HP Spectre xt fails to do factory restore

Hi
I had a virus somehow get on to my machine and i went to do a system restore the old fashion via F11.
I manged to do this and as it was going through it got to the end and it said it was unable to do a restore.. This shocked me a little so i re-tried again and it did it exactly the same thing.
Has anyone had this issue before whereby they are unbale to restore via the F11 function?
Is there any work around as i dont fancy paying £40 for some restore discs!
Cheers
Lee

Hi @Connor0431 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Spectre XT Ultrabook 13-2100ea and issues with the HP Recovery Manager not working correctly.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Here is a document for troubleshooting HP System Recovery options. You might want to consider doing a Refresh on the system. Please read the document first before doing anything. Make sure you back up your documents and check the Apps you will need to reinstall.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Factory restore error message - "Product Restore %s failed to restore your system"

While doing a factory restore I am getting the error message - "Product Restore %s failed to restore your system".
Not sure what it means ... I am on a Lenovo 3000 N100. I've been having not so much battery won't charge as battery won't stay charged problems.
When starting up with the battery in ... the battery seems to bedrawing so much from the adapter the N100 shuts down.
While shutdown the battery seems to draw from the cmos battery.
When I power up again the cmos battery is drained ... the bios clock has to be reset.
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I've had a similar problem when attempting a restore to factory settings on my Lenovo 3000 N200, running Windows XP. I resolved it by leaving the battery plugged in, but by disconnecting the AC power adapter. Then when the restore was up and running I then plugged in the adapter so the laptop wouldn't run out of power before completing the restore.

Dv6 HDD failed short test, was able to factory restored to create USB MR but not working

HP Pavilion dv6-6c35dx (Refurbished)
Windows 7 Home Premium (64 bit)
Error: The system recovery discs do not support this computer.
You are not able to restore this system with these discs.
I have not upgraded any hard ware on the laptop,
One day my laptop did not started and only showed a black screen, after doing all tests from the HP Advance System Diagnostics. it showed that the HDD fail the Short DST (wich indicated that the HDD wasnt good anymore or it was about to die, wich I hoped it was this last explanation as I never created a revovery disc for this laptop.
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Testing Drive: 1
HD SMART Check: Passed
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I did a factory restored to see if it can revived it and it worked so I was able to create a USB Recovery Media successfully.
Ordered a replacement HDD (actually the Seagate Hybrid 750 GB 7500 rpm SSD/HDD Momentus XT)
Once got the new HDD I installed it, booted the laptop from the USB Stick containing the Recovery Media, but got the error: "The system recovery discs do not support this computer.
You are not able to restore this system with these discs."
when visiting the HP support site, It tells me the following
"This error can occur due to the following conditions:
Using the wrong recovery discs, such as those that were created or ordered for another computer." (not my case)
"The configuration data on the motherboard or hard drive was not correctly configured at the factory when the computer was manufactured." (might be but will explain what I think about this one)
"The motherboard on your computer was replaced with a motherboard that is not the same replacement part. If so, you must install a new operating system or replace the motherboard with an original type." (same as 2nd explanation)
The first explanation is not my case because I did created the recovery media from the same laptop "Computer"
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Hi:
Sometimes the recovery media doesn't work for one reason or another and there is no one size fits all answer.
As i see it you have two options:
1. Order a set of recovery disks from HP.
2. Make your own plain W7 installation media if you can read all 25 characters of the W7 product key on the bottom of your notebook.
Option 2 will normally give you a much peppier PC, free of bloatware, but you will not have any of the programs that came with your PC that you may want.
Or you can use option 2 to get your PC up and running until your set of HP disks arrive.
Here are the instructions to do that if you want.
Download the W7 Home Premium SP1 64 bit iso file from the link below and follow the instructions to use the Microsoft ISO to USB tool.
Make sure you get the whole file to download. Make a note of the advertised size and compare that with the actual file that downloaded. Sometimes it states the download was complete but the whole file isn't there.
Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers and available software you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Factory Restore Fails on my p6754y at same percentage of completion

I have tried the internal repair and it failed several times, After that, I tried the internal Facrory recovery several times with faiures as well. I then used the Recovery Disks created by the system when I first started using it. Are the repeated failures of both the internal and external recovery programs a sign that the Hard drive is the problem? I can say that the factory recoveries attempted by the Recovery Disks failed at the same percentage. I am not sure about the earlier attempts because I was not then tracking that information.
Also, if I replace the HD with a new one, can I use the system generated factroy restore program. Will this restore the 2 hidden directores, blocks or whatever the correct term is for the factory restore and system recovery areas as they existed when the DVD's were made by the system?
John G.
This question was solved.
View Solution.

Hi, John:
See if there is a hard drive diagnostics test in the BIOS. If there is, run that and see what it reports.
If you have to or decide to replace the hard drive, then you could try the recovery disks you made on that.
If they don't work, then you will need to purchase a set from HP by clicking on the link below and click on the link labeled Order Recovery Media.
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Another thing you can try is to make your own plain W7 installation disk and use the W7 product key on your PC's case to activate the installation.
Here are the instructions and link to the W7 ISO downloads.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Envy15-j016tx factory restore FAIL

I tried to recover envy15-j016tx notebook with HP recovery DVDs.
But failed.
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Can anyone help me?
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P2PP BurnBoot Check Failed
Possible Causes:
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2. Some silent-install failure of applications
3. Found failed at PININST_BBV
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Hi byus,
For a failed factory restore, I would first suggest trying to recover your notebook using the HP System Recovery. I have included the document 'Performing an HP System Recovery (Windows 8)'. Please follow through the steps for Recover your HP notebook computer.
If the above document fails to recover your notebook. I have included the document 'Troubleshooting HP System Recovery Problems (Windows 8)'. Please follow through the steps in order for the best results.
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How to restore an Apple TV first generation if it does not factory restore in recovery mode?

The other day, while watching a movie, my Apple TV 1st gen just froze and became unresponsive to any remote control inputs. My intital attempts to just remove power and startup again failed and resulted in repeated crashes and renewed startups. On the discussions here ( Re: Apple TV 1st gen Factory Restore Problems ) I found out how to force restart by holding down the 'menu' key and the ' - ' key simultaneously. This brought me to the Recovery Menu.
Restart from there didn't work, only resulted in coming back to the recovery menu.
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I tried this several times but always the same result. My trusted Apple TV first generation had mysteriously turned itself into a brick.
After searching the web and trying all kinds of things, I figured out how to save it. Here's how:
for reference, have a look at this webpage, but keep reading below: http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-after-erasin g-disk/
you need a good size USB stick, mine was 4GB
the first method described didn't work for me, is time consuming, and you need an ethernet internet connection
however the second method described (no network needed) worked, but not with the file posted on the website (had wrong size)
download the disk image with the Apple OS from here: http://wiki.openelec.tv/index.php?title=Restoring_the_Apple_OS
I downloaded the Apple OS v3.0.2 file, this proved to be working
If you're on a Mac, download and install the ApplePi-Baker application from here: http://www.tweaking4all.com/hardware/raspberry-pi/macosx-apple-pi-baker/
If you're not on a Mac, follow the instructions in the thread posted in 1.
Using the ApplePi-Baker, or the other methods, restore the disk image to the USB stick; be patient, this may take a while
Unpower your Apple TV, plug in the USB stick, power up your Apple TV
Your Apple TV will now boot up from the USB stick and will install the latest OS on its harddrive
When completed, remove power, remove USB stick, power up and hold down the 'menu' and ' - ' keys simulatenously, this will bring your Apple TV into Recovery mode
Select Factory Restore
Your Apple TV will now factory restore to OS v 3.0.2
Note: This worked for me right away, but if not you may want to try the earlier OS version, see notes on the OpenElec Wiki page.
Good luck, and keep enjoying your Apple TV first gen!

Based on your suggestions, I've posted an additional article on how to do this ...
http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-offline-1stg en/
Also note that I fixed the issue with the corrupted IMG files .... the files on Tweaking4All.com now work as they are supposed to.
Thanks again James!

Can't factory restore my Apple TV

After a failed sync, I have been trying to get my AppleTV working again. On startup, I get the startup sequence where I can ultimately choose Reset, Diagnostics or Factory Restore. Reset ends up back at the same screen. Diagnostics says everything is OK and Factory Restore fails and tells me to try again or come here! I am stuck with a brick; any ideas how to break through this problem?
My Apple TV was bought recently with v1.1 since upgraded to v2.
Any help gratefully received,Thanks.

Thanks for the ideas, but...
No, nothing but a plain vanilla AppleTV that has just been upgraded to v2 via its own update service
I have just tried the 'menu + -' restart. All that does is take me to the screen that tells me I can restart, run diagnostics or factory restore. The problem is if I 'restart' I just end up at the same screen. 'Diagnostics' says everything is fine and when I try and 'factory restore' it fails. So you can see I am stuck and unable to get to the working AppleTV system.
Here's hoping!

Can't initiate factory restore

The sound card on my recently-inherited Toshiba satellite L655D-S5050 has been malfunctioning so I want to try to repair it via factory restore, except I can't find/access the factory image. Seriously, I've tried everything. The boot menu, the setup utilities, the recovery menu, the BIOS, and nothing works. I reinstalled Windows 7 via DVD and now the NETWORK ADAPTER isn't working in the same manner as the sound card, i.e. it's vanished from the device manager--which doesn't make sense as I was using the internet literally a minute before I started reinstalling windows. Any assistance is greatly appreciated.
PS A tangential question is, will the factory restore actually repair the sound card? It's spontaneously repaired itself a couple of times so I think there may be hope for it.

Satellite L655D-S5050
An easy way is to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. All the drivers and utilities are properly preinstalled. Windows is preactivated.
If you failed to burn recovery discs, you can obtain them from Toshiba. Scroll down to Get Recovery Media here .
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Satellite L640/L650 Series User’s Guide
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U410 - cannot log in after Windows Update following Factory Restore when timezone is not UTC-8.

Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. On the Windows initial configuration screen select a timezone ahead of UTC-8, such as UTC (London)
3. Log in to Windows, open Windows Update control panel and click "Install Updates"
4. Reboot computer to complete updates.
5. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
Wordaround:
Before beginning the factory restore process, set the system clock back by 24 hours. After the factory restore completes, set the system clock back to the correct time.
Alternatively, wait 24 hours between a factory reset and attempting to install Windows updates.
Analysis:
This problem is caused because of the way that Windows stores the time. It assumes that the system clock is set to local time rather than UTC. When you use the OneKey recovery system it does not know what timezone the system clock is set to, and so it assumes that it is set to UTC-8. If it is in fact set to UTC, OneKey Recovery creates files with a timestamp 8 hours in the future. This causes Windows Update to fail.
Solved!
Go to Solution.

chinnybob wrote:
Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. Log in to Windows, open Windows Update control panel and click "Install Updates"
3. Reboot computer to complete updates.
4. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
İ assume you're refering to yesterdays updates.
Yes some systems have problems at times dealing with the updates.
You can boot into Safe mode,use system restore to an earlier point(before you installed the updates)
then install 2 updates at a time,
and rebooting.
That way you should be able to see,which one is causing the problem.

Rebuilding iphoto albums after imac factory restore

Hi. Neighbour had just had her imac factory restored (by Apple after apps started to freeze after a number of hours).
I've been tasked with restoring data (for my sins).
I've "gone into" Time Machine and found the backup we did before Apple took over.
I've restored the obvious - desktop media, and am in the middle of doing "pictures" and "documents"
Will iphoto pick up from where it left or do I have to rebuild albums? Thanks.

Final question. I assume iphoto just builds "links" to photos? It doesn't make a copy?
If you choose to use a "referenced" library only links are created. But it's strongly not recommended unless you're running the latest version of Aperture which can easily fix broken links in referenced libraries.
Open the TM preference pane, turn it off and then on again. If that fails go to the Options section and add your HDs to the Exclude window. Then remove them and reboot.
If that fails check here for other possible solutions: Time Machine - Frequently Asked Questions

Window won't boot after factory restore

Hi:
My notebook is Pavilion dv4 -1435dx, running Vista 64, before i did system restore, windows was running very slow after log on, won't be able to work on it at all.... so i decided to do a factory restore. I tried 4,5 times of factory restore,(but failed, stuck at startup repair). And last, finally have it completely restore. right after that, I did windows upate the first thing. After downloaded and installed of windows update, Windows need to restart.... and then it stuck at startup repair again.....now it won't logon to window......
Please help!! Thank you.

Hi
1) Once unit is powered on keep tapping F2 run the test and check if all test passes. If any test fails you need to replace the part.
2) If test passes you might need a set off recovery disc.
Order Recovery Discs for Windows 7, Vista, or XP
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Can't Factory Restore to SSD

This should be a piece of cake but what am I missing?
The SSD swaps in for the HD no problem.
The Diagnostics on the DVD Recovery Disc (that I burned when I first got the Laptop) can see it. (It runs fine in an external enclosure.)
But when I try to do Factory Restore, I get "The product recovery function has been removed from this system." and it goes no further.
I'm basically trying to start fresh (didn't have much on the HDD anyhow) as a clone of the HD failed for whatever reason (well the SSD doesn't boot up, I figure it's the same problem now).
tks,
Ty

That link doesn't work... I've been on about 5 different sites trying to find out how to restore the factory settings on this stupid D610 and all I get is 'hold ctrl and press F11 then release them at the same time' or 'press F8 and choose the reset option'... Well none of them work and I'm just sitting here like an idiot constantly restarting my laptop and pressing buttons that don't do anything.. Can somebody PLEASE give me a decent solution before this laptop exits this house via the top floor window!
Many thanks.

HT3199 I have an apple TV 1st generation - it froze downloading a trailer and had to be unplugged. Since then I cannot access the apple tv menu. When I run diagnostics it says it is operating properly but will not factory restore. What can I try?

have an apple TV 1st generation - it froze downloading a trailer and had to be unplugged. Since then I cannot access the apple tv menu. When I run diagnostics it says it is operating properly but will not factory restore. What can I try?

Apologies, I was looking at the wrong schematic for the Apple TV 1. There isn't a button. So lets try this instead...
Remove the power cord and wait 20 seconds.
Plug it back in and let it boot (Give it 10 minutes, it's being tempremental)
Try and navigate to the the advanced menu and do a factory restore
If that doesn't work then if you are using the white remote hold down the menu button for six seconds and release this should bring up a hidden menu which will allow you to access the advanced configuration settings.
Again, if this fails there isn't much to do than tap it with a hammer to see if that fixes it (hard to believe how many times that actually works. (No responsibility taken if it breaks!, but at least you'd have a good reason to buy Apple TV 3)

I attached my perfectly functioning iPhone 4 to my computer to update and came back to an error message saying I have to do a factory restore which cause me to lose everything recent because I'm not even sure that the backup completed correctly

I left my iPhone attached to my computer to do an update and now I can't use the phone at all. It was taking so long I left it, when I came back there was an erroe message saying that I need to do a factory restore on the phone. It wasn functioning perfectly before I attached it to iTunes to do the update and now since I can't even be sure that the back up completed, I'm faced with losing a lot of stuff recently added to my phone.
I don't want to do a restore, I just want my phone back to how it was this afternoon before I connected it to iTunes.

If the screen shows a plug going to itunes, then you have no choice, It's in recovery mode. You'll be given the chance to restore from a backup either from itunes or icloud.
I assume when you got the message to update (was this for the ios or update some apps?), that was before the device when dead. At any rate, doing a restore does not change the ios.

HT2406 A digital delay has appeared in my Podcasts only, and a factory restore didn't fix it. Any ideas?

My iPhone 3GS is producing a digital delay in podcasts only. No effect in Music or games. I tried a factory restore with no effect. Any ideas?

Chris CA wrote:
Check and see if you've bought any iTunes Gift Cards you don't know about
Fraudulent iTunes Gift cards are used to make purchases but are associated with a hijacked account so that if traced it's that account holder who'll have to deal with the problems. It was a form of "laundering".
It's one of the reasons iTunes had stopped issuing those $200 gift cards about a year back since that's one of the uses for them ( The other reason had to do with why you don't, if you're sane, continue with gift card numbers after someone cracks the algorithm. ).
Another problem was with debit card numbers, usually swiped from a restaurant or Pub, being used for iTunes purchases in the U.K. ( You can find out about that by doing a search of this forum since it was also heavily posted. ) and to buy gift cards for a one time use.
If someone just hacked his account or his account was compromised further and his debit card number it out in the wild then sudden surprise purchases from the iTunes Store maybe his first warning.
He has to check his account further.

HP Spectre xt fails to do factory restore

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