HP Support Assistant not working correctly in Windows 8.1

I reinstalled HP Support Assistant for I thought there was a problem with it when I upgraded to Windows 8, but it seems that the problem still happening. The problem is that I can not get the Assistant to work as to going to get help with a live tech online, I have to call and give all the same information over again and go to another site to get them to connect to my PC. Is there a problem with the HP Support Assistant or what? My notebook is a HP Pavilion g7 Notebook, PC
Product Number C3Q84UA. Can anyone help me out on this or what?

Hi,
Please uninstall the existing version and install the newer version:
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64126.exe
Regards.
BH
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Matteo wrote:
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@DavidDeBord
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