HP Support Assistant function not working on my laptop

I tried to use the HP support assistant software to make a call to HP support on a new laptop I purchases a week ago. The software never completes to give me access to an HP tech. I have 3 issues unrelated to this that I need to deal with and will be posting them in the forums here but I would expect the support software to work as intended. If there's a simple number to call HP I would like that since their intended way of getting in touch doesn't work for now for me.
Thanks!!!
Donald

I didn't include specifics on the laptop. Sorry about that. HEre they are:
Product name: HP ENVY TS 17 Notebook PC
Product number: E8A11UAR#ABA
Windows 8.1 64-bit

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My HP Support Assistant is not working?

My HP Support Assistant is not working?

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Hp envoy m6 sound card, simmple pass application and support assistant is not working properly

i have hp envoy m61204tx.
after upudate using hp support assistant sound card is not working properly also when i run hp simple pass or hp support assistant only start window appears then it hides nothing happend next.
please guide me what is the problem and how to solve it.
any help will me much appriciated.
Thanks.

@alki,
I understand that sound has quit working after support assistant ran a few updates.
Press Windows Key + X and select device manager. The sound card should be listed in the sound section. What status is displayed for the sound card?
What is the status of the mute key on the notebook? Does it have an amber light?
What happens if you try to install this driver?
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Hp support assistant is not working in windows 8 64bit

Hi,
I have a brand new HP Pavillion Notebook , 14-v024. with window 8.1, 64 bit, AMD A8 processor. I am not been able to open HP Support Assistant.Whenever i click on it a message pops up saying " This application has encountered serious problem click ok to restart" and then nothing happens. I tried to install and unistall HPSFA but the problem persist. It doesnt stop here i believe it some how is related to my wifi settings because alot of times my wifi disconnects and this message pops up. I even had Blue screen of death couple of times now considering it is a brand new laptop i am not happy with it at all. Can anyone PLease throw some light on this issue.
Thank you soo much.

Hi @Vikz05
Welcome to the HP Forums! I see that you are having a couple of problems with your notebook. I will be happy to help with the Support Assistant and wireless issues. I am assuming that you tried reinstalling the HPSA from the website link, let's try doing it another way. Use the Recovery Manager to Restore the Original Drivers and Software, install both the HP Support Assistant in this manner and your wireless driver.
You can also try using the built-in Windows Troubleshooter mentioned in this HP document Troubleshooting Wireless Network and Internet. I also included a number of generic wireless troubleshooting below:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.
Reset the TCP/IP settings:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.
Reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.
Change power management option for your wireless adapter:
1. Open Device Manager.
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.
Forget the Network and reconnect (Windows 8):
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.
8: Reconnect
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Hp support assistant is not working

I've reinstalled it ans still receiving the same message: The application has encountered with a serious problem and must close, if a correction is found windows will contact me. This has been going on for over two weeks.

Dear Thomas558 -
Depending on what your version of Windows you are running, one of these documents should fix the issue with HP Support Assistant:
Troubleshooting HP Support Assistant (Windows 8)
Troubleshooting HP Support Assistant (Windows 7)
Sincerely,
dhtp
DH
I work on behalf of HP.
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HP Support Assistance have stopped working/desktop. and have not worked in weeks

This computer have many problems, HP Support Assistance have stopped working, and Hp Quick Start have also stopped working-every time the support assistande update programs it stop working-and no matter what I do for quick start it never works. I have refreshed the computer many times only to loose my progrems and they are
hard to get back- and when I recard them on a dvd they looks unreadable and will not download on the computer my computer is
HP Pavilion p7-1446s Desktop the model Number is H3Z36AA#ABA The S/N is {Personal Information Removed}. windows 8.
Microsoft said I could download windows 8.1 free but when I did they put the price up to 119 dollards what is it-
is it free or do I pay.another problem is Rundll have problems starting. What can i do and can you help me??

Hi anne_1, Sorry to hear that you are having issue with your Pavilion computer. I have done some research for you and I have a link that will take you to download the updated Support Assistant. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5297...
If you would like to download and install the updated version of Windows 8.1 ,here is the link that will take you to the free download. http://www8.hp.com/us/en/ad/windows-8/upgrade.html
If this does NOT resolve the issues that you are having, please feel free to write back and I will be happy to offer more assistance.
Thank you in advance
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp support assistant has stopped working windows 8

My HP Support Assistant has stopped working. I have read other comments on the forum concerning this problem and attempted to follow their advice. But I am still having the same problem. I uninstalled the HP support in the Control Panel uninstall programs. I restarted my computer then reinstalled the HP support. When installing it asked if I wanted to write over all of the files because HP files were still on my computer. Apparently it did not fully uninstall. I emptied my recycle bin and cleaned out my registry after I tried to uninstall the HP file again. Went back and reinstalled HP support again. This time I did not get the message that it was already installed and do I want to overwrite the files. I thought that the problem was solved but it is not. I cannot get the HP support to work at all. Please can anyone tell me what to do. I am not very savvy with computers and sure use some help.
My computer is an: HP Envy 20 TouchSmart 20d011 - using Windows 8.
I had this problem with another HP computer and called Tech support and they told me to completely restore my computer and then my hard drive crashed. I had to send the computer back an purchased this one. But now dejavu all over. Thank you for any response to my question.

Hi
Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
http://www8.hp.com/in/en/support-topics/windows8-support.html
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

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I apologize, I'm a bit unclear on the exact nature or scope of the issue you are describing. If you are having issues with the touch screen on your iPad, you may find the troubleshooting steps outlined in the following article helpful:
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Why is my touch screen function not working when using facetime

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Hello megascones,
After reviewing your post, it sounds like the screen is not responding to touch in one app. I would recommend that you read this article, it may be able to help the issue.
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Restart your device. If you can't restart, reset your device.
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HP Support Assistant does not inform about ANY updates for drivers/softwares

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Okay so its starting to give updates, so far I've had 3 updates for HP System Event Utility, Simeplepass and HP Wireless Button Driver. I guess it works very specifically and on it's own. No luck on other drivers.

Adobe download assistant will not work on my machine?

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Are you using Mac OS? If so please try removing the Adobe Download Assistant from your Applications folder and try again. This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

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Lasttry,
Thank you for that information.
First I would like you to uninstall the current version of HP support assistant. This link will guide you to how to access the list of your programs, once there right click on the HP support assistant and then left click on uninstall.
Once that it is finished restart the computer, and when the computer is back up go to this page to install the newest version of the HP support assistant, when you open the link click on home and business desktops. After that is done try testing the program out for an extended period of time.
Please respond back at your earliest convenience.
Thanks
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HP Support Assistant function not working on my laptop

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