Firefox.  Will an update be available for Firefox? 

I believe an updated version of SWP will be released that'll work with FF 3.x.x. However, there is no release date specified by HP.
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  • HP Smart Web Printing Breaks Firefox

    HP Smart Web Printing Breaks Firefox Navigation bar.
    OS: Windows 7
    Browser: FireFox 3.5.6
    Application: HP Smart Web Print Version 4.6
    After installing it basically broke the Firefox browser bar.
    Here is the FriendFeed Conversation

    As far as I’m concerned this is by far the most intrusive and inconsiderate update HP has every released. Be where – if I had to guess I would say that HP is using EDS to do it’s update/releases. I only say this because as someone who worked for EDS for 14 years, I can tell you they are used to telling their end user what they must have how they are going to get it instead of the other way around. This is one of the main reasons I left EDS in 1999. So do not trust HP anymore. Always make a restore point before you apply any updates and only apply update when they apply to you and the way you use your computer. I for one am going to turn off HP update notices because I don't even want to know about an update unless I have some problem I need to solve.
    System Info:
    OS: Windows Vista Home Premium SP2 32 bit (all current updates applied as of 01/15/2009).
    Browser: Firefox 3.5.7
    Problem Area: Firefox Add-ons
    Problem and Solution:
    Hp Update notified me an update for HP Smart Web Printing to version 4.60 is available. Because I like to keep my computer software up to date I clicked install, what a mistake. The first thing I noticed is that the Norton Toolbar 4.0 was missing in Firefox 3.5.7. Turned out it was BROKE and/or disables although Firefox showed it as being present and enabled it was not, along with other Add-ons for Firefox.
    Things I tried:
    1)      Exit and restarted FF (no effect) 
    2)      Disable HP Smart Web Printing and Restarted Firefox (Norton Toolbar reappeared but still was not working along with other Add-ons.
    Final Solution:
    1)      Uninstall HP Smart Web Printing (I check delete/no to save anything)
    2)      Ran System Restore and restored to the latest System Check Point which was before the 4.60 update was applied because Windows was prevented from or just didn't create an automatic restore point in order to undo the update.
    3)      Uninstall HP Smart Web Printing again and again I didn't save anything (Why? I have no idea but it appeared that even though the previous version of HP Smart Web Printing should be installed it seems that the 4.60 updates are applied to it so it’s the only way I could get Firefox and the other Add-ons working right) Norton Safe Web still doesn't work right and is a 100% dysfunctional.
    NOTE:
    All Firefox Add-ons seems to be working except Norton Safe Web function. The green tick mark no longer show up so you have no way of know if the site is Safe or not until you click on a link in Google search so Safe Web will check it which as far as I'm concerned diminishes the protection/function 100%. The only solution may be to uninstall Firefox and reinstall it, which at this time I've not done because I am still trying to find a way around it.

  • How can I get "smart Web Printing" off Firefox - since it doesn't work here??

    When will HP recognize that Firefox is used by a lot of customers??

    Hi,
    If you don't have the Menu Bar displayed, right click just above the address bar and place a tick against Menu Bar.  Now click Tools, click Add-ons,click the Extensions tab, left click Smart Web Printing once to highlight it and then click the Uninstall option.  When done, restart Firefox.
    Regards,
    DP-K
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  • HP Smart Web Printing and IE8

    Hi, I am trying to help some friends who have recently bought a new HP desktop and HP printer.
    We have set up both and can print from programs installed, thats no problem. When we try to print a page from IE8 nothing at all happens. We have the HP Smart Web Printing software installed, but there is no icon on the tool bar, and it does not seem to be off the side of the screen. We have tried downloading and installing the Smart Web printing software again, but still it fails to work.
    We have been on the internet looking for solutions including making sure that the box it ticked in IE8 which allows 3rd part add ons. And also looked in add on manager, but the Smart web add on does not appear on the list. In fact there are no add ons appearing?
    I would be very grateful for any assistance.
    Cheers

    In IE8 on the lowest toolbar, to the right hand side is a "tools" pull down. Click on it, then select "Explorer Bars", you should see one called "HP Smart Web Printing". If you do and it does not have a check by it, simply click on that option. An SWP toolbar should appear. If you do not have thswp line I would suspect an installation problem.

  • I installed "HP smart web printing" and went to EXT and it said it was disabled because firefox doesn't support this extention. Is there a possibility in the near future to consider adding this EXT program to be compatible?

    It is compatible with Explorer but I really would prefer to work with Firefox but I also really like this HP program. Thanks

    Browsers that HP chooses to support are the last item (Technical Specifications) on this page --> http://h71036.www7.hp.com/hho/cache/482779-0-0-39-121.html
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You may need to update some plug-ins. Check your plug-ins and update as necessary:
    *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
    *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
    *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
    *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
    *'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

  • So are we close to getting a version of Smart Web Printing for Firefox or not?

    Subject says it all - when, oh when, will we get SWP for Firefox 3+ ?

    I'm tired of waiting for HP to supprt this add-on for FF 3.0 and just want SWP gone!  From FireFox and my machine.
    It started as a very useful add-on but, since it is not being supported, I want it gone
    There is no option to  uninstall it in my extension manager (it's faded out)  and I can not find anything under add/remove programs in XPPro.
    I even started a new profile, and it still shows up in the extension manager.
    Is there a removal tool or how do I get rid of it? What should I look for in the FF profile.
    I thinks I was able to use SWP once before the FF update. I never really got a chance to learn how to use it. Now it is useless.
    Why offer something that you are not going to support HP?
    Great idea HP, poor follow-thru
    Message Edited by BreezyTech on 09-27-2009 05:43 PM

  • Smart Web Print -vs- Firefox

    Firefox 3.6 is out now. It has been in development long enough for SWP to be ready to roll immediately, but is seems there is still no update. Does anyone know if there is an eta, or even if an updated version is being worked on?

    This is what I got from HP.
    HP does not announce product releases before the official introduction date because HP does not want to set customers' expectations and then not be able to deliver a product.
    Unfortunately, we at Technical support do not have an estimated date from the software team. I apologize for any inconvenience that this may have caused. But I can assure you that it should be available anytime in the near future.
    The information I have provided should answer your question.  If you have further questions, please reply to this message.  We will be happy to assist you further.
    For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.co.uk/diagnostics 
    Sincerely,

  • Firefox 15 incompatible with HP Smart Web Printing 4.60 , also DigitalPersona 5.0.0.4375

    Win7 64-bit
    HP Officejet Pro 8500 A909g
    Firefox 15.01
    Firefox, during installation, reports that two of my TM-2 2100's sotware features are "incompatible with Firefox 15.01"
    They are:
    HP Smart Web Printing 4.60
    and
    DigitalPersona Extension 5.0.0.4375
    Did I miss a printer update or is/will there be a patch? Thanks!

    Smart Web Printing has been replaced with HP Smart Print.  For more information on that, please click here. It will tell you about upgrading to Smart Print and the differences between them.  It will also walk you thru uninstalling the Smart Web printing and upgrading to HP Smart Print.   Smart Print only Works with Internet Explorer versions 6-9. At this time, as of today there has not been any information on if an when a version will be made available for Fire Fox.  I hope this helps. 
    I am a former employee of HP...
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  • Icon for hp smart web printing has disappeared. Have rt clicked on tool bar. Customize. not there

    Icon for hp web smart printing has disappeared in firefox. It does appear in IE but I use firefox most of the time. I rt clicked in upper right and chose customize. Icon is not there.

    HP stopped updating Smart Web Printing for Firefox a while ago, it was last compatible with Firefox 3.5 - SWP didn't work with 3.6.

  • Why can't I use HP Smart Web Printing since I upgraded?

    After I upgraded Firefox, it said that you do not support HP Smart Web Printing and I guess it disabled it. I use that a lot and want it back. If I have to go back to my old version, I would do it but don't know which version to go back to.

    Problems printing web pages
    http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer
    Check and tell if its working.

  • HP Smart Web Printing installed but no symbol in browser

    I just downloaded HP Smart Web Printing and it apparently installed itself (if I try installing it again I am told that it is already installed). When I try to use it I cannot find any appropriate symbol anywhere on the browser.
    QUESTION: Is there some other way to start HP Smart Web Printing if the symbol does not appear after installation (hot key, menu option, list of programs)?
    Windows 7 Ultimate 64-bit DE, Internet Explorer 8 32-bit DE
    This question was solved.
    View Solution.

    OK, I found out where the mysterious icon is hidden, thanks to a response given to Bonnie on January 19th 2010.
    In my case (IE8 German), I found that it is necessary to click the >> button at the end of the tool bar and that reveals additional icons, one of which is labeled "HP Smart Web Printing":

  • HP Smart Web Printing Window is Empty

    I just installed Version 4.6 under IE8 (under Windows 7 64-bit).  When I show the HP Smart Web Printing Window, it is empty with a white background (i.e. there is no selection tool).  I checked IE's add-ons and everything you would expect to be enabled is enabled:

    Per HP Support's recommendation, I unistalled and re-installed Smart Web printing and that resolved the problem.

  • HPÜ smart web printing

    Hi, I am using HP smart web printing and have a problem that German 'Umlaute' Ä Ö Ü ä ö ü are not displayed correctly. Instead they are displayed as some special characters. Is there a way to fix this?

    IE9 has not yet been released in final form, it is still in Beta.  I do not know if HP has any plans to support the Web Printing application on IE9, but if they do I would not expect them to release anything before the official IE9 release.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Windows installer trying to install smart web printing

    Hi, 
    Everytime I click on my computer to open a folder or on the start button, windows installer tries to install smart web printing and I get an error message everytime. I have to manually close the window everytime. 
    I tried to remove smart web printing in the control panel but it didn't work. I also tried to install the new version of Smart web printing and unstall it but it didn't work.
    How can I solve this issue? I want to stop windows installer to try to install smart web printing everytime I open a folder. 
    I have Windows 7. 
    Thank you very much. 
    Marie 
    This question was solved.
    View Solution.

    Hi, 
    Finally I've figured out a way to solve this. I typed msconfig in "run", and unchecked all the HP, Smartweb printing and windows installer items in the services and startup tabs. I don't have the problem anymore.
    But thank you very much for your help!

  • Hp smart web printing does not work on firefox. HP says this is not their problem and to contact Mozilla. Is there a plug in available?

    I just bought a new hp printer. the software has a feature called HP web smart printing. The feature works on explorer but not on Firefox. HP says this is not their problem and suggested I contact Mozilla. Is an add on available and if not will one be made available.
    I am using v. 3.6.13. and the printer is HP Officejet 4500.

    HP smart web printing is an application that only works with IE. In spite of what HP have told you, if they want their application to work with Firefox they will need to make a version for Firefox. It is not down to Mozilla to make a version of the HP software for Firefox.

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