HP Solution Centre reports unable to start as printer not installed; but I can print!!!
My Officejet Pro 8500 A909g suddenly stopped working. It was connected to my HP Pavillion dv9700 by wireless and has been for the last 6 months or so. My laptop is running on Windows 7 Ultimate 32bit. I have made no software or hardware changes since I last used the printer; just a few hours ago.
I can now print again (having run through all the steps listed below), but can no longer use the HP Solution Centre to run any tasks as it reports that it 'cannot run because the device installation is not complete'
In order to get back to printing, I did all the usual of shutting everything down...computer, router and printer...all to no avail.
Then I downloaded the latest printer software from the HP site (OJP8500V909_Full_14.exe) and first ran the uninstall section of that software; removing ALL of the HP software from my machine.
I used CCleaner to remove all traces including those from the registry as well.
I uninstalled and re-installed the software.... 3 times. (at least it gave me a chance to catch up on reading a good Terry Pratchett book)
Each time I varied the conditions relating to my antivirus... Kaspersky. First by leaving the AV running; then by switching off the AV and switching on the Windows firewall; and then finally by switching off both the AV and the Windows Firewall.
On each occasion, during the installation, the software 'finds' my printer on the network; reports that it is installing, but when it gets to the end of the installation and moves on to the part where it reads 'configuring the printer', it gets stuck and after waiting for some time with the green progress light moving from side to side, nothing further happens.
I have downloaded and run various 'help' bits from the HP site ; HPHNDU.EXE and HPPDU.EXE and printed the test pages from them as well as printing from Word and Adobe pdf; so there is now no problem in printing.
Now, when I run the installation software again without uninstalling, depsite inputting the IP Address of the printer, I still get the error message that no printer could be found on the network?????
What have I missed here??
Thank you
One very important place to remove the other software is in the "server properties" in your printer folder. You need to click on your printer icon in the printers folder> then look for "server properties" , click it> go to drivers> remove all instances of your first printer you originally uninstalled. For some reason the drivers get hung in this and have to be removed in order for you to configure your device- Let me know of any questions
Although I work for HP, I am speaking for myself and not for HP.
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