HP StorageWorks Ultrium 960 not showing up in windows

hi everyone
i have  a HP StorageWorks Ultrium 960 - model q1538a - whic i have connected to a adaptec scsi 39160 problem i have is that the device is seen in device manager   which it says device is working and drivers are upto date but cant see the device in windows,i am running windows 7 64bit i appreciate if anyone can help
frones

Even if you had the receipt you couldn't get your money back at this point. A point of clarification: when you say you stopped and restarted ipodservice.exe, Did you use the Start button or the Restart Service button?
You may need to remove iTunes, Quicktime, and all instances of ipodservice.exe and do a reinstall. When you do make sure you do not have any antivirus or antispyware running at the time as it can interfere with loading ipodservice.exe.
Finally, you may just have a hardware failure. If you do, exchange it here:
http://depto.info.apple.com/ipodshuffle

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