HP Support Assistant not installing power2go update

Hi all
I have a week old hp envy and i have just recieved a new update for power2go the support assistant downloads the update but when it goes to install i get an x and it tells me to click next but no reason as to why it hasnt installed the update.
Any ideas please

Sorry you're having problems with your PC.  Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
Click HERE for how to perform a system restore if you need assistance.   If HPSA works after the restore you can attempt to update it again.  Hopefully the update will load and run correctly this time. 
If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA.  If you need assistance with that let us know here on the forum.
Thanks for being an HP customer!
My response is my own and not HP's.
If this solves your issue please mark "Accept as Solution."
Click on the white Kudos star to show your appreciation.

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