HP Solution Center not working

Product: HP C4580 All-in-One printer
Operating System: Vista Home Basic
Browser: Firefox 33.0
Shockwave Flash Player 15.0.0.189 plug-in installed
My problem:
When I try to start Solution Center, I get the following message:
This Program requires a missing Windows component
Progam: hpqdirec.exe
Publisher: Hewlett-Packard Company
Location: C\Program Files\HP\Digital Imaging\bin\hpqdirec.exe
My mention: The specified file exists in the specified location, (1,008 KB)
When I look for details, the answer is:
This program requires flash.ocx which is no longer included in this version of Windows.
Can someone help me?
Thanks,
I. Ciuc
This question was solved.
View Solution.

Your going to need to "scrubber" the software to remove everything. After running the scrubber your going to need
to reinstall the software. Heres the steps to run the scrubber:
Method 1: From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77752-2&cc=us&dlc=en&lc=en...
10. Run the download to reinstall the printer
Method 2: If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77752-2&cc=us&dlc=en&lc=en...
10. Run the download to reinstall the printer
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP

Similar Messages

Solutions Center not working. Photosmart C306g. Windows 7 64 bit. "Parsing Error"

HP Photosmart C306g
Windows7 64 bit
When I click on the HP Solutions Center on laptop to scan, I get the Error message "Parsing Error in file C:\ProgramFiles (86)\HP\DigitalImaging\bin\hpqscloc\1033.xml"
Worked just fine in the past,not sure when it stopped working.
Spent 4 days trying to uninstall & reinstall from internet. Just ordered the cd because I couldnt find mine.

HI Bonnie-Boo,
Here is a link to a post that Travis_C solved an issue for someone with the same error message you are getting. The steps are general so if you need any help or need anything let me know. Also you can find out more about parsing errors here.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Solutions Center not working after IE 9 install

Windows 7 64-bit
HP 4500
HP Solution Center worked fine (over a home network)
Upgraded IE 8 to IE 9
Printer still works fine
HP Solution Center no longer opens. The following error message appears.
HP Solution Center cannot run because your device installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the Start menu.
I have checked my Flash Adobe and its current. I have uninstalled and re-installed the Solutions center 3 times and I still get the error. What do I do next? I need to scan.
This question was solved.
View Solution.

Hi Ms_Lumberjack,
Try using the scrubber built into the CD or Download.
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe or .bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
If software was downloaded and extracted to your system:
1. Type %temp% in the run or search for programs and files field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe or .bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Lenovo Solution Center not compatible with Win 8.1 ?

After teh Windows Update on November 16th ... The soltuions center display a critical error syaing theat my Windows was never updated !?! Any other having this bug ? I wonder what prevents my Solution Center software from reading the update history !!! ...

Hi Griggs1,
Welcome to the HP forums!
I see you're having issues getting the Solution Center to work with your new Windows 8.1 laptop. I'm sorry to hear this, but with a bit more information I'd be happy to lend a helping hand
1. What model HP printer do you have?
2. Is the printer connected via USB or wireless?
3. Are you able to run the scan even though the Solution Center says the printer is disconnected? (I only ask because I've seen it many times!)
4. Have you tried downloading and running the HP Print and Scan Doctor yet? If not, please try that and let me know what it has to say! If it fails anywhere, just let me know where it fails.
5. Did you install the printer using a download?
Once I have this information I will certainly do my best to have a deeper look into things!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

TS3960 same problem with mavericks server app....tried additional ino solution did not work..any suggestions?

TS3960: Server App or Server Admin can't connect to a newly upgraded Lion server
same problem with mavericks server app....tried additional info solution did not work..any suggestions?
All log in info is correct. will not accept worked fine on 10.8 just upgraded to 10.9 and will not work. deleted and reinstalled server app 3.0.1

Figured it out....went to server...settings...check allow remote administration using Server

I have triple pointers on PSE7 & Windows 8. Windows 7 solution does not work

I have triple pointers on PSE7 & Windows 8. Windows 7 solution does not work-can't find how to change DPI

Right click on your Desktop and select Screen Resolution
Then in the screen that comes up, click on Make Text or Other Items Larger or Smaller
Then move the slider under Change the Size of All Items to Smaller and restart windows 8

Cannot open files with a double click !! Trackpad solution does not work, just makes my cursor move slowly. Have not found a solution in forums. Help needed please!!

I cannot open files by double clicking ... have looked at forums and no solution yet !!! Control click is the only way i can open files
"If you go to System Preferences > Accessibility > Mouse and Trackpad - You can set the speed of the double click to be much slower. Hope this helps someone else with a similar problem. " this solution did not work it just made my cursor move at a snails pace.
Thanks for any help forthcoming !!!

found this on another websites forum .... it worked
I figured it out. Thanks everyone!
I had to turn on my wireless mouse... And even though I wasn't using my wireless mouse and just the trackpad...I had to turn on my wireless mouse then adjust those settings...Had to turn down the speed. Then Once I shut the mouse off and started to use the trackpad again it works perfectly.
I'm not sure why the mouse settings would change the trackpad settings but it did.

SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

Took me some time to figure it out, but I got it to work.
First of all, the preliminaries:
I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well). My printer is an HP Photosmart C7280. If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those. As such, I wanted to run the HP installation files to have increased functionality.
Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons. There was only an "Exit" button.
Here's how to get it to run and install properly.
Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
Run the installation file as you normally would in Windows 7.
I tried this two ways.....the first while connected via USB cable. It worked just fine with no errors.
I also tried it with the printer connected to my network via WiFi. Ran into some problems.
The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer. The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer. I waited, waited, waited for an hour, and it wouldn't get past this. Not to worry.
Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
Enter the Task Manager with CTRL-ALT-DEL. You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
Below the "Apps" list you will see the "Background Processes" list. In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU. Highlight this entry, then click, "End Task" at the bottom.
The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed. HP Solution Center works normally, as does printing, scanning, etc.
Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
Please let me know what the exact "SNMP" message is when the installation hangs. Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
Hopefully this will help you.
This question was solved.
View Solution.

thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device.
I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8.
thanks again for the post

HP Solution Center stopped working and HP Print and Scan Doctor cannot find my OJ4680

HP Solution Center came installed on my HP G60 notebook with Windows 7 premium 64 bit. It suddenly stopped working--it says it cannot run because the device installation is not complete. If I open HP Sup0ort Assistant it says the OJ4680 is ready and it is designated as the default printer in Printers and Devices but when I try to run HP Print and Scan Doctor it cannot find it--it can only find OJ4500 which I use when I'm in my second home. Please help me fix this as at this point I can't print or scan.

Thanks for the help and quick response. I haven't tried your solution yet because before I received your instructions I updated the drivers again and it appears to be working though I've had a message since then that I couldn't scan because my device was offline which was not true as I had just printed a document. I used HP Print and Scan doctor and followed the steps which included turning the device off and unplugging it for 60 seconds. I can now copy, print and scan but I still have the yellow triangles with exclamation points on both my PC and all in one. I'm not sure I want to do more at this point since everything is working well at the moment. BTW my laptop is set for automatic updates by HP and Microsoft, why didn't they keep this problem from occurring?

HP solutions center stopped working for photosmart d110a

After using HP Solution Center (HPSC) for scanning on my D110a via wireless connection to my Win8 laptop (all current win8 updates installed) for many months it just stopped working. The printer is recognized in HPSC but after selecting the Scan Picture button it times out with error "The scan cannot be performed because another computer is using the networked device." The extended error informations is 8, 0, [(18, -2147467259)]. I have downloaded, uninstalled and reinstalled HPSC three times and rebooted the pc and the printer each time to try and fix the problem without success. I can see the printer in the Windows Control Panel and can print to it from all networked computers in the house, just no scanning.

Hello again DocRocks,
I have a few other suggestions that we can try.
This may take some time to get all the ducks in a row but I think it may prove to be successful for us.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once the printer is connected to the wall outlet, please do a proper shut down with the use of the on/off button. This will do a semi power reset on the printer .
I am going to give you a link for Uninstalling the Printer Software. Do a complete uninstall of the software and drivers and once it is complete, please restart the computer.
When the computer is back on, disable any firewalls or anti virus protection. We don't want anything getting in the way when we do the new installation.
The next link i have for you is the HP Photosmart Full Feature Software and Drivers. Save this file to the Desktop of the computer so that it creates its own icon. This will make it easy to find when the download is complete.
While the download is taking place, we are going to move over to the printer. On the front panel of the printer use the right arrow key and go to the Setup Icon. Once in the Setup menu, use the right arrow key and go to the Wireless option and press OK. Scroll through the Wireless options until you see Restore Network Defaults. Once the defaults have been reset we are then going to run through the Wireless Setup Wizard.
The Wizard will get the printer back on to the network and you will be prompted for a user name and password.
Back on the computer the download should be complete and you can now double click on the new icon. Follow the installation instructions. You will be given connectivity options and when you choose wireless, you will be asked to type in the IP address that can now be found on the printer.
This should take care of the issues that you have been experiencing.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks again for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Solutions Center stopped Working on Windows 8

I have been using HP 3210 all in one printer for quite some time on Windows 8. All of the sudden earlier this week or last, I noticed the Solutions Center no longer worked. A message comes up saying the device software has not installed correctly. I have tried reinstalling the entier software, but get the same response. Any ideas of why it was working and now all of the sudden it does not. the printer still prints out fine, just can't use the solutions center.

Hey @BOWZ,
Welcome to the HP Support Forums!
I would like to assist you today in resolving the error with HP Solutions Center 'Device Software has not installed correctly' with your HP Photosmart 3210 All-in-One. Being that you're running Windows 8 there is a good chance that if this was working for a period and suddenly stopped working a Windows Update most likely caused the conflict. Now I know you have already tried reinstalling your software and that failed to resolve anything. I'm going to offer a few more steps here to get your Solutions Center software up and running again.
Step 1: Uninstall your HP Software:
Open your start screen by either clicking on the Windows start button on the bottom left of your computer screen or by selecting your Windows button on the bottom left hand corner of your keyboard to the right of the Ctrl button
Once your Start screen opens just type 'programs and features' and the Programs and Features option should automatically populate. Should it not show as an option then you may need to select 'Settings' on the right hand side and then choose 'Programs and Features'
Once Programs and Features launches a list of all the programs installed on your computer will populate. Locate the HP Photosmart C3210 software and uninstall it. Note: you should see a file that says 'HP Photosmart 3210 basic driver' and one that shows 'Solutions Center,' ensure that they are removed from your computer.
Once the HP Software is uninstalled then reboot your computer
Step 2: Empty your Temp Files:
When your computer comes back on, reopen your Start screen and type 'Run'
Select the Run box and then type in the run box %temp% and select OK
When the Temp folder opens select Ctrl + A at the same time on your keyboard to select everything in the Temp folder
Next release Ctrl + A and select Delete on your keyboard
Almost everything should delete out of this Temp folder. If any files are still being used on your computer you will have the pop up to 'skip' these.
Note: Only Temporary files are being deleted. No files or folders for your actual computer will be removed by doing this.
6. Once the files in the Temp folder have been deleted then close the folder
7. Right click on your Recycling Bin on your Desktop and left click on 'Empty Recycling Bin'
Step 3: Run an MSCONFIG Selective Startup:
Reopen your Run box again and this time type msconfig and select OK
When the System Configuration Utility opens select 'Selective Startup' and uncheck 'Load Startup Items'
Click on the Services tab at the top and uncheck 'Hide all Microsoft Services' at the very bottom
Select Disable All on the right hand side
Select Apply and OK
When prompted, restart your computer 1 more time
Step 4: Reinstall your Software and Drivers:
You're now ready to reinstall your HP Software and Drivers. Please select this link: HP Photosmart and Officejet Full Feature Software and Drivers for your drivers.
Select Download and Run the HP installer when prompted
Follow the on screen instructions to complete the install of your HP Photosmart 3210 All-in-One.
Does Solutions Center work now?
If yes, please re-enable your Startup Services again.
How to Enable Startup Services:
Open the Run box and type msconfig and select OK
When System Configuration Utility opens select 'Normal Startup'
Select Apply and OK
Restart your computer again when prompted
Please let me know if these steps resolve your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Solution Center stopped working after Flash Player problem

HP solution Center won't open. Flash Player deleted in error. HP automatic update just before issue.
HP Photosmart C7280
Windows Vista 32-bit
Google Chrome says Flash Player automatically updated when try to download
Printer and scanner working from printer
This question was solved.
View Solution.

Hi,
Make sure to update the latest Flash Player for your PC (And not the Google Chrome) Plugin by going to http://get.adobe.com/flashplayer via Internet Explore.
Reboot the PC and try launching the HP Solution Center again.
If the issue persists, insert the printer installation disk.
Open Computer, right click the CD Driver and select Browse.
Enter the Setup Folder.
Enter the SolutionCenter folder.
Right click SolutionCenter.msi (May be identified by its different icon) and select Repair.
Confirm any prompt or alert, reboot the PC if prompted to and check for any change,
If the problem still persists, please let me know what error you may get while trying to open the HP Solution Center,
Regards,
Shlomi
http://get.adobe.com/flashplayer
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Dragon Gaming Center Not Working - GS60 007 Ghost

Dragon Gaming Center does not work for my laptop anymore- I have downloaded and reinstalled from the MSI website.
I click the app- The typical Microsoft security warning pops up, I press ok, and nothing happens
Event viewer data:
Application: Dragon Gaming Center.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception.
Faulting application name: Dragon Gaming Center.exe, version: 1.0.1405.801, time stamp: 0x536af30b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
Exception code: 0xe0434352

Your link error message
"Dragon gaming Center has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
The 1.0.1403.0501 Version (no error box- this is from event viewer)
: Faulting application name: Dragon Gaming Center.exe, version: 1.0.1405.801, time stamp: 0x536af30b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
Exception code: 0xe0434352
Fault offset: 0x000000000000606c
Faulting process id: 0x109c
Faulting application start time: 0x01cff3ebf90ab420
Faulting application path: C:\Program Files (x86)\MSI\Dragon Gaming Center\Dragon Gaming Center.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 372dbc02-5fdf-11e4-82e0-7c7a91561232
Faulting package full name:
Faulting package-relative application ID:

Scanjet 5590 solution center not there with win7

I have used my scanjet 5590 for a number of years with OS Vista. I have just wiped my hard drive clean (reformat) and done a total clean install of Win 7 64bit. I have installed setup_full_5590_14-5 and have NO solution center available. I have installed setup_basic_5590_14-5 and do have functionality of the scanner - however , as you know, very basic. Please help me get my SOLUTION CENTER BACK. Thanks

Hello skidog
Thank you for posting on the HP Forums!
I understand Solution Center is not running anymore. For a significant list of troubleshooting steps, please reference this thread, where the steps should resolve the issue: HP deskjet D2300 series driver not working in windows 7
However, this is a commercial product. If you still require assistance, please post this issue on the HP Enterprise Forums
Please let me know what happens. Thanks!
Mario
I worked on behalf of HP.

My Vostro is trashed. I salvaged the hard drive and have it in a cage. I was able to save my bookmarks as an HTML file. How can I import them into a new computer? I asked a similar question yesterday and the solution did not work.

I have the original hard drive in a cage (i.e., I can not boot to it or load applications from it). I can access any file on the old drive from the new computer. I have also saved the bookmark file as an html file. I was given a solution to import from the html file that does not work.
How can I get my old bookmarks moved to my nes hard drive?

I plugged my old drive into an identical Vostro and saved my bookmarks per the instructions. Later, when I check the file, it was in html format. While waiting for the replacement laptop to arrive, I put my old (Vostro) hard drive into a case so I could access the files. I have been able to launch web pages from the file bt accessing them through My Documents so I know the file is good. The problem is, I apparently need to convert them into a JSON file in order to use them. There is a set of instructions on the Mozilla/Firefox website but that method does not work.

HP Solution Center not working

Similar Messages

Maybe you are looking for