HP Support Assist download of Synaptics driver 18.1.15.0, alert not cleared

Hello,
My new system HP15-f111dx on Windows 8.1 using HP Support Assistant will download recommended Synaptics driver update 18.1.15.0 but never clears my alert in HP Support Assistant. I checked my system and am running the above latest update now. What gives Thank you in advance!
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Hi @Windyhair
Welcome to the HP Support Forums!
I understand that you are having some issues with the Support Assistant. I am happy to help with this.
Please check out the following:
HP PCs - Troubleshooting HP Support Assistant (Windows 8)
Using HP Support Assistant (Windows 8)
Malygris1
I work on behalf of HP
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Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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Hi sheryltoo,
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Farhnahasnat
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Commentary
Depending on the underlying cause of the problem, the HPSA (HP Support Assistant) may never be able to install the updates on your particular system. The problem could be a server problem, it could be the Internet path the data has to take to get to your part of the planet, it might be your Internet provider that, at any particular moment in time, is not cooperating, it is possible that your computer is having RPC issues due to outdated drivers, File System errors --- whatever.
IF you find and fix whatever mystery is causing the root cause of the prlblem, then Voila! The install portion of the program may work.
This wonderful program works for millions of people -- and yet it does not work for many deserving folks who have done nothing wrong and who do not know why it does not work for them.
Make sure your Windows Updates are current.
Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Next:
Close all your programs and shut down your computer
Shut down and Switch off any other computers in the network
Switch off any printers on the network
Switch off the Router
Disconnect everything on this computer (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Switch on the router - wait at least thirty seconds for the router to boot.
Boot the computer and log in
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Your computer's Support Website:
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=======================================================
Commentary -- BIOS Updates
It is this Expert's opinion that you should not depend on HP Support Assistant when it comes to BIOS updates.
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You might set HPSA to "Notify" to prevent it from trying to update your BIOS.
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Updating the BIOS
=======================================================
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Some 3rd party security software causes this, ie;Norton, check the settings to be sure it is not blocking HPSA from connecting to the internet.
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Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
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Hi Will,
You can either uninstall it completely from Control Panel & then reinstall to check if the problem was with the HP support assistant software version installed in your laptop:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6978815&swItemId=ob_144416_1&swEnvOid=405...
Else from here:
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...
Or
Completely uninstall it, use your HP support site to get all all the latest versions of drivers & softwares.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6978815&swLangOid=8&swEnvOid=4059
As far as I see it, HP support assistant helps me to chat with the Technical support automatically and nothing else. For everything else I use my support page.
If you're not uninstalling it, I suggest you change the settings of it to "Notify" of any update and NOT allow it to install anything automatically.
Regards
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HP Support Assist download of Synaptics driver 18.1.15.0, alert not cleared

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