HP Support Assistant Has Ceased to Function

HP ENVY Phoenix h9-1420t CTO Desktop PC
Windows 8.1 Pro w/Media Center - 64 bit
For some unknown reason, HP Support Assistant has stopped working. I noticed that the large taskbar icon was gone.
I tried to run the program just out of curiousity. "HP Support Assistant has stopped working. A problem caused the program to stop working correctly ..." etc. This is reproduceable. The program will not start.
So, I tried to uninstall it from Control Panel. It appears to start to uninstall, but then I get an error message. "Error 1316 A network error occurred while attempting to read from the file C:\windows\Installer\HP Support Assistant.msi" When I click "OK" it rolls back. This is also reproduceable.
I have tried downloading the software again from HP: sp64126.exe I accept the license agreement and proceed. I get a message that files already exist and do I want to overwrite them all or not. INo matter what I choose, nothing happens. The installation window simply disappears and I am back to square one.
Windows is fully updated. I am using Norton Intertent Security 21 -- fully updated.
This question was solved.
View Solution.

I am taking a survey, JUST HOW LONG would you wait for a reply?
Luckily your question has been answered by a forum user. See here ( the reply).
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

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Hp support assistant has stopped working windows 8

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Hi
Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
http://www8.hp.com/in/en/support-topics/windows8-support.html
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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I am taking a survey, JUST HOW LONG would you wait for a reply?
Luckily your question has been answered by a forum user. See here ( the reply).
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
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Lasttry,
Thank you for that information.
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Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

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I am taking a survey, JUST HOW LONG would you wait for a reply?
Luckily your question has been answered by a forum user. See here ( the reply).
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

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Hi @Carling ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP G61 Notebook and issues running updates to your Notebook. Here is a link to troubleshooting the HP Support Assistant. I would start with the second link marked HP Support Assistant is stuck gathering information.
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Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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