HP Solution Center Software

Hello.   First time post here and have a question.
I have an HP Photosmart 7280.   I have been using this printer for 5 or 6 years.   Have always been happy with it.
I just had to upgrade my desk top computer because of some problems. This upgrade included new hard drive and mother board, consequently also requiring a download of printer software. My upgraded computer is usisng Windows 7. I already have a laptop windows 7 with the HP Solution Center software.
My problem is t hat the new download of the HP software has a major change. No longer is automatic 2 sided printing supported.   All that is supported is manual, left booklet and right booklet. This is not good. In fact it is not acceptable.
Does anyone know how to get the version of HP Solution Cent er Software that has two sided printed supported.   I know this is a recent change because my laptop had this version of the software.
George

Hi George,
Duplex pritning is supported, however disabled by default:
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
Now Automatic Duplexing should become available again.
Regards,
Shlomi
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HP OfficeJet 6600 H711g HP Solution Center software for Windows 8.1

I have an HP Officejet 6600 H711g printer. No installatin discs were included with the printer. I downloaded the installation files from the HP website. However, apparantely the HP Solution Center software was not included in the installation files. The HP Solution Center shortcut is located on my desktop but when I access it i get a message that my instalation is not complete. I have tried downloading and installing again (without uninstalling current files) but the Solution Center is still not available. Can somone please help. I'm not sure where to go from here.
Thank you
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Hi,
The HP Solution Center is not a part of the software for the HP Officejet 6600, it is a part of your previous HP printer's software.
From the windows 8 screen type HP and open the HP Officejet 6600 software, the HP Printer Assistant which is the software for your current printer will launch.
Regards,
Shlomi
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Adding a 2nd device to the Solution Center software

I have and Officejet 6500 with the Solution Center software. How can I add another HP printer to the software? At one time they both showed up, but I had problems with the driver and when I reloaded it, the second printer was gone and hasn't come back.

Hi,
Since this printer uses a different software it cannot be added to solution center.
Although I am an HP employee, I am speaking for myself and not for HP.
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I have A PhotoSmart C 6180. I can't get the Solution Center software

Where can I find something that will download on 64bit Vista for thePhotoSmart C6180? My harddrive was replaced and my backup did not include the printer drivers. I have loaded everything and it prints fine, but I can not scan as the Solution Center is missing. It says that if the printer is prior to 2011 that the center is not available and the disc won't load on 64bit.
Is there a patch or something that can make this work
This question was solved.
View Solution.

Hi,
if you use the pritner through a USB connection, open the Control Panel and select Printers, right click any instance of the printer and Delete it.
Next unplug the USB and reboot your PC prior installing the printer. (For network connection simply skip to the next step).
Next download and install the following software by following the steps on screen, that will add full functionality as the HP Solution Center software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47461-2&cc=us&dlc=en&lc=en&...
Regards,
Shlomi
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Need HP solution center software for hp psc 2110 running windows 7 32 bit

Hi,
The HP Solution Center Software has disappeared since I upgrade my HP laptop OS from Vista to Windows 7 32 bit. I use the HP Solution Center Software for years to create .pdf documents from the scanned documents of my HP PSC 2110 All-in-One printer.
Can you provide the link to download the HP Solution Center Software for Win 7? I searched the HP support website using the product name HP PSC 2110, it pointed me to the driver section; I followed the instructions however there is no link to download the the software.
The printer is connected via USB and works well. It is just annoying I cannot use the HP Solution Center Software (previously HP Director) to copy scanned documents to my computer.
Thanks.
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You are welcome.
You may download it from the following link:
http://sourceforge.net/projects/naps2/files/3.0b1/naps2-3.0b1-setup.exe/download
That means that as an older model its functionality is limited but there are some workarouds available. it surely worth trying.
For a Wirelss printer you will need a different printer indded, there are many factors to consider and recommend you any specific printer, do you have any specific needs? for example would you use a fax or not, I assume it should be a color printer with a scanner... do you use to print photos or use it more often for a daily printing and scanning capabilities, those factors may highly affect any possible recommendation so further clarification will be helpful.
Regardless, any current HP device with a scanner fully support scanning PDF scanning within the HP Software.
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Q190 and Lenovo Solution Center Software

Is the latest available Solution Center Software compatible with--or intended to be used on--the Q190 "entertainment" PC? My version says I need a driver update, bu they are all current.
The only download source I can find within Lenovo does not list the Q series computers as compatible--yet an earlier verson of SC came preloaded on the machine.
Thanks for any available insight.

Hi Z34jcm,
Welcome to Lenovo Community Forums!
I’m sorry to inform you that the LSC (Lenovo Solution Center) is not available for Q190 Desktop. Below is the link to download the compatible version of LSC, while installing the driver right click on the downloaded file and select “Run as administrator” option to get it installed without any error:
Lenovo Solution Center for Windows 8.1 (64-bit), 8 (64-bit), 7 (64-bit) - Desktops, Notebooks, WorkS...
Do post us back if the issue still persists.
Best Regards
Shiva Kumar
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Looking for Solution Center software for my Office Jet Pro 8600 All-in-One

I have installed the Drivers and Full Feature Software in order to get Solution Center, so that I could scan multiple photos into individual files. It still does not appear as installed. I have an HP DV6-73680L laptop running Windows 8.1.
FYI, I loaded the software from the link below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&dlc=en&lc=en...

Maria,
Just checked again...
I do not know whether this will make a difference - I did find this:
HP Officejet Pro 8600 N911a Firmware
Note the description at the bottom of the page regarding the scanning feature. It is unlikely that the exact feature you seek is included. There are times that the description is somewhat lacking in detail.
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Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

HP Solution Center Software ungrad to Windows 7, will not set up the printer in software

After upgrading from Windows Vista to Windows 7. This was a clean reinstall of Windows Vista and then the upgrade was in stalled. I downloaded the new version of the HP Solution Center full and set it up in my computer.
The printer is HP Officejet Pro L7580 and I have set up the print in my control panel as wireless connection and my wireless software for has been upgraded for Windows 7 and the printer is properly connected and printing.
However when I try to set up my printer in the HP Solution Software it will not set up as a wireless connection for my computer.
Does anyone know how to solve this problem?

I get printer c8100 series will not work scanner at hp solution center. Please help me out?

Customer Support - Office Jet 6700 (No HP Solution Center Software windows 7/ windows 8)

Hi,
I have been a long supported of hp products. But when you get a problem, the hp customer support are unable to resolve the issue. This applies to their first level support. Their support is overseas and they are not trained well enough to understand what the product does or what the problem is. I believe it could be a language issue.
But I asked for my problem to be escalated to an engineer to have the issue resolved. The girl in the Philippines by the name of Regine stated that someone would call me back with in two hours. Well we spoke on 7/21/2013 and as of this posting, no one has contacted me.
I do work for a large software company as a second tier support/engineer. IF I TOLD THE CLIENT SOMEONE WOULD CALL THEM BACK, I WOULD MAKE SURE SOMEONE DID.
This is very sad and I doubt that hp is going to resolve this. Since I did not receive any type of survey, I am sure that this ticket has been swept under the table.
Thanks

This is NOT official HP Cutomer Support. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Please see HP support document "Windows: How to Get HP Solution Center" for information on downloading the HP Solution Center for Windows 7 and Window 8. According to HP;
"The HP Solution Center program is part of the Full Feature software and driver package, and cannot be downloaded separately."
The full featured driver for the HP Officejet 6700 can be downloaded from HP's Officejet 6700 All-in-One Printer Drivers & Downloads page. This driver should include the "HP Solution Center" as noted above.
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How do i install d110 printer solution center software so it will actually run like is supposed to?

I have been battling this issue for six months with no end in sight!!! I have 3 ACER laptops with Windows 7 Home Premium and an HP Photosmart D110 printer. I installed the software onto all 3 systems and they worked great (for about a month). One of the laptops is still running HP Solution Center very vell but the other 2 allways give me the message that software did not install successfully and the install process does not "find" the wireless printer. I have uninstalled and insalled the software about 25 times with no success even after following the so-called solutions posted by the experts. One of the laptops was returned to Acer for a bad hard drive and when it was returned with a clean Win 7 install, I attempted to install the D110 again (same problem). I can print from all of the laptops but I'm only able to use Solution Center from 1 of them. Any other suggestions before I throw the printer and software disc into the trash? With all of the issues that I've seen on the forums concerning HP printer software, I would think that someone in power at HP would get to the bottom of these issues and patch their software.

Hello raider7
I have some questions that will help with troubleshooting.
What kind of firewall and antivirus software do you use on the laptops? Are they all the same laptop models?
Does your printer have a static IP address set?
Does the software fail when it comes to locating the printer on the network or does it state "The software installation is not complete" when you try to run Solution Center after installation?
If you could, please summarize any troubleshooting you have already done. Did the HP Print and Scan Doctor give any errors or indicate a problem? http://www.hp.com/go/tools
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Solution Center software

Solutions center used to allow me access to both my hardwired photosmart C5250 and my network 6700. Now it only shows my hardwired printer and not the network printer. All printing functions work for both printers. I just want to be able to view both printers from the solutions main screen. I do not see a Solutopns center specific option form the installation CD - only install a new printer or change wireless setting, neither of which would apply.

Hi ltinsley12,
I must admit I am a bit puzzled, I understand your Solution Center used to allow you to access both your hardwired Photosmart C5250 and your network 6700. I do not understand how. The Officejet 6700 has version 28.8 software, thus it does not have nor work with Solution Center, instead the 6700 has an application called Printer Assistant.
The Photosmart C5250 uses version 13.1.0 software and will continue to use the Solution Center.
If I have misunderstood your inquiry, please elaborate and I will gladly do what I can to help.
You can use the HP Print and Scan Doctor for both printers to ensure everything is setup and running properly. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. HP recommends that you run the tool whenever you need to troubleshoot an issue.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
Connectivity :
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the utility > HP Print and Scan Doctor.
I look forward to hearing back from you.
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Deskjet 990cxi - where can I download Solution Center software

Seems odd that this is so hard to find!!!!

TEDUinManila wrote:
For Deskjet 990cxi Solution Center, go to this website and
chose to click what you want.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=au&dlc=en&product=60098&lc=en&jumpid=reg_R1002_AUEN
Let me know if I have help you,or let me know if there
is anything else I can help you with.
Best Regards,
TEDUinManila
1/8/2011
I do not see any options for Solution Center at the link above for XP, Vista or Windows 7.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP C7280 Solution Center won't work after upgrading to Windows 7

I was running Vista and connected to the C7280 both wired and wireless. Last month or so has been wireless with no issues.
I upgraded to Windows 7, reinstalled the driver I had, and now when I try to scan I get an error that says "An unsupported operation was attempted" that pops up twice, then I get an error that says "An invalid argument was encountered".
Then a pop up window gives some steps to try to fix the problem.
I downloaded and installed driver PS_AIO_02_Net_Full_Win_WW_130_140.exe which didn't work.
I then removed the printer from hardware, and uninstalled the Solution Center software,
Re-installed driver PS_AIO_02_Net_Full_Win_WW_130_140.exe C7200 driver package and
installed dot4patch_reboot.exe,
shut the printer down, unplugged it for a few minutes, rebooted the computer, and
the same errors occur.
The driver is a year old, and I can't find a newer version.
Released:
2009-10-20
Version:
13.1.0
The patch is a few months newer but it didnt help either.
» HP Print Software Patch When Upgrading Vista to Windows 7
2009-12-06 , Version:1.0, 1.22M
This Windows 7 patch fixes some printer functionality after upgrading Vista to Windows 7. For networked printers, please go to www.hp.com for more support information.
Any help is appreciated.
This question was solved.
View Solution.

Finally got this problem fixed. No Thanks to HP Support
I installed the software for an HP Photosmart Premium C410 series and it corrected whatever problems I had with the HP Solution Center scanning problems in the C7280 printer software.
Go Figure ......

How do I add a second hp printer to HP solution center

I am currently showing my older Desk jet HP 6380 printer in the HP solution center software as it should and it works fine. I have now added a HP Desk Jet 3052A printer to my office. Both printers are set up for wireless connection, both are 3 in one, and both printers work fine. I like using the HP solution center program to manage my printing / scanning. I want to add the new 3052A printer / scanner to the solution center so that I can switch between printers. How do I get both printers to show in the Solution Center software or can I?
running Vista O/S
Thanks
Maxter

Hey Maxter. To do this you need to add a device from the software installation. Here is how you can do that:
If you do not have the downloaded software, you can find the setup source located within the HP Folder:
Open Computer.
Enter Drive C
Enter Program Files folder (If you have a 64 bit OS, enter Program Files (x86))
Enter HP folder
Enter Digital Imaging folder
You will see a random folder containing the installation source, you can recognize the folder by it's long name (the folder name should have a similar structure as {17016DA1-F040-4032-BD36-34DD317BC9D5})
Run Setup.exe and select Add a Device.
Let me know if this helped at all.
Thanks!
Sean
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HP Solutions Center for my Windows 7 64-bit Home Premium PC?

Hello Everyone,
I was able to succesffuly install my HP 1400 series all-in-one printer with my Windows 7 64-bit Home Premium PC.
However, I can not operate the scanning function or configure scanning features of the printer, since I do not have the HP Solution Center software installled on my Windows 7Home Premum PC.
That is the HP support link for me to download tand install the HP Solution Center
on my Windows 7 Home Premum PC?
Thank you.
Best Regards,
-Warren-
This question was solved.
View Solution.

Hi Warren,
I assume you simply plugged the printer without preinstalling any software. Please correct me otherwise.
Please remove the existing device as following:
Unplug the USB from the back of the printer.
Enter Control Panel > Devices and printers
Right click any 1400 printer icon, then click Remove Device.
If there are several icons of your printer, repeat the same for any of them.
Reboot your PC.
Enter Control Panel > Devices and Printers.
Left click once any presented printer (e.g. Fax), then click Print Server Properties on the Top bar.
Click the Driver tab.
If there is any 1400 listed, select it and click Remove.
Select to remove the 2nd option. Remove printer driver and printer driver Package.
Download and install the Full Feature Software for your printer (HP PSC 1400 Series) below:
*Make sure not to connect the USB till prompted to do so during the install.
http://ftp.hp.com/pub/softlib/software11/COL30219/al-75052-1/AIO_CDB_NonNet_Full_Win_WW_130_141.exe
Regards,
Shlomi
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HP Solution Center Software

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