HP special edition 15 notebook - no bass

Hello, I recently purchased a new hp special edition beats audio  notebook and I am pretty happy with it with one exception. My audio is terrible. Even by traditional standards this laptop offers very little in the sound quality area and the main selling point for the laptop was that is was supposed to have great sound and "rich, deep bass", which is not the case. There is virtually no bass and I have tried doing the fn+B thing and the bats audio feature is enabled on the control panel. Is it just that bad or does something need to be downloaded or the sub just not working correctly. When I hit fn+B it sounds like it switches to sonther feature but the sound quality is virtually the same. Need some help here. Thanks!

Hi @savage-mike ,
Welcome to the HP Forums!
It is a wonderful  place to find answers and information.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp you are having a difficulty with your Beats Audio on the notebook.
Have you done all your Windows updates?
Have you ran the  HP Support Assistant  to aid with HP updates and drivers?
Here is a link to Beats Audio Console (Windows 8) to aid with overcoming this difficulty.
You can call HP support for assistance. They can remotely access your system to help locate and resolve issues.
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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