HP Support Assistant doesn't work

Hi,
I've had an HP Pavillion desktop for about 4 years now; Name: NY550AA, Model p6240f.
It runs Windows 7 Home Premium.
In the past, HP Support Assistant would automatically activate from time to time and perform a health analysis on the computer. It would go through these steps:
Connecting to HP servers
Downloading updates
Gathering information
Analyzing your system
Preparing the action list
The whole process would take a few minutes and more often than not nothing would come of it. Occasionally it would download minor updates on my system.
For the past 6 months after I did a system restore, when it gets to the downloading updates step, it stays there. I can still use the computer with no problem but it stays at downloading updates for as long as the computer is on or until I get tired of it and stop the Support Assistant/Health Analysis.
Is there a way to get it to run correctly again?
Thank you
Bill
This question was solved.
View Solution.

Hi Bill,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
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****I don't work for HP****
Microsoft MVP - Windows Experience

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Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
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Lasttry,
Thank you for that information.
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First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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