Hp support assistant hasn't been able to download updates since day 1

The hp Support Assistant has not been able to download updates since I got the laptop. I have resently tried to fix it.  I have unistalled the old version and successfully installed the new version.  However, it still cannot download the updates. When it tries to get hp updates, this screen always shows up.  
Any help would be appreciated.
Thanks

Hi @Carling ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP G61  Notebook and issues running updates to your Notebook. Here is a link to troubleshooting the HP Support Assistant. I would start with the second link marked HP Support Assistant is stuck gathering information.
I would think that it is a firewall or virus protection. Here is a link to Microsoft to make sure your Windows 7 updates have been done.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Similar Messages

  • Have not been able to download apps since upgrading to iOS 8.1.3 on iPad Mini 2.n

    Have not been able to download apps since upgrading to iOS8.1.3 on iPad Mini 2.

    Megasull wrote:
    I have been unable to update Apps in my iPad 3 with iOS 8.1.2 after changing my Apple ID. What do I do?
    What happens when you try.
    Apps are tied to the apple id that was used to purchase it, so you can't use your new Apple id to update the app, you will need to use the old one.
    you can't merge apple id. Frequently asked questions about Apple ID - Apple Support

  • Tried to restart computer and hasn't been able to turn on since

    My computer was working just fine. I shut down it down for about an hour and when I tried to turn it back on nothing happened, no noise, no lights, nothing. I left it unplugged for a while and tried the SMU restart thing but nothing helped. Does anyone have any information that might help me? Thanks in advance.

    hello
    you are right, it is very likely a PSU problem. i have just repaired my iMac G5 which had a similar problem. Please have a look here at this thread:
    http://discussions.apple.com/message.jspa?messageID=9285919#9285919
    What you can do: open the iMac (see apple website) and look at the LEDs (see the link to the Apple downloads in the thread mentioned). Have a look at the website of Jimwarolic (mentioned in the same thread). This might indicate to you whether it's the PSU or not.
    Also: the link in the thread gives you an idea how you can repair this.
    Hope this helps. please report back
    Thomas

  • Cannot download Bovada software. After using it for a year or so, it started getting weird, so I trashed it and have not been able to download it since. My security is set for all. It downloads, but then the message comes that it isn't right for this

    Have a three yr old Mac Air and using Yosemite 10.10.1. Have used Bovada Poker software successfully for a long time. But it began to get weird so I trashed it. Now when I download, there is a white icon over the Bovada icon in the app folder and the message "You can’t open the application “BovadaPoker.app” because it is not supported on this type of Mac."
    Bovada doesn't seem to be able to help, although they acknowledge that some Mac users are having this problem. Is it Yosemite? What to do?

    Had the same problem...
    Saw some other (ssh) broblems beind discussed and tried the fix for them and it fixed my "You can’t open the application “BovadaPoker.app” because it is not supported on this type of Mac."
    Try this
    cd /Applications/BovadaPoker.app/Contents/
    sudo chmod g+rx BovadaPoker

  • HT1725 For about three weeks I haven't been able to download any apps, not even the free ones.   My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the expr

    For about three weeks I haven't been able to download any apps, not even the free ones.   My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!

    Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.ce.

    Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.

    pklfromarlington wrote:
    Bob, Hate to steal your thunder but am hooked to an external hard drive using Time Machine and er information is where it shoudl be. Yes, I have combed the files, used Finder and any other tools I know.
    You did not steal my thunder. You asked for advice, I provided advice. I assumed that since you nor the "support team" could find your files that you did not have any backup. You should have told us you do regular backups. We have no way to know otherwise unless you tell us.

  • Node 2 in RAC 11gr2 went down and hasn't been able to restart. Help pls.

    Hello all,
    I'm working on this RAC configuration 11gR2 updated to the last patchset. During the night everything on node 2 went down and hasn't been able to come back, not even after a reboot. I've checked through the logfiles and I think the problem might be traceable to this:
    vi ocssd.log2013-01-15 02:42:47.629: [    CSSD][1104660800]clssnmvDHBValidateNcopy: node 1, dbacc1, has a disk HB, but no network HB, DHB has rcfg 247316625, wrtcnt, 18953467, LATS 165822984, lastSeqNo 18949942, uniqueness 1357546658, timestamp 1358214167/666569324
    … after some time...
    2013-01-15 02:43:01.929: [    CSSD][1115699520]###################################
    2013-01-15 02:43:01.929: [    CSSD][1115699520]clssscExit: CSSD aborting from thread clssnmRcfgMgrThread
    2013-01-15 02:43:01.929: [    CSSD][1115699520]###################################
    2013-01-15 02:43:01.929: [    CSSD][1115699520](:CSSSC00012:)clssscExit: A fatal error occurred and the CSS daemon is terminating abnormally.
    crsctl check cluster -all**************************************************************
    dbacc1:
    CRS-4537: Cluster Ready Services is online
    CRS-4529: Cluster Synchronization Services is online
    CRS-4533: Event Manager is online
    dbacc2:
    CRS-4535: Cannot communicate with Cluster Ready Services
    CRS-4530: Communications failure contacting Cluster Synchronization Services daemon
    CRS-4534: Cannot communicate with Event Manager
    I also tried to ping the vip from one machine to the other and vice versa and they all answered fine, also with huge size ping (i've found that this could have spotted a possibile bug).
    Any help would be really really appreciated. Thanks.
    Edited by: Klawd on 16-gen-2013 9.29

    crsctl stat res -t -init on node 1
    NAME           TARGET  STATE        SERVER                 STATE_DETAILS
    Cluster Resources
    ora.asm
          1        ONLINE  ONLINE       dbacc1                 Started
    ora.cluster_interconnect.haip
          1        ONLINE  ONLINE       dbacc1
    ora.crf
          1        ONLINE  ONLINE       dbacc1
    ora.crsd
          1        ONLINE  ONLINE       dbacc1
    ora.cssd
          1        ONLINE  ONLINE       dbacc1
    ora.cssdmonitor
          1        ONLINE  ONLINE       dbacc1
    ora.ctssd
          1        ONLINE  ONLINE       dbacc1                 OBSERVER
    ora.diskmon
          1        OFFLINE OFFLINE
    ora.drivers.acfs
          1        ONLINE  ONLINE       dbacc1
    ora.evmd
          1        ONLINE  ONLINE       dbacc1
    ora.gipcd
          1        ONLINE  ONLINE       dbacc1
    ora.gpnpd
          1        ONLINE  ONLINE       dbacc1
    ora.mdnsd
          1        ONLINE  ONLINE       dbacc1crsctl stat res -t -init on node 2
    NAME           TARGET  STATE        SERVER                 STATE_DETAILS
    Cluster Resources
    ora.asm
          1        ONLINE  OFFLINE
    ora.cluster_interconnect.haip
          1        ONLINE  OFFLINE
    ora.crf
          1        ONLINE  ONLINE       dbacc2
    ora.crsd
          1        ONLINE  OFFLINE
    ora.cssd
          1        ONLINE  OFFLINE
    ora.cssdmonitor
          1        ONLINE  ONLINE       dbacc2
    ora.ctssd
          1        ONLINE  OFFLINE
    ora.diskmon
          1        OFFLINE OFFLINE
    ora.drivers.acfs
          1        ONLINE  ONLINE       dbacc2
    ora.evmd
          1        ONLINE  OFFLINE
    ora.gipcd
          1        ONLINE  ONLINE       dbacc2
    ora.gpnpd
          1        ONLINE  ONLINE       dbacc2
    ora.mdnsd
          1        ONLINE  ONLINE       dbacc2Edited by: Klawd on 16-gen-2013 11.49
    Edited by: Klawd on 16-gen-2013 12.18

  • How to disable the windows update message "Windows update hasn't been able to check for updates for the last 30 days"

    Hi,
    We work on a domain that uses Symantec Management console to administrate our patch enviroment. We have windows updates disabled. But our Windows 8 machines get this message once a month
    "Windows update hasn't been able to check for updates for the last 30 days"
    Just wondering if anyone knows which GPO to use to disable this setting as I have been unable to find it.
    Thanks

    Hi，
    You can turn off the message by GUI in Control Panel\System and Security\Action Center, in the right pane, click "Change Action Center settings", then untick the "Windows Update" option.
    For GPO, you can disable all balloon notifications:
    User Configuration \ Administrative Templates \ Start Menu and Taskbar\Turn off all balloon notifications
    Or remove Action Center icon itself
    User Configuration\Administrative Templates\Start Menu and Taskbar\Remove the Action Center icon
    And I haven't found a GPO to turn on\off a specific message mentioned in the action center, but the setting for the message is related with registry key under
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Action Center\Checks
    but the value under the key is binary, hard to control, if you have interest, you can export the key from a preference pc, then deploy the GPO via
    User Configuration > Preferences > Windows Settings > Registry
    Yolanda Zhu
    TechNet Community Support

  • TS1702 Does anyone know how to resolve the problem of apps not being able to download in the App Store? After the IOS 6 update I haven't been able to download any apps.

    Does anyone know how to resolve the problem of apps not being able to download in the App Store? After the IOS 6 update I haven't been able to download any apps.

    Maybe here:
    IOS 6 App store crash: Apple Support Communities

  • The company I work for has given me an iPhone, but I haven't been able to download any apps. I've created an apple account, it claimed that it had been verified, but everytime I go to download something, it verifies again and claims there's an error.

    The company I work for has given me an iPhone, but I haven't been able to download any apps. I've created an apple ID account, it claimed that it had been verified, but everytime I go to download something, it verifies again and claims there's an error. I've tried this now with 3 different emails, and the message reads: go to the iTunes support page. I've emailed Apple, and they were extremely unhelpful. I was given the most vague responses by Bidyut from the iTunes Store Customer service team. I would just like to be able to use this phone since I'm paying for it.

    It might be helpful if you told us exactly what the error was... If you don't give us specifics, the best you're going to get is vague responses.

  • Why is my security always invalid? I haven't been able to download any apps!

    Why is my security always invalid? I haven't been able to download any apps!

    Contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html

  • Not been able to open firefox for days just keep getting crash reporter, tried everything, no joy

    for the past few days, a week at most, i've been unable to open firefox, it just keeps giving me the crash reporter..
    i always use firefox, i've not installed any add ons (i did install dropbox lately but thats about it), i always have adblockplus running, have done for months never had a problem
    having to use Opera at the minute cos Chrome is the slowest browser known to man (why everyone sings its praises i'll never know)
    then one day, i tried opening firefox, it said checking compatibility of add-ons, then gave the crash reporter box, not been able to do anything since
    i've followed all guides on here, i've reset all settings, i've updated the add-ons it said i had, i've tried booting in safe mode..
    ..all with the same result, crash reporter
    so please dont tell me to go into firefox and change settings as i cant even open firefox
    here is my latest crash report ID
    Crash ID: bp-27aa708f-12d0-4b17-ac96-0961a2130115

    Further info
    Please follow the instructions in the article from the above post. In fct you have a second suspicious file showing on your report so look specifically at and scan files ''gblrofmx.dll'' & ''sprotector.dll''
    If possible I suggest you quarantine the files rather than deleting them immediately. Also note that you may need to start Windows in safe mode (or Windows safemode with network access) in order to find and move or delete the files.
    * Use F8 to access Windows safe mode <br /> http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode <br />http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
    For forum cross referencing purposes
    * Report for CrashID [https://crash-stats.mozilla.com/report/index/27aa708f-12d0-4b17-ac96-0961a2130115 27aa708f-12d0-4b17-ac96-0961a2130115]
    ** Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
    ** related bug 801394, and contributors thread [https://support.mozilla.org/en-US/forums/contributors/708895 nsInputStreamPump::OnInputStreamReady Crashes (Malware)]
    ** files without ID ''RocketDock.dll , gblrofmx.dll , sprotector.dll''
    * sprotector.dll some suspicions about this being possible malware trojan <br />''Bug 785940 - Firefox startup crash in SECMOD_GetModuleSpecList @ __hash_open with SProtector.dll (Safend Protector, Sophos SafeGuard or TrojanDownloader:HTML/Sprotector.A?) ''<br /> thread [/questions/937251 Firefox crashes]
    * gblrofmx.dll likely to be the malware responsible for current crashes

  • I paid but i have not been able to download adobe creative cloud programs

    I paid but I have not been able to download adobe creative cloud programs but my credit card details and payment have disappeared from my account.

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    This is an open forum, not Adobe support... you need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Hello, every one. Over the last few days I haven't been able to download any app from the app store. can any one help me, please?

    Over the last few days I haven't been able to download any app. can any one help me, please ? thank you.

    Andrea...
    You posted in the "Using Mac App Store" forum but your profile indicates you are using an iPad so that's what I'll try helping you with.
    On the iPad tap Settings > General > Reset > Reset Network Settings
    Then restart the iPad.  Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
    If you still can't download apps, the problem may be your Wi-Fi connection >  iOS: Troubleshooting Wi-Fi networks and connections

  • I haven't been able to receive texts since yesterday 24/08/14 can send them tho

    i havent been able to receive texts since yesterday 24/08/14. I can send them tho

    Yes about 10. I switched off iMessages for 5 minutes. Then wen I turned it back on they all came through

Maybe you are looking for

  • How can I change one of the icon images in the toolbar

    I find that I use the Home button quite a bit but it is an undistinguished mid-gray color and it would be much easier to pick out quickly if it were, say, red. How could I do that?

  • Random access files

    This program is supposed to retrieve data from TelephoneUI's JTextFields, store the data in a RandomAccessRecord class object record and call the write method of class RandomAccessRecord to output the data. Two questions Is there any way to check if

  • Safari 4 Beta + Wiki Logins

    We're experiencing a problem where Safari 4Beta users are having to reauthenticate to the wiki frequently, and the "remember me" checkbox is not being effective. Sometimes the users will have to log-in again after 2 page views, sometimes they get 5 o

  • DME file CLIEOP03 in file system

    We want to create the DME in the File system of SAP. On the variant of RFFONL_I I selectioned the option to create the CLIEOP03 in the file system and gave a file name. When testing it we face a serious shortcoming: the suffix of the file is always '

  • Goods Supplier GS Vendor Partner for PO

    Hi, We have a vendor where we do not know where the goods are being supplied from until they arrive. I would like to be able to choose the GS partner when completing the goods receipt via MIGO - does anyone know if this is possible? Thanks, Steph.