HP solution center will not recognize my printer

I have a all in one 7410. I have an HP laptop with vista and another with windows 7. I have uninstalled reinstalled and updated all the software, patches etc. I took off the firewall. I cannot get either of these computers to work anymore to scan. I can print, i can copy, i just cannot scan. Every time I open solution center on either computer it says either no HP device detected (which it is installed) or rest of software never installed, which it is !!! I downloaded the latest utility and it says the same thing. HELP! I need to scan college recommendations for my daughter and this thing isnt working on any of my computers, forget my windows 8 computer!

RegCure has caused this problem with my PCs. I have restored what RegCure removed and all is well. I am working to determine just what RegCure removed which caused the proboblem.

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Solution center will not recognize J4680 in wifi

My J4680 will print a document in wifi so I know my computer and printer are communicating. I have reinstalled the software and I am still able to print. However, when I open HP Solution center to check ink level or scan an item it will not recognize the wifi printer. It will recognize it as if I have the USB connected. This defeats the purpose of having wifi options if I cannot communicate with the printer except to print. I cannot even run diagnositics like cleaning printer heads etc because HP Solution center will not communicate via wifi. Solutions?

That link is not working for me at the moment either @judomax , perhaps if you wait it out for a few hours or a day it will be back up and running. It is possible there are changes being made to the page. It would be nice it if said "under construction" or something of that sort, but in the meantime I guess we sit and wait.
I will keep you posted if the link is no longer valid and the Print and Scan Doctor link changes. I will keep an eye on it.
Thanks for letting me know.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart Premium all-in-one C310a printer, Solution Center will not stay installed.

It seems lately, past month or so, that the HP Solution Center keeps failing and needs to be reinstalled. I get a message which says:" HP Solution Center cannot run because your device installation is not complete." followed by a list of steps to take to remedy the situation, which do not work. I have to uninstall and reinstall the printer and then it will work, but after I shut the computer down for the day or run a virus scan (PC Matic) the problem returns. Can anybody help me?

Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HT4314 Game center will not recognize that I play any game center games.

Game center will not recognize that I play any game center games. Also, my friends can interact with my game saves, but I cannot, because they do not appear in the "friends/neighbors" window when I play. What can I do to fix this?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

I have a new wireless router and now my laptop will not recognize the printer.

I recently installed a new wireless router,Linksys E2500, and now my laptop will not connect to my OfficeJet 4500 wireless printer. Operating system is Windows XP. Says it does not recognize the printer. It was working fine with my other Linksys router and I have been able to connect all of my other electronic equipment. Thanks.

You must reinstall the full feature software and drivers again to be sure it will work with the new router. This is the fastest way. Simply follow the instructions that came with the printer.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

C6280 HP Solution Center will not run or install

I have been using my C6280 on my home network for years with Solution Center intalled on a desktop running Vista andtwo laptops running Windows 7 with only the print drivers installed. HP Update was eanbled on the desktop.
In the past two or three months, I started to get a number of error messages on my desktop indicating there was something wrong with Solution Center. The issue steadily worsened to the point where Solution Center would not run at all (unable to detect device seemed to be the most recurrent message) and I was unable to run the scanner.
I was able to maintain printer fnctionality by deleting and then adding the printer through Windows, although I seemed to be forced to do this every few days.
I went on the forum and decided the best course of action to restore full functionality was to uninstall all HP software and then download/install the software suite. I downloaded the Vista 32 bit version (100_228_PS_AIO_02_Full_Net_enu_NB.exe) andI tried installation several times with no luck - the installation always seemed to get stuck immediately after extracting files.
I went back on the forum and found out how to do a level 4 uninstall from a temp folder beginning with 7z... . I did that and tried again (after checking that my Adobe Flash was up to date). The install went a little further this time but eventually stopped again. File not found. I ran the installation .exe from the temp file and went a little further but stopped again. An error log was created and a 'fix' was placed on my desk top. I followed the instructions but the 'fix' did nothing (it was just a text file - nothing to run that I could decypher). Just to make sure I was doing it right, I repeated the entire uninstall/download/reinstall process two more times with the same result.
The above process was beginning to remind me of Einstein's defiition of insanity (do ing the same thing over and over and expecting different resuts) so I gave up and successfully downloaded and installed the printer drivers to restore print functionality.
How do I get my scan functionality back?
Thanks
This question was solved.
View Solution.

Hi,
May you have McAfee Antivirus on your PC?
If so try following the steps belwo and let me know if that may help:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
If the issue persists, please clarify what security software you are using,
As well open the device manager and expend the Processors category - what processor you have on your PC?
Regards,
Shlomi
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I have changed my apple id password and verified it but game center will not recognize it

although I have changed and verified my password my game center does not recognize the password

Tap the current account Account shown, sign out...now, try signing back in.

Ibook will not recognize printer on my office network.

I have an Ibook G4 and it will not recognize the Brother printer at my office. We use a wireless network to access the internet and our printers. I went to the Brother website and downloaded the current drivers and am able to find them in the option menu when i was attempting to set up a printer. When i choose them i get an error message and my compute will not recognize the printer. I even entered my router IP address just to try and it recognized that and move the printer into my option box, but it did not allow me to print, told me it was on hold and would retry in 30 seconds. Can anyone point me in the right direction. Apple care will not help me with this issue. Any advice would be a great help.

Henry,
The model is a Brother HL-517odn and we are a small office with wireless internet. We all print to the same office printer through a wireless connection. There is a main PC that has to be turned on for our printer to work. Im not sure if this helps any.
Any help you can give is greatly appreciated

HP Officejet Pro L7590 Printer - HP Solution Center does not work

I am not able to get the Solution Center suite to work because the installation has an error. I am using Windows 7 Home Premium. The printer I am installing is the HP Officejet Pro L7590.
If I go to Devices and Printers and add the printer. The driver Windows 7 driver would work, it would detect the printer and the test page and everything would be fine.
However, if I install using the software provided by HP for the L7590 it would result in an error and it would not work.
The failed driver installation is only from installing the full bundle software provided by HP, if by itself through Windows 7 it would be fine.
Because of the failed installation using HP software the HP solution center does not work.
In Devices and Printers, the printer has the yellow exclamation point requiring troubleshooting, I click on troubleshoot and no device drivers were found. In addition, I could not remove the printer. Before installing the HP software, I could successfully install the printer and there would be a green checkmark, and there would be an option to remove the printer. This leads me to believe HP has a faulty software bug that is causing the error.
I am suppose to use the HP add a printer shortcut that populated on my desktop after installing the software, the first time it would show the failure to successfully install the driver, afterwards it would not even detect my printer if it is plugged in. If I remove the usb and reinsert it, the Windows would just show the failed driver. I repeat, it failed after I install the software, it works fine without. The primary reason I want the software is to use the scanning feature.

Hello NickRT, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having software installation issues. i would like to try and assist you.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would reinstalling the HP Officejet Pro Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Printer will not recognize wireless router

Printer was previsously working fine. Moved and network changed via AT&T Uverse and the HP 5530 printer will not recognize the wireless router information. I have uninstalled the printer from my ASUS laptop and tried to re-install to no avail. The cd that came with the printer woould not lnstall the printer again. The printer is less than a year old. I have no idea what is going on. Can you help me fix this problem?
This question was solved.
View Solution.

Replacing your wireless router try here.
http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Printer will not recognize commands from computer

My computer will print to other printers, but my HP printer will not recognize commands from my desktop. My computer will allow me to choose the HP to print to and the print job will show up in the printer icon on my task bar, but my printer doesn't recognize that it's been asked to print. The printer will print when other computers ask it to. No error message comes up and the yellow light doesn't flash-- the screen just reads "Ready." The ink cartridge is less than a week old and it has plenty of paper.

Hi @blackburnenglis,
Welcome to the HP Forums!
I see that your printer will not recognize commands from your computer. I am sorry to hear this, but happy to help!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

New Windows 8.1 computer will not recognize HP Photosmart 6525 Printer.

My father in law got a new computer that has Windows 8.0 and we upgraded it to 8.1. I cannot get the computer to recognize the printer. I have downloaded the drivers and also tried to use the cd that came with the printer. While installing I get the message to connect the printer to the computer but its already connected by a usb cable. I have restarted the computer and also disconnected the cable and reconnected it multiple times. I have also downloaded the HP Install Wizard and it still will not see the printer. I will try the HP scan doctor software later today. The printer is HP Photosmart 6525. Is this printer compatible with Windows 8.1. Thanks!

Thank you for the response. This printer is supported on Windows 8.1, as indicated here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108722-2&cc=us&dlc=en&lc=en...
What loop is occurring when installing the software? If you can provide screenshots of the loop, or any error messages/code, that would be appreciated.
In all honestly, newer printers would have a better chance of working. Personally, I could suggest the Envy 4500 and 5530. I have attempted to install these printers on 8.1, and I witnessed no issues. However, the Photosmart 6525 is compatible with Windows 8.1. More troubleshooting may have to be attempted, before the issue is resolved.
Mario
I worked on behalf of HP.

My USB ports will not recognize any devices, iPhone or external drives. Keyboard and printer work, any suggestions?

My USB ports will not recognize any devices, iPhone or external drives. Keyboard and printer work, any suggestions?

I'd start by looking in system profiler.
the blue Apple icon > About this Mac > More info...
goto the hardware section. Scroll down and click on USB
See what happens when you have the device plugged in & not plugged in.
Move keyboard & mouse around to verify that ports work. Plug device in a port that worked with keyboar or mouse. Keyboard usb ports are rather low power.
Perhaps device is taking too much power. Are devices power or unpowered? Try connecting devices to a usb hub.
Which mac do you have?
What iMac do you have?
Report system info
Blue apple > about this Mac
click on more info
click on hardware
do not copy your serial number

PIXMA MX479 printer is connected to network but network will not recognize printer

I replaced my HP wireless printer with a CANON PIXMA MX479 printer. It is connected to my network and installed on my computer, however the network will not recognze the printer, thus my printer will not repsond to my computer and I cannot print

Hi Cc52!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer. Any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!

HP solution center will not recognize my printer

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