HP Solution Center Printer Wireless Connection

HP OfficeJet X6480 Printer, Wireless Connection. I recently upgraded from Windows Vista (64-bit) to Windows 7 (64-bit). After installing Windows-7 drivers & software for my printer, HP Solution Center continues to say that my printer is not connected & is off-line. I know for a fact that this is not tue, because I can print a test page & other documents. I realize that this is "not really a problem", but was wondering if there was an additional patch or software version necessary to resolve this issue.

Heck Solution Center doesn't ever find my wireless printer at all, yet every thing is installed and runs perfect.
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I worked for HP but now I'm retired!

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PRINTER WIRELESS CONNECTION ISSUE

PRINTER 3050A All IN ONE Printer Scanner Fax
prints well with USB Connection BUT doesn't print on ePrint or Wireless, THOUGH the lights indicate there is positive connection. Error MSG: "Printer is Offline" but HP Printer screen indicates Online as do all ligths on printer. I've used the Router WSB reset and have completely shut the printer down, unplugged it and resumed in more than an hour. No change.

Hi @LITTLEBOYBLUE,
Welcome to the HP Support Forums! I see you are not able to print wirelessly to your HP Deskjet 3050A, when you attempt to print wirelessly, you get a 'Printer Offline' error message. You have 2 options when setting up your DJ 3050A to your network, you can use the HP's Auto Wireless Connect or do a USB to Wireless conversion. To get started click on the link below:
Setting Up the Printer for a Wireless Network for the HP Deskjet 3050A and 3070A e-All-in-One Printe...
Please let me know if you were able to connect your HP DJ 3050A to your Wireless network successfully.
Thanks,
HevnLgh
I work on behalf of HP
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1415 fnw printer wireless connection extremely slow or not working with OS X, works with windows

The wireless connection to the printer is either extremely slow or not working at all on OS X Yosemite. It shows up in the list of printers in Bonjour in Safari, and I can connect to parts of the web interface if I wait a very long time. However, I cannot add the printer as a new printer in System Preferences even though the printer shows up.
I have upgraded to the latest firmware. The WiFi indicator on the printer is on, "green", and it has a reserved IP showing up in my router (ComCast). It seems that Windows machines can printer to the printer wirelessly without a problem.
Any help appreciated.
Stephen
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Hello @sscotti,
I would like to assist you today with installing your wireless HP LaserJet Pro CM1415fnw Color Multifunction Printer on your Mac OS X 10.10 Computer. Now you indicate in your post that this printer works fine with Windows computers, and you are able to 'see' the Bonjour printer on your Mac. Therefore, the issue that you are experiencing is not network related. Rather, I do believe that you are experiencing a driver conflict on your Mac OS X 10.10 computer. Can I please have you run the steps below to resolve this issue.
Step 1: Uninstall Drivers and Software:
First, I'm going to have you 'clean up' your Mac OS X 10.10 computer to verify that any trace of your Laserjet printer is gone so we have a nice clean slate to work with. Please click here and when the website opens select the drop down for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for Mac OS X 10.10. Run the appropriate uninstall steps for the method in which you originally tried to install your printer: Apple Updates, or the HP Driver download.
Once the uninstall is complete, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
Please click here to download the appropriate Mac OS X 10.10 drivers for your HP Laserjet printer.
Once the website opens select the 'download' button on the top left
Once the download has completed, please follow the onscreen steps to reinstall your printer.
Once the reinstall is complete, test the print and scan functions to ensure that your printer is functioning as per normal.
Please respond to this post with the result of your troubleshooting. Should you still be experiencing issues there are additional steps I can have you run through. I look forward to hearing from you. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP Photosmart 7510 printer wireless connection to Mac Book Pro

My new HP Photosmart 7510 wireless printer won't stay "connected" to my Mac Book Pro. Every time I try to print, it says it is "looking for printer" and "printer is disconnected." Sometimes it finds the printer and I get the pages, but several times, it hasn't found the printer at all. Thanks!

Hi there clhs,
Could you provide the community with a little more information to help narrow troubleshooting? How are we connected to the printer USB/Wireless/ethernet?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Having a problem with wireless connection. On my Windows XP 32 bit system and a 6510 printer, initi

On my Dell Latitude D620, Windows XP 32 bit system and my 6510 printer wireless connection (Linksys EA4500) , everything works fine after the computer is booted. After a period of time (usually overnight), I lose connection to the printer (the scanner icon with a red x is shown on my Windows task bar and I can't print. Ran Windows Fix and the HP fix programs. The only thing that solves it is to reboot the computer. A second symptom is that my IE8 stops connecting to the internet at the same time (gives a 'waiting for' response that never changes). Firefox still connects OK when this is happening. So I suspect the problem isn't with the printer, but with my Windows set up. It is a fresh XP SP3 install (hard drive crashed, but it happened before also). I reset IE, checked my proxy, no malware, happens with or without firewalls and security programs.
Hoping that someone else has run into this problem. Been all over Google, and the IE doesn't work / Firefox works is fairly common, but none of the fixes helps.

If you want you can reload Firefox 4.0 or the last "old" version is 3.6.16 and is available here:
http://www.mozilla.com/en-US/firefox/all-older.html
Just reinstall your choice of FF. The bookmarks are in a different directory and are NOT overwritten. Some of the Add-ons that worked in 3.6 DO NOT work with 4.0, pay attention and head any warnings when you start 4.0.
I had to disable extensions: Flashblock and WOT
Firefox SafeMode? - A troubleshooting mode.
1.You can open the Firefox 4.0 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.
For more help, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
Hope this helps you out.
Feedback is appreciated especially if this helps you out.

One Solution for Fixing Slow Wireless Connection

Quick and easy solution for slow wireless connection.
My hardwired PC connection was working fine over FIOS, but my wireless connection through my Macbook Pro was soooo slowwww, although the machine itself was fine. Pages would take forever to appear, then finally sort of pop up. Didn't really seem to be a Mac problem, just a connection problem.
After searching forever to find a fix, I found a quick & easy solution that works at least for now: change your DNS address.
I'm not a techie so I don't know ALL of the implications of doing this, but in desperation, it has worked for me and I think at no risk to your network or machine. Changing my DNS address has made my connection blazing fast and relieved many weeks of frustration.
HOW: I can only share how to change on a Mac. (Please chime in if you can give directions for PC. ) Just go to this Apple support page, which will outline exactly how to do it. I used 4.2.2.2, I think you can also use 4.2.2.1 as the DNS address. http://support.apple.com/kb/TS2002
Other resources I've found follow:
(specific to FIOS): http://www.stationstops.com/2008/04/16/high-speed-internet-3-tips-to-optimize-your-verizon-fios-broa...
(Specific for Mac): http://forums.macrumors.com/showthread.php?t=358919
Maybe this is a commonly-known fix but it wasn't for me, so hopefully it will help some of the other less-than-technical people out there. Good luck!

Actually this is a common problem with Mac OSX (http://rubyisbeautiful.com/2008/2/8/osx-dns-fix-update) and how it does DNS lookups and pertains to routers that provide the internal gateway (i.e. 192.168.1.1) as the DNS address which is what the ActionTec does by default.
You can change that at the router level to either push out Verizon's dns that the router then uses or any other open dns server. I had to do this a long time ago for some of the OS X boxes on my network.

TS3274 can not connect printer..error msg can not find airport printer printer wireless to airport extreme

printer not recognised. Printer wirelessly connected to airport extreme. iPad will not find printer

Thank you so much Paul_31 for your suggestions, HUGELY appreciate the effort
I have reset the printing system, a few times for good measure but nadda.
I have also looked at getting the software from the Apple site after seeing that with Snow Leopard you should let the operating system lead the install not the manufacteurers software as it is most likely out of date. I too found it wasn't there so I uninstalled the software got up the CLX_3300 series stuff then went from there with the USB cable. It apparently hasn't worked either
Unfortunately now after using the print utility to scan for a while that has now gone again on the last restart of the Mac. I am so completely clueless
The box says the printer is compatible, the place of purchase said it was compatible, the Samsung site says it is compatible.
I think it's the set up of my Mac? Our maybe a glitch in the network settings?
Thanks again

Solution center on android phone

I have a samsung galaxy S5 phone . Can i download and use solution center, print and scan doctor on my phone

Hi, Unfortunately no, Windows software and driver won't work on Android products. You have to use apps on your Android phone. Have you tried HP ePrint app ? Please use Google Play/Store to install that app you can print on many (but not all) HP printers. Regards.

SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

Took me some time to figure it out, but I got it to work.
First of all, the preliminaries:
I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well). My printer is an HP Photosmart C7280. If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those. As such, I wanted to run the HP installation files to have increased functionality.
Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons. There was only an "Exit" button.
Here's how to get it to run and install properly.
Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
Run the installation file as you normally would in Windows 7.
I tried this two ways.....the first while connected via USB cable. It worked just fine with no errors.
I also tried it with the printer connected to my network via WiFi. Ran into some problems.
The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer. The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer. I waited, waited, waited for an hour, and it wouldn't get past this. Not to worry.
Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
Enter the Task Manager with CTRL-ALT-DEL. You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
Below the "Apps" list you will see the "Background Processes" list. In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU. Highlight this entry, then click, "End Task" at the bottom.
The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed. HP Solution Center works normally, as does printing, scanning, etc.
Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
Please let me know what the exact "SNMP" message is when the installation hangs. Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
Hopefully this will help you.
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thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device.
I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8.
thanks again for the post

HP Photosmart Premium all-in-one C310a printer, Solution Center will not stay installed.

It seems lately, past month or so, that the HP Solution Center keeps failing and needs to be reinstalled. I get a message which says:" HP Solution Center cannot run because your device installation is not complete." followed by a list of steps to take to remedy the situation, which do not work. I have to uninstall and reinstall the printer and then it will work, but after I shut the computer down for the day or run a virus scan (PC Matic) the problem returns. Can anybody help me?

Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet 4500 G510n-z Wireless connection prints from Windows Vista but not from Windows 7

HP Officejet 4500 G510n-z printer appears to be connected to my Dell Notebook running Windows 7 on the HP Solution Center page but does not print.Documents just get stuck in the que. It was printing then it wasn't then it was then it wasn't. The printer works when I print from an older notebook running Vista. The last time this happened, I uninstalled and reinstalled HP software and that didn't seem to help. Then, for some inexplicable reason, printing started working. Now it has stopped working again.I can scan from the Windows 7 Notebook but no printing. I've tried all of the troubleshooting tools I could find without success. Thanks for trying to help.
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View Solution.

Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
4. corrupt print driver.
Turn off any firewalls you have and move anything that can cause interference away from router.
If none of the above resolves issue, I'll have you install another print driver.
Click on start.
Go to Devices and Printers.
Click on Add a Printer.
Add a Local printer. Create a new Port and choose "Standard TCP/IP port.
Hit Next.
Type in 192.168.1.12 in the Hostname or IP address box. (uncheck "Query the printer" box)
Hit next.
When the Printer List opens up, click on windows update. ( this will take a few mins)
After the box shows up, Pick HP (not Hewlett Packard) on the Left and pick "Deskjet 990c" on the Right.
Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

How do I add a second hp printer to HP solution center

I am currently showing my older Desk jet HP 6380 printer in the HP solution center software as it should and it works fine. I have now added a HP Desk Jet 3052A printer to my office. Both printers are set up for wireless connection, both are 3 in one, and both printers work fine. I like using the HP solution center program to manage my printing / scanning. I want to add the new 3052A printer / scanner to the solution center so that I can switch between printers. How do I get both printers to show in the Solution Center software or can I?
running Vista O/S
Thanks
Maxter

Hey Maxter. To do this you need to add a device from the software installation. Here is how you can do that:
If you do not have the downloaded software, you can find the setup source located within the HP Folder:
Open Computer.
Enter Drive C
Enter Program Files folder (If you have a 64 bit OS, enter Program Files (x86))
Enter HP folder
Enter Digital Imaging folder
You will see a random folder containing the installation source, you can recognize the folder by it's long name (the folder name should have a similar structure as {17016DA1-F040-4032-BD36-34DD317BC9D5})
Run Setup.exe and select Add a Device.
Let me know if this helped at all.
Thanks!
Sean
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Cannot download Solution Center for Off Jet 6500 Wireless since going to Windows 8.1

I get a failure message and am unable to download HP full feature software (a.k.a. the "solution center") for my HP Officejet 6500 Wireless on my Aspire E1-571-688 Laptop. The solution center was successfully downloaded when I got the laptop in August 2013. It was running fine until I upgraded from Windows 8 to 8.1.
When I discovered that the solution center would not run, I removed the printer and driver software beofre trying to reinstall. When trying to get the Solution Center back, I can't get past the download step because during download it "fails". I was able to download "drivers only" through the "add a printer" option, and I do have printing capability, however I am unable to use the scan function from the laptop (or directly from the 6500).
Weird that I can't get the scan function to work on the unit itself (I get the "no scan options" message when trying to do so) as I have confirmed mutliple times that the printer is successfully connected to the correct network.
Help please! Thank you
Geo48

Geo,
Welcome to the HP Forum.
You will not have access to the full features of the printer software until you manage to install the Full Feature Software. Scanning is one of those functions.
The initial Connection to the Internet is indeed part of it -- you need a reliable, clean, consistant connection that will allow you to download the full data file. Your connection may be dropping out part way through.
You may need to upgrade your network drivers after the Upgrade to Windows 8.1 . There are other issues can can plague a system after the Upgrade, most are well documented at this point. You can check with your system's Forum to what others are saying.
Basic Drivers only are much smaller in size -- just a few MBs.
Random Thoughts..
You need to resolve the network issues so you can download the full software.
You might have a friend download the file onto his computer and transfer the file to your system using a USB stick. This does not fix your network problems but it does solve at least the issue of not being able to get a hold of the installation package.
You might try taking the computer to a friend's house -- if the issue is not within your computer's network setup, then the Upgrade may have "upset" the relationship between the computer and your home network.
Click the Kudos Thumbs-Up to say Thank You for the help." .
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

HP Solution Center Software ungrad to Windows 7, will not set up the printer in software

After upgrading from Windows Vista to Windows 7. This was a clean reinstall of Windows Vista and then the upgrade was in stalled. I downloaded the new version of the HP Solution Center full and set it up in my computer.
The printer is HP Officejet Pro L7580 and I have set up the print in my control panel as wireless connection and my wireless software for has been upgraded for Windows 7 and the printer is properly connected and printing.
However when I try to set up my printer in the HP Solution Software it will not set up as a wireless connection for my computer.
Does anyone know how to solve this problem?

I get printer c8100 series will not work scanner at hp solution center. Please help me out?

Printer loses wireless connection after some hours

Hello to all!
Printer is connected and I can see on the screen correct IP. Desktops with Win7 and Ubuntu are used. After switching on printer works properly, but several hours later its unreachable from both systems. Printer shows connection, I can see it in router web access tool, but it is unreachable. I have to switch off printer, reboot the router, then switch on printer - and it works. Not very comfort.
Does anybody know how to fix this bug?
This question was solved.
View Solution.

Hi @varspb,
Welcome to the HP Forums!
I noticed that your HP Deskjet Ink Advantage 6525 printer is losing wireless connection after some hours with Windows 7 and Ubuntu. I am happy to look into this connection issue for you!
For Linux support, please take a look at this website, http://hplip.sourceforge.net/.
Otherwise, please see the following guides:
HP Single-Function and Multifunction Printers - 'Printer is offline' Message Displays on the Compute....
HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series - Prin....
Tips for preventing wireless connection issues
The following tips can help prevent wireless connection issues:
Move the printer and the computer or access point (router) closer together.
Remove any metal objects between the printer and the computer or access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless transmission.
Move any device that emits radio signals farther away from the printer. Devices such as microwaves and cordless telephones can interfere with wireless transmission.
Consult the router manufacturer for updates and configuration of your router.
Make sure that your computer is not connected through a VPN. You cannot access your printer on your wireless network while connected to a VPN.
Also, please take a look at this website, HP Wireless Printing Center - Troubleshooting Issues.
Hope this helps, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Solution Center Printer Wireless Connection

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