Hp support assistant is not working in windows 8 64bit

Hi,
I have a brand new HP Pavillion Notebook , 14-v024. with window 8.1, 64 bit, AMD A8 processor. I am not been able to open HP Support Assistant.Whenever i click on it a message pops up saying " This application has encountered serious problem click ok to restart" and then nothing happens. I tried to install and unistall HPSFA but the problem persist. It doesnt stop here i believe it some how is related to my wifi settings because alot of times my wifi disconnects and this message pops up. I even had Blue screen of death couple of times now considering it is a brand new laptop i am not happy with it at all. Can anyone PLease throw some light on this issue.
Thank you soo much.

Hi @Vikz05
Welcome to the HP Forums! I see that you are having a couple of problems with your notebook. I will be happy to help with the Support Assistant and wireless issues. I am assuming that you tried reinstalling the HPSA from the website link, let's try doing it another way. Use the Recovery Manager to Restore the Original Drivers and Software, install both the HP Support Assistant in this manner and your wireless driver.
You can also try using the built-in Windows Troubleshooter mentioned in this HP document Troubleshooting Wireless Network and Internet. I also included a number of generic wireless troubleshooting below:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.
Reset the TCP/IP settings:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.
Reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.
Change power management option for your wireless adapter:
1. Open Device Manager.
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.
Forget the Network and reconnect (Windows 8):
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.
8: Reconnect
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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My HP Support Assistant is not working?

My HP Support Assistant is not working?

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP support assistant does not run on Windows 7

HP connection manager reports error message upon startup. Defaults to XP on compatability check.
Does HP Advisor run on windows 7?

Here is the latest version of HP Support assistant that is compatible with Windows 7:
ftp://ftp.hp.com/pub/softpaq/sp68001-68500/sp68201.exe
Here is the link to Windows 7 compatible HP Advisor:
ftp://ftp.hp.com/pub/softlib/software11/COL34630/pv-85800-1/sp46210.exe
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

Hp envoy m6 sound card, simmple pass application and support assistant is not working properly

i have hp envoy m61204tx.
after upudate using hp support assistant sound card is not working properly also when i run hp simple pass or hp support assistant only start window appears then it hides nothing happend next.
please guide me what is the problem and how to solve it.
any help will me much appriciated.
Thanks.

@alki,
I understand that sound has quit working after support assistant ran a few updates.
Press Windows Key + X and select device manager. The sound card should be listed in the sound section. What status is displayed for the sound card?
What is the status of the mute key on the notebook? Does it have an amber light?
What happens if you try to install this driver?
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Dialup networking using operator assist option not working on Windows 7

I know how to enable operator assist in Windows 7. The issue is that when I click the initial Dial button I get a dialogue box stating modems connecting, I see the modem initialize but the connecting dialogue box never changes to
the second dialogue box that tells you to manually dial your number and hit connect when you hear the carrier from the far end modem. I have tried different laptops running windows 7 and none of them work. One has a built in soft modem, one has
a USB serial port connected to an external 3Com Courier modem and one has a USB modem. Everything works on Windows XP, but none of the Windows 7 machines work. I have tried this using Windows 7 Enterprise edition, and Professional edition. If
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Thanks in advance...
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Hi,
Here are the details of the expected behavior (as observed by XP SP3 behavior):
1. Both source and target modems are serial devices.
2. Network Connections is opened
3. Advanced menu -> Operator-Assisted Dialing is selected (enabled)
4. Dialup connection is double-clicked and dialog to connect appears
5. Dial button is clicked
6. Dialog appears: " Pick up the handset and dial (or ask the operator to dial). Press OK immediately after dialing, then replace the handset."
7. Customer picks up handset connected to line port of modem and dials live operator, operator picks up and forwards call to specified target modem
8. As soon as customer hears target modem tone he hangs up handset and clicks OK on dialog from step 8.
9. Dialog appears: "Modems connecting..."
9. Modems connect
Here is the observed behavior in Win7:
1. Both source and target modems are serial devices.
2. Network Connections is opened
3. Alt key pressed which brings up menu bar. Advanced menu -> Operator-Assisted Dialing is selected (enabled)
4. Dialup connection is double-clicked and dialog to connect appears
5. Dial button is clicked
6. No dialog to pickup handset ever appears. Instead we see dialog for "Modems connecting..."
7. Modems can't actually connect because no number was ever dialed. Opportunity to dial number to live operator is not presented to user.
This performance is by-design. The dialog box is not appearing because the service is running in session 0. Generally, user sessions are from session 1. Since the service is running in session 0, the dialog box wont be visible in other sessions(user sessions).
This session 0 isolation was implemented right from vista.. In XP, service is running in user session and hence user is not experiencing any problems.
Since this function is old and we won't fix it in Windows 7. But we could provide the workaround as below:
Resolution
1. Start->Run
services.msc
2. Start the “Interactive Services Detection” service if not already started.
3. Right-click this service and select Properties
4. Select Log On tab and enable “Allow service to interact with desktop”. Click OK to accept the changes.
5. Repeat step 4 for the Telephony service
6. Make the OA call:
a. Click Dial on DUN dialog
b. Dialog appears, select “View the Message”
c. Session switched by system – “Manual Dial” dialog appears
d. Pick up handset and dial far-end modem, wait for far-end modem tone, click OK and hang up handset
e. Click “Return now” – system switches session back to user session.
f. Modems should connect.
Best Regards,
Annie Gu

HP Support Assistant function not working on my laptop

I tried to use the HP support assistant software to make a call to HP support on a new laptop I purchases a week ago. The software never completes to give me access to an HP tech. I have 3 issues unrelated to this that I need to deal with and will be posting them in the forums here but I would expect the support software to work as intended. If there's a simple number to call HP I would like that since their intended way of getting in touch doesn't work for now for me.
Thanks!!!
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I didn't include specifics on the laptop. Sorry about that. HEre they are:
Product name: HP ENVY TS 17 Notebook PC
Product number: E8A11UAR#ABA
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Hp support assistant is not working

I've reinstalled it ans still receiving the same message: The application has encountered with a serious problem and must close, if a correction is found windows will contact me. This has been going on for over two weeks.

Dear Thomas558 -
Depending on what your version of Windows you are running, one of these documents should fix the issue with HP Support Assistant:
Troubleshooting HP Support Assistant (Windows 8)
Troubleshooting HP Support Assistant (Windows 7)
Sincerely,
dhtp
DH
I work on behalf of HP.
Please click "KUDOS Thumbs Up" if I have helped you, and click "Accept as Solution" if your problem is solved. Thanks for the feedback!

Radeon HD 8750m switchable graphics driver BY HP is not working on Windows 8.1

Hello all,
I have laptop Envy 6-1200el.
It's a good machin but I have always been annoyed by video drivers trouble.
When I bought my PC last year it worked good when we had Windows 8, but the video drivers didn't work properly already there.
The drivers made troubles when I tryed to start some 3D applications as Batman: Arkham Asylum. The problem was the HP video driver. That driver is made by Radeon HD drivers plus Intel HD 4000 series all together.
To make the two video cards working together properly you cannot use intel driver installation first then the AMD catalyst installation utility, but you need a driver installation utility that installs the two video cards both, otherwise the switchable graphics will not work properly and 3D applications won't start.
When I had Windows 8.1 update I had absolutely to find a new driver. I downloaded the automatic utility from AMD site and luckily it downloaded an updated driver that was including and installing together both the video cards properly. Since there my laptop started to work very good in everithing.
Some days ago I had to format my PC and that good video driver got lost.
I installed almost everithing including windows 8.1 update but I sadly discovered that on AMD site it was downloadable only the Radeon HD driver not including any more switchable graphics installation and Intel HD driver.
I have now installed the video driver given by HP on the right laptop portal, but this driver IS SO BAD!!!
HP says that it's an update driver working properly on Windows 8.1 but it's false!
MY PC WITH THAT HP DRIVER IS MAKING MANY TROUBLES:
- 3D GAMES ARE NOT STARTING OR NOT WORKING PROPERLY;
- PASSING THE MOUSE ON THE NEW START BUTTON ON WINDOWS 8.1, THE BUTTON BECOMES BLACK!
- HP UTILITY CENTER IS NOT OPENING;
- HP SUPPORT ASSISTANT IS NOT WORKING PROPERLY;
- THE SYNAPTICS MOUSE DRIVER DOESN'T WORK PROPERLY, THE DOUBLE TOUCH DOESN'T WORK ETC.;
- iNTEL DRIVERS INCLUDED ON THAT HP PACKAGE ARE OLD;
- SWITCHABLE GRAPHICS DOESN'T WORK GOOD AND IS NOT ABLE TO ADDRESS SOME 3D CHARGES TO THE RIGHT CARD.
PLEASE HP RELEASE AN UPDATE! pLEASE MAKE A REAL COMPLETE DRIVER THAT IS REALLY ACTUAL AND IS REALLY WORKING ON WINDOWS 8.1 WITHOUT CONFLICTS, WITHOUT GRAPHICS ERRORS ETC.!!!
THIS SITUATION IS UNACCETTABLE, SOLVE IT PLEASE!

Hi Fotoji,
I want to be honest, it's very disappointing for me to be treated like a child.
You should know that most of the people you meet here in this forum are not n00bs and the causes you suggest to consider haveall already been excluded in every way you would try yourself too!
The fact you say, that the issues are caused by a 'broken OS' are so disappointing and unbelievable!
I work in IT field since I was 14yo and now I am a graduated 28 who knows very well how to handle a PC in a clean and smart way.
Look, many of these issues was already 'on' when I bought and started my PC for the very FIRST TIME.
The video drivers needed are auto-installing drivers containing intel and AMD video drivers both and installed together at the same time.
The first day I had my PC the system was VIRGIN, I simply installed steam then ran 'Batman:Arkham Asylum' to make a try, it has never ran up, no matter if the OS is W8 or W8.1, no matter if the PC is new or used for 6 months, that driver has never worked good.
I tryed many things, used HP recovery manager several times in order to make a clean OS new installation, but it always went like that.
Recently I sent my computer to HP Italy fro an hardisk problem, replaced in warranty. The laptop came back CLEAN, perfect, with W8.1 and all the new recent drivers.
The problem was the same, games did not run or ran badly, the start symbol was black, HP Utility Center didn't work.
So tell me where's the magic when I unistall in a CLEAN AND CORRECT way those video drivers, why EVERITHING COMES TO WORK SO GOOD BACK????
Some months ago I knew that those drivers where so bad so I tryed to download the original driver package from AMD site, hoping that they was including the intel video drivers both, and guess...IT WORKED!
Those drivers was including the intel video drivers too during installation, then after a restart I had NO GRAPHICS ERROR, NO HP UTILITY CENTER FREEZE, ANY GAME OR 3D APPLICATION WORKED AT LEAST 2x FASTER AND NOT ANY COMPATIBILITY PROBLEM IN ANY STATE OR SITUATION.
Unfortunately my laptop started to have maybe some motherboard power problems and my HDD passed away then HP took my pc and fixed it.
When it came back it was perfect again, virgin, with all the update installed, with those bad HP drivers installed again, so with all those problems that I found since I bought it: graphics error, compatibility problems, some programs freeze, all WHITOUT TOUCHING ANYTHING!!!
I knew that I would solve it just downloading the right drivers directly from AMD site but UNLUCKILY THE NEW CATALYST 14.4 DIDN'T INCLUDE THE INTEL VIDEO DRIVER ANY MORE.
I had all those compatibility, stability and graphics problems always with a just-formatted computer with all the updates installed, a virgin untouched machine just formatted completely automatically using HP recovery manager or fixed by your engeneers!!!
The only case everithing worked very good was when I used the original AMD's drivers, when these used to inclued the intel graphics drivers too during AUTO-INSTALLATION.
I am replying now using a just-formatted machine automatically and perfectly just using HPRECOVERY MANAGER,and updated using WINDOWS UPDATE and HP SUPPORT CENTER self updater.
So guess what???? When I uninstall in A CORRECT WAY your HP video drivers (doesn't matter if the new one or the oldest) everything works good back, and when I used original AMD drivers everything worked so good.
It's so hard to do something wrong about it, the driver installation utility are IDIOT-PROOF, you cannot do anything during installation except for clicking the RESTART button.
So AMD used to make perfect drivers and now not any more, sadly, every issue disappears without your driver installed, HP sent me a perfect virgin computer with the same issues.
So please, don't tell me that AMD is able to make better software, don't tell me HP is not able to handle a recovery and sent me a pc with the same issues, don't tell me I probably made a bad use of my VIRGIN laptop after years spent on SGI workstations UNIX based.
I know how to keep a pc clean, and I'm telling you something more: the new synaptics mousepad driver package you are giving from HP website and HP support center DOESN'T WORK GOOD TOO!!!
Once you accept the auto update it starts with the self installation, but after the restart gess what?? The double toe gesture used to simulate the right click doesn't work any more!!!
No matter if you try to change any option in the control panel, no matter if you have windows 8 or 8.1, just try to unistall that and reinstall the old synaptics mouse driver and, OH WOW MAGIC, IT WORKS GOOD BACK AGAIN!!!
So now what?
Are you thinking that HP engeneers who fixed my laptop wasn't able to re-install windows and drivers?
The IT engineers working for HP are maybe also n00bs that can't handle a pc format and send me a BROKEN OS as you said?
I am magically breaking my os system just clicking one time on clean automatic HP recovery button then click on the automatic update buttons twice????
Perhaps AMD is able to make more stable end recent drivers than HP does???
(considering that aven the last HP graphics drivers update is so bad because the intel side of the package is very old and you can recognize it just making a comparison with the new intel additional control panel!)
I don't need to recover the system for the 4th time in a proper way (plus HP fix would be the 5th!), I know these silly things.
I need to be taken seriously and not be treated like a grandmother who's not able to switch-on a smartphone!
I would challenge anyone to operate on my computer and try to solve it using Teamviewer and HP's drivers!
I think I've been quite hard nut hopefully clear, so please do something more than giving me a manual fro grannies.
Thank you.

Hp support assistant has stopped working windows 8

My HP Support Assistant has stopped working. I have read other comments on the forum concerning this problem and attempted to follow their advice. But I am still having the same problem. I uninstalled the HP support in the Control Panel uninstall programs. I restarted my computer then reinstalled the HP support. When installing it asked if I wanted to write over all of the files because HP files were still on my computer. Apparently it did not fully uninstall. I emptied my recycle bin and cleaned out my registry after I tried to uninstall the HP file again. Went back and reinstalled HP support again. This time I did not get the message that it was already installed and do I want to overwrite the files. I thought that the problem was solved but it is not. I cannot get the HP support to work at all. Please can anyone tell me what to do. I am not very savvy with computers and sure use some help.
My computer is an: HP Envy 20 TouchSmart 20d011 - using Windows 8.
I had this problem with another HP computer and called Tech support and they told me to completely restore my computer and then my hard drive crashed. I had to send the computer back an purchased this one. But now dejavu all over. Thank you for any response to my question.

Hi
Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
http://www8.hp.com/in/en/support-topics/windows8-support.html
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

HP Support Assistance have stopped working/desktop. and have not worked in weeks

This computer have many problems, HP Support Assistance have stopped working, and Hp Quick Start have also stopped working-every time the support assistande update programs it stop working-and no matter what I do for quick start it never works. I have refreshed the computer many times only to loose my progrems and they are
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Hi anne_1, Sorry to hear that you are having issue with your Pavilion computer. I have done some research for you and I have a link that will take you to download the updated Support Assistant. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5297...
If you would like to download and install the updated version of Windows 8.1 ,here is the link that will take you to the free download. http://www8.hp.com/us/en/ad/windows-8/upgrade.html
If this does NOT resolve the issues that you are having, please feel free to write back and I will be happy to offer more assistance.
Thank you in advance
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Welcome to the HP Forums MillaMagia,
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I can help you with this issue.
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If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Brightness and volume control keys not working with windows 7?

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Welcome to the Apple Support Communities
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