HP support assistant not working

Hi,
I have a HP ENVY 15 notebook PC. I purchased it in nov 2013, currently installed windows 8 single language.
I had never used the HP simple pass in past. When I tried using it recently, it crashes as soon as I try to open it. Upon opening the HP support assistance window, I am not able to do anything in that window, I have to close it by calling the task manager. I am not able to install any update, there are several updates available but I am not able to perform any action, not even able to close the window.
Please suggest if there is anyway this problem could be solved.
Thanks in advance
This question was solved.
View Solution.

@DavidDeBord 
If it is not behaving on your system, uninstall it.  Uninstalling it does no harm to your system and it is not necessary to the functioning of your computer.  I find it to be a useless piece of software and have even seen it brick some computers.  Should you wish to reinstall it, your decision.  When it is working properly, it has merit but it may be problematic on your system especially running Windows 8 for some unknown reason.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Similar Messages

  • HP Support Assistant not work

    Hp Support Assistant not work. Do not detect Product Name, Serial Number or Product Number. My notebook is TM2-1070us.

    Uninstall HP support assistant from Control Panel. After uninstallation completes, make sure you restart the computer. Do not avoid restarting the computer at any cost.
    Once restarted, download and install the updated HP support assistant from below link
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-91948-1&lc=en&dlc=en&cc=us&...
    //Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
    I am an HP employee!!

  • HP Support assistant not working after upgrading to Windows 8.1

    Product Name: HP ProBook 450 G1 Notebook PC
    Serial number: (Personal information removed)
    Product number: G1Q53UT
    HP SysInfo, HP Support Assistant, HP Trust Circles, HP Client Security - none of the HP products are working since the Windows 8.1 upgrade

    Hi @parjinder82 , 
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue of the Beats Audio not working correctly since you did the update for Windows 8.1 on your HP ENVY dv6t-7200 Notebook. Here is a document to check some settings that might be and issue with the software.
    Sometimes the updates have not completely finish. I recommend restarting the Notebook as if there are some updates that have not gone through this will finish them.
    You could check what is installed by checking here:
    1. Right click speaker icon (right hand corner)
    2. Select Playback devices
    3. Right click Speakers
    4. Enable it and set as Default
    5. Click Apply/Ok
    You might benefit from this document on Windows updates and sound issues.
    Hope this helps.
    Let me know, Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP Support Assistant not working correctly in Windows 8.1

    I reinstalled HP Support Assistant for I thought there was a problem with it when I upgraded to Windows 8, but it seems that the problem still happening.  The problem is that I can not get the Assistant to work as to going to get help with a live tech online, I have to call and give all the same information over again and go to another site to get them to connect to my PC.  Is there a problem with the HP Support Assistant or what?  My notebook is a HP Pavilion g7 Notebook, PC
    Product Number C3Q84UA.  Can anyone help me out on this or what?

    Hi,
    Please uninstall the existing version and install the newer version:
       http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64126.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Support Assistant not working after update

    Hello, I have had problems with HP Support Assistant ever since the latest update. Now, upon opening it, it says that has encountered a serious problem and must close. It does this every time I try to open it. How do I fix this? The computer is a TouchSmart 310-1125y running Windows 7 Home Premium.

    Sorry you're having problems with your PC.  Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
    Click HERE for how to perform a system restore if you need assistance.   If HPSA works after the restore you can attempt to update it again.  Hopefully the update will load and run correctly this time. 
    If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA.  If you need assistance with that let us know here on the forum.
    Thanks for being an HP customer!
    My response is my own and not HP's.
    If this solves your issue please mark "Accept as Solution."
    Click on the white Kudos star to show your appreciation.

  • HP Support Assistant not working -An error occurred

    Recently  i got problem with hp support Assistant first it show there is new version to download then i did download it after finish download it won't installing i dont why ,then i did try to unistall it but it won't then i did unistall it from ( SWsetup) but i dont know what happen it did unistall but not 100% then i did download last version again from hp then try to install it again but it gave me strang message  while installing its Error 1316 update/install   then i found it on hp support there is many users they have same problem but in the end i fixed by MIcrosoft fixit and it did unistall the hp Assistant fully then i did try to install it again and it did correctly but after i proccess hp assistant it open but not work fully the problem it gave me it show in the product name:loading -serial number:loading - product number:loading  and in the top it say An error occurred and when i want to tune up it not pass downloading pleas i need help with this problem .

    Hey guys,  Try this out.  http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-e-g/Why-does-my-HP-support-assistant-keep-crashing/m-p/2219537#M119037 THX

  • Support Assistant not working properly

    I cannot get my Support Assistant to load.  I have a Presario desktop with Windows 7 and when I try open Support Assistant the blue circle keeps spinning and it says An Error Occurred at the top of the window. Also, at the bottom the Product Name, Product Number, and Serial Number just say Loading...   Also, in the Get Assistance section, there's no response from the Contact Options.  Any ideas, suggestions, etc will be greatly appreciated
    This question was solved.
    View Solution.

    Helo jeb3d1,
    When running into issues installing or uninstalling programs the best thing to start with is the Microsoft Fix It utility.
    Please run the program then attempt to reinstall again.
    Fix problems with programs that can't be installed or uninstalled
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • HP Support Assistant not working in windows10

    Hi, after installing Windows 10, HP Support Assistant now longer works, I get this error message: Error parsingC:\Windows\Microsoft.NET\Framework64\v2.0.50727\config\machine.configparser returned error 0xC00CE556. I uninstalled it, then when I reinstalled it I kept getting the same error message and it appares to have failed to install. Any ideas on what the issue is. Kind regardSeadogtas

    You need to uninstall HP Support Assistant from your system first and re-install it from this link: 
    http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.U_5HbU10yzk
    I am an HP employee

  • Hp support assistant stop working windows 8

    I have windows 8 and I keep getting a message that the support assistant has stopped working

    I tried that solution twice and it did not work either time. The result is the same: "HP Support Assistant has stopped working." I see several issues:1) My Windows 8.1 is not an upgrade: There are many posts on this forum about Support Assistant not working. What they have in common is that the problem always happens following an upgrade from W8 to W8.1. My computer is a brand new Spectre from Best Buy and the OS is 8.1. It is not an upgrade. My situation is apparently different. 2) Microsoftfixer didn't fix the problem: I could not tell if the problem is with fixer, as the download file on the HP website might be wrong-- as it is labeled windows 8 but you recommend it for w8.1. http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.htmlport/hp-support-assistant.html

  • HP Assistant not working after trying solutions in community

    HP Support assistant not connecting to internet.  Tried various solutions from the support site that included:
     * running ms fixit program to uninstall
    * turned off firewall
    * reinstalled ...install latest version as of Dec14
    ...  I have two of the same machines (bad choice going with these inferior machines!!!!)
    ...both exhibit this behavior and both were upgraded from 8 to 8.1
    Would like a solution to actually see this program work... I won't be looking to buy hp again for servers /desktops or laptops. 
    This question was solved.
    View Solution.

    You are welcome.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • Exchange 2010 Out of Office Assistant not working?

    New server with a new Exchange 2010 install into an existing domain...
    When users on both the internal network and external network try to access the Out of Office Assistant they get an error message of: " Your Out of Office settings cannot be displayed, because the server is currently unavailable".
    I have done tons of research on WebServicesVirtualDirectory and AutodiscoverVirtualDirectory and set both internal and external URL's that work if you go to them in IE )internally and externally offsite).
    Here are the settings of Autodiscover and Webservices:
    [PS] C:\Windows\system32>Get-WebServicesVirtualDirectory | Format-List
    RunspaceId : 86aaf7fc-ca19-45b2-87d1-45ec432a670d
    CertificateAuthentication :
    InternalNLBBypassUrl : https://MAILSERVER.domain_name.local/ews/exchange.asmx
    GzipLevel : High
    Name : EWS (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    ExternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    LiveIdSpNegoAuthentication : False
    WSSecurityAuthentication : True
    LiveIdBasicAuthentication : False
    BasicAuthentication : True
    DigestAuthentication : False
    WindowsAuthentication : True
    MetabasePath : IIS://MAILSERVER.domain_name.local/W3SVC/1/ROOT/EWS
    Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
    Server : MAILSERVER
    InternalUrl : https://MAILSERVER.domain_name.local/EWS/Exchange.asmx
    ExternalUrl : https://mail.domain_name.com/owa
    AdminDisplayName :
    ExchangeVersion : 0.10 (14.0.100.0)
    DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=MAILSERVER,CN=Servers,CN=Exchange Adm
    inistrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=M
    icrosoft Exchange,CN=Services,CN=Configuration,DC=domain_name,DC=local
    Identity : MAILSERVER\EWS (Default Web Site)
    Guid : 4639e4b9-9cf3-4f92-8940-f7c31e07cd47
    ObjectCategory : domain_name.local/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
    ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
    WhenChanged : 4/1/2010 2:47:37 PM
    WhenCreated : 3/11/2010 11:02:22 AM
    WhenChangedUTC : 4/1/2010 8:47:37 PM
    WhenCreatedUTC : 3/11/2010 6:02:22 PM
    OrganizationId :
    OriginatingServer : DOMAINCONTROLLER.domain_name.local
    IsValid : True
    [PS] C:\Windows\system32>AutodiscoverVirtualDirectory | Format-List
    RunspaceId : 86aaf7fc-ca19-45b2-87d1-45ec432a670d
    Name : Autodiscover (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    ExternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    LiveIdSpNegoAuthentication : False
    WSSecurityAuthentication : True
    LiveIdBasicAuthentication : False
    BasicAuthentication : True
    DigestAuthentication : False
    WindowsAuthentication : True
    MetabasePath : IIS://MAILSERVER.domain_name.local/W3SVC/1/ROOT/Autodiscover
    Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Autodiscover
    Server : MAILSERVER
    InternalUrl : https://MAILSERVER.domain_name.local/autodiscover/autodiscover.xml
    ExternalUrl : https://mail.domain_name.com/autodiscover/autodiscover.xml
    AdminDisplayName :
    ExchangeVersion : 0.10 (14.0.100.0)
    DistinguishedName : CN=Autodiscover (Default Web Site),CN=HTTP,CN=Protocols,CN=MAILSERVER,CN=Servers,CN=Exc
    hange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organiza
    tion,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain_name,DC=loca
    l
    Identity : MAILSERVER\Autodiscover (Default Web Site)
    Guid : 7a234ea2-20fc-412b-bbf0-3ea5f965d8da
    ObjectCategory : domain_name.local/Configuration/Schema/ms-Exch-Auto-Discover-Virtual-Directory
    ObjectClass : {top, msExchVirtualDirectory, msExchAutoDiscoverVirtualDirectory}
    WhenChanged : 4/1/2010 3:00:49 PM
    WhenCreated : 3/11/2010 11:02:07 AM
    WhenChangedUTC : 4/1/2010 9:00:49 PM
    WhenCreatedUTC : 3/11/2010 6:02:07 PM
    OrganizationId :
    OriginatingServer : DOMAINCONTROLLER.domain_name.local
    IsValid : True
    Test-OutlookWebServices comes up with errors. The Test E-mail AutoConfiguration within Outlook still appears to be looking for Autodiscover at different URLs...
    OOF within Outlook Web App functions.
    Any suggestions would be helpful!

    From your previous post, I understand that OOF doesn't work for both internal and external clients. Error message "Your Out of Office settings cannot be displayed, because the server is currently unavailable" was received from Outlook client side. Please correct me if I have any misunderstanding.
    Before we go any further, I would appreciate your help in clarifying the following questions:
    1. When did this issue begin to occur, since the installation of Exchange 2010?
    2. Can we access and configure OOF from OWA?
    As internal & external clients are using different methods/URL to access Autodiscover and EWS, which provided OOF service, I recommend we focus on the internal users first.
    To troubleshoot this issue, please install the hotfix mentioned in the following KB on the Exchange Client Access Server first:
    Outlook 2007 crashes or you cannot access OOF settings after you install a package that contains the .NET Framework 3.5 with SP1 and the .NET Framework 2.0 with SP2 on an Exchange 2007 Client Access server or on an Exchange 2010 Client Access server
    http://support.microsoft.com/kb/958934 
    After that, check if the issue remains. If there is still problem, please help me collect:
    1. Test E-mail AutoConfiguration from Outlook client
    1. Launch Outlook 2007 using a correct configured profile.
    2. Hold down the CTRL key on your keyboard and click the Outlook icon in the notification area of the Windows taskbar, also known as the notification area.
    3. In the menu that appears, click Test E-mail AutoConfiguration.
    4. Enter your E-mail Address and Password (if not logged into the domain) in the respective edit boxes.
    5. Choose the desired auto configuration methods with Use Autodiscover, clear other selection.
    6. Click Test.
    7. Please send me the screenshot of the result tab and log tab.
    2. Result files after running the following command on the Exchange 2007 server
    Get-ExchangeCertificate | FL >C:\cert.txt
    Get-WebServicesVirtualDirectory –Server ServerName | FL >C:\EWS.txt
    Get-AutodiscoverVirtualDirectory –Server ServerName | FL >C:\Audis.txt
    Get-ClientAccessServer  | FL >C:\cas.txt
    Email them to me at [email protected]
    With the title as
    "Exchange 2010 Out of Office Assistant not working?"
    Regards
    Fazal M khan

  • Hp support assistant not opening

    I have a hp pavilion g6 which  came with windows 7 and windows 8 installed. Everything was good. About 2 months ago I updated to windows 8.1, and that is where the problems began... First, hp support assistant does not open now. I have an icon in the bar, and an icon on the desk top. Neither will open hp support assistant. I have gone to Updates to make sure I have the last drivers, and every thing is supposedly up to date. The reason I need hp support assistant is to see why I am constantly having to restart to get and stay online... Microsoft says it is not windows 8.1, yet if you go to their boards, I am not the only one with the problem.. If I bring my computer back from sleep, I have to restart to get online. If I am online for 10 to 30 mins, I have to restart to get online.. I have had to restart and type this message 3 times already and really need so help. First I need hp support assistant to work, then I will figure out why i can't stay online. Microsoft wants $75 to $150 to figure out the problem with no guarentees they can figure it out.. Is some one out there smarter than their salesmen/techs. HELP! please, am becoming dissillusioned with hp, microsoft and the whole mess. 

    Chitex,
    Welcome to the HP Forum.
    I am sorry you are having problems.  The choice to Upgrade the Operating System is a voluntary one -- and it is a more difficult journey for some than for others.  It appears your system is less cooperative than you would like.
    If the HP Support Assistant you have installed now does not work properly, then it might help to remove it remove it and start with a fresh copy:
    Windows key+ X> F (Opens Programs and Features) > scroll down, find, Uninstall HP Support Assitant
    After the removal is complete, Restart / Reboot the computer and log in
    Download and Install a new copy of the HPSA program:
    HP Support Assistant
    You might take a look the following for the connection issues:
    Windows 8 Stops Responding or Becomes Very Slow After Connecting to the Internet
    Dragon Documents Collection
    Settings to Improve Wireless Connectivity
    Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
    Although I strive to reflect HP's best practices, I do not work for HP. 
    Click Accept as Solution when the Answer is a good Fix or Workaround!
    Kind Regards,
    Dragon-Fur

  • F1 Help Perfomance Assistant not working - ITS SAP GUI HTML

    Hi All,
    when using a Transaction in SAP Portal i like to use the F1 Help. Transaction is displayed by ITS SAP GUI HTML. I have the option to display the Help in:
    - Modal Window <-- this works
    - Performance Assistant <-- not working
    When pressing F1 an error message appears saying: "Expression_not_Num" while using the perfomance assistant.
    - Is there a configuration missing? Is something not installed?
    - Can i change the default personalization setting for help for all users to modal window?
    Any ideas?
    Regards
    M. Stanka

    Hi Michael Stanka ,
        i got same issue from last week onwards.. If press F1 ,it displays like "Page cant be displayed". I searched in forums also but i couldnt get clear point. U posted ur issue was resolved.. Could u plz provide the steps how to solve?? My mobile no:09566855978(India-Chennai)

  • HP Support Assistant not installing updates

    I downloaded my updates via the Support Assistant but when i see the history it shows that it is not yet completed installing. Many times I have postponed the restart by the Support Assistant. Here is how it shows me. Please Help Me out.
    Viraj
    dv7-6163us, windows 7 home premium 64-bit, 6 gb ram, i7 proccessor.
    This question was solved.
    View Solution.

    Thank you for the information Ashish!  When you try to install from here, what are your results?  Please elaborate on how it doesn't work for you.  Is it not installing, or does it install fine, just not work?
    Thanks!
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • HP Support Assistant Not Finding Updates

    Over the past couple of months I have setup around 10 different Probook 450 G2 laptops. When I run HP Support Assitant to install driver and BIOS updates it always comes back that there are no updates available. Yet when I go to the product page for the notebook and compare the latest driver version to what is installed on the laptop, the current driver on the laptop is out of date. I have tried uninstalling HP Support Assistant both through the control panel and using the Microsoft Fix-It uninstaller and installed the latest version but the result is the same. This is very frustrating and time consuming when I have to manually download the updates for each piece of hardware. Is this a known issue? It would be great if this program could work as designed, but at this point I am considering just not using it at all. I experienced the same problem on a Probook 650 G1 as well.
    Any help is greatly appreciated.

    No one else has experienced this problem?

Maybe you are looking for