HP Support assistant Tune Up Hangs up

hp pavilion P7-1026b, windows 7, hangs durin defrag, status wheel continues to turn but defrag never completes. I have let it run for over 6 hours, very little activity on the hard drive lite after the firsty 30 minutes, maybe a flash every 1.5 minutes.

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by opening windows Control Panel, open Programs and Features, right click the entry for HP Support Assistant and select Uninstall. When this process has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again and check if the defrag routine now works correctly.
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DP-K
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HP Support Assistant Tune up and Health Analysis

I am becoming exasperated by regular failures reported during the monthly HP Support Assistant Tune up or Health Analysis on my HP Pavillion Slimline Desktop.     Usually the display disappears before I can make a screen grab.     However today I managed the following:
So why is the health analysis failing?      I am not sure whether any relevant diagnostic reports are placed on my computer.     If they are produced, then I don't know where to find them.
Or is it that I have a corrupt/out-of-date version of the Support Assistant software?
Or is there some other explanation?
I'd be grateful for any illumination.     Thanks.
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Brian, welcome to the forum.
I can't give you any good explanation for the problems that you are experiencing. It is most likely a glitch in the software. I have had problems very similar while using Windows Update. The updates don't install for no apparent reason.
Here is the Official Website for HPSA. I suggrest downloading and installing the lastest version. You should uninstall the current version before beginning. I would appreciate hearing the outcome.
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HP Support Assistant: Tune Up: endless loop on step 2

In running the second step of Tune Up in HP Support Assistant---Microsoft Disk Defragment---the little circle goes round and round, even after a fully day, and never stops; it seems obviously 'hung up'; any suggestions on how to remedy this?

I have the exact same problem. I have uninstalled hp support assistant, restarted and tried again but it never goes through the defrag step. Then the next time I start hp support assistant if I look on the settings the defrag option is no longer even on the menu. I see your question was asked in December of last year. Has there been a resolution? It used to work fine so I don't understand what happened.

Taking the Labor out of Labor Day: HP Support Assistant

Did you know that temporary files should be removed from your computer and that the hard disk should be defragmented regularly? Just like any appliance that used on daily basis, computers need regular maintenance to perform well. In honor of Labor Day, we’re highlighting our HP Support Assistance tool to help you take some of the labor out of personal computer maintenance.
HP Support Assistant makes it easier than ever to own and use your personal computer. Part of HP Total Care services and support, this simple, free software application comes pre-installed on your Microsoft® Windows® 7 PC. If you have an old HP or Compaq computer running Windows® Vista, check first if HP Support Assistant is already installed on your computer. If not, consider upgrading to Windows 7 and then downloading HP Support Assistant.
HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance.
By allowing you to select and organize tasks, HP Support Assistant schedules your automated tune-up for a time that is convenient for you. With your permission, HP Support Assistant does the rest. You can also receive preventative updates from HP and install them automatically. Additionally, HP Support Assistant provides suggested actions and fixes to keep your PC in tip-top shape.
There is no training is required to us HP Support Assistant. For a quick start, take a look at the links on the HP Support Assistant home page under Save Time! and Stay up to date! They describe some commonly used features in HP Support Assistant.
HP Support Assistant also provides the support you need to save valuable time and quickly find product specifications and answers to common questions. With HP Support Assistant you can access online learning resources, access online learning resources, run automated diagnostics, and find your local HP support contact options.
So this Labor Day, sit back, relax, and let HP Support Assistant do the work for you!
HP Product Expert for the Officejet Pro X Series.
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No. It has nothing to do with warranty status. It will work even if the warranty has expired. The only thing that must be available is updates for your notebook.
Uninstall the current verfsion of HP Support Assistant that is on your notebook.
You can download the operating system appropriate version for your notebook at the following web document.
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...
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I keep getting a (false) notification from HP Support Assistant: low disk space on C drive?

Hi, this morning upon starting up my computer the magnifying glass was hovering over the HP Support Assistant icon and usually that means it is checking for updates etc... but I noticed it turned into a yellow exclamation mark so I clicked on it and opened up HP Support Assistant. The exclamation mark was now in the "updates and tune-ups" and said there were "recommended messages available." Upon clicking this the exclamation is now on the HP messages tab and upon clicking that I am taken to a notification that says: "Low Disk Space on Primary Drive C:" So I click on it to find out more information and it says that I am running out of free disk space on my C drive and that I need to perform a disk cleanup etc...
I went to My Computer to see just how in jeopardy I was in of running out of space on my C drive. To my amazement it stated that I still had 1.27 TB of 1.35 TB available and have only used 6% of my space...
I tried emptying my recycle bin, clearing my cache, doing an actual disk cleanup, and restarting to no avail, the magnifying glass comes back after restart and the notification returns telling me that I am low on disk space in the C drive...
I have come to the conclusion that this must be a false notification but I have no idea how to get rid of it...it isn't a huge issue as it doesn't impair my usage on the computer, however, it is kind of annoying to keep seeing this notification...
Is there any way to get rid of this notification?

Hello @blackrosevain,
I understand that you are getting the 'Low Disc Space' error message on your HP Pavilion Elite h8-1010t Desktop PC running Windows 7. I am providing you with an HP Support document: Error: Low Disk Space. You are running out of disk space on Recovery (Windows 7), which addresses the error you are getting and has the steps needed to fix it.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
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HP Support Assistant not functioning.

I have a Touchsmart 600-1050, Windows 7 (64-bit), upgraded to version 4. The HP Support Assistant is not working. My system doesn't show on it when I open it up. I've gone to HP's website to download the latest update and it will go through the normal downloading procedure, I'll accept the terms then hit next and then I get this message "Your system does not meet the minimum requirements for this update. Update has been cancelled. (1602)." What does this mean? Why don't I have the "minimum requirements and how do I get them so I can get this update?

Hello kwazywabbit_88:
           Good thing I did not upgrade my version 3 software. Upgrade has some issues. Now we have to find what mistakes were made on upgrading. I have to study this a bit. If I could send you my HP Sopport Assistant I would. I do not know if orginal software was erased during your upgrade to version 4. I am going to read the directions on upgrading. My computer is also HP Touchsmart 600-1050. If d drive was is not effected in upgrade you can unistall it first then reinstall it from Orginal software on D drive using recovery manger. The old version will update itself on its own. I will be back going to home page now. Did you check mark the right bit system Windows 7 64bit or 32 bit on top of update page? http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4007...
      This is the correct one to download :
2011-11-11 , Version:6.1.12.1, 55.15M
This package contains the HP Support Assistant application for the supported desktop models and operating systems. This update is a maintenance release.
Found on this page under software(28) :   http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4007...
             Note: PC Tune up still has issues Microsoft Disk Defragmeter does not work from HP Support Assistant so leave that box blank. Goto accessories Select System Tools and Click on Disk Defragmeter there in stead. Rest of HP Support Assistant works as far as I can tell. You are welcome please click kudos if this resolves your issue frrw.

HP Support Assistant - Uninstalled and Reinstalled - Now it won't Work at all!

My HP Support Assistant was sticking on Creating Restore Point. Well, I followed your instructions for this that was posted in numerous other threads and uninstalled HP Support Assistant and re-installed it, and now it won't do anything. It opens up and the NEXT button is not highlighted so if I click on it nothing happens...it's totally worthless now. What can I do to make it work again??? HELP!! (see image below - all I can do is minimize, enlarge or close that screen. NEXT button does nothing!)
My computer is only 1 year old and I run Windows 8 - 64 bit. Never had a problem with it before, but tried the Tune up and it was stuck on the restore point, so I followed your instructions, re-booted after un-installing and uninstalling, now it won't do anything. I also tried restoring HP Support Assistant from the Recovery Manager and it's still doing the same thing - nothing. How am I supposed to get my updates now???
I have an HP Pavilion p6 2310. I haven't installed Windows 8.1, it's just Windows 8. Thank you.
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Never mind...I fixed it myself. I did a System Restore from the point before I un-installed and re-installed HP Support Assistant yesterday and now it's working again!!

HP support Assistant windows 8.1

I'm running the latest version of HP support assistant but the Tune Up won't complete (17 hours). When I search for HP Support Assistant in Programs I get no match so I can't uninstall it (Don't understand this). Other pages within the Support assistant seem to work but I can't be sure now. Can anyone help?
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Artist55
Welcome back to the HP Community Forum.
I should think if the program were OK that it would show up where it belongs. Smiling.
Assuming the Tune-up is still running and you have not yet killed it off, I suggest you do so.
Stop your other programs: email, browser, games, you-know: the easy to control and stop "stuff".
Right-Click in your Taskbar to open the Task Manager >
tab Processes >
If HPSA shows up in the list, then
Right-Click > Select End Task
If HPSA does not show up in the Task Manager list, then
tab Performance > At bottom of page > Select Open Resource Monitor >
tab Overview > Click on Description to sort Alphabetically >
Scroll down and find processes containing description "HP Support Assistant" >
Click the box at the beginning of the HPSA line(s) to select the process(es) >
Scroll back up to the top of the menu >
Right-Click and Select > End Process
Next:
Create a Restore Point:
Restore Point XP OR Create a Restore Point – Win7 OR Create a restore point Win8
Restart / Reboot the computer and log in
==========================================================================
To fix:
The following document covers the "HPSA is not where it belongs" scenario. Open the document and search for "programs and features". Assuming your Recovery Manager is intact, this may work to untangle the mess. After that, you might be able -- if you want -- to update the program.
Troubleshooting HP Support Assistant (Windows 7)
Edits 17-mar-2015
This is the Windows 8 version of the document. It advises that you simply install a new version over the top of the old without first uninstalling the older version. I assume you then remove the installed program >> then install a final clean and fresh copy of the program. Maybe. Read it.
Troubleshooting HP Support Assistant (Windows 8)
You might wish to take a look at the following -- after you get the rest of this untangled:
Updates – When and How
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BIOS Update failing to install via HP Support Assistant.

I have tried four times to install a BIOS update (Rom Family SSID 2AF7; Version 80.20Ap1) provided within the Support Assistant, on each occation the update fails to install. I get no error messages. The computer restarts, but the previous BIOS version (AMI 80.19 (2014-07-18)) remains installed.
I have tried stopping my antivirus program, but this didn't help. I have noticed that the command screen hangs with a flashing cursor, but no instructions are visible and then my computer restarts.
Is it possible that the update is corrupt? Any advice on how I should proceed would be welcome.
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I just tried it again.
Clicked HP Support Assistant
Selected Updates and Tuneups (! Important update available)
Checked off box for ! HP Consumer Desktop PC BIOS Update (ROM Family SSID 2AF7)
Clicked and then removed hands from keyboard and mouse
Download and install selected updates (1 update(s) 10.74MB)
Create restore point - check
Checking available disk space - check
Connecting to HP server - check
HP Consumer Desktop PC BIOS Update (ROM Family SSID 2AF7) - check
Downloading status bar comes on - check
Installing - check
A system32/cmd.exe dialog box appears, but I don't see any dialog in it
Dialog box disappears
Signing out
Restarting
Windows comes up
Same BIOS version and date as stated above
When I click HP Support assistand, and box comes up to ask if I want HP Support to make changes to my computer
I agree
The same box comes up again and I agree again
HP Support Assistant tells me that there is and important update - the same one I just installed
Hope that is a little more detail. I've tried this about 5 times now and have never interrupted the process.
Gary

HP Support Assistant Version 7.7.34.34 Windows 10

HP Support Assistant on Windows 10, build 7.7.34.34. I cannot set the tune up tasks at all so therefore I can't use it. Is there a design flaw here with the build and the OS version. I updated it after I installed Win 10. Here's the screenshot - note the grey-out areas

Hi, You need to update HP Support Assistant. I am running version 8.0.29.6. You shouldn't have to uninstall the current version but if you have issues then uninstall it and then update. This article is informative.

Set Restore Point Fail In HP Support Assistant

Hello. I have a Pavilion P6330f running Win 7/64bit.
I ran a tune-up today using the HP Support Assistant. During the tune-up, it showed "Set Restore Point--Fail". After the tune-up was complete, it showed "No Pending Action, Computer Up To Date". I then ran an Automated Diagnostic and Troubleshoot Health Analysis. Everything passed.
What could be the reason for the Fail for the Set Restore Point? I'm a little worried about this. Is there something I should be doing?
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Right mouse click on MY Computer --> properties then select System Protection. Only the C partition should be set to ON.
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HP Support Assistant not working -An error occurred

Recently i got problem with hp support Assistant first it show there is new version to download then i did download it after finish download it won't installing i dont why ,then i did try to unistall it but it won't then i did unistall it from ( SWsetup) but i dont know what happen it did unistall but not 100% then i did download last version again from hp then try to install it again but it gave me strang message while installing its Error 1316 update/install then i found it on hp support there is many users they have same problem but in the end i fixed by MIcrosoft fixit and it did unistall the hp Assistant fully then i did try to install it again and it did correctly but after i proccess hp assistant it open but not work fully the problem it gave me it show in the product name:loading -serial number:loading - product number:loading and in the top it say An error occurred and when i want to tune up it not pass downloading pleas i need help with this problem .

Hey guys, Try this out. http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-e-g/Why-does-my-HP-support-assistant-keep-crashing/m-p/2219537#M119037 THX

Cannot install HP support assistant after upgrading to windows 7 error 1316

After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.

Crppy wrote:
After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.
Did you first go to the Control Panel and make sure that the HP Support Assistant software was not listed (uninstalled)?

Pavilion dv7 blue screening - HP support assistant cannot test BIOS or memory modules but BIOS can?

About a month ago my dv7 started doing something strange - during normal use (not gaming, just word processing, showing a powerpoint presentation, showing a video on youtube, etc.) the cooling fan speed would suddenly ramp up to jet-engine speed and shortly thereafter the computer would blue screen, crash dump, etc. (no, I did not write down any info from the blue screen message - I will do so next time). Having experienced a blue screen issue with a Dell laptop I thought the hard drive was going bad, because about the same time I was suddenly unable to run a backup of the hard drive. After several attempts, I was finally able to backup the hard drive, and then replaced it with a new drive, re-installed OS with my recovery flash drive, worked through all of the windows updates that were recommended, and thought everything would be good to go. Now I have no problems backing up hard drive, etc. Then on day 2, after only a few hours of use, the cooling fan speed suddenly ramped up again and the blue screen returned.
A friend who is a tech suggested running HP diagnostics on everything, so I rebooted, hit F2, and started by testing the hard drive; as expected, no problems there. I next tried to test the memory (8192 MB total in two modules), and the test failed. I also tried testing the BIOS, and that too failed. The HP diagnostics reported that it couldn't even read the BIOS. Hmmm, strange. So I re-booted, hit F10, and went into the BIOS (BIOS date 10/5/11, revision F.1B). I HAVE NOT IN ANY WAY MODIFIED THE BIOS - I'm good, but not that good. Via the BIOS test utility, I tested both memory modules independently and then together, and everything checked out fine. I also tried switching modules between slots and re-tested via the BIOS utility, and that too checked out. I then returned to the HP diagnostics utility and tried re-testing the memory (both modules together - failed, one module at a time - both failed, in both slots).
HP tech experts, can you give me any guidance? This has been a great machine for me, I have taken good care of it, and am hoping to get a few more years out of it (I'm a middle-school science teacher, can't afford another one at this point). If I can't find a fix, I may have to go back to using my antique overhead projector in my classroom...

Hi @h20roks ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7 and getting the BSOD and shutting down. I recommend to restore the BIOS defaults with this document selecting the reloading the BIOS default settings. Not rollback.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that could need updating.
Hope this helps you.
Thanks.
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Can't re install HP Support Assistant nor HP Recovery manager

Both HP Support Assistant and Recovery Manager stopped working. I've tried to uninstall them and when I reinstall I get the following error messages:
"microsoft .NET framework 3.5 is not installed. It is required in order to Proceed with the HP support Assistant Installation. You may use windows update to have this component installed."
Well, the thing is: I use windows 7 and I have Microsoft .NET framework 4
Can anyone help? my notebook is
HP Pavilion dv6-6135dx Entertainment Notebook PC
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Install this http://www.microsoft.com/en-us/download/details.aspx?id=21
Then try reinstalling it again.
THX

HP Support assistant Tune Up Hangs up

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