HP Support Assistant Unable to Print on my iMac - HP Photosmart 5510 Series

Hi there!
I have been using my printer for some time now but today it won't let me print. It says that the printer is 'idle'
I hope someone can assist me!
Thank you
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HI lucy1956,
Have you made any changes to your setup ?
Are you connected wireless or how ?
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I'm a printer tech with HP.

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HP Photosmart printer B210. Support assistance unable to print landscape from iPad.

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HI JudyAG,
Are you using Air Print to print from your IPad or ePrint ?
Are you trying to print a photo or an email or what ?
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Faded/ No Black Color Printing HP PhotoSmart 5510 Series

I have a HP Photosmart 5510 Series device.
I have cleaned printheads, changed the ink/toner, checked the vents and still I can't get the black color to print properly without being REALLY faded or sometimes not even showing.
I have read numerous articles for help and still no luck.
Suggestions?

Hi Kkenny,
I have a feeling the printer may be printing from the computer using composite black. For black and white images and photos, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. - Source
My suspicion is that the black ink cartridge itself may not be working or the printhead is not letting the black ink through to the page. Let's use the following links to begin our troubleshooting journey!
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 5520, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Support Assistant Uninstalls L7780 printer

I have a HP Officejet L7780 connected wirelessly to my HP TouchSmart 600 (Windows7 64-bit). I’m running the Full Featured OfficeJet software dated 1/15/2010.
Each time the HP Support Assistant runs it finds no pending actions. However, it removes my L7780 Printer. The printer does not show up in the Device & printers or any printer drop down boxes. The L7780 FAX is still there. Every time the Support Assistant summary shows up (This morning was the latest) when I boot my computer I check the Device & printer and sure enough the Printer is gone, but the FAX is still there.
When I look at the Support Assistant it shows red X (dated 4/17/2010, 5/10/2010, and 8/2/2010) for the “Cannot find scanned image or document after scanning critical update”. However, if I download and attempt to install the update I get a dialog stating “This update does not support any HP device drivers that you have on your PC. You do not need this software update.”

I've come to the end. I don't know what to do. The printer has never given me any problems except every time I get an update, it stops working off my computer. It works fine by itself, but the wireless connection to my computer is weird in the past I've had to uninstall all the software and then reinstall and everything will work fine until I get an update and I have to go through it all over again. This time, that didn't work the wireless Wizard keeps saying invalid WPA passphrase I checked thoroughly, I've got the right passphrase off the back of the router. I don't know what else to try if anyone knows what to do about this. I would sure appreciate it.
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In support assistant Unable to Downloading updates fail ,Gathering Fail, Analyzing All failed

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View Solution.

Some 3rd party security software causes this, ie;Norton, check the settings to be sure it is not blocking HPSA from connecting to the internet.
Download and Install the latest version of HPSA from this webpage and try it again
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

Is eFax supported on a HP Photosmart 5510 series printer?

I don't see it as an option on my Apps menu. It would be a nice feature to have, if available.
I'm working off a Toshiba Satellite P105S-6217 laptop that is on Windows 7, 32-bit, if that indeed matters.
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View Solution.

Hi,
The Photosmart 5510 does not provide any fax functionality, as you may find listed by the spec below:
http://shopping2.hp.com/en_US/home-office/-/products/Printers/HP-Photosmart/CQ176A?HP-Photosmart-551...
Only the models listed below support the eFax feature:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03102078&cc=us&dlc=en&lc=en&product=5070121&tmp...
Regards,
Shlomi
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My printer,(photosmart 5510 series), refuses to copy

My printer used to copy when I pressed the touch-screen button; now it doesn't. I've checked all that I can think of but, still, no joy. Help!

Hi @wellsgreen,
Welcome to the HP Forums!
I understand that you cannot copy with your HP Photosmart 5510 printer. I am sorry to hear this, but happy to look into this copying issue for you!
A few questions for you, if you do not mind:
What happens when you try to copy?
Do you see any error messages?
Does the paper go through at all?
Does the paper come out blank?
Are you low or empty on any of the ink cartridges?
In the meantime, please see this guide, Vertical Bands, Lines, or Streaks in Copies or Scans. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Unable to print PDF documents from HP Photosmart C5250

Has any else experienced this? I'm using Vista, have an HP Photosmart C5250 printer. Until a few weeks ago, I had no printer issues. Now, I can print all documents other than PDF files. Thinking the problem was reated when I downloaded Adobe Reader 9.3.4, I uninstalled that version, reinstalled Adobe Reader 8.2.0 and Adobe Flash Player ActiveX. However, it didn't resolve the problem. HP support says my printer drive is up to date. Any ideas for me?

Do you have Acrobat and Reader? This is the Acrobat forum. If so, when you uninstalled Reader without re-installing Acrobat you may have damaged something. If you don't have Acrobat then you are in the wrong forum. Your best bet might be to uninstall your printer driver and the re-install your printer driver.

Unable to print web pages on HP Photosmart plus all in one B209

hi, i can print from any file on my machine all test pages print ok etc...but will not print any web pages..then suddenly for no reason it will..
made sure
all windows updates are on there
tried deleting browsing history and cookies
tried new printer plug
tried turning off and on
tried removing the software and printer and drivers and reinstalling
i cannot seem to figure out why it will all of a sudden print a webpage then not, I am using the same web pages just as trials sometimes prints then nothing..
where am i going wrong?? please

Hi,
What internet browser are you using to print webpages? Is it Mozilla Firefox?
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Printing in color on HP Photosmart C1400 series

Looking for help, please.
As a result of buying a new computer running Windows 7, I found that my printer's disk could not be recognise (my previous OS was XP). So I found on an HP site that I could download a 304 MG reinstall for Windows 7 and did so.
Unfortunately, having done so my printer will not print my photos in color! What it DOES produce are black and white and look like photocopies.
Whate can I do to return my printer to it's original state or at least print in color?

I am not aware of any reason why not. When the Print dialog comes up, pick the printer that you want to use.

HP eprint will not print in grayscale using HP Photosmart 5510

Greetings,
This morning I installed the app on my husband Android phone and sent a .pdf file to print. When prompted I chose to print via the hp eprint and on settings chossed grayscale
The document printed in color.

You're welcome. No, you can send the photo to your printer from the app and have it print in gray scale. I just did it a moment ago. In your app, you have "registered" or signed in with your ePrint email address. Everything you send from the app from that point forward, is sent by sending to your ePrint email address. You need to open the app, click the gears (settings) in the top right corner, then select "Reset app data".
That will remove your ePrint email address from the app. Activate the app by signing in with your regular email address (instead of your ePrint email address).
Everything you send from the app to your printer will be done via wireless (instead of through ePrint email address).
When you use the app this way, your color/grayscale setting will work.
Please let me know how it goes.
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Unable to print hp office jet 8500A plus to i mac

Cannot get printer to print wirelessly from imac. Printer is HP officejet 8500A plus and o/s is Mavericks (10.9.3). Everything looks normal on imac but printer does not print when commanded.

Hello wrussellfromny,
Thanks for using Apple Support Communities.
The following support article has steps for you to go through in order to resolve this issue of being unable to print from your iMac:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
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Does anyone know if I can print to hp photosmart 5510 from my 1st generation ipad if I can't download the drivers for the printer?

Am trying to set up an HP Photosmart printer and it is proving much more complicated than I'd expected. I don't seem to be able to download to my ipad from the HP website - does anyone know how I manage to print, or get my ipad to recognidse the printer, if I've no printer software downloaded?
Thanks, in anticipation, for your help

You can't download drivers, or any other software, via a browser on the iPad. If the printer isn't the HP Photosmart 5510 e-AiO B111a which supports AirPrint, and it also isn't supported by HP's ePrint app, then you can see if any of the third-party printer apps such as Print Central For iPad or Print n Share work with it.

I'm having trouble installing my hp photosmart 5510 printer to my laptop.

My husband and I recently bought an HP photosmart 5510 series printer. We were able to install it on his laptop but not on mine. I've tried installing it over and over and even troubleshooting it but I still get nothing. I'm not sure what I need to do in order to install it onto my laptop since I can't use the software it came with because my laptop doesn't have a cd drive in it. Can anyone help me out?

I don't have Lion, but Image Capture works for my HP PhotoSmart All-in-one.
Often scanning from the scanner is only supported for Windows, not Mac's
VueScan would probably also work, there is a free trial.

Since I upgraded to OS X 10.9.5 I cannot scan using my HP Photosmart 5510 printer. Is there a patch available to fix the problem?

I cannot scan using my HP Photosmart 5510 series wireless printer since I upgraded to OS X 10.9.5. Is there a fix?

Try resetting the printing system.
OS X Mavericks: Reset the printing system
Also try Applications/Image Capture or VueScan.
VueScan
VueScan FAQ

HP Support Assistant Unable to Print on my iMac - HP Photosmart 5510 Series

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