HP Support Assistant crashes

HP Support Assistant always crashes and looks on internet for a fix then closes. It never gets fixed. I can't uninstall either. It just crashes. What is the solution? All Windows 7 updates are up to date.
Thank you
Jim
[Personal Information Removed]

Download and install the latest version of support assistant, see if that solves it http://h18021.www1.hp.com/helpandsupport/hp-self-support.html

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  • Why does the latest version of HP Support Assistant crash every time I try to use it?

    I have an HP 6730f desktop with Windows 7 preinstalled.  Recently, I was advised to upgrade the HP Support Assistant program by HP through an update message.  Upon doing so, I am unable to start the program without an error message that states that a serious problem has occurred and the program must close.  I have since uninstalled the program entirely. I would,  however, be satisfied with the Support Assistant that came with the computer, but wonder why the updated version does not work...?

    Hello PCJim,
    Have you tried reinstalling the program since uninstalling? It could of just been a bad install that required needing to uninstall / reinstall.
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • HP Support Assistance crashes upon start up

     
    Upon HP Support Assistance start up, i get this message.
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    Hello , Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I read your post about the HP Support Assistant, and wanted to help! To start, can you provide me with the Product Number of your notebook?  Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number?
    In the meantime, please review this document, to see if the issue can be resolved:HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8) Please let me know if this information was helpful by clicking the thumbs up below.
    Have a great day!

  • Pavilion dv7 blue screening - HP support assistant cannot test BIOS or memory modules but BIOS can?

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    Hi @h20roks ,
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7 and  getting the BSOD and shutting down. I recommend to restore the BIOS defaults with this document selecting the reloading the BIOS default settings. Not rollback.
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    Hope this helps you.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP Support Assistant (Win 7 x64): Error 1316 on update/install

    HP Support Assistant was running and downloaded an update for itself, which doesn't install properly. I am left with shortcuts that no longer work - HSPA.exe is missing.
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    Unfortunately, it doesn't fix the problem because now it won't install via Control Panel:
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    I had this problem with another HP computer and called Tech support and they told me to completely restore my computer and then my hard drive crashed. I had to send the computer back an purchased this one. But now dejavu all over. Thank you for any response to my question.

    Hi
    Here are few links given below might help you to fix your issue.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
    http://www8.hp.com/in/en/support-topics/windows8-support.html
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • Migration Assistant Crashes when importing from ext HD using Time Machine

    Hi there,
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    I've just reinstalled Mac OS X 10.5.8 onto a Mac Pro 2.66 GHz Quad-Core Intel Xeon with 2GB RAM.
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    Here is the console report:
    Querying receipt database for system packages
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    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : aeroplane05
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    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : boat05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : car05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : cat05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : dragon05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : duck05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : fish05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : football05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : lily05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : mouse05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : panda05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : rhino05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : shark05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : snowflake05
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    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : sunflower05
    01/12/2010 17:07:20 Migration Assistant[123] Long name checked : tiger05
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    01/12/2010 17:07:20 [0x0-0x11011].com.apple.MigrateAssistant[123] mmap: Cannot allocate memory
    01/12/2010 17:07:20 [0x0-0x11011].com.apple.MigrateAssistant[123] vm_allocate failed
    01/12/2010 17:07:20 [0x0-0x11011].com.apple.MigrateAssistant[123] vm_allocate failed
    01/12/2010 17:07:23 Migration Assistant[123] An uncaught exception was raised
    01/12/2010 17:07:23 Migration Assistant[123] connection went invalid while waiting for a reply
    01/12/2010 17:07:23 Migration Assistant[123] * Terminating app due to uncaught exception 'NSInvalidReceivePortException', reason: 'connection went invalid while waiting for a reply'
    01/12/2010 17:07:23 Migration Assistant[123] Stack: (
    2459639787,
    2478489147,
    2459639243,
    2459639306,
    2540575982,
    2540572201,
    2459662410,
    2459662514,
    240556308,
    2540350973,
    2540349860,
    2462499157,
    2462498834
    01/12/2010 17:07:24 com.apple.launchd[75] ([0x0-0x11011].com.apple.MigrateAssistant[123]) Exited abnormally: Trace/BPT trap[/SIZE]
    Has anyone experienced a similar issues?
    Many thanks in advance.

    saleemmartin wrote:
    Hi Pondini,
    Thank you for your reply, your help is much appreciated.
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    Do you think Disk Utility didn't repair all the permissions? In this case, the permissions on the Time Machine backup might still be corrupted.
    That doesn't affect user permissions, only permissions on files installed by OSX or Apple apps. And you can't repair permissions on your backups, since that's not a "bootable" volume.
    It seems that my Migration Assistant crashes routinely after 40 seconds (or so) no matter which options you select (if any). Even if I leave the app searching for user accounts on the Time Machine it crashes.
    If I'm quick i'll be able to deselect all users except admin, or if I'm slow I won't get so far. No matter what, it still crashes.
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    The app never allows me to view installed applications.
    No, it won't. You can only select or omit them.
    I don't know whether you have a problem with your Mac or the backups.
    You mentioned earlier that you'd done a +*Repair Disk+* on the TM drive, so if there's a problem with them, it's something DU can't fix.
    Have you done a +*Verify Disk+* on your internal HD? If not, make sure it's ok.
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  • HP support assistant not working

    Hi,
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    Thanks in advance
    This question was solved.
    View Solution.

    @DavidDeBord 
    If it is not behaving on your system, uninstall it.  Uninstalling it does no harm to your system and it is not necessary to the functioning of your computer.  I find it to be a useless piece of software and have even seen it brick some computers.  Should you wish to reinstall it, your decision.  When it is working properly, it has merit but it may be problematic on your system especially running Windows 8 for some unknown reason.
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • HP Support Assistant not working -An error occurred

    Recently  i got problem with hp support Assistant first it show there is new version to download then i did download it after finish download it won't installing i dont why ,then i did try to unistall it but it won't then i did unistall it from ( SWsetup) but i dont know what happen it did unistall but not 100% then i did download last version again from hp then try to install it again but it gave me strang message  while installing its Error 1316 update/install   then i found it on hp support there is many users they have same problem but in the end i fixed by MIcrosoft fixit and it did unistall the hp Assistant fully then i did try to install it again and it did correctly but after i proccess hp assistant it open but not work fully the problem it gave me it show in the product name:loading -serial number:loading - product number:loading  and in the top it say An error occurred and when i want to tune up it not pass downloading pleas i need help with this problem .

    Hey guys,  Try this out.  http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-e-g/Why-does-my-HP-support-assistant-keep-crashing/m-p/2219537#M119037 THX

  • Cannot install HP support assistant after upgrading to windows 7 error 1316

    After upgrading to Win 7 from Vista I am unable to install the HP support assistant.  First I get this error:  Error 1316 The specified account already exists.  After clicking OK I get the following error msg:  Error: -1603  Fatal error during installation.  Consult windows installer help (MSI CHM) or MSN for more info.  This is then followed up with the following msg:  HP support assistant not installed successfully.  An error occurred during the installation: -3  Then it rolls back the installation and will not install.  HP support assistant was working under Vista.

    Crppy wrote:
    After upgrading to Win 7 from Vista I am unable to install the HP support assistant.  First I get this error:  Error 1316 The specified account already exists.  After clicking OK I get the following error msg:  Error: -1603  Fatal error during installation.  Consult windows installer help (MSI CHM) or MSN for more info.  This is then followed up with the following msg:  HP support assistant not installed successfully.  An error occurred during the installation: -3  Then it rolls back the installation and will not install.  HP support assistant was working under Vista.
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  • Can't re install HP Support Assistant nor HP Recovery manager

    Both HP Support Assistant and Recovery Manager stopped working. I've tried to uninstall them and when I reinstall I get the following error messages:
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    This question was solved.
    View Solution.

    Install this http://www.microsoft.com/en-us/download/details.aspx?id=21
    Then try reinstalling it again.
    THX

  • HP Support Assistant Has Ceased to Function

    HP ENVY Phoenix h9-1420t CTO Desktop PC
    Windows 8.1 Pro w/Media Center - 64 bit
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    This question was solved.
    View Solution.

    I am taking a survey, JUST HOW LONG would you wait for a reply?
    Luckily your question has been answered by a forum user. See here ( the reply).
    I am a volunteer. I am not an HP employee.
    To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
    The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
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  • HP Pavilion g7 can't find or re-install HP Support Assistant & HP Solution Center

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    Hey Fasteddie0747,
    I understand you are having an issue with the HP  Support Assistant & HP Solution Center installing on your Hp Pavilion g7.
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    restart the computer and try installing again.
    Please feel free to contact me if you have other questions
    Thank you
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP Support assistant not working after upgrading to Windows 8.1

    Product Name: HP ProBook 450 G1 Notebook PC
    Serial number: (Personal information removed)
    Product number: G1Q53UT
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    Hi @parjinder82 , 
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    You might benefit from this document on Windows updates and sound issues.
    Hope this helps.
    Let me know, Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • How to install hp support assistant after changing hard drive on my HP Pavilion TouchSmart

    Hi All,
    I have recently upgraded my hard drive and install OS windows 8.1. All is well everything is working fine. But, to get latest drivers from HP, I want to install :hp support assistant " application. I try to download and install, it is starting installation but not showing any progress.
    I downloaded the folliwng from my product page "HPSupportSolutionsFramework-11.51.0027."
    Any help will be really appreciated.
    Thanks
    mvr
    This question was solved.
    View Solution.

    Hi mvr
    What is your exact model name, product number?
    Try downloading, saving & then installation from this page: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html#.VI62_0Trb4c
    Did you clean install Windows 8.1 or from Recovery media? Which was the operating system pre-installed in your laptop?
    Regards
    Visruth
    ++Please click KUDOS / White thumb to say thanks
    ++Please click ACCEPT AS SOLUTION to help others, find this solution faster
    **I'm a Volunteer, I do not work for HP**

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