HP Solution Center under Vista 32

HP literature states that Vista is supported but I can't install the solution center. Is there a fix for this?

Clicking on Setup.exe yields installation failure. Pop-up window details state "Installation Error. Object already exists.
Search for solution window submits the error report (I think) and requests that I download & run "Troubleshoot HP Installation Failure - MSI.hta". I run it and the app responds: not a valid Win32 application.
HP phone support works on my system for 90 minutes, installs the printer,, uses windows fax/scan app to control the printer and then tells me the HP8610 OfficeJet Pro AIO is incompatible with Vista.
So now I can print, I can scan, but can't output to a PDF file. I can't figure out how to fax a PDF file. (app asks for network name for starters).
I was able to use the HP Solution Center on my HP7310. I uninstalled the software before installing this software. Now, I can't Fax from my desktop machine.
I want to use the product as it was presented. I would also like to do duplex faxing and scanning, but that's for another post. How do I get HP Solution Center, with all its features, to work?

Similar Messages

I deleted and reinstalled HP Solution Center. It was working great and now it will not open.

HP Photosmart C8180. HP Solution Center
Windows Vista 64 bit
HP Solution Center will NOT OPEN
HP Photosmart Essential does open and works fine
I deleted and reinstalled from website Full Version of software to change from USB to Wireless connection,
Solution Center worked great using USB before this change.
Printer will print from MS Office and Web, but cannot open Solution Center to select Scan settings etc.

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

How can I get to HP Solutions Center?

I cannot find any HP Solutions Center on my computer.
According the the Troubleshooting page on the HP website, I navige Windows Icon --> All Programs --> HP --> HP Solutions Center. But there is no HP fine under all programs. I have followed the instructions for downloading Driver Software. Even though I have downloaded the softward, nothing is happening and there is still no HP or HP Solutions Center under All Programs. In my Downloads file there is an installation database titled HPSupportSolutionsFramework-en-11.51.0048. But when I click on it and click Install, I still cannot find any HP or HP Solutions Center under All Programs.
I still have the original disk, but when I put it in my computer, nothing happens. I uninstalled by printer and printer software and tried again, and still nothing happened.
Incidently, there is a HP support page that allows me to send a message to a technician. When I click next, the page disappears and I am taken back to an earlier page, with no indication whatsoever that my message was sent / received / acknowledged, etc. What is up with that? Very unhelpful.
This question was solved.
View Solution.

Hi,
I assume the issue is more related to the download and not to the installer itself, the HP Solution Framework is only meant ot allow downloading the installer for your printer.
Right click and save the following installer to your desktop by selecting Save Shortcut As.. and then launch it and follow the instllation:
http://ftp.hp.com/pub/softlib/software12/COL27506/al-68493-5/DJ_AIO_05_F4400_NonNet_Full_Win_WW_140_...
Please let me know if that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP solution center for window vista 32 bit and HP 6210

need to download Solution Center for HP office jet 6210 and Windows vista 32 bit. Any help would be appreciated.

Hi mary1929,
HP Solution Center is the main software program that you use to control and maintain HP printers that use version 13 and 14 software. Your printer uses a version of software that came before version 13 and 14. I believe you have something called HP Director. HP introduced HP Solution Center to replace HP Director in 2004.
I did find a document that says you may be able to install software for Vista that includes Solution Center. Please take a look at the information in this document; HP Director and Windows Vista Compatibility. If you recently upgraded to Windows Vista, you will not be able to use HP Director. However, you might be able to upgrade to HP Solution Center in its place.
This might be the software you need; File name: AIO_CDB_Full_Non-Network_enu_NB.exe
I hope this helps. If this does resolve the issue please let me know, if you have any additional questions, don't hesitate to ask.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Solution Center doesn't work after upgrade from Vista to Win7 64b

Two problems. 1) Upgraded Dell 1737 Notebook from Vista Home Premium to Windows 7 64b. HP Solution Center no longer works. Have HP Officejet Pro 8500 A909a printer hardwired into router. Downloaded new printer drivers, still cannot print. 2) Cannot get Solution Center to execute. Message says can't find "SolutionCenter.msi". No Win7 upgrade for Solution Center on HP site.

Hello ReallyFreeBob,
Lets first try Uninstalling the existing printer software using the listed steps..
Press the keys Win + R, a RUN box would open. Type in the command %TEMP% in the box and hit OK button.
A temp folder would open, locate for the folder name begning with 7z..... , open it , then do the following ..
Locate for folder "UTILS" and double click to open it. Locate for folder "CCC" and double click to open it. Locate for file Uninstall_L3.bat and double click to Run it. Follow the onscreen instructions
After the uninstallation is done you may have to restart the PC.
Then download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Solutions Center patch won't work. Windows 7 from Vista. C6280.Red

I have a Dell Inspiron (Windows 7) and a C6280 on red with my husband's Hp Pavillion lap (Vista). When I click Solutions Center to scan, a pop-up tells me I cannot do that just because. I have a CD for Vista since the lap is older than the Dell, when I try it Windows tells me to forget it. Then a window tells me Solutions Center won't work because I never finished installing something or "other". If they mean PS_AIO_02_NetWired-FullWin_WW-130-140 I installed it 4 times. "Others" were many. When I try the patch (dot4patch_reboot.exe) it immediately reboots and... nothing else. For rebooting my computer I don't need a patch, I'm obstruse but not that much. This is the 4th day I'm working at this and I'm desperate. I'm thinking of throwing the whole rubble out of the window. In case I change that for myself: would a kind soul help me with this mess, please, please, pretty please? You might have noticed I'm not very good at this kind of problem. Therefore I have something extra to ask: make it simple? Like Forums for Dummies? Thank you so very much. Whether you can help me or not you had the patience to read all this. Bless you.

RitadeCasia,
I am sorry it is not working.
This part of your statement concerns me:
"Only new happening today was an HP window offering downloads, erasings and so forth with the image of a lovely Oriental girl."
This Update message is not from HP. HP does not offer any updates while showing the image of any lovely person.
You might consider the following:
The system may be infected with a Virus (corruption causing software) or Malware (essentially an unwanted or malicious program)
Use your best Anti-Virus software and run the best, deepest scan that is offered. When the first scan is complete, run your Anti-Virus again.
Anti-Virus Software packages
If you do not have Anti-Virus software, or if you need recommendations:
Avast Anti-Virus   NOTE: You may select the free version. Avast "plays well with others: it gets along with Windows Defender (the Microsoft Anti-Virus that comes standard on your computer.
Recommendations provided by Microsoft for Anti-Virus software that works well with Windows 7 and most probably with Vista as well:
Windows 7 consumer security software providers
Malwarebytes software can help pull out, that is, it can extract and destroy those programs that do not belong on your computer. Download and install the Free Version. You might run it at least one time, perhaps twice.
Malwarebytes Anti-Malware Free
After each time the computer is scanned, reboot / restart your computer and log in.
======================================================================================
File System Scan -- sfc
Assuming the computer is considered "cleaned" of unwanted virus and malware software, you might next complete a system Scan to help make sure the File System is healthy:
Using System File Checker (SFC) to Restore System Files
System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Wi...
The sfc scan can be run more than one time to make sure it catches everything it can find.
After the sfc scan completes, try your installations again.
======================================================================================
New Backups -- System Recovery
After the scans are completed and you are fairly confident that the system is clean, you will want to create a new backup of your personal data.   This is a backup of your Account, files, and any "extra" folders that you have created that is not part of the Vista Operating System.
You do not want to over write any previous backups this time. Example: If you have a backup of your data on a USB stick that you made last month, two months ago -- or any time before the problems began, then you should KEEP that older backup and make a new backup on a different USB drive.
In other words: You need to make new backups -- but you may not yet be able to trust them 100%; keep the older backups along with the new ones. IF you end up having to run a full Recovery on the computer, you will then have a choice about which personal backups to load after the recovery is complete.
Recovery
If you cannot fix the persistant problems on your computer, you may have to run a full Recovery to reinstall your Vista Operating System. Please READ all the following documents before you run a Recovery.
You may NOT need to run the Recovery if you can fix the problems and your computer is again "acting normally". I am providing the Recovery information in case you need it.
Reminder: A full Recovery is destructive -- the Recovery procedure removes your data, removes the Operating System, and then reinstalls Vista. You must then complete additonal Recovery steps to load your personal data into place on the computer. **
** The exception: IF you have created (previously) a full IMAGE backup, you can use it to restore your computer to that exact condition. A full Image contains not only the Vista OS, it also contains all your personal data, your programs, and everything else that was on the main disk when the Image was created.
If you do not already have an Image, you will be using other means to Recover the system back to working order.
Documents to Help with Backups and Recovery
The first document shows you how to use the computer's programs to make personal backups.   This is not the Recovery procedure -- it is something you do BEFORE you run the Recovery. This procedure is related to Recovery in that it is preparation work you do ahead of time to protect your data.
Reminder: Do not overwrite your previous backups -- IF your system is infected AND the Anti-Virus programs cannot completely fix the problem, then you still need to make backups, but you also need to understand that they may not be 100% safe or complete. You can use the new backups, just know that IF they are later found to be infected, you will be depending on your older backups to restore your personal data -- you need to keep both old and new personal backups on hand and ready to use.
Use Windows Basic Backup and Restore Center to Back Up Files in Vista
The above doc calls:
How to Back Up Your Files (Windows Vista or XP)
This document shows you how to run the Recovery procedure -- this is the "destructive part" that removes and then reinstalls Vista.
Recover Windows Vista Operating System Using HP Recovery – Notebooks
This document explains what steps are necessary to completely restore your computer after you complete the initial Recovery of the Vista Operating System: installing personal programs (Firefox) and personal files (your personal documents and pictures).
NOTE that you will need on hand: Downloads or CDs of your programs that are not part of Vista. For example, if you have installed a Photo Editing software, you will need to reload it after the Recovery.
HP Notebook PCs - Setting up Your PC After a Recovery (Windows Vista)
=====================================================================================
And, Good Luck!
Kind Regards,
Dragon-Fur

How do I get the HP solution center back on windows 7

I have an officjet pro 8500 all in one printer. It was on windows vista but after a computer crash I have installed it on windows 7 but I cannot do anything with it because I am unable to get the hp solution center to work. I have downloaded the new software and drivers and yet it still tells me that the hp soluntion center cannot run because your device installation is not complete. I reran the disc with the network option but it still wont work. Does anyone know of anything I can do to get this to work. I cannot scan or anything with it just copy.
Thank you

There are two approaches to try.
The First Method is easier - the Second Method is more likely to work.
It would help if I knew your exact printer model; it may not matter. It sounds like you have already downloaded your printer's installation package from your printer's website -- you will need the installation package for both methods.
Method One:
Remove the software bits with the following:
Fixit -- Fix problems with programs that can't be installed or uninstalled
Reboot the computer and log in
Install the software package -- probably from your Downloads folder
HP Officejet Pro 8500 - A909g - Full Feature Software Win7
====================================================================================
Method Two:
By pcwizard
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete.
NOTE: If you get a message that the file is in use you will need to skip this/these file(s).
Continue with Step 2 below
Step two: Downloaded and extract to your system:
1. Download the Full Feature Software and drivers from your printer's website
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer
============================================================================
I hope this helps.
Kind Regards,
Dragon-Fur

I have nothing in the "Scan to" menu in "Scan Settings" in Solution Center.

Hi
I have a Photosmart 2575 All-in-One printer/scanner which I have had working under Windows Vista Home Premium operating system on a Dell Dimension E521 for several years. The other day I suddenly received messages that Solution Center could not detect any HP devices. I have not installed anything new apart from automatic updates to the o/s and McAffee protection. I thought the solution might be to reinstall - which I did. Now, in Solution Center, I have nothing in the "Scan to:" menu in "Scan Settings". The suggested solution is to uninstall and reinstall - which I did to no avail. I also ran the HP Scan Diagnostic Utility - same recommendadtion! Any ideas? Thanks

Hi there rjbawden,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

Took me some time to figure it out, but I got it to work.
First of all, the preliminaries:
I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well). My printer is an HP Photosmart C7280. If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those. As such, I wanted to run the HP installation files to have increased functionality.
Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons. There was only an "Exit" button.
Here's how to get it to run and install properly.
Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
Run the installation file as you normally would in Windows 7.
I tried this two ways.....the first while connected via USB cable. It worked just fine with no errors.
I also tried it with the printer connected to my network via WiFi. Ran into some problems.
The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer. The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer. I waited, waited, waited for an hour, and it wouldn't get past this. Not to worry.
Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
Enter the Task Manager with CTRL-ALT-DEL. You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
Below the "Apps" list you will see the "Background Processes" list. In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU. Highlight this entry, then click, "End Task" at the bottom.
The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed. HP Solution Center works normally, as does printing, scanning, etc.
Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
Please let me know what the exact "SNMP" message is when the installation hangs. Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
Hopefully this will help you.
This question was solved.
View Solution.

thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device.
I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8.
thanks again for the post

C6280 HP Solution Center will not run or install

I have been using my C6280 on my home network for years with Solution Center intalled on a desktop running Vista andtwo laptops running Windows 7 with only the print drivers installed. HP Update was eanbled on the desktop.
In the past two or three months, I started to get a number of error messages on my desktop indicating there was something wrong with Solution Center. The issue steadily worsened to the point where Solution Center would not run at all (unable to detect device seemed to be the most recurrent message) and I was unable to run the scanner.
I was able to maintain printer fnctionality by deleting and then adding the printer through Windows, although I seemed to be forced to do this every few days.
I went on the forum and decided the best course of action to restore full functionality was to uninstall all HP software and then download/install the software suite. I downloaded the Vista 32 bit version (100_228_PS_AIO_02_Full_Net_enu_NB.exe) andI tried installation several times with no luck - the installation always seemed to get stuck immediately after extracting files.
I went back on the forum and found out how to do a level 4 uninstall from a temp folder beginning with 7z... . I did that and tried again (after checking that my Adobe Flash was up to date). The install went a little further this time but eventually stopped again. File not found. I ran the installation .exe from the temp file and went a little further but stopped again. An error log was created and a 'fix' was placed on my desk top. I followed the instructions but the 'fix' did nothing (it was just a text file - nothing to run that I could decypher). Just to make sure I was doing it right, I repeated the entire uninstall/download/reinstall process two more times with the same result.
The above process was beginning to remind me of Einstein's defiition of insanity (do ing the same thing over and over and expecting different resuts) so I gave up and successfully downloaded and installed the printer drivers to restore print functionality.
How do I get my scan functionality back?
Thanks
This question was solved.
View Solution.

Hi,
May you have McAfee Antivirus on your PC?
If so try following the steps belwo and let me know if that may help:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
If the issue persists, please clarify what security software you are using,
As well open the device manager and expend the Processors category - what processor you have on your PC?
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Solution center will not recognize J4680 in wifi

My J4680 will print a document in wifi so I know my computer and printer are communicating. I have reinstalled the software and I am still able to print. However, when I open HP Solution center to check ink level or scan an item it will not recognize the wifi printer. It will recognize it as if I have the USB connected. This defeats the purpose of having wifi options if I cannot communicate with the printer except to print. I cannot even run diagnositics like cleaning printer heads etc because HP Solution center will not communicate via wifi. Solutions?

That link is not working for me at the moment either @judomax , perhaps if you wait it out for a few hours or a day it will be back up and running. It is possible there are changes being made to the page. It would be nice it if said "under construction" or something of that sort, but in the meantime I guess we sit and wait.
I will keep you posted if the link is no longer valid and the Print and Scan Doctor link changes. I will keep an eye on it.
Thanks for letting me know.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP solution center will not recognize my printer

I have a all in one 7410. I have an HP laptop with vista and another with windows 7. I have uninstalled reinstalled and updated all the software, patches etc. I took off the firewall. I cannot get either of these computers to work anymore to scan. I can print, i can copy, i just cannot scan. Every time I open solution center on either computer it says either no HP device detected (which it is installed) or rest of software never installed, which it is !!! I downloaded the latest utility and it says the same thing. HELP! I need to scan college recommendations for my daughter and this thing isnt working on any of my computers, forget my windows 8 computer!

RegCure has caused this problem with my PCs. I have restored what RegCure removed and all is well. I am working to determine just what RegCure removed which caused the proboblem.

HP C7280 Solution Center won't work after upgrading to Windows 7

I was running Vista and connected to the C7280 both wired and wireless. Last month or so has been wireless with no issues.
I upgraded to Windows 7, reinstalled the driver I had, and now when I try to scan I get an error that says "An unsupported operation was attempted" that pops up twice, then I get an error that says "An invalid argument was encountered".
Then a pop up window gives some steps to try to fix the problem.
I downloaded and installed driver PS_AIO_02_Net_Full_Win_WW_130_140.exe which didn't work.
I then removed the printer from hardware, and uninstalled the Solution Center software,
Re-installed driver PS_AIO_02_Net_Full_Win_WW_130_140.exe C7200 driver package and
installed dot4patch_reboot.exe,
shut the printer down, unplugged it for a few minutes, rebooted the computer, and
the same errors occur.
The driver is a year old, and I can't find a newer version.
Released:
2009-10-20
Version:
13.1.0
The patch is a few months newer but it didnt help either.
» HP Print Software Patch When Upgrading Vista to Windows 7
2009-12-06 , Version:1.0, 1.22M
This Windows 7 patch fixes some printer functionality after upgrading Vista to Windows 7. For networked printers, please go to www.hp.com for more support information.
Any help is appreciated.
This question was solved.
View Solution.

Finally got this problem fixed. No Thanks to HP Support
I installed the software for an HP Photosmart Premium C410 series and it corrected whatever problems I had with the HP Solution Center scanning problems in the C7280 printer software.
Go Figure ......

How do I add a second hp printer to HP solution center

I am currently showing my older Desk jet HP 6380 printer in the HP solution center software as it should and it works fine. I have now added a HP Desk Jet 3052A printer to my office. Both printers are set up for wireless connection, both are 3 in one, and both printers work fine. I like using the HP solution center program to manage my printing / scanning. I want to add the new 3052A printer / scanner to the solution center so that I can switch between printers. How do I get both printers to show in the Solution Center software or can I?
running Vista O/S
Thanks
Maxter

Hey Maxter. To do this you need to add a device from the software installation. Here is how you can do that:
If you do not have the downloaded software, you can find the setup source located within the HP Folder:
Open Computer.
Enter Drive C
Enter Program Files folder (If you have a 64 bit OS, enter Program Files (x86))
Enter HP folder
Enter Digital Imaging folder
You will see a random folder containing the installation source, you can recognize the folder by it's long name (the folder name should have a similar structure as {17016DA1-F040-4032-BD36-34DD317BC9D5})
Run Setup.exe and select Add a Device.
Let me know if this helped at all.
Thanks!
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Can't install Solution Center on Windows 7 64 bit to PSC 5140 printer shared from XP computer.

I recenntly got a laptop with Windows 7 64 bit installed. I have a HP Photosmart C5140 All-in-One printer installed on a Windows XP desktop as a shared printer. I am able to print to the printer from my Windows 7 laptop without a problem. I want to install the HP Solution Center app so I can scan, etc from my laptop. When I try to install the Solution Center on the laptop, it starts the install process fine but then gets to the dialog where it wants to know how the printer is connected. The only options it provides is direct connected (USB) or network connected. I choose the network connected option. It asks for the IP address of the printer which isn't available since it is installed on the XP machine using USB. I have tried using the standard MIcrosoft fully qualified network name (can't remember the technical term right now) for the XP computer where the printer is installed (i.e. \\computer_name\printer_name) but it still won't allow me to continue with the Solution Center install. Possibly this type of install is not possible? I thought I did something similar a year or so ago with a Vista laptop I had.

More than likely, you are receiving the access denied error because there may not be a HomeGroup in place.
To handle networks securely with Windows 7, Microsoft took a different approach. A HomeGroup essentially creates a trust among all the devices in that home group. If a device is not in that homegroup, then that system will essentially be denied access.
Click on Install a printer on a home network to get basic steps to install a printer in a network environment.
Click on HomeGroup: recommended links to get more information about Home Groups, including setting one up.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

HP Solution Center under Vista 32

Similar Messages

Maybe you are looking for