HP Support Assistant will not run

I'm trying to update to Windows 10, but keep getting the error code 80070003 and I have tried everything that has been suggested to me in the Microsoft community. I have also noticed that the HP Support Assistant will not run. Please help! dfreehill

Hello, and Welcome to the HP Support Community! Which HP device are you using? Are you using the "Update this device" or the "Media Creation" method? I updated 3 PC's today using the suggestions from here: http://www.theverge.com/2015/8/1/9083501/microsoft-windows-10-update-download-how-to-guide WyreNut

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HP Photosmart printer assistant will not run

When I am trying to run the assistant (the logo that looks like a picture of my printer) for my hp photosmart plus b210a, instead of running the control panel for this, it opens the "printer setup and software" options.
This means I am unable to view ink levels and activate or deactivate scan to computer.
Please can someone help......??
Thanks in advance for everybodies help on this.

Looks like the Printer assistant is not properly configured. In order to fix that you need to connect the Printer and complete the SW setup. If you are using Win 7 or Win 8, go to Device and Printers and double click on the Printer icon that should open the Printer assistant giving you access to all the options.

HP support assistant does not run on Windows 7

HP connection manager reports error message upon startup. Defaults to XP on compatability check.
Does HP Advisor run on windows 7?

Here is the latest version of HP Support assistant that is compatible with Windows 7:
ftp://ftp.hp.com/pub/softpaq/sp68001-68500/sp68201.exe
Here is the link to Windows 7 compatible HP Advisor:
ftp://ftp.hp.com/pub/softlib/software11/COL34630/pv-85800-1/sp46210.exe
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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I have put Netflix on my Macbook Pro but Silverlight will not run. I receive a black screen that says "player error." Does anyone have a solution for this. Netflix support is not so hot.

I have put Netflix on my Macbook Pro but Silverlight will not run.I receive a black screen that says "player error." Does anyone have a solution for this. Netflix support is not so hot.I can use Netflix straming thru my Blueray on my TV but it will not run on my Pro. Thanks

Try running Safari in 32 bit mode. In get info box for Safari,
check open in 32 bit mode. There have been some oddities
on some systems that can cause some issues.
I had thought MS had fixed this, but may not have.

Firefox will not run after System restore or running in compatibility mode for windows 98. How do I fix this? I already tried all other solutions on this site.

I was running Firefox fine just yesterday. I screwed up the registry a litle while removing an installed program completely, so I restored the system and everything appeared to work fine. I then decided to play an old video game, Return to Krondor, which was made back in 1998, so I ran the program with no other programs running in compatibility for windows 98. After finishing the game, I closed it and put the computer in hibernation mode. I come back today and firefox will not run at all. It is not running in the background and there are no programs running. There are no services running which could interfere with it. I think somehow Firefox may think I'm in compatibility mode still, but I have no idea.
I'm running windows Vista 32 - bit with an AMD 2.4ghz processor, 4gb ram on an Emachine computer. I have already tried system restore, restart, processes etc. Nothing works. I can still run Internet explorer and all other programs.

The person that I was assisting, has Windows 7 which has 64 bit system. Her browser was IE 10.
Was IE11 ever offered (or installed) via Windows Update?
Is her computer currently fully-patched at Windows Update?
Is Adobe Shockwave Player v12.1 (or higher) installed on her computer?
Is Adobe Flash Player v15.0.0.189 (or higher) installed on her computer?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Troubleshoot Shockwave Player installation for Windows
http://kb2.adobe.com/cps/403/kb403264.html
You will find support for Shockwave Player in this forum:
http://forums.adobe.com/community/webplayers/webplayers_shockwave
~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

Bridge 6.1.0.115 will not run on Mac OS 10.6.8. Unfortunately, I upgraded to the new version. How do I revert to the older version that works with Mac OS 10.6.8?

Is there a way to download the previous or older version of Bridge CC. The current version will not run on Mac OS 10.6.8. Thanks for any assistance.

The current version will not run on Mac OS 10.6.8. Thanks for any assistance.
The easiest way would be to update to at least 10.7.5 (supported on most older Macs) but maybe you have strong reasons not to do so, however it will put you in to more trouble in the future because newer applications have more often the habit of not being able to support older OS versions due to limitations of this old OS.
Here is the announcement of Adobe:
http://blogs.adobe.com/creativecloud/moving-ahead-with-mac-os-x-10-7-and-higher/
However PS CC should still work on your system and otherwise CS6 should. As a cloud subscriber you still have access to both CC and CS6 on the Adobe CC download pages. But only PS is a major upgrade (changed to version 2014) and Bridge has just a minor update and should still work on 10.6.8 I would think?
Installing the updates and upgrades did not remove or uninstall the CC versions of PS, otherwise use CC application to install CC again.

Quicktime installs on Windows 7 Home Premium 32-bit but will not run

Have installed the latest QuickTime 7 under Windows 7 Home Premium (32-bit) but it will not run when double clicking on the icon on the desktop. Can anyone assist me with this matter? iTunes works perfectly.

Hi cameronweir73!
Here is an article that will help you troubleshoot this installation issue with iTunes:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Here is another article that will help you troubleshoot this issue with Quicktime on your computer:
QuickTime: Windows troubleshooting tips
http://support.apple.com/kb/TA44469
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Adobe Download Assistant Will Not Recognize My Adobe ID

I've been an Adobe customer / forum user since before ID's were tied to email addresses. My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID. Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases. The problems this poses are two-fold:
Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
I cannot download trial versions of apps I want to check out.
Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication. This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary. As it is now, Adobe CANNOT deal with a user whose email address changes.
When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product. When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it. I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
Wayne M Cole AGCV CSCV, CLVI
Proprietor
IHP Legal Video Service
Infinity Heart Producfions,
Contributing Editor,
Government Video Magazine

There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007. Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.
Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March. Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc. Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!! If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared.
So I try to register CS6 MC, it tells me the SN is already in use. I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC. I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH! Until I posted here it was working FINE. I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes. And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
THANKS A PANT LOAD!!

HT1925 After failed update of itunes yesterday, now will not run with error message "MSVCR80.dll can't be found, APSDaemon.exe not running". Windows 7.

After failed update of itunes yesterday, now will not run with error message "MSVCR80.dll not found" APSDaemon.exe will not run. itunes will not now run.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Program runs in win 7-64 Pro BUT will not run in win 7 home or vista.

Program runs in win 7-64 Pro BUT will not run in win 7 home or vista.
I'm testing 32bit software that will run in 7-64 Pro but will not in win 7 home premium or vista.
The 7-64 Pro machine is NOT running the program in XP mode although is is being run as admin. The 7 home premium and vista beta testers have tried every work around/mode, admin mode, and anti-virus exception. I've run process explorer & WinMerge to evaluate
the differences between os operations & dlls loaded but am unable to find the OS issue.
Currently 2-win7-64 machines, 1 vista machine and 1 win 7 machine had no issues with the program as it started up and ran immediately.
After 3 beta's 30 hours of testing & 50 of my own, I believe I've narrowed the issue down to the win 7 home premium and vista os's.
Can anyone here suggest other ways to further narrow it down so as to provide functionality on all 3 os's?

You must provide the exact name and version of the software for anyone to attempt to answer your question. Primarily the functionality of any software is entirely dependent on what platforms the publisher intended the software to run on.
If you are the programmer you need to go to the Microsoft Developer Network forums for assistance:
http://msdn.microsoft.com/en-US/#fbid=Xt631zR1D90.
This is an End Users' Peer-to-Peer forum that does not address programming from any perspective.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Boot Camp Update 2.1 will not run

I'm trying to install Windows XP on my Intel Macbook. It's a legal copy purchased from Microsoft so no trouble there.
The Bootcamp Assistant worked fine and the Windows install worked fine. I'm now at the point of trying to install the Boot Camp drivers but I don't have my Leopard disc available. (I bought a an OS X Family Pack and my son currently has the discs 20 miles away.)
Accordingly, I downloaded the Boot Camp 2.1 update from Apple but it simply will not run under Windows in the Boot Camp partition. It briefly looks (1-2 seconds) as though it's starting, but then never does.
I tested the .exe file on a pure Windows machine and it runs fine so there's no file corruption problems.
I've searched online but can't seem to find any solution to this particular problem.

djrichards wrote:
Thanks for the response, Stefan.
But that's not what the Apple download page says. Specifically it says the following.
"Note: This download contains complete copies of Boot Camp Windows XP Drivers (version 2.1). If you have Boot Camp drivers already installed, it will update them. If you do not have any Boot Camp drivers installed, it will install version 2.1 drivers onto your already installed Windows OS."
Hi,
I admit I haven't ever taken a closer look at that and as said to my knowledge, the 2.1 update only works with the 2.0 drivers already installed.
Just did a quick googling and couldn't find any success story of using the 2.1 Update as a standalone driver install without having the 2.0 driver installed before.
Do you have the needed Admin rights when running the update.exe ?
Stefan

Photoshop CS5 will not run

I have Photoshop CS5 as part of the complete CS5 Design Premium but installed only Photoshop and Illustrator. There did not seem to be any problems on installation but Photoshop will not run. It installs many Plug-ins untill is stops at ScriptingSupport.8li. Any suggestion?
Details: I am installing on a 2 year old Dell Laptop, Inspiron 1720 with Windows XP. The file in question exists in the same place as it does on my Workstation where Photoshop works fine. I tried uninstalling and reinstalling and the behavior is the same. I even got instructions from the Adobe site on making sure all remnants of Photoshop are removed and followed those before the second installation. I can't think of any other steps to take. Suggesions welcome.

Make sure you've updated to 12.0.1. http://www.adobe.com/support/downloads/detail.jsp?ftpID=4733
A workaround to get you running right away (though certainly not a fix) can be to disable scripting support by finding ScriptingSupport.8li under the Photoshop installation folder and renaming it to ~ScriptingSupport.8li (adding a tilde in front of the name). After this, Photoshop won't try to load it, and this has been reported by some folks to get Photoshop working while they continue to look for a real fix.
Hope this helps.
-Noel

The Elements 12 Mac disk works fin - I also have a Dell, and the Windows disk will not run at all, sounds like it's grinding, and is almost impossible to remove from the hard drive. I cannot find any place to tell me who to CALL to ask for a replacement!

The Elements 12 Mac disk works fine - I also have a Dell, and the Windows disk will not run at all, sounds like it's grinding, and is almost impossible to remove from the hard drive. I cannot find any place to tell me who to CALL to ask for a replacement!

Hi Samcat,
You can use a download instead of the disk as an alternative: Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe you can license with your serial
Please test the disk in another windows machine to check if it's caused by the drive or the disk. If you tested with 2 drives please start a support case, i assume Adobe will only provide downloads at this point. They are the same as the trials. If you still need a disk you can burn the trial to a disk as a backup disk. Good luck!

I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again.

Itunes 10 will not run

Windows XP will not run iTunes 10. Clean install of Windows, installed and uninstalled twice. After agreeing to the itunes contact nothing happens. Running AVG free and it was disabled during the second install. What to do?

7 september 2010
For some reason (Firewall / Internet security programs?) the Apple iTunes installation program doesn't install all the necessary components.
There is a way to manually unpack the installation program to it's 6 different components and install each component one by one.
(Advantage: you don't need to uninstall or deactivate your security programs)
Best thing to do is:
1) Download the iTunes installation program (directly from the Apple website
http://www.apple.com )to your desktop,
WITHOUT INSTALLING the iTunes application.
2) Download he WinRAR decompression/unpack utility (for example from:
http://download.cnet.com/WinRAR-32-bit/3000-2250_4-10007677.html?tag=recommended Downloads )
and install it on your desktop for easy use.
3) Unpack the iTunes installation program, using WinRAR by rightclicking the
iTunes installation program and choose 'Open with WinRAR'.
Don't bother with the message from WinRAR about files beïng corrupt
(these are probably the unreadable 'Apple Mac' files).
4) You'l see that the original iTunes installation program consists of 6
different installation programs.
4 utility programs (necessary for iTunes to work correctly)
- Apple Application Support (Version: 1.3.2)
- Apple Software Update (Version: 2.1.2.120)
- Apple Mobile Device Support (Version: 3.2.0.47)
- Bonjour (Version: 2.0.3.0)
and 2 main programs
- Quicktime
- iTunes
Copy these 6 programs to your desktop with WinRAR,
where they will appear unpacked.
5) Install each program one by one IN CORRECT ORDER:
- First the 4 utility programs, one by one.
- Following this, install QuickTime.
- Install iTunes as last.
6) Check the Windows installed programs list to see if they're all installed.
You can check the versions of te programs by clicking the information toolbar
for each program.
Good Luck..!

HP Support Assistant will not run

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