HP Support Assistant is no longer working

HP Support Assistant is no longer working
It appears just before and after upgrade to windows 8.1
If you try to uninstall (in order to reinstall) you get Error 1316.
I noticed many HP users have the same problem that after upgrade to Windows 8.1 HP Support Assistant is not working anymore
I expect from HP a new installer that solves the problem, otherwise the service of HP means nothing!

hi there, mine is doing the exact same thing. I hope they get this problem fixed, it hasn't worked for a long time now.

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'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
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''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
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Hi,
I've had an HP Pavillion desktop for about 4 years now; Name: NY550AA, Model p6240f.
It runs Windows 7 Home Premium.
In the past, HP Support Assistant would automatically activate from time to time and perform a health analysis on the computer. It would go through these steps:
Connecting to HP servers
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Is there a way to get it to run correctly again?
Thank you
Bill
This question was solved.
View Solution.

Hi Bill,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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You need to uninstall HP Support Assistant from your system first and re-install it from this link:
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I am an HP employee

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Hi
Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
http://www8.hp.com/in/en/support-topics/windows8-support.html
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
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Manjunath

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Serial number: (Personal information removed)
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HP Support Assistant is no longer working

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