HP Solutions Software Installation (HP C7250 All-in-one) after Upgrading from Windows 8.0 to 8.1

Received errors when trying to open HP Solutions following upgrade to Windows 8.1 (64 bit). Tried re-installing drivers and software. Software downloads but will not install. Print and Scan Doctor says software not installed. Anyone deal with this issue before?

Welcome to the forums Denwood5
I noticed your posts about the issue you are having when you attempt to install your printer on Windows 8.1. I am going to share some suggestions with you.
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
I hope my post was helpful, thank you for posting!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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But the printer is all the time conected to a PC, where is installed to. The PC runs Windows XP, at is in the same Wireless network as my MacBook Pro. The printer is "shared" on this PC.
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This C7250 All in One is connected via USB to our home desktop, and we also connect wirelessly when using laptops. From my laptop when printing from various programs or e-mail the printer works fine. However, when I open Solution Center to attempt scanning or managing documents Solution Center says "Printer Disconnected" and will any functions through this program. Any ideas?

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Re-install software for the C6280 all in one printer... get an error message "can't find file"

need to re-install the software for the c6280 all in one printer. downloaded the latest install package from the HP web site. During the install process, I get an error message .. can't find user/appdata/local/temp/7z256315/setup/.....setup/blocksysuser........
the folder 7z256315 does not exist on the HD.
I also get a message that it can't find PS_A10_02_software.msi.
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hope you can help
thanks
charlie
This question was solved.
View Solution.

Hi cberistain,
Follow the steps below, and let me know what happens?
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Setup can't detect network printer Photosmart C7250 all in one

I volunteer for our local historical society. The person who did a lot of the computer maintenance work is not active at this time so I’ve begun to look at things.
There is a Gateway PC running Windows 7 64 bit home premium, a Sony Vio laptop running Vista 32 bit home premium, an HP Laser printer and (of most importance here) an HP Photosmart C7250 All in one printer.
Internet connectivity is via a dsl line with a combination modem/router. I think the modem/router is a Westell or an Actiontec through Frontier Communications (formerly Verizon in this area) but I’m not sure and I’m not at the museum now.
A couple of weeks ago I was able to connect the laptop to the network via wifi. My next step is to connect the laptop wirelessly to the printer so we can print wirelessly over the network. The printer was originally set up through a usb connection so I changed it to a wired Ethernet connection. The PC now successfully prints to the printer over the network. I downloaded the software and drivers directly to the laptop from the HP site and began the installation. When it got to the point of finding the network printer the software couldn’t detect it. I then put in the ip address for the printer (from the network info printed out from the printer) and it still couldn’t find it.
This same situation occurred when I tried to set it up on my personal laptop (Win7 , 64 bit) as well. Setup couldn’t detect the network printer, even after searching for the network ip address.
Since the printer is connected to the network (router) via an Ethernet cable, I don’t have the wifi radio turned on in the printer. This shouldn’t make any difference.
I’ve searched the forums and haven’t seen anything that is like my issue.
I don’t what else to do. Hopefully someone will give me some advice on what to do next.

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
If the network has Wireless Isolation turned on it will prevent wired devices from seeing wireless devices. Do you have access to the router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart C7250 All-in-one

AFTER CLEANING THE PRINTHEADS, AND PRINTING A TEST-PAGE TO EVALUATE THE COLORS AND ALIGNMENTE, ALL COLORS ARE OK BUT THE VERY DARK BLACK BAND (THE TWO GRAY ONES ARE OK). ANY SUGGESTION OR RECOMMENDATION WILL BE MORE THAN WELCOMED.
jORGE

Hello @Joarlujo,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the black print quality issue that you're experiencing when printing from your Windows 7 computer to your HP Photosmart C7250 All-in-One Printer. Thank you for including the troubleshooting steps you have already attempted prior to reaching out for support. At this time it does sound like you have a defective black ink cartridge, or your HP Photosmart is experiencing a Printhead issue. The Printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If the Printhead is defective than you may experience cartridge detection, or print quality issues. The Printhead is a non-replaceable part within this specific model. Therefore, should the Printhead be defective a whole unit replacement would be needed. In saying that, there are troubleshooting steps that we can attempt to resolve this quality issue. Can I please have you follow the steps below.
Solution one: Use genuine HP cartridges:
HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps provided might not resolve print quality issues.
Solution two: Check the ink levels, and then replace the depleted cartridge:
1. On the printer control panel, press the Setup button.
2. Press the Down Arrow button until Tools is selected.
3. Press OK.
4. When the Display Ink Gauge option displays, press OK. The ink gauge displays.
5. Please replace any low or depleted cartridges.
Solution three: Print a self-test report:
Load plain white paper into the input tray.
Press Setup.
Press the Down Arrow () to highlight Print Report.
Press OK.
Press the Down Arrow () to highlight Self-Test Report.
Press OK.
If the test page printed clearly, check the settings and media you are using, and then try to print again.
If the report or printout shows streaks, lines, or missing colors, continue to the next solution.
Solution four: Clean the printhead:
Load plain white paper in the input tray.
Press Setup, press the Down Arrow (), press Tools, and then press OK.
Press the Down Arrow () to select Clean Printhead, and then press OK. A test page prints.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution five: Align the printer:
Load plain white paper in the input tray.
Press Setup, press the Down Arrow (), press Tools, and then press OK.
Press the Down Arrow () to select Align Printer, and then press OK. A test page prints.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution six: Calibrate the color:
On the Windows taskbar, click the Start icon (), click All Programs, click HP, click the folder for your HP Photosmart, and then click the icon for your HP printer (). The HP software window opens.
Click Settings, click Print Settings, and then click Printer Toolbox.
On the Device Services tab, click Calibrate Color, and then follow the on-screen instructions. The procedure takes about two minutes and requires two sheets of paper.
Try to print again.
- Source
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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C7250 All In One When scanning; when scan job completed, there is a problem with HP Scanning

Using Windows Vista Home Premium edition. Using HP C7250 All in One.
When scaning a document when the scan job is completed, a window pops up that there is a problem with HP Scanning and need to close the program. It occurs on every scan.
When you click the close program button, the HP program indicates completing scan, one page after the other!
Not sure what is going on, I have used the HP scan/print doctor, says everything is OK.
I have checked for HP updates and there are none! The only thing I have not done is to run the installation disk!
Anyone have any ideas as to the problem and a resolve to fix the problem? other than buying a new unit!!
Thanks for your help

Hi flamechaser,
Welcome to the HP Forums.
I see that you are having some issue's when attempting to scan to the computer.
I do have a few suggestions we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with communication issues between the computer and printer. Please click on the following link for a Windows Error: 'No HP devices have been detected. HP Solution Center will now close.'
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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I have an HP Photosmart C7250 All-in-one and the wireless feature does not work. When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning. Contact HP Support". Can you help me?
This question was solved.
View Solution.

Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

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Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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This post contains one question.
I am unable to activate my Creative Cloud products after upgrading to Windows 8. I have used the Chat service on three separate occasions, and after the employee asks me for my e-mail and order number, determines that they are unable to provide me the instructions necessary to license or activate the software. So I must be forwarded to a special team to help me resolve this problem. During the transfer, I get cut off -- each time.
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HP Solutions Software Installation (HP C7250 All-in-one) after Upgrading from Windows 8.0 to 8.1

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